Ratings based on 801 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from miami

nicest hotel in the area

Posted Dec 5, 2016
always enjoy staying in this hotel because the comfort
Comment from Hotel Management
Dec 6, 2016 by Bianka Cruz, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards,
5 out of 5
by A verified traveler from Haiti

Very well Centered and Pleasant

Posted Nov 21, 2016
Pros: everything will go there again
Cons: My Spanish or their English
Location: visiting the colonial zone, Shops, Restaurants, Night Life, Churches, Market, Hardware Store, or just relax at the hotel amongst others things.
Hotel location in the center of the Colonial Zone couple of steps from the closed to traffic waling road with stores and artist, leading to the restaurants. Hotel had all accommodations. While I had a small problem with the card key for the door to the room, it was handled RAPIDLY. Absolutely no complaints.
Comment from Hotel Management
Nov 22, 2016 by Bianka Cruz, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from St, Thomas

nice hotel close to the plaza......

Posted Nov 17, 2016
Pros: and close too sites and restraunts....OLD World charm
Cons: Not much, had a great time.....
Location: My visit was a dental trip...My dentist Dr., Dientes Blancos was so great and did a perfect job...she saved me 8,000 dollars..my stay at the Palacio w
I studied ten hotels in the area for months before selecting this hotel....It was all I imagined and I had a wonderful week...My reason for visiting was I could visit my dentist, Dr. Dientes Blancos....Everyone was great...Just across and at the corner was a great deli grocery....coming back one day...Thanks Palacio.....
Comment from Hotel Management
Nov 20, 2016 by Bianka Cruz, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler from US

Older style hotel in great location

Posted Nov 9, 2016
Pros: Its great location
Cons: Looks tired and dated now
Location: Great for strolling down the Conde or anywhere in the historic Zona Colonial....
As a frequent guest over many years to this hotel we were disappointed and feel standards are much lower than previously. The staff seemed unhappy and reception not a bright and cheery place! Beautiful old historic buildings but lacking current day customer service and amenities....
Comment from Hotel Management
Nov 12, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback We await new time to offer our services as usual . It would be a pleasure to welcome you personally ! Best Regards
4 out of 5
by A verified traveler from US, Florida

Nice hotel.

Posted Oct 30, 2016
Hotel staff is excellent.**************************
Comment from Hotel Management
Oct 30, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,
5 out of 5
by A verified traveler from Connecticut

Centralized location, great ambiance, accomodating

Posted Oct 17, 2016
Pros: We liked the ambiance and decor. The rooms were clean and comfortable and they were tidied up each morning.
Cons: You can definitely hear the sounds of the city at night. If you want a quiet hotel, this may not be your first choice.
Location: Museums, forts, restaurants. Walking distance to the most important Santa Domingo sights!
My husband and I stayed here for a week during our vacation to Santa Domingo. The hotel was in the heart of Zona Colonial and all the sights were walking distance. The staff went out of their way to ensure that we got information about our sights, access to taxis/ubers, etc. I appreciated the fact that the hotel was locked at night because it made us feel a bit more secure. Our spanish was a bit rusty but the staff spoke English as well so there were no large issues with communication. We also loved the fact that we could exchange money at the counter; that made the transition from dollars to pesos much smoother. We would definitely stay here again. Totally worth it!
Comment from Hotel Management
Oct 17, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,
4 out of 5
by A verified traveler

I'm so happy that I've found this hotel!

Posted Oct 7, 2016
Pros: I've been here several times and the hospitality is always a pleasure to endure! Thank you for sharing the Love as well as you do!
Cons: the breakfast can be up scaled a bit... Take a little bit more time into preparations and you will see the difference in the future of the restaurant
Comment from Hotel Management
Oct 9, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and will consider your suggestion. We appreciate your feedback! Best Regards,
4 out of 5
by A verified traveler

Nice hotel in Ciudad Colonial within walking dista

Posted Sep 26, 2016
Pros: Proximity to historical attractions and restaurants.
Cons: No running water available on one morning.
Location: Historical cathedrals, Chinatown, souvenir shops.
Clean, quiet room. Close to 16th century cathedral and souvenir shops. Friendly staff.
Comment from Hotel Management
Sep 26, 2016 by Bianka Cruz, Hotel Management
Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We apologize for the inconvenience that may have caused the incident with the water for a few moments, There are problems that occurs suddenly with the supply pipes and can be solved only by suspending the supply of water while being repaired. We await new time to offer our services as usual . It would be a pleasure to welcome you personally !
5 out of 5
by A verified traveler from new York

Old world style

Posted Sep 25, 2016
A great historic building with modern amenities, located in the heart of El conde. Staff was friendly and extremely helpful. Not far from the beautiful beaches in Boca Chica and Punta Cana. I've already recommended this place to many. Great experience overall!
Comment from Hotel Management
Sep 26, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback We await new time to offer our services as usual . It would be a pleasure to welcome you personally ! Best Regards
4 out of 5
by A verified traveler

Nice

Posted Sep 22, 2016
Nice hotel clean not a bad location. Not a fan of the named American breakfast!
Comment from Hotel Management
Sep 22, 2016 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,