5 star view 3 star management
Posted Aug 19, 2016
5 star view, 3 star management
This hotel benefits from its vantage point overlooking the stunning Aegean Sea -- the views are absolutely gorgeous. You can spend hours here just snapping away envy-inducing photos to show friends back home.
That said, we honestly felt that most of the charm and 'wow' factor of this hotel is in the view. The actual rooms and service lagged the 5 star view.
For starters -- having noted that it was a special occasion stay, we were never greeted with an acknowledgement of our occasion. To their credit, they were kind enough to bump us to a larger room. But while it's probably very common for people to come here on their honeymoon or other romantic occasion, an extra step goes a long way to prevent one from feeling like 'just another couple.' The hotel could do a better job of adding a personal touch.
One quirk given its location is that there are quite a number of non-guests opportunistically looking to staircase down into the hotel to take photos. We were interrogated on two separate days by the hotel staff while we were taking photos and mistaken for tourists that were not staying at the hotel. On another day, my parents, who were also staying here, were asked to stop taking photos. When my parents asked why, the hotel staff responded that this property was only for guests. I totally understand where they're coming from (and I've accepted their apology); they don't want to allow random yahoos and philistines in and ruin the ambience.
Comment from Hotel Management
Sep 5, 2016 by Andreea G., Hotel Management
We are really grateful that you took the time to share your experience with us and we have taken notice of your comments, as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence.
With regards to your remarks on the stairs, kindly note that unfortunately they are unavoidable due to the unique architecture of the property. On the plus side through, this architecture allows for every room to offer amazing views to the Aegean Sea. On the same note this unique architecture inside the suite, offers astonishing sea views from the comfort of your bed.
In addition, we had taken notice of your remarks regarding the on recognizing our guests. Of course we trust you can also understand that although our staff members do their best at acknowledging all guests staying with us at a certain time, it is a challenge considering the number of guests we have.
To conclude with we are extremely happy to read that overall you have enjoyed the food at the Pool Bar, the location, the view and our property.
Once again we would like to express our sincere gratitude for taking the time to review our property as not only it gave us the chance to address your concerns, but it is also extremely valuable in our everlasting quest to improve the quality of our services.
We remain at your entire disposal and hope to have the chance to welcome you again in our property in the near future.