Ratings based on 923 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 14, 2017
My experience was so good. We were of seguridad and facilities. The employee was excellent.
5 out of 5
Recommended
for Couples
by A verified traveler from new york

no comment

Posted Jul 9, 2017
Pros: Old colonial
Cons: no comment
Location: Perfect location
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5 out of 5
Recommended
for Everyone
by A verified traveler from ATL

My Home Away From Home

Posted Jul 9, 2017
Pros: The best staff, security and location.
Cons: Make sure all guest rooms have towels and washcloths, even if the guests don't use them.
Location: In the Colonial Zone, Good restaurants, sightseeing and shopping! Great historic area!
There's no place I'd rather stay in the Colonial Zone than the Palacio. I'm always greeted with a smile and a very pleasant "Welcome Back!". I'm always checked in promptly, even when I arrive before 3pm. The past few visits, I didn't have washcloths in my room when I arrived. Within minutes of notifying the front desk staff, I had my washcloths. I don't often eat anything other than breakfast at the hotel. However, a few times during this visit I didn't feel like going to a restaurant, so I had dinner. The Shrimp and Fettuccine pasta was excellent! Singles and couples will love rooms 137 and 138. Maximum privacy! I always feel at home at the Palacio!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, USA

Best Experience

Posted Jul 6, 2017
Pros: Its location, its security, its facilities and its professional and clean staff.
Cons: Not much, it is all great
Location: It is in the best location and accessible to everything. All depends on your interest.
Upon my arrival, the requested room had malfunctioned. They immediately offered me another room with the same character. The staff were super friendly and were concerned of my comfort and convenience. I will recommend this hotel without reservation, and will be the only hotel which I will go upon my return.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

nice hotel. Close to shopping.

Posted Jun 26, 2017
Pros: Friendly staff.
Cons: Access to fitness center.
Enjoyed my stay at hotel. Disappointed that "sauna" was only available at additional charge. Used fitness center, however, had to have staff member open door to fitness center every single time I chose to use the fitness center. If you leave the fitness center the door automatically closes and you have to go to front desk to get staff member to open the door again. This became annoying.
Comment from Hotel Management
Jun 27, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz
3 out of 5
by A verified traveler from Providencislez

Unfriendly front desk staff

Posted May 27, 2017
The front desk staff are very unfriendly. The rooms are old and worn out. It's ok for the price but you can get much better for a few dollars more in the colonial zone
Comment from Hotel Management
May 28, 2017 by Bianka Cruz, Hotel Management
Dear Customer, Thank you for taking your valuable time to comment about Boutique Hotel Palacio, we are very sorry that you have bad experience about us. We are waiting for your next visit to Santo Domingo to to welcome you personally and offer you a good service. Greetings, Bianka Cruz
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted May 24, 2017
great place to stay with a great breakfast very comfortable and quiet rooms. i believe the best place to stay in la zona colonial.
Comment from Hotel Management
May 28, 2017 by Bianka Cruz, Hotel Management
Dear Customer, Thank you for taking your valuable time to comment on our Boutique Hotel Palacio, we are flattered, grateful and very happy that you feel good in our hotel we are proud of our efforts to maintain the quality of our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, offering you a good service. Greetings, Bianka Cruz
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Nice hotel in the heart of a cultural experience

Posted May 23, 2017
Pros: Quaint and rustic.
Location: There was lots to see from museums to city squares where locals came to relax and enjoy life. There are outdoor restaurants and local bicycle stores.
The location of the hotel allowed me to experience the cultural of the city.
Comment from Hotel Management
May 28, 2017 by Bianka Cruz, Hotel Management
Dear Customer, Thank you for taking your valuable time to comment on our Boutique Hotel Palacio, we are flattered, grateful and very happy that you feel good in our hotel we are proud of our efforts to maintain the quality of our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, offering you a good service. Greetings, Bianka Cruz
5 out of 5
Recommended
for Everyone
by A verified traveler

the best place to stay in zona colonial

Posted May 22, 2017
this is a great place to stay .i have been staying here for last one year and always come back..nice staff very good brealfast. nice clean rooms
Comment from Hotel Management
May 28, 2017 by Bianka Cruz, Hotel Management
Dear Customer, Thank you for taking your valuable time to comment on our Boutique Hotel Palacio, we are flattered, grateful and very happy that you feel good in our hotel we are proud of our efforts to maintain the quality of our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, offering you a good service. Greetings, Bianka Cruz
5 out of 5
Recommended
for Everyone
by A verified traveler

nicest hotel in the area

Posted May 20, 2017
great place to stay and in the center of la zona colonial.. there is parking.
Comment from Hotel Management
May 28, 2017 by Bianka Cruz, Hotel Management
Dear Customer, Thank you for taking your valuable time to comment on our Boutique Hotel Palacio, we are flattered, grateful and very happy that you feel good in our hotel we are proud of our efforts to maintain the quality of our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, offering you a good service. Greetings, Bianka Cruz