Ratings based on 764 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Deerfield beach

Posted Aug 23, 2016
The a.c. didnt cool the room.also the t.v. didn't work at all.no view from this room.
3 out of 5
by A verified traveler

Sweat and sour experience

Posted Aug 22, 2016
Very good location and good price. Hotel is pretty and breakfast was ok. However bathroom cleaniness is questionable and staff are rough.
4 out of 5
by A verified traveler

Schoenes Altstadthotel im Kolonialstil

Posted Aug 15, 2016
Pros: -die gute Lage in der Altstadt -die Atmosphaere
Cons: -Fruehstuecksbuffet ab 7h, voll verfuegbar -Die Taxi zum Flughafen ist ueberteuert (40 USD)
Location: Das Hotel ist in der Altstadt und man kann jede Menge unternehmen.
Hotel Palacio ist zentral in der Altstadt von Santo Domingo gelegen, alle Sehenswuerdigkeiten koennen zu Fuss erreicht werden. Die Zimmer sind gepflegt mit tropisch kolonialer Atmosphaere. Das Hotelpersonal ist aufmerksam, es besteht auch die Moeglichkeit Geld zu wechseln. Das (extra zu bezahlende) Fruehstuecksbuffet ist zu empfehlen.
Comment from Hotel Management
Aug 23, 2016 by Bianka Cruz, Hotel Management
Lieber Gast, Vielen Dank für Ihre kostbare Zeit nehmen, über unsere Boutique Hotel Palacio zu kommentieren, wir sind geschmeichelt, dankbar und sehr erfreut, dass Sie in unserem Hotel wohl fühlen und sind stolz auf unsere Bemühungen Qualität unserer Dienstleistungen und Einrichtungen zu erhalten. Wir warten auf Ihren nächsten Besuch in Santo Domingo wie gewohnt fortzusetzen, einen guten Service zu bieten. Freundliche Grüße,
5 out of 5
by A verified traveler

Posted Aug 10, 2016
The hotel is located at the old city .Price was good . The charms of the place was just great . Next time on Santo Domingo I will say at Boutique Palacio Hotel .
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Nice hotel close to historic district

Posted Aug 6, 2016
Excellent I will recommend very clean very comfortable close to everything
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted Jul 28, 2016
My first impression was the area was bad but then when I seen all the security around I began to feel much better. My attractions and businesses.
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, we appreciate your feedback!
4 out of 5
by A verified traveler from New York

Great hotel @ Zona Colonial

Posted Jul 26, 2016
Pros: Colonial style, things to do near it, room elegance.
Cons: AC was too old and noisy but still worked, the musty odor.
Location: Restaurants, museums, supermarkets, historical area, night clubs, Christopher Columbus House,
This hotel is super nice, it worth the price. Clean room, friendly staff, there's a lot of think to do in the area, dinner, shopping, museums, supermarkets, cafes, night life and everything was pretty close.
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from B. Los Angeles

Excellent hotel in colonial Santo Domingo

Posted Jul 15, 2016
Beautifully restored building with lovely planting. Very helpful staff,particularly front desk. Only two blocks from cathedral and historical buildings. Swimming pool and jacuzzi is on roof top,while small, very welcome with nice view across the roof tops of colonial Santo Domingo. Only complaint is with the $10.00 breakfast.
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Beautful hotel in the center of the colonial area

Posted Jul 11, 2016
Pros: Very charming spanish style.
Cons: On Saturday evenings, the hotel nextdoor has outdoor karaoke nights. Very noisy. :-(
Location: Have diner in the lovely restaurants of the colonial area, visit the first american churches and Columbus house...
Very charming hotel. Big clean rooms. Nice spanish style. Convenient parking lot...
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from St. Thomas, Virgin Islands

A gem in the Colonial Zone

Posted Jul 5, 2016
Pros: The spacious rooms and the ideal location.
Cons: A business center with a printer and better quality computers. Although the breakfast was good, I could have used a little more variety.
Location: With the El Conde so close by, there was an endless supply of bars, restaurants and shopping stores.
The historical hotel with the antiques and high ceiling create a wonderful warm ambience. The attentive staff is very pleasant and professional . I will definitely stay there again.
Comment from Hotel Management
Aug 21, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!