Honeymoon Suite, Outdoor Jetted Tub | Terrace/patio

Reviews of Splendour Resort

5 out of 5
Splendour Resort
Firostefani, Santorini, Santorini Island

Reviews

8.4

Very Good

Rating 10 - Excellent. 20 out of 46 reviews" "
Rating 8 - Good. 18 out of 46 reviews" "
Rating 6 - Okay. 5 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Hayley

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They claim this is a 5 star hotel, but I've stayed at nicer budget chain motels. They provided communal cheap soaps, no other toiletries. The drains are horrible and the putrid smell of poop is eye watering in the bathrooms. Keeping the bathroom door shut tight and your windows open is the only way you cam keep the room fresh enough to sleep. The breakfast is fairly ok, if you get there right as it opened. If you dont get there in the first 30 minutes, good luck. I spoke wirh other guests, all had the same complaint of the stink of the drains. Reception probably got tired of me begging for bleach for the drains. Others told me that their excuse is that they are winding down for the season. If you're open and accepting payments, and claim to be 5 stars (out of 15?) Then you need to step it up and provide what the guests are paying for. Will not return to that property.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Near by scenic view. Close to restaurants
Stayed 2 nights in Apr 2023

10/10 Excellent

Abigail

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

6/10 Okay

pavan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Location is odd , and the property needs a full renovation. Staff mostly indifferent Definitely nowhere close to 4 star even Breakfast pretty awful
Stayed 3 nights in Aug 2022

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spend the $ on the pool suites, it’s worth it.
Stayed 3 nights in Aug 2022

10/10 Excellent

Ilana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were less friendly at first but warmed up throughout the visit and were very helpful in booking activities for us. The rooms were fantastic, big and bright. Pool got very very busy by 10:15 am there is nowhere to sit
Stayed 1 night in Jun 2022

10/10 Excellent

Tehran, Lubbock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. They took great care of us on our stay. They were so polite and the facility was great. I will definitely stay here again the next time I go to Santorini.
Stayed 2 nights in Jun 2022

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was in a good area. It does not face the Caldera though. It was walking distance to Firostefani and there were places to eat all around it. The pool was always busy so if you want a spot by it get there early!
Stayed 3 nights in Sep 2021

6/10 Okay

Fran

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

angela

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Spacious clean room, staff was friendly and upgraded us to a room with a pool.
Stayed 2 nights in Sep 2021

10/10 Excellent

Sandra, Huntington Beach

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Infinity pools
Stayed 4 nights in Sep 2021

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel loved it
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Rooms are very spacious,and we were upgraded to the superior room as we were celebrating my husband's birthday, which is absolutely incredible. Yanis in reception is lovely and extremely helpful. Also the breakfast is absolutely fantastic, with so much variety, even for vegetarians like us. Would definetely recommend this place.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would definitely recommend
From the moment we arrived till we departed, it was an awesome experience. The staff was soo friendly and welcoming. Its a shame I can’t remember their names as there was two members who really stood out. Customer service has absolutely no fault. We stayed in the standard sea view room. The room was very spacious. You must be prepared to climb stairs depending on the room you are staying at. The location is really good. Literally about 10 minutes walk from Fira and about 15-20 minutes from Oia via transport. Beautiful restaurants nearby. The breakfast is decent. I’m guess they didn’t do room service due to covid. One thing I would like is to have mushrooms on more days lol We stayed for 5 days Very clean
Stayed 5 nights in Aug 2020

10/10 Excellent

Ace, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, neatly decorated, comfortable, and clean suite. Alexandra at the office was very helpful and friendly. Dorrissa in the dining hall was extremely hospitable, friendly, and made us all feel comfortable. Chef Mehmud made remarkable and delicious entrees. Very enjoyable stay.
Stayed 3 nights in Dec 2019
Response from alexandra on Jan 14, 2020
thank you very much for your kind words. we feel really happy that fulfilled your expectations. we look forward to welcoming you again on the future. kind regards, on behalf of the management

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We friendly Front Office and House Keeping
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is conveniently located within 15 min walk from Fira historical center. The property is resort-style and very clean. Staff is friendly. We think breakfast selection and organization could use some improvement, especially since this resort is positioning itself as a 4-star hotel. Personnel was understaffed during breakfast rush hour and didn't get the time to clean the tables. Breakfast selections constantly ran out of essential items (eggs, veggies). We also couldn't find any yogurts.
Stayed 2 nights in Nov 2019

2/10 Terrible

Sam, Seattle, WA

Traveled with partner
Disliked: Staff & service
Unable to properly review this property. Upon arriving to check in, we were told that they didn't have a room for us, so they needed to move us to a different property. This was frustrating, especially after traveling long distances. However, they provided a free taxi to the new property and the other property was amazing.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ,clean ,good view, great spot and helpful staff
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually were sent to another hotel the day we arrived im Santorini. But the staff at Splendour did a nice job by helping us stay at a great place right in the center if Thira. However, we did go to Splendour resort to check out the place and meet the staff. The rooms were beautiful, good size, and so clean. We will return next time we visit Santorini!
Stayed 2 nights in Sep 2019

6/10 Okay

Natasha

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location wonderful privatew pool and luxurious room!
Stayed 7 nights in Aug 2019

8/10 Good

Luke, Bedford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean and tidy and well situated to amazing nearby restaurants as well as only being a short walk to the town of Fira. My only criticisms would be that the check in process needs major improvement with better communication from reception, particularly the guy who often came across as quite rude and more sun loungers by the pool - there was nowhere near enough for the number of guests.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Chasmere

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Service was nice, and we had very nice stay in the hotel.
Stayed 8 nights in Jul 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Must stay hotel
loved this hotel stay in Santorini, centrally located, sunrise side of the island. short walk to see the popular Caldera with amazing views. the hotel was clean and pool was amazing, bar was amazing and staff was very helpful. a must stay.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread was terrific. Staff were all warm and friendly.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location walking distance from Thira. They helped us get a ATV straight from hotel which was very convenient. Clean spacious room with a waterfall shower.
Stayed 3 nights in Jun 2019
Response from Dimitris Mitsios | General Manager on Jun 27, 2019
Dear Guest, Thank you very much for taking the time to rate your stay with us! It is great to see that you have truly enjoyed your time here at the Splendour Resort! We always appreciate our guests' feedback as it helps us become better by the day and a top score is always a great reward for our hard work! Kindest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Dimitris Mitsios - General Manager on Jun 20, 2019
Dear Guest, Many thanks for your taking the time to rate your stay with us, here at the Splendour Resort Santorini! We truly appreciate your high score and such reviews give us the strength to carry on and keep up the hard work! A big "thank you" from the entire team of Splendour Resort Santorini! Kindest regards,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great people and property. I would love to come back
Stayed 2 nights in May 2019
Response from Dimitris Mitsios - General Manager on Jun 13, 2019
Thank you for your feedback! We appreciate the time you invested to share your kind words with everyone! Looking forward to welcoming you here with us again!

8/10 Good

Petra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr hübsches Hotel mit tollem Blick aufs Meer. Zimmer großzügig und schön.
Stayed 3 nights in Sep 2023

8/10 Good

gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’emplacement
Stayed 3 nights in Aug 2022

2/10 Terrible

Kenza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Michiel, Ghent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very friendly and helpfull. Location was very peacefull and only a 5 minute walk From the beautiful town Fira
Stayed 6 nights in Jul 2020
Response from Alexandra Kragia on Aug 2, 2020
Thank you for your kind words. We are trying hard to keep you happy and offer you a memorable stay. We look forward to welcoming you again in the future. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La.struttura è bella e ben tenuta. Non é con vista sulla caldera ma dal lato mare aperto..Le stanze sono molto belle e pulite. Rispetto ad altre strutture del luogo con meno atmosfera e charme. Colazione media. Ristorante OTTIMO cosi come l'eccezionale cortesia del personale di servizio in piscina e al ristorante: sempre sorridenti e disponibili.
Stayed 6 nights in Aug 2019

6/10 Okay

Jasmin

Disliked: Staff & service, property conditions & facilities, room comfort
3.5 Stjernet hotel - Maks
Hotellet svare til et 3,5 stjernet hotel... Placeringen er fin, men der var mangel på badesenge, og morgenmaden var den samme hver dag. Receptionisterne er slet ikke service orienteret som de burde være... Og billeder som vist på hotels.com minder ikke om det i kommer til at få i jeres ophold.
Stayed 4 nights in Jul 2019

8/10 Good

Suh Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
피라중심지까지 걸어서 약 20분정도걸리는데 그점만빼면 가격대비 괜찮은곳이었어요...!!! 스텝들도대부분친절했구 무엇보다 객실도 넓고 뷰도 좋아서 쾌적하게 잘 쉬다온 것 같네요..!!! It took 20min to go to the Fira centre, especially in night time it was a little bit hard, but except for that, it was nice hotel. The view was good, and the room was quite big. And the staffs from the bar was all kind. It was a good stay!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Θα το ξαναεπισκεφτώ σίγουρα
εκπληκτικό ξενοδοχείο, εξυπηρετικό προσωπικό, πάρα πολύ καθαρό
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

6/10 Okay

Moreno

Disliked: Cleanliness
Buona e accettabile
Bella struttura, ma non esattamente affacciata sul lato dell'isola che tutti vorrebbero vedere. Il resort affaccia sulla costa Est, quindi non vedi il tramonto di Santorini da li. Struttura nuova e confortevole, anche se alcune stanza sono delle vere e proprie cave dove non c'è proprio un bel ricircolo dell'aria e senza aria condizionata si muore. dentro! Bella la zona comune della piscina e del bar a bordo vasca. Colazione buona ma niente di spettacolare. Nella media greca direi.
Stayed 3 nights in Jul 2019

8/10 Good

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Defourneau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Dimitris Mitsios | General Manager on Jul 3, 2019
Dear Madamme Defourneau, Thank you very much for taking the time to rate your stay with us! We always appreciate every review and the top scores are always a great reward for our hard work. We also hope that you enjoyed your time in Crete and we trust that you received your parcel in time! Kindest regards,

8/10 Good

Lingli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Dimitris Mitsios | General Manager on Jun 25, 2019
Dear Guest, Thank you very much for taking the time to rate your stay with us! We appreciate all feedback as it helps us become better by the day! Kindest regards,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jun 2019
Response from Dimitris Mitsios | General Manager on Jun 19, 2019
Dear Guest, Thank you very much for taking the time to rate your stay with us! We appreciate all feedback as it helps us become better by the day! Kindest regards,