Ratings based on 463 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

OK hotel for business

Posted Feb 6, 2017
OK nice hotel with a view. Rooms OK. Food average.
Comment from Hotel Management
Feb 8, 2017 by Guest Service , Hotel Management
Dear Anonnymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very nice hotel, Great Location. Needs Reno

Posted Feb 2, 2017
The hotel overall was really nice. The room had a great view if you ask for the ocean side. The pool was great! This hotel is a IHG reward club, so if you are a member (it's free) then take advantage. Some things to take note, the staff needs some training overall from the front desk to the waiting service in the restaurant and valet staff. I didn't know that it was a IHG rewards club hotel, and the front desk never told me at check in, i found out on my own in the elevator. The "holding charge" the hotel asks you for when you check in is quite unnecessary. They first asked how much did I want to be held on my card, when I told them $50, (because I travel regular to Santo Domingo and do a lot outside of the hotel)the hotel associate then said the minimum that had to be held was $120USD on my card for the "mini bar, room calls and/or room service." I complied, but you could probably dispute it if you wanted. The mini bar inside the room in total cost no more than $15-$20 USD at max, why I say the holding charge is unnecessary. The room that I had, bathroom needs to be updated/renovated. It had a bidet, which was a nice touch, but I would've done without it to have more leg space where the toilet is located. The toilet is literally 3 inches away from the shower wall, which was a little tight. (Sorry forgot to take a picture of the bathroom). Just make sure when you check out you look at ALL the paperwork and charges they make, I had to dispute a few charges they gave me.
Comment from Hotel Management
Feb 8, 2017 by Guest Service, Hotel Management
Dear Kiyo, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We appreciate your observations about the hold card, but the hote has a standard about this. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
3 out of 5
by A verified traveler

I had a good view of the ocean.

Posted Jan 31, 2017
The hotel staff were completely awesome. My main problem was the visitors rules. If you have a visitor and they stay the night, you are charged and additional $50. This isn't clearly stated in the general information for this hotel. Everything else was fine. Again, the entire staff were great. The room was in a great condition and the Natural restaurant was super.
Comment from Hotel Management
Feb 2, 2017 by Guest Service, Hotel Management
Dear Traveler, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very Nice Hotel On The Malecon Santo Domingo

Posted Jan 24, 2017
Location: Location Is Great , Go Eat At Luis Parrillada 10 Minutes Walk From The Hotel
Check In Was Easy , When I Got To My Room I Did Not Like It Called From Desk And I Was Put IN A Very Nice Room Not Problems , All Room Are Ocean View , Very Nice Lobby , Very Nice Pool , Staff Is Very Good , Free Parking , Closed To Everything In Santo Domingo
Comment from Hotel Management
Jan 25, 2017 by Guest Service, Hotel Management
Dear David, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Perfect for what we needed to do while in the capital.
Comment from Hotel Management
Jan 24, 2017 by Guest Service, Hotel Management
Dear Anonymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with nice people

Posted Jan 3, 2017
Very nice hotel, I really love it I'll go back again
Comment from Hotel Management
Jan 6, 2017 by Guest Service , Hotel Management
Dear Anonymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sint Maarten

classy hotel with wonderful staff

Posted Dec 12, 2016
Pros: the room and the staff
Cons: there are some areas in the room that did not have signal or there was one when you suddenly lose the connection.
Location: there's a nearby restaurant Villar Hermanos close to the hotel, casino and a seafood resto you could go to by taxi
We were greeted by the staff at the reception. They were very nice and thankfully they could speak in English. The room was clean and had almost anything you need for your stay. Ac in the room was very cold that sometimes we had to turn it off but that was fine. Only 2 channels on tv are in English. Internet connection was poor to none in some areas in the room as I would frequently lose the connection while on facetime with my family. Food was great at their restaurant, Nabu. But there are also other restaurants nearby. Convenience stores/pharmacies are also within walking distance. Housekeeping would be checking like twice a day to check if you need anything in the room. We also enjoyed the pool where you could lounge under their cabanas. They also have spa and a gym. Overall, it was a great stay in Crowne Plaza and my family and I totally loved and enjoyed the experience.
Comment from Hotel Management
Dec 12, 2016 by Guest Service, Hotel Management
Dear Che, Thank you for sharing your experience at the hotel and we love to know that you have had a memorable stay. We are committed to excellence in quality and service, so every detail of the hotel has been designed for your rest, enjoyment and facilities for business requirements. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Good hotel in a good location. Nice view of the ocean
Comment from Hotel Management
Nov 30, 2016 by Guest Service , Hotel Management
Dear Lenin, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Estimado Anónimo, Gracias por compartir su valoración acerca del hotel. Esperamos recibirle en su próxima visita a la Ciudad de Santo Domingo. Saludos Cordiales,
4 out of 5
Recommended
for Everyone
by A verified traveler from e.g hollywood fl

Great hotel clean and great location

Posted Nov 15, 2016
Pros: AC real cold great location and staff are great nice clean rooms real cold ac
Cons: I like everything clean neat great staff great services
Location: Restaurants
Comment from Hotel Management
Nov 17, 2016 by Guest Service, Hotel Management
Dear E.g Julio, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,