Ratings based on 262 Verified Reviews
They paid and stayed. We double-checked.
2.7 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.4 Hotel condition
They paid and stayed.
by A verified traveler from new york n y
Awful experience from the get go.Posted Sep 30, 2015
Five days no phone no hot water .then leaks in the room and bathroom full of water. Day five they move me to another room .A/C broken TV didn't work mini fridge broken Same day midnight they move me again .and here was okey .
for Everyoneby A verified traveler from St Thomas
Nice hotel close to the beach but it need work.Posted Sep 19, 2015
Pros: The staff they really make you feel welcome.
Cons: The hotel infrastructure and more rooms for couple that like to sleep together.
Location: There is a lot of things to do at the hotel and good tours to go on. you will never be bored you just need to get the right room.
This was our second time at Hamaca, the people and the services were great but hotel need a lot of work. The room that was giving to us was full of water from a air conditioner problem they transfer us to another room but we have to spend the rest of our vacation sleeping in a full size bed because they did not have a room with a king size bed at the time.
for Everyoneby A verified traveler from Riverview,FL
Hotel en reparaciones pero bienPosted Sep 19, 2015
Aunque el hotel evidentemente esta en reparaciones y le falta bastante, el personal es mas que agradable te hacen pasar una semana inolvidable... Por ellos nada mas lo recomendaria y volveria. Han sido mis mejores vacaciones
by A verified traveler from ced
the worst hotel ever i will never come back therePosted Sep 18, 2015
the estupid rules very poor wifi end expensive front desk workers are a thiefs if they see the you are a turist they rip you off 200 dollars per night if you put one more person in your room the food is disgusting i will never recomend this place to nobody
by A verified traveler from FLORIDA
IS NOT EVEN CLOSE OF WHAT YOU SEE IN THE PICTURESPosted Sep 16, 2015
Pros: THE WEATHER
Cons: YES TAKE THE BUILDING DOWN AND BUILD IT AGAING
Location: YES THE RESTAURANT DOWN THE HEEL IT CALL "NEPTURNOS" VERY VERY GOOD FOOD AND SUPPER SERVICES. BUT THAT IS NOT PART OF THE HAMACA BEACH HOTEL
I GOT BACK FROM THAT PLACE SEPT. 14, 2015 AND I HAD PAID EXTRA FOR ONE OF THE BEST ROOM AND WAS TERRIBLE, THE FLOOR, TOWERS, BEDS, WALL, BATHS, THE POOL IS CRACKING, PEELING OFF, Our 33 Anniversary YOU GUY F!@#$% UP ....
for Everyoneby A verified traveler from miami fl
Great beach viewsPosted Sep 13, 2015
Pros: gorgeous beach, comfortable rooms Cons: the buffet was awful, ate a the ala carte restaurants and they didn't know how to cook medium steak and it was bad quality, male staff members were all perverts... I was not traveling with my husband and they were all hitting on me.
by A verified traveler from PR
Posted Sep 8, 2015
Pros: El área de la playa. El área al aire libre con mesas (La Placita)
Cons: Mucho. Desde la limpieza hasta dar mejor y mas mantenimiento a las áreas.
Location: Prostitución rampante en los alrededores del hotel .
El hotel con buena ubicación pero la limpieza es muy pobre. La infraestructura muy desaliñada. el servicio del personal es muy pobre y un tanto hostil. El personal de recepción es fantástico. La comida es de baja calidad y con moscas. Limpieza de la habitación es horrorosa con decir que en la cama al momento de la llegada tenia cabellos, el piso sucio y las paredes del bano con hongos. La puerta de la habitación no tenia cerradura solo el sistema de la tarjeta de entrada, lo cual no proveía seguridad alguna. La discoteca con los banos rotos asquerosos y el piso del área de barra se le quedaban los zapatos pegados al suelo de lo sucio del lugar y maloliente
for Everyoneby A verified traveler from Boston
Hotel Physical conditionPosted Sep 7, 2015
Pros: No everything is bad, because at least the beach is beautiful, clean, great daily activities, food is good ( buffet) you can eat whatever you want eat
Cons: I think the Hotel administration need to put attention to the personal who work daily with guests, we go from around the world.
Location: Location, is good. Close to the airport and Santo Domingo, easily to go to both places. The downtown of the town Boca Chica there are different shops
First at all , this hotel is not 4 stars or 3 1/3 stars, I would say 2 star. The building need an urgent make up, because it looks old and old fashion style. Also, they have electrical problem, because we had a few hours/minutes with no electricity at all a few times during the day. My last night hours, very dangerous to walk through the dark. No WIFI connection, I cannot believe that a 4 star rate hotel, does not exist free WIFI, no communication outside of the hotel. What happen if you have an emergency? We pay a lot of money to have at least free Wifi. Lobby, it is supposed if you are working in the Lobby, you should put attention to the guest if they see you making the line, many of them literally ignore you, if you call for attention or they ignore for second time or they say " one moment" but you need to wait longest, F or 0 in customer care. In short words, the hotel administration should have a strongest customer care, be proactive with the guest, put attention about our care. We need a real vacation, no problems, no stress. Good things: many waitress very nice people, they try to help you and of course their pay is very LOW, so they expect at least a liitle tip , but what ever you give to them , they are happy. Hotel activities at night, pleasant, the show isvery enjoyable every night, after the meal is god to sit down and enjoy the show, then you have the disco tek or the casino or just relax. The restaurants have good meals.
by A verified traveler from Rochester Michigan
Horrible HotelPosted Sep 4, 2015
Cons: Everything could be improved.
Upon arrival it was obvious that this was a one star hotel at best rather than the four star as advertised. Checked out within an hour of arriving and found a different hotel in the Dominican.
for Everyoneby A verified traveler
Posted Aug 31, 2015
Very nice staff! The hotel sure needs some renovations!