Dated, Dirty and small bathroom
Posted Oct 31, 2016
We stated in a standard room with a se ea view, room was very clean, which was very good as I had a bad experience with this in a previous stay at a close by hotel. Our biggest dissapoinment was the bathroom, which was extremely small and dated, the shower was so old you could move it around to avoid getting your hair wet, as the hotel does not provide any plastic hair caps, which was an inconvenience.
Staff was courteous and friendly, except for a supervisor we saw dressed in black in the restaurant, she passed by many of the tables to ask other couples how was everything, however, never stopped by ours even though she passed closed by several times, just looked at us and continued her way, apparently if you are not blonde with blue eyes your opinion doesn't matter. The breakfast service had a good variety, bread and croissants were delicious. Overall experience was ok, as the rooms looked modern and very clean, but the bathroom looked like it was from a different hotel, dated, bathtub old and moldy and horrible, hard to use shower.
Comment from Hotel Management
Nov 2, 2016 by Guest Service, Hotel Management
Best Regards from Hotel Crowne Plaza Santo Domingo!!
Thanks a lot for your comments about your recent stay. We would like to offer our sincerest apologies for the problems you encountered at the Hotel.
In reference to the observation about the hostess in the restaurant, we are ensure to pass your comments for the Food and Beverage Manager.
In your next time you can ask about the room with a largest bathroom for your confortable.
We care about our guests at Crowne Plaza Santo Domingo and will do everything to ensure it does not happen again. We invite you to stay with us again so please let me know the dates of your next visit to Santo Domingo city. I will personally take care of your request with a VIP treatment and will assure to offer the best of our services.