Ratings based on 667 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great renovations!

Posted Apr 20, 2017
Pros: The location is great, and the WiFi is nice and strong.
Cons: Reception desk people could be a little more friendly and the cleaning people really need to make sure that the room is left CLEAN when they are done.
I have stayed at this hotel about 7 times in the last 3-4, first stay since the renovations. I absolutely LOVE the renovations they have done to the rooms. They did a very good job making use of all the space in the room, the bathroom is way more spacious and well appointed. The pool and breakfast are some of the highlights of this hotel, though, service at the pool can be hit or miss. Sometimes the waitresses come around and sometime they don't, which means you have to get up and go to the bar yourself. Not the biggest deal, but some consistency would be nice. Also, their WiFi is great, signal is nice and strong and it works just about everywhere on the grounds. I have 2 gripes about my most recent rip. First, has to do with the people at the reception desk. Every time I have been to this hotel, I have always arrived around 3 or 4 in the morning, as my flight would arrive an hour or so earlier. I always book for the night before so that my room would be ready and waiting for me when I arrive at that early hour. Well this time, the guy at the reception desk tells me that the system kicked me out of the system as a "no show". He said it was because it was booked through Expedia. Well, on numerous other occasions I have booked through Expedia, and this was never a problem. My issue here is that I had send a message to the manager prior to my arrival asking for a room on the pool side on a high floor, and didn't get that. I completely understand that it's based on availability,
4 out of 5
Recommended
for Everyone
by A verified traveler

Hidden Gem.

Posted Apr 18, 2017
Pros: Corner room was spacious, comfortable and very well appointed. The lobby is huge and welcoming
Cons: We saw a child fall in the pool and thankfully the Mom was nearby and made an awesome recovery but I noted no on from the hotel went over to assist.
Location: I went to eat at La Cava and to walk at South Park.
The room was beautiful and very modern and the bathroom also! Super clean! I will recommend this hotel to everyone!”
Comment from Hotel Management
Apr 19, 2017 by Chloe Portela, Hotel Management
Dear guest, Thank you so much for taking the time to share such detailed review about your recent stay at El Embajador, a Royal Hideaway Hotel. It is delightful to read about how you enjoyed our newly renovated rooms and found them comfortable as this is our main priority. I truly apologize for the scare and bad experience you had to go through. I appreciate you mentioning this issue and I will surely pass it on to management this way we will make sure to be attentive and not let this happen again. Your safety is very important to us. It is very gratifying to read that we will be welcoming you again. We can't wait to have you back in your home in Santo Domingo. Kind regards, Chloe Portela Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

A Nice Hotel near everything

Posted Apr 12, 2017
This Hotel is one of the oldest in Santo Domingo, but as if today is in construction half of the Hotel. I have the opportunity to use the newest area and it is a very great.
Comment from Hotel Management
Apr 13, 2017 by Chloe Portela, Hotel Management
Dear Edward RC, Thank you so much for taking the time to honor us with such kind compliments. I am so happy to read you had the opportunity to witness our remodeled areas. It is indeed coming together amazingly and I am glad to see you find it great. I hope we get the chance to welcome you back and show you the final product. Kind regards, Chloe Portela Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Personel

Posted Apr 12, 2017
All personel are on point, great service, on malking sure all my needs were cover, great bartenders
Comment from Hotel Management
Apr 17, 2017 by Chloe Portela, Hotel Management
Dear E.cris, Thank you so much for sharing your comments and amazing picture about your recent stay at El Embajador. It is a true pleasure to read how you found our personel on point! Without a doubt they work hard everyday to provide exceptional service and are always striving for more. I am glad to see you received a 5 out of 5 experience, it is very encouraging. We can't wait to welcome you back to your home in Santo Domingo. Kind regards, Chloe Portela Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester ny

Great hotel

Posted Mar 1, 2017
This hotel was the best hotel we been to in years ... they were renovated and I just cannot wait for the finished product with the casino.
Comment from Hotel Management
Mar 1, 2017 by Chloe Portela, Hotel Management
Dear William, Thank you so much for choosing El Embajador as your stay in Santo Domingo. I would also like to thank you for taking the time to share with us such a wonderful review and amazing compliments. I am so delighted to read how you are enjoying our rennovations, this is very important for us. I can't wait to welcome you back and show you our finished product, I am sure you will fall in love and we will build new memories together! Kind regards, Chloe Portela Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Spain

Rooms completely renovated and very comfortable.

Posted Feb 25, 2017
Pros: Renovated rooms
Nice hotel, rooms renovated. Nice gardens and pools. Wifi works very good and its close to many places.
Comment from Hotel Management
Feb 27, 2017 by Chloe Portela, Hotel Management
Dear Ricardo, Thank you so much for taking the time to share such lovely comments with us about your recent stay at El Embajador. It is a true pleasure to read how you enjoyed our amenities, especially are recently renovated rooms. I hope we get a chance to welcome you back in the near future. Kind regards, Chloe Portela Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

I went there for an event

Posted Feb 21, 2017
My Friend got married at this hotel and the location it's beautiful. Staff are very friendly and willing to help with anything you need. Roomservice it's amazing. The Dominican breakfast was the best. The rooms are big, I stayed at a junior suit. The bed is a California king. I would definitely recommend this hotel to friends and family and the next time I go to Santo Domingo I would probably stay there again.
Comment from Hotel Management
Feb 21, 2017 by Chloe Portela, Hotel Management
Dear Maria, Thank you so much for taking the time to share your wonderful experience with us about your recent stay at El Embajador, a Royal Hideaway Hotel. It is an honor to receive comments like yours that show us that we exceeded your expectations. I am so happy to read how you enjoyed all of our ameneties and commodities and of course, enjoyed your wedding. I hope we can welcome you back real soon to the beautiful city of Santo Domingo! Kind regards, Chloe Portela
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
New renovated rooms are excellent, but employees are not that level to work with that great hotel.
Comment from Hotel Management
Feb 3, 2017 by GEM, Hotel Management
Dear Guest, It is rewarding to know you enjoyed our new facilities as the renewal process we are currently undergoing is transforming the hotel into a contemporary reference. What I most regret is the lack of service received since we place a strong emphasis on attention and details. Unfortunately I can’t alter the outcome of your experience on this occasion but we would welcome the opportunity to regain your trust. Sincerely. Montserrat Grifol - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Truly Royal

Posted Jan 19, 2017
I have never been i a more luxurious place talk about royal the Hatian President was there when we were
Comment from Hotel Management
Jan 20, 2017 by GEM, Hotel Management
Dear Gary, thank you for taking the time to share your opinion about the hotel. I'm really proud to read the recognition of our legendary personality. El Embajador, a Royal Hideaway Hotel is a unique and special place, as full of history as it is of warmth and life. The hotel has been and continues to be a perfect meeting place for artists, politicians, diplomats and businessmen. Thanks to them and to our most precious treasure, the guests, we have become a classic, avant-garde hotel and, especially, a heritage site of Santo Domingo, the pride of all. Looking forward to welcoming you soon for a new memorable experience. Sincerely. Montserrat Grifol - Guest Experience Manager
5 out of 5
by David

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear David, Thank you so much for taking the time to review your stay at El Embajador, a Royal Hideaway Hotel and also for giving us incredible 5 stars! We are happy to know we exceeded your expectations and that your experience was one worthy of a 5 star rating. We hope we can welcome you back very soon! Kind regards, Chloe Portela