Ratings based on 205 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Perfect for what we needed to do while in the capital.
Comment from Hotel Management
Jan 24, 2017 by Guest Service, Hotel Management
Dear Anonymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with nice people

Posted Jan 3, 2017
Very nice hotel, I really love it I'll go back again
Comment from Hotel Management
Jan 6, 2017 by Guest Service , Hotel Management
Dear Anonymous, Thank you for sharing your experience at the hotel and we love to know that you spent a memorable stay. We are committed to excellence in quality and service. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sint Maarten

classy hotel with wonderful staff

Posted Dec 12, 2016
Pros: the room and the staff
Cons: there are some areas in the room that did not have signal or there was one when you suddenly lose the connection.
Location: there's a nearby restaurant Villar Hermanos close to the hotel, casino and a seafood resto you could go to by taxi
We were greeted by the staff at the reception. They were very nice and thankfully they could speak in English. The room was clean and had almost anything you need for your stay. Ac in the room was very cold that sometimes we had to turn it off but that was fine. Only 2 channels on tv are in English. Internet connection was poor to none in some areas in the room as I would frequently lose the connection while on facetime with my family. Food was great at their restaurant, Nabu. But there are also other restaurants nearby. Convenience stores/pharmacies are also within walking distance. Housekeeping would be checking like twice a day to check if you need anything in the room. We also enjoyed the pool where you could lounge under their cabanas. They also have spa and a gym. Overall, it was a great stay in Crowne Plaza and my family and I totally loved and enjoyed the experience.
Comment from Hotel Management
Dec 12, 2016 by Guest Service, Hotel Management
Dear Che, Thank you for sharing your experience at the hotel and we love to know that you have had a memorable stay. We are committed to excellence in quality and service, so every detail of the hotel has been designed for your rest, enjoyment and facilities for business requirements. We look forward to welcoming you on your next visit to the City of Santo Domingo. We create "Great Hotels, Guests love." Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Good hotel in a good location. Nice view of the ocean
Comment from Hotel Management
Nov 30, 2016 by Guest Service , Hotel Management
Dear Lenin, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from e.g hollywood fl

Great hotel clean and great location

Posted Nov 15, 2016
Pros: AC real cold great location and staff are great nice clean rooms real cold ac
Cons: I like everything clean neat great staff great services
Location: Restaurants
Comment from Hotel Management
Nov 17, 2016 by Guest Service, Hotel Management
Dear E.g Julio, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Dated, Dirty and small bathroom

Posted Oct 31, 2016
Location: This hotel has a very good location, in front of the malecon, you can find restaurants, bars very close by.
We stated in a standard room with a se ea view, room was very clean, which was very good as I had a bad experience with this in a previous stay at a close by hotel. Our biggest dissapoinment was the bathroom, which was extremely small and dated, the shower was so old you could move it around to avoid getting your hair wet, as the hotel does not provide any plastic hair caps, which was an inconvenience. Staff was courteous and friendly, except for a supervisor we saw dressed in black in the restaurant, she passed by many of the tables to ask other couples how was everything, however, never stopped by ours even though she passed closed by several times, just looked at us and continued her way, apparently if you are not blonde with blue eyes your opinion doesn't matter. The breakfast service had a good variety, bread and croissants were delicious. Overall experience was ok, as the rooms looked modern and very clean, but the bathroom looked like it was from a different hotel, dated, bathtub old and moldy and horrible, hard to use shower.
Comment from Hotel Management
Nov 2, 2016 by Guest Service, Hotel Management
Dear Luisa, Best Regards from Hotel Crowne Plaza Santo Domingo!! Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel. In reference to the observation about the hostess in the restaurant, we are ensure to pass your comments for the Food and Beverage Manager. In your next time you can ask about the room with a largest bathroom for your confortable. We care about our guests at Crowne Plaza Santo Domingo and will do everything to ensure it does not happen again. We invite you to stay with us again so please let me know the dates of your next visit to Santo Domingo city. I will personally take care of your request with a VIP treatment and will assure to offer the best of our services. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo, Dominican Republic

It is a good option.

Posted Oct 30, 2016
Pros: Nice view. You can see the cost and it is beautiful
Cons: A few parking. The parking lot was full. I had to park outside.
Location: Good
Comment from Hotel Management
Nov 1, 2016 by Guest Service, Hotel Management
Dear Jessica, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent hotel with nice and clean rooms.

Posted Oct 30, 2016
Pros: The room was nice and clean. The hotel facilities area very good and the breakfast was excellent. The staff members were professional and responsive. I think this good hotel is an excellent option.
Cons: Excellent hotel, I think it is an excellent choice.
Location: This hotel is next to the shore, near the colonial zone and downtown Santo Domingo. It is located near multiple restaurants and monuments.
Comment from Hotel Management
Nov 1, 2016 by Guest Service, Hotel Management
Dear N, Thank you for your review and we love that you have spent an excellent stay in the hotel. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff, helpful

Posted Oct 11, 2016
very clean room, the food was good and staff was very nice and helpful, right across from ocean, and in walking distance
Comment from Hotel Management
Oct 11, 2016 by Guest Service , Hotel Management
Dear Victoria, Thank you for your review and we loved that you had a great stay with us. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in front of the sea

Posted Oct 2, 2016
Nice hotel but the room haved the minibar close and they didn't put noting like water, soda, etc... If you want Something you need to pay. But after that the hotel it's awesome!!
Comment from Hotel Management
Oct 3, 2016 by Guest Service , Hotel Management
Dear Anonymous, Thank you for your review and we loved that you had a great stay with us. For our staff is very important to bring a quality service. We create "Great Hotels Guests Love". We look forward to hosting you in your next visit. Best regards,