3 outdoor pools, pool umbrellas, sun loungers

Reviews of Rocabella Santorini Hotel & SPA

4 out of 5
Rocabella Santorini Hotel & SPA
Imerovigli, Santorini, Cyclades

Reviews

9.4

Exceptional

Rating 10 - Excellent. 385 out of 516 reviews" "
Rating 8 - Good. 93 out of 516 reviews" "
Rating 6 - Okay. 21 out of 516 reviews" "
Rating 4 - Poor. 8 out of 516 reviews" "
Rating 2 - Terrible. 9 out of 516 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay and I hope one day to return. The spa was the best part of my stay. Thank you Linda for your kindness and for the heavenly facial. I just glowed afterwards! Hugs to you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Uchenna

Traveled with partner
Liked: Cleanliness, amenities
Quality is amazing. Stafff are very friendly and polite. They help to satisfy your needs.
Stayed 3 nights in Apr 2024
Response from Georgios Kalfopoulos on Apr 17, 2024
Dear Uchenna,Thank you for sharing your delightful experience at our hotel! We are thrilled to hear that you had an amazing stay and enjoyed the incredible service provided by our staff.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future. Should you need any assistance or have any other inquiries, please don't hesitate to reach out to us.Thank you again for choosing our hotel.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and great location and view. Shower had great water pressure. Food was good perhaps one more server for breakfast for follow up. Massage was excellent. Transportation took awhil but the drivers where friendly and kind. We had a great time in SANTORINI Thank you!!!
Stayed 8 nights in Mar 2024
Response from Georgios Kalfopoulos on Apr 1, 2024
Dear Elizabeth,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We are thrilled to learn that you had a nice stay with us. At Rocabella Santorini we constantly strive to create an ambiance that immerses our guests in the island's natural beauty, complemented by top-notch service and amenities. It is heartwarming to hear that we succeeded in making your stay enjoyable and memorable.Our team takes immense pride in ensuring that our guests feel comfortable and relaxed throughout their visit. We have meticulously designed our rooms with both style and functionality in mind, while preserving the unique charm of Santorini's architecture. Your recognition of our picturesque views and thoughtfully appointed rooms brings us great joy.We understand that a good breakfast sets a positive tone for the day, and we pay special attention to providing a breakfast experience that takes into account various dietary preferences and cultural influences. Rest assured we will look over the issue you point out. Moreover, your mention of our staff's friendliness and professionalism warms our hearts. Our team strives to go above and beyond in extending hospitality and personalized services. Your recognition of their efforts reinforces the values we hold.Once again, we sincerely appreciate your positive review and recommendation. Your feedback serves as motivation for our continuous improvement, as we aspire to exceed our guests' expectations. It was an honor to have you as our guest and we hope to welcome you back in the near future for another exceptional stay.Warm regards,

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, location and easy parking. The view is breathtaking. the rooms were comfortable and everything was beyond promised. Definitely recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Georgios Kalfopoulos on Feb 27, 2024
Dear Alejandro,Thank you for your kind words and the 5 stars review! We're delighted to hear that you experienced gracious hospitality and top-notch service during your stay, even in the off-season. Our dedicated staff appreciates your commendation for their diligence in managing high wind damage while maintaining a focus on providing exceptional customer attention. We’re delighted to have been a part of one of your best holidays, and we truly appreciate your kind words.We would be more than happy to welcome you back anytime, and we can’t wait to host you again. Thanks for highly recommending Rocabella Santorini!Warm regards,

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Georgios Kalfopoulos on Feb 27, 2024
Dear Michael,It is a pleasure to receive your 5 stars review !We're delighted to hear that you experienced gracious hospitality and top-notch service during your stay, even in the off-season. Our dedicated staff appreciates your commendation for their diligence in managing high wind damage while maintaining a focus on providing exceptional customer attention. We look forward to welcoming you back to Rocabella Santorini in the future!

10/10 Excellent

Maryama, East Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Georgios Kalfopoulos on Dec 27, 2023
Dear Maryama,Thank you for your amazing 5 out of 5 review !We are thrilled to know that we offered you a joyful experience.we are looking forward welcoming you back soon at Rocabella Santorini Hotel & SPA

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has everything and more, but more importantly the experience you get with the staff they made us feel like home. The quality, attention to detail and their warmth is what this whole island is about. Grateful to have stayed here. We will definitely come back. Thank you specially to George and Vasiliki. They are the best. Blessings. H&E from PR
Stayed 1 night in Nov 2023
Response from Georgios Kalfopoulos on Nov 28, 2023
Dear Hugo,Thank you so much for your incredible review! We’re thrilled to hear that you had such a fantastic experience at Rocabella Santorini. It’s wonderful to know that you enjoyed every aspect of your stay, from the staff and rooms to the breathtaking views.We’re delighted to have been a part of one of your best holidays, and we truly appreciate your kind words.We would be more than happy to welcome you back anytime, and we can’t wait to host you again. Rest assured that we will pass your great comments to George & Vasiliki ! We are thrilled to know that they offered you the homemade Greek hospitality !Thanks for highly recommending Rocabella Santorini!Warm regards,

10/10 Excellent

Wendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, good service the staffs are very nice and helpful. Easy free parking and we enjoyed the room settings.
Stayed 2 nights in Nov 2023
Response from Georgios Kalfopoulos on Nov 16, 2023
Dear Wendan,Thank you for your amazing 5 stars review!We are really pleased to see that we met your expectations and your stay with us was as you imagined. Rest assured that we will pass your comments through our staff. They will be thrilled to know !We are eager welcoming you back again in the near future. Wishing you a fabulous day ahead !

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This hotel exceeded my expectations, the location is great, away from the crowds. The staff was excellent, everything was very clean and the bus stop is pretty much across the street so no need to take a cab into Oia.
Stayed 2 nights in Sep 2023
Response from Georgios Kalfopoulos on Sep 15, 2023
Dear Angelica,Thank you for sharing your delightful experience at our hotel! We are thrilled to hear that you had an amazing stay and enjoyed the incredible service provided by our staff.We take great pride in offering breathtaking views and delicious food to our guests. It brings us joy to know that you found the views to be spectacular and the food to be magnifique!We truly appreciate your recommendation and are glad to know that our strategic location between Fira and Oia added to your enjoyment. The stunning sunsets are definitely a must-see!We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future. Should you need any assistance or have any other inquiries, please don't hesitate to reach out to us.Thank you again for choosing our hotel.Best regards,

10/10 Excellent

Farshid

Traveled with family
Liked: Amenities
Great location
Stayed 6 nights in Sep 2023
Response from Georgios Kalfopoulos on Sep 12, 2023
Dear Farshid,Thank you so much for your incredible review! We are thrilled to hear that you had the best experience at our hotel. It's wonderful to know that you loved everything from the place to the food, service, view, and rooms. We strive to provide a perfect experience for each of our guests, and it's truly rewarding to receive such positive feedback.We greatly appreciate your kind words and thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future and continue providing you with exceptional service.Warm regards,

10/10 Excellent

Azadeh

Traveled with family
Liked: Amenities
The hotel is beautiful, clean, and convenient. Truly an incredible staff
Stayed 4 nights in Sep 2023
Response from Georgios Kalfopoulos on Sep 10, 2023
Dear Azadeh,Thank you for sharing your delightful experience at our hotel! We are thrilled to hear that you had an amazing stay and enjoyed the incredible service provided by our staff.We take great pride in offering breathtaking views and delicious food to our guests. It brings us joy to know that you found the views to be spectacular and the cleanliness as well as the convenience to be magnifique!We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future. Should you need any assistance or have any other inquiries, please don't hesitate to reach out to us.Thank you again for choosing our hotel.Best regards,

10/10 Excellent

Rebecca Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, selection of pools, amazing view of the caldera, good breakfast, room equipped with everything you needed. On a quiet part of the coastal path between Fira and Oía so a steep walk to the nearest town of Imerovigli for restaurants. We found it hard to get buses from the hotel as they only go in one direction to Oía and often they were already full when they got to the bus stop near the hotel. For all other destinations we had to get a taxi to the Fira bus station first so something to be aware of is that you might have to spend lots of money on taxis if you stay here.
Stayed 6 nights in Aug 2023
Response from Georgios Kalfopoulos on Sep 1, 2023
Dear Rebecca Anna,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We greatly appreciate your kind words regarding our wonderful staff, selection of pools, and amazing view of the caldera. It's always a pleasure to know that our guests have enjoyed their stay.Regarding your comment about the location, we would like to clarify that our hotel is situated on the Caldera cliff, offering a breathtaking view of the Santorini sunset. We are just a few minutes away from both Oia and Fira, as well as other key locations. We apologize if this was not communicated effectively during your stay.As for transportation, we understand that relying solely on public buses can be challenging. However, we would like to suggest an alternative option to reduce the cost of hiring taxis. Renting a car or a buggy can provide you with more freedom and flexibility to explore the island at your own pace. This way, you can easily reach different destinations without having to rely solely on public transportation.Once again, thank you for your review and for choosing to stay with us. We hope to welcome you back in the future to create another memorable experience for you.Best regards,[Your Name]

10/10 Excellent

Eugenia Sada

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!! Loved the place, the food, the service, the view, the rooms. Everything was just perfect!!
Stayed 2 nights in Aug 2023
Response from Georgios Kalfopoulos on Aug 31, 2023
Dear Eugenia Sada,Thank you so much for your incredible review! We are thrilled to hear that you had the best experience at our hotel. It's wonderful to know that you loved everything from the place to the food, service, view, and rooms. We strive to provide a perfect experience for each of our guests, and it's truly rewarding to receive such positive feedback.We greatly appreciate your kind words and thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future and continue providing you with exceptional service.Warm regards,

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 7 nights in Aug 2023
Response from Georgios Kalfopoulos on Aug 22, 2023
Dear Laurence,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.

10/10 Excellent

Thomas James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great location. The staff were incredible and the views are breathtaking.
Stayed 5 nights in Aug 2023
Response from Georgios Kalfopoulos on Aug 22, 2023
Dear Thomas James,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.

10/10 Excellent

Maya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning! Perfect in every way.
Stayed 5 nights in Aug 2023
Response from Georgios Kalfopoulos on Aug 22, 2023
Dear Maya,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.

10/10 Excellent

hichem

Stayed 6 nights in Aug 2023
Response from Georgios Kalfopoulos on Sep 3, 2023
Dear hichem,Thank you so much for sharing your wonderful five-star review of Rocabella Santorini on Google! We greatly appreciate your kind words and the time you took to share your experience.We're thrilled to hear that your stay with us was nothing short of amazing. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so during your visit.From our stunning location overlooking the breathtaking caldera to our luxurious accommodations, we strive to offer an unforgettable stay. We're happy to learn that you found our facilities to be top-notch and that you enjoyed the beautiful views of Santorini.Our dedicated team takes pride in delivering personalized service and ensuring that every guest feels welcomed and well taken care of. It's delightful to read that the staff treated you with warmth and made your stay even more enjoyable. We'll be sure to pass along your compliments to them.Thank you once again for choosing Rocabella Santorini, and for taking the time to write this glowing review. We can't wait to welcome you back in the future for another wonderful experience in Santorini!Warm regards,

10/10 Excellent

Glenda, hialeah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and amazing. Big thanks to Christianna at the front desk and susana the house Kipping . Beautiful hotel, super clean
Stayed 4 nights in Aug 2023
Response from Georgios Kalfopoulos on Aug 13, 2023
Dear Glenda,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility in your private pool area. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a gorgeous stay here. I loved the breakfast every morning in the restaurant which had the most amazing views. The hotel itself was generally very quiet and so peaceful. I picked this location as I knew the views were just stunning so there wasn’t much around but that was fine for me. The nearest supermarket was about 15 minute walk but I love walking so not a problem! The room was spotless and cleaned everyday and all the staff were so friendly and helpful. This was my second time in Santorini and if I returned again I would deffo be back to this hotel! Thankyou ❤️
Stayed 5 nights in Jul 2023
Response from Georgios Kalfopoulos on Aug 13, 2023
Dear Thomas,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility in your private pool area. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing views, lovely room, excellent breakfast, wonderful staff
Stayed 5 nights in Jul 2023
Response from Georgios Kalfopoulos on Aug 13, 2023
Dear Stephen,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility in your private pool area. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Vivek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in Santorini. A little far from Oia to walk there, but easy to get taxi to and from the hotel. Loved the facilities, pool and massages!
Stayed 3 nights in Aug 2023

10/10 Excellent

KIRSTEN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from all of the staff from the moment we arrived. The Rocabella is the most stunning hotel with views to die for. We were so pleased with our room and service provided during our stay. We can’t wait to come back!
Stayed 3 nights in Jul 2023

10/10 Excellent

Bree Alexis

Stayed 10 nights in Jul 2023
Response from Georgios Kalfopoulos on Aug 22, 2023
Dear Bree Alexis,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.

6/10 Okay

Kathleen

Traveled with group
Liked: Cleanliness, staff & service
Stayed in July for a wedding. PROS - Location was great, views were beautiful, property was clean. Staff was mostly pleasant and very helpful. Christiana at the front desk welcomed us with a glass of wine at our check-in. Reception could be contacted by WhatsApp and they were very responsive. And the air conditioning worked well - no small thing in a very hot week! The wedding itself was lovely, the food at the reception was great and the setup was very nice. CONS - For the cost of the stay there were some frustrating fails — key cards repeatedly demagnetizing, in-room safe not working, no outlet in the bathroom compatible with the hairdryer. The breakfast was not a buffet as I’d seen in some other reviews — to be honest, that would probably be easier/more efficient on the guests as the service was slow and somewhat scattered. (Coffee was good!) The rooms were supplied with free bottled water but this was limited to two half-liters per room per day…really should have been more—it was hot out!! Otherwise bottled water was really expensive (like 5-6 €, I think). With regard to weddings, receptions/dinners take place on one of the pool decks. This means that for the afternoon leading up to the wedding and the evening/night of the wedding that pool is off-limits to hotel guests. If you are staying for several days when there are weddings each day, it means you won’t have access to all the property’s facilities. (Just something to be aware of.)
Stayed 1 night in Jul 2023
Response from Georgios Kalfopoulos on Aug 22, 2023
Dear Kathleen,Thank you for taking the time to share your feedback regarding your stay at our property. We are delighted to hear that you enjoyed many aspects of your visit, including our great location, beautiful views, and clean property. We also appreciate your kind words about our helpful staff, particularly Christiana at the front desk, who provided you with a warm welcome.We apologize for the inconveniences you encountered during your stay, including the demagnetizing key cards, the malfunctioning in-room safe, and the lack of a compatible outlet in the bathroom for the hairdryer. We understand how frustrating these issues can be, and we will address them promptly to ensure they do not recur in the future.Regarding breakfast, we appreciate your feedback about the service being slow and scattered. We understand that a buffet option would provide more convenience and efficiency for our guests, and we will certainly take your suggestion into consideration for future improvements.We also appreciate your feedback regarding the limited amount of complimentary bottled water provided in the rooms. We understand that it was particularly important in the hot weather, and we will review our policies to ensure we meet the needs of our guests more effectively.Lastly, we apologize for the inconvenience caused by the pool deck being off-limits during wedding events. We understand that this may impact our guests' access to certain facilities, especially if there are multiple weddings taking place during their stay. We will take your feedback into account and explore ways to better manage this situation while still ensuring a memorable wedding experience for our newlyweds.Once again, thank you for your valuable feedback. We appreciate your review, as it helps us identify areas where we can make improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , great service , Amazing staff, I really recommend
Stayed 5 nights in Jun 2023
Response from Georgios Kalfopoulos on Jul 24, 2023
Dear Sam,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.We are thrilled to learn that you had a nice stay with us. At Rocabella Santorini we constantly strive to create an ambiance that immerses our guests in the island's natural beauty, complemented by top-notch service and amenities. It is heartwarming to hear that we succeeded in making your stay enjoyable and memorable.Our team takes immense pride in ensuring that our guests feel comfortable and relaxed throughout their visit. We have meticulously designed our rooms with both style and functionality in mind, while preserving the unique charm of Santorini's architecture. Your recognition of our picturesque views and thoughtfully appointed rooms brings us great joy.Moreover, your mention of our staff's friendliness and professionalism warms our hearts. Our team strives to go above and beyond in extending hospitality and personalized services. Your recognition of their efforts reinforces the values we hold.In terms of exploring the island, Santorini offers a plethora of unique experiences, and we are grateful to have been a part of your journey. We are delighted that our front desk staff was able to provide you with insightful recommendations and assistance, enabling you to make the most of your time on the island.Once again, we sincerely appreciate your positive review and recommendation. Your feedback serves as motivation for our continuous improvement, as we aspire to exceed our guests' expectations. It was an honor to have you as our guest and we hope to welcome you back in the near future for another exceptional stay.Warm regards,

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in excellent condition and it is excellent to be able to relax, the people who work in the hotel are excellent and provide a unique experience, Vaggelis is part of the staff that makes the hotel feel unique and makes you feel at home
Stayed 7 nights in Jun 2023
Response from Georgios Kalfopoulos on Jul 24, 2023
Dear jorge, Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.We are thrilled to learn that you had a nice stay with us. At Rocabella Santorini we constantly strive to create an ambiance that immerses our guests in the island's natural beauty, complemented by top-notch service and amenities. It is heartwarming to hear that we succeeded in making your stay enjoyable and memorable.Our team takes immense pride in ensuring that our guests feel comfortable and relaxed throughout their visit. We have meticulously designed our rooms with both style and functionality in mind, while preserving the unique charm of Santorini's architecture. Your recognition of our picturesque views and thoughtfully appointed rooms brings us great joy.Moreover, your mention of our staff's friendliness and professionalism warms our hearts. Our team strives to go above and beyond in extending hospitality and personalized services. Your recognition of their efforts reinforces the values we hold.In terms of exploring the island, Santorini offers a plethora of unique experiences, and we are grateful to have been a part of your journey. We are delighted that our front desk staff was able to provide you with insightful recommendations and assistance, enabling you to make the most of your time on the island.Once again, we sincerely appreciate your positive review and recommendation. Your feedback serves as motivation for our continuous improvement, as we aspire to exceed our guests' expectations. It was an honor to have you as our guest and we hope to welcome you back in the near future for another exceptional stay.Warm regards,

2/10 Terrible

Lewis

Disliked: Staff & service
Lewis stay at rocabella santorini
Did not give us sea view room as booked Said we did not book You advertised deluxe room with sea view They said a deluxe room does not have direct sea view Was not happy and they would not accommodate us. In fact did nothing at all to make our stay comfortable. Also had to pay 3euro per night government tax thought that was included in our booking? Thanks Lewis
Stayed 3 nights in Jun 2023

6/10 Okay

Eric, Cedar Park

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed 2 nights at this property in June 2023. Beautiful property, great rooms, amazing views. The only negatives were that the hotel has a lot of weddings. One of our 2 days we stayed here they closed off the main pool, and lounge area to prepare for and have wedding. The hai was a bummer as the main pool area if amazing! The other negative was the restaurant was being remodeled so there was no dining option on property. If you are looking at this property and want access everything ask if there is a wedding during your stay
Response from Georgios Kalfopoulos on Jul 24, 2023
Dear Eric,I hope this email finds you well. I recently came across your review regarding your less-than-satisfying experience at our establishment, and I wanted to personally address your concerns.Firstly, I want to express my deepest apologies for any inconvenience or disappointment you may have experienced during your visit. Please know that we take our customers' feedback very seriously, as it allows us to rectify any shortcomings and improve our offerings continuously.We understand the importance of providing exceptional service and creating memorable experiences for all our guests. It is disheartening to learn that we fell short of your expectations on this occasion. Rest assured, we have investigated the matter thoroughly to ensure such incidents are not repeated.Although, please note that we inform well before your booking on all booking systems that weddings take place in our hotel. Although, not a lot of them take place in our pool are and only in the designated pool that is not accessible by our guests and not a part of our hotel. Our hotel consists of 3 pools in total. We value the feedback of our customers and appreciate the opportunity to make things right. It is our sincere desire to restore your faith in our establishment and provide you with a more positive experience. In light of this, we would like to extend an invitation for you to reach out to me directly. It would be a pleasure to discuss your concerns further and explore possible resolutions.Again, I apologize for any inconvenience caused and assure you that we are committed to addressing your concerns and improving our services to meet and exceed your expectations. We value your feedback as it allows us to consistently deliver exceptional experiences to all our visitors.We look forward to hearing from you soon and sincerely hope for the opportunity to restore your trust in our establishment.Warm regards,

10/10 Excellent

Onika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff were very friendly and welcoming. That treated me like royalty. I couldn't believe that they remembered my birthday and sent me gifts, this qill forever be etched in my memory. Because of my experience, I have been recomending Santorini as a must visit Island and of course Rocabella for accommodation to my friends and relatives.
Stayed 4 nights in Jun 2023
Response from Georgios Kalfopoulos on Jun 23, 2023
Dear Onika,It gives us great pleasure to read your review of our hotel! Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Aieman, Bremen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its great staff friendly and nice .. it worths each dollar
Stayed 3 nights in Jun 2023
Response from Georgios Kalfopoulos on Jun 23, 2023
Dear Aieman,It gives us great pleasure to read your review of our hotel! Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Ravneet kaur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , quiet
Stayed 2 nights in Jun 2023
Response from Georgios Kalfopoulos on Jun 23, 2023
Dear Ravneet kaur,It gives us great pleasure to read your review of our hotel! Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Franchesca

Stayed 3 nights in Jun 2023
Response from Georgios Kalfopoulos on Jul 24, 2023
Dear Franchesca,Thank you for taking the time to share your delightful experience. Your kind words and positive feedback truly highlight our commitment to providing exceptional hospitality to our guests. We deeply appreciate your patronage and for choosing our hotel as your accommodation in the picturesque island of Santorini.We are thrilled to learn that you had a nice stay with us. At Rocabella Santorini we constantly strive to create an ambiance that immerses our guests in the island's natural beauty, complemented by top-notch service and amenities. It is heartwarming to hear that we succeeded in making your stay enjoyable and memorable.Our team takes immense pride in ensuring that our guests feel comfortable and relaxed throughout their visit. We have meticulously designed our rooms with both style and functionality in mind, while preserving the unique charm of Santorini's architecture. Your recognition of our picturesque views and thoughtfully appointed rooms brings us great joy.We understand that a good breakfast sets a positive tone for the day, and we pay special attention to providing a breakfast experience that takes into account various dietary preferences and cultural influences. Your appreciation of our delicious breakfast offerings encourages us to continue refining our culinary offerings, ensuring guests like you are thoroughly satisfied.Moreover, your mention of our staff's friendliness and professionalism warms our hearts. Our team strives to go above and beyond in extending hospitality and personalized services. Your recognition of their efforts reinforces the values we hold.In terms of exploring the island, Santorini offers a plethora of unique experiences, and we are grateful to have been a part of your journey. We are delighted that our front desk staff was able to provide you with insightful recommendations and assistance, enabling you to make the most of your time on the island.Once again, we sincerely appreciate your positive review and recommendation. Your feedback serves as motivation for our continuous improvement, as we aspire to exceed our guests' expectations. It was an honor to have you as our guest and we hope to welcome you back in the near future for another exceptional stay.Warm regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend
The best hotel I’ve ever stayed in - everything from the service, rooms, views, food - it is all perfect. Everyone who works there is SO amazing, helpful and welcoming. Absolutely loved it!
Stayed 3 nights in May 2023
Response from Georgios Kalfopoulos on Jun 2, 2023
Dear Sarah,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

8/10 Good

Dorothee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rocabella Santorini has a wow location and that is what we loved. The view is insane on the caldera and very well located between Oia and Fira. It has parking too! We had a lovely check-in and were surprised with an upgrade to a massive 2 bedroom suite with a cave bathroom. As much as it was appreciated 3 big downsides to the suite: 1. It had a humidity issue so there were two dehumidifier 2. We barely had hot water in the showers days 2 and 3 3. For the price of such properties very few rooms, including ours had private balcony or terrace and we had a little pool but it was not private either so never used it. The other public pools were beautiful!! Breakfast was nice but the bread both mornings was stale in the bread basket, a shame again for that level of hotel. Lastly in 3 nights there were two weddings that took over a big part of the public areas, you therefore feel a bit like you are intruding if you want to walk around the hotel. Overall very nice but we preferred the Rocabella Mykonos hotel for the overall experience, rooms and food.
Stayed 3 nights in May 2023
Response from Georgios Kalfopoulos on Jun 2, 2023
Dear Ms Dorothee,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. Most of the hotels in Santorini are cave styled so you can understand that some humidity may be present thus we use dehumidifiers to ensure that minor or no inconvenience is caused to our dear guests. Regarding the hot water issue and the bread quality, please let us look into it and get back to you as we treasure your comments as gold. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Our hotel do hosts happily ever after weddings and this is clearly noted in our official website and any communications made with our dear guests. In any case we apologise if any inconvenience was caused due to them. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Lastly we are really happy that you enjoyed your stay in our sister hotel in Mykonos! We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

8/10 Good

Kyung Yub

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2023
Response from Georgios Kalfopoulos on May 29, 2023
Dear Mr Yub,It gives us great pleasure to read your review. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Martina

Stayed 2 nights in Mar 2023
Response from Georgios Kalfopoulos on Apr 29, 2023
Dear Martina, It gives us great pleasure to read your review of our hotel Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises.

8/10 Good

Terrence

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really nice and the service was great but the shower was oddly shaped and I couldn’t stand up straight plus there was no shower head coming from the wall we had to use a handheld shower head
Stayed 2 nights in Mar 2023

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very stunning sunset views at some of their rooms, complementary breakfast brought to your room and you can choose anything on their breakfast menu, overall amazing place to stay and close to Fira, Oia and the airport, well recommended to rent a car because of the long distances and lack of taxi and transportation, amazing service, my only issue was no hot water for a couple of hours on the first day but it got corrected right away, we still give this hotel a 5 star review, wonderful time we had
Stayed 3 nights in Mar 2023
Response from Georgios Kalfopoulos on Mar 31, 2023
Dear Roberto,It gives us great pleasure to read your review. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

6/10 Okay

Edna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Far from restaurants, since they’re renovating their own restaurant..
Stayed 2 nights in Mar 2023
Response from Georgios Kalfopoulos on Mar 31, 2023
Dear Edna,It gives us great pleasure to read your review. It was indeed an honor to welcome you and host you on our premises. We are really sorry that you found our hotels location not appropriate for your stay. Although, let me inform you that Rocabella is located right in the middle of the island offering access to town or Oia at a short walking or drive time. Nearby restaurants are also available during summer season. During the period you visited our hotel most of the restaurants on the island are closed. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotel are spectacular of the Aegean Sea. During our stay it was windy and so we heard a lot of rumbling with the Wind on the property, rooms are not soundproof. We were there during off-season the plunge pools are not heated. Our room accommodations were stunning, we enjoyed the master bath with the cave shower. Breakfast each morning was delicious and quickly prepared. The closest restaurant was a 30 minute walk for dinner, taxis were readily available when requested. You may want to reach out to the taxi company yourself we were quoted a price of $80 for transport to the airport, when we called ourselves we were charged $35. The downside is only one water bottle was provided per day everything else was extra. The kitchen was not open because of off-season so we were not able to get any additional meals outside of the delicious breakfast daily.
Stayed 1 night in Mar 2023
Response from Georgios Kalfopoulos on Mar 15, 2023
Dear Lauren,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. Winter in Santorini can be harsh thus due to extreme weather conditions and the origin of our hotel minor disturbances may arise. We are really sorry about that. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Yesenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, comfortable and spacious room. Breakfast was good and made to order. The views of the island are amazing from this location. The staff was very friendly and accomodating. The only downside is that since I visited in the winter, the amenities such as the spa, rooftop bar, and spa were closed for renovations. Therefore, I didn't get to experience those.
Stayed 4 nights in Mar 2023
Response from Georgios Kalfopoulos on Mar 15, 2023
Dear Yesenia,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon in order to enjoy all of our renovated facilities !Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Troy

Stayed 4 nights in Feb 2023
Response from Georgios Kalfopoulos on Mar 31, 2023
Dear Troy,It gives us great pleasure to read your review. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Janice

Stayed 2 nights in Feb 2023
Response from Georgios Kalfopoulos on Mar 15, 2023
Dear Janice,It gives us great pleasure to read your review of our hotel. Thank you dearly for your kind comments and the time taken to share them with travelers from all over the world. It was indeed an honor to welcome you and host you on our premises. Rocabella is located at one of the best spots of Caldera and we are all so grateful to witness and share the bliss of Santorini sunset every year with all our guests. This gift of nature makes us all feel humble and thankful and yet more determined to offer an excellent level of services adequate to this magnificent setting. We are all so excited that you cherished moments of peace and tranquility. A warm welcome with a heartfelt smile upon arrival is the basis of our Greek hospitality and we are so appreciative of your acknowledgment.Being attentive, helpful, and reliable is the quintessence of our high standard services. Trying to respond to all your requests as soon as possible and meet your expectations to the fullest is our main concern. Thank you so much for acknowledging that. Regarding your generous comments about our staff, we all stand humble and appreciative. I shall pass them all to our personnel and I am sure they will be thrilled. That was the least we could all do to turn your holidays into an amazing and heavenly experience. Rest assured that from now on Rocabella is your new home in Santorini and we shall expect you to visit us again anytime soon. Having said that, allow us to offer you as a token of our gratitude and appreciation a 20% loyalty discount towards your accommodation expenses if you wish to book your holidays with us next year.We are all looking forward to welcoming you again soon. Remaining at your absolute disposal

10/10 Excellent

Akie, Santa Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from the property. All the staff are nice and friendly. I will definitely like to come back.
Response from Georgios Kalfopoulos on Jan 15, 2023
Dear Akie,Thank you for your preference to Rocabella Santorini Hotel and Spa. We are very excited with your fantastic and kind words and delighted we ticked all your boxes. It was a great thrill to know you had such a memorable holiday experience during your stay and we cannot wait to welcome you back in the near future.Warmest regards

10/10 Excellent

saman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the staff, extremely kind and helpful. Cant say enough about them. The hotel is located in the perfect location almost centre of Santorini, 10 minutes to Thera. Proposal is super clean, best sunset view, close to everything you can imagine.
Response from Georgios Kalfopoulos on Jan 15, 2023
Dear Saman,Thank you for your preference to Rocabella Santorini Hotel and Spa. We are very excited with your fantastic and kind words and delighted we ticked all your boxes. It was a great thrill to know you had such a memorable holiday experience during your stay and we cannot wait to welcome you back in the near future.Warmest regards

10/10 Excellent

KHEEHONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great view of the Aegean sea and the cliff from the room. Staff are very friendly and service oriented. We had a memorable breakfast ebery morning with a morning view from the room.
Response from Georgios Kalfopoulos on Jan 5, 2023
Dear KHEEHONG,Thank you for selecting our beautiful retreat for your holiday getaway. We are delighted with your positive and kind words and mostly thrilled you enjoyed and appreciated every bit of our amazing location, breathtaking views, helpful staff and overall fantastic holiday experience. We look forward to your return with much anticipation.Warmest regards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Response from Georgios Kalfopoulos on Dec 19, 2022
Dear Carlos,Thank you for your preference to Rocabella Santorini Hotel and Spa. We are very excited with your fantastic and kind words and delighted we ticked all your boxes. It was a great thrill to know you had such a memorable holiday experience during your stay and we cannot wait to welcome you back in the near future.Warmest regards

10/10 Excellent

Bor-Jiun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality, Friendly staff made it unique. Great hotel to stay with full recommendation!
Stayed 3 nights in Dec 2022
Response from Georgios Kalfopoulos on Dec 19, 2022
Dear Bor-Jiun,Thank you for selecting our beautiful retreat for your holiday getaway. We are delighted with your positive and kind words and mostly thrilled you enjoyed and appreciated every bit of our amazing location, breathtaking views, helpful staff and overall fantastic holiday experience. We look forward to your return with much anticipation.Warmest regards

10/10 Excellent

Rivera Reyes,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place, excellent view and location, awesome staff, I have no complain
Stayed 2 nights in Nov 2022
Response from Georgios Kalfopoulos on Nov 16, 2023
Dear Rivera Reyes,Thank you for your amazing 5 stars review!We are really pleased to see that we met your expectations and your stay with us was as you imagined. Rest assured that we will pass your comments through our staff. They will be thrilled to know !We are eager welcoming you back again in the near future. Wishing you a fabulous day ahead !

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous. Our welcoming consultant was awesome and very knowledgeable. The property was also close to airport and town center.
Stayed 2 nights in Nov 2022
Response from Georgios Kalfopoulos on Dec 19, 2022
Dear Sharon, Thank you for your preference to Rocabella Santorini Hotel and Spa. We are very excited with your fantastic and kind words and delighted we ticked all your boxes. It was a great thrill to know you had such a memorable holiday experience during your stay and we cannot wait to welcome you back in the near future.Warmest regards