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Reviews of Palacio Ramalhete

4 out of 5
Palacio Ramalhete
Rua Das Janelas Verdes 92, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 139 reviews" "
Rating 8 - Good. 29 out of 139 reviews" "
Rating 6 - Okay. 9 out of 139 reviews" "
Rating 4 - Poor. 2 out of 139 reviews" "
Rating 2 - Terrible. 1 out of 139 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. So much character. Clean. Friendly staff. Great breakfast. Worked perfect for me. Enjoyed it. Would stay again.
Stayed 3 nights in Nov 2023
Response from Syauqi on Nov 25, 2023
Dear Mr. MyersGreetingsGlad to know that you were happy during your stay with us, as we are looking forward to welcoming again in the futureThank youBest RegardsSyauqi

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from The Management on Nov 15, 2023
Thank you very much for your great review. Looking forward to welcome you again.

10/10 Excellent

Kyriacos

Liked: Staff & service, property conditions & facilities, room comfort
Perfect Honeymoon spot
Great stay! We chose the Raphaël hotel for our honeymoon, it was really the perfect choice. The place is very romantic. The courtyards with plants and flowers are beautiful. The building has a lot of character. The staff is exceptional. Also the location is perfect! This is our favorite neighborhood in Lisbon. We will keep a great memory of our honeymoon. Thank you so much! Cali and Kyrie
Stayed 5 nights in Aug 2023

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really pleasant and friendly staff. Excellent breakfast. Would stay again, but would ask for a room that was not on the top floor as the ceiling height was not great for me.
Stayed 5 nights in May 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were the best ever, always right there to assist in any way. The property has a secluded feel except for street noise. Excellent breakfast and wine selection.
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great - beautiful property -
Stayed 3 nights in Apr 2023

10/10 Excellent

JON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

jean henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very nice managements and personal Good Manager Alexander
Stayed 1 night in Nov 2022

10/10 Excellent

Tamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio was a treat--really a gorgeous mix of historical and new--with fun touches in art and wallpaper! The staff was phenomenal--helpful and lovely as well. We felt very cared for. I enjoyed my first Porto Tonico by the pool at night--and the staff lit candles for us. I would recommend this to my friends!
Stayed 2 nights in Aug 2022

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic , great breakfast, nice pool, and a very pretty Hotel. Minor downside the TV's were not working due to a replacement process that was stalled
Stayed 7 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Staff fights - not as advertised
We wanted to love it, but it isn't the idyllic paradise it claims. The welcome was superb, a friendly lady gave us an excellent tour of the original property with some historical storytelling and a lot of smiles. The breakfast was small, but of a very high & tasty quality, served in a gorgeous room full of happy sun and character. Sadly - We were given a room unlike those in the pictures with a gross rotten sprung mattress as old as the house, it was nothing like the pictures - We were also woken up on our second day by 2 staff members fighting, screaming and smashing furniture, I had to throw on clothes, dash out and step in between them them to stop the onslaught. No refund or apology was offered by the hotel for ruining our romanitic weekend with violence, no apology from either staff member either. Stunning building and a few really lovely staff on the team - But poorly managed.
Stayed 3 nights in Nov 2021

10/10 Excellent

Maria, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great location
Stayed 2 nights in Oct 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Costinel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

RAJ

Stayed 3 nights in Jan 2020

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
We had a wonderful stay at Palacio Ramalhete over Christmas. The staff could not have been friendlier or more attentive. The breakfasts were delicious and the hotel laid on a delicious dinner for us on 24 December when many of the restaurants were closed.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Nuno Araujo on Nov 8, 2019
Good Afternoon, Thank you very much for staying with us. We hope to receive you a next time at Palacio Ramalhete. Kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hospitality of staff, gardens and patios, lovely breakfast.
Stayed 1 night in Oct 2019
Response from Nuno Araujo on Nov 8, 2019
Good Afternoon, Thank you for staying with us at Palacio Ramalhete. We wish to receive you again a next time you visit Lisbon. Kind Regards

6/10 Okay

RUSSELL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Cindy

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful old house within walking distance of the centre of Lisbon. Rooms are spread out over the house and up the back into two tiered courtyards. It is very quaint and peaceful. Small pool with six loungers in a great sun trap. The staff were so friendly and helpful especially Ivan. The breakfast was a little disappointing. There was a lovely spread of meats, cereals and breads and cakes and freshly squeezed OJ and bubbles. However the hot food was in a bambourie and there was not enough heat under it so while it was lovely the morning we ate early the other mornings the eggs, tomatoes etc were cold. We didn't complain as we were happy with the rest. It's a small hotel so maybe they could think about taking a hot order for breakfast?
Stayed 4 nights in Aug 2019
Response from Raju on Oct 1, 2019
Hello good afternoon, Thank you for the review. We are really grateful for the moment you took for us. We are very sorry for this situation and we will definately work on this ,to improve our facilities based on your suggestion. We would be very happy to welcome you again in near future. Wish you have a pleasant day. kind regards

10/10 Excellent

Pat, NYC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like living in a small palace townhouse. Super cute pool area. Tucked away in a cute hip part of town. Madonna recently rented the entire hotel for her family. Amazing staff.
Stayed 1 night in Jul 2019
Response from Raju on Oct 1, 2019
Dear Pat, Thank you for the review. We are really grateful for the moment you took for us and would be very happy to welcome you again in near future. kind regards Wish you have a pleasant day.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
August 2019
Such a beautiful boutique hotel situated in a peaceful area of Lisbon. The rooms are lovely and the beds super comfortable. The staff are extremely friendly and helpful, with great knowledge of the palace history. The service was sometimes quite slow but that would definitely not put us off coming back again. We highly recommend this hotel.
Stayed 4 nights in Aug 2019
Response from Raju on Oct 1, 2019
Dear Tim, Thank you for the review. We are really grateful for the moment you took for us and would be very happy to welcome you again in near future. kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Excellent boutique hotel. Beautiful decor, various terraces for relaxing in sun or with drinks. 3 very good local restaurants only a few minutes away.
Stayed 3 nights in Aug 2019
Response from Peter on Aug 7, 2019
Dear Peter, I hope you are doing well. Thank you for your review, as your feedback is very important to us. We are extremely glad you enjoyed your stay. We wish you a pleasant day and we hope to welcome you back here at Palacio Ramalhete. Kind regards, Mariana

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience. We were treated so well. The accommodations were amazing as was the service. We loved the daily breakfast and our time in the court yard swimming, reading, eating and relaxing!
Stayed 6 nights in Jun 2019
Response from Hotel Staff on Jul 11, 2019
Good evening, Thank you for your positive feedback. We are really glad you enjoyed your stay. We hope to welcome you back at Palacio Ramalhete. Kind Regards, Mariana

6/10 Okay

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite a 5-star establishment
Needs some improvements to really be classified as a 5 star establishment. The building is beautiful and the rooms are all individual - as far from a hotel chain as you could get but there are some small improvements needed. On each of our 3 mornings, the hot food has been cooked early and left on a hot plate far too long leaving it inedible. Our bathroom was big but the shower was small and leaked. It remained leaking despite advising staff of this during our visit. The small terraced gardens are delightful and totally private. Staff are friendly and attentive but maybe an additional member of staff at busy times could help.
Stayed 3 nights in Jun 2019
Response from Nuno Araujo on Jul 8, 2019
Good evening, Thank you for charring your opinion we will use it to improve our self's so we can reach the expectations. We would be very pleased to receive you again on a next visit to Lisbon. Kind Regards Nuno Araujo

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful boutique hotel in a lovely old mansion with a serene courtyard and pool. All in all a lovely place well worth a visit. Only thing missing was a coffee source in the room. Small complaint
Stayed 2 nights in Jul 2019
Response from Nuno Araujo on Jul 8, 2019
Good evening, Thank you very much for staying with us and it would be a pleasure to receive you again at Palacio Ramalhete. Kind Regards Nuno Araujo

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this stay!!!
How many times does one get to stay in an incredible old castle? It was beyond beautiful and special!
Stayed 2 nights in Jun 2019
Response from Nuno Araujo on Jul 8, 2019
Good evening, Thank you very much for staying with us and we would be very pleased to receive you again. Kind Regards Nuno Araujo

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Nuno Araujo on Jun 23, 2019
Good Afternoon, We are very happy that you enjoyed your stay at Palacio Ramalhete and hope to receive you again. Kind Regards

10/10 Excellent

anne

Liked: Cleanliness, staff & service
Gréât atmosphère for a very pleasant palacio
Like to be at home is a very pleasant feeling Décoration is superb .Comfort of thé room may be improved : At our arrival Tv did not work - safe did not work - could not open thé drawer of thé commode -door of thé bath room could not be closed no key no lock .people at thé desk very helpful ,very pleasant persons.
Stayed 3 nights in Jun 2019
Response from Nuno Araujo on Jun 23, 2019
Good Afternoon, We are very happy that you enjoyed your stay at Palacio Ramalhete and hope to receive you again. Kind Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Nuno Araujo on Jun 23, 2019
Good Afternoon, We are very happy that you enjoyed your stay at Palacio Ramalhete and hope to receive you again. Kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcome as soon as we arrived, great location, beautiful historical building, cannot fault the wonderful palace
Stayed 1 night in May 2019
Response from Nuno Araujo on Jun 23, 2019
Good Afternoon, We are very happy that you enjoyed your stay at Palacio Ramalhete and hope to receive you again. Kind Regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisbon April 2018
Great hotel in a lovely area. Lovely breakfast included.

10/10 Excellent

Shannon, Vancouver, B.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming, elegant inn - terrific location in Lisbon: right across from the National Museum of Ancient Art and easy walking distance to "Time Out Market (a favorite foodie destination). The spacious common rooms (and there are several) are beautifully appointed with comfortable furnishings, artful objects and lots of intriguing books. Fabulous breakfasts / lovely garden terraces (pool on the top level) / and the super-friendly, helpful staff gave us great restaurant recommendations (try "Jornalistas"!). Can't wait to come back...
Stayed 1 night in Nov 2017

10/10 Excellent

Marion, derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful historic hotel close to art gallery
Good service in beautiful old palacio on edge of the city centre. We enjoyed breakfast on an outside patio, and liked the lounges with old tiles and plasterwork, the good breakfast and the quiet location. Less liked steep staircases to our top floor room, and small window with limited view.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's unusual that one of the highlights of a trip is the staff of the hotel you stay in but the staff at Palacio Ramalhete were unforgettable.
Stayed 4 nights in Sep 2017

10/10 Excellent

Braiden, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
The hotel was above our expectations and we stayed in a pool suite. It was on a quiet street and that was close enough to walk to and from restaurants and attractions.
Stayed 1 night in Sep 2017

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
The hotel has a young staff, everyone of them is personable and helpful. The rooms are lovely, modern and clean. It's five stars. Has a small pool too Like I said, lovely.
Stayed 1 night in Sep 2017

10/10 Excellent

dominika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
BEAUTIFUL hotel! Everything was lovely about it. If you are expecting 5 star butler service, this hotel is not for you but, if you are more relaxed, you will love it. The place is really cozy and beautiful---it is very quiet. We loved it!
Stayed 1 night in Sep 2017

10/10 Excellent

Linda, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique hotel
This is a completely unique hotel that oozes charm whilst being steeped in history. The staff are so friendly and helpful and the moment you step over the threshold into the entrance hallway you are caught up in the character of the hotel. Our room was so comfortable although the stairs could have posed a problem for the less agile. The breakfast was good with a great choice of cooked food. We loved our stay here.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located a bit outside the busy area within Lisbon; however, it is within walking distance to area attractions and the train station. The staff was very pleasant. Breakfast was excellent.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Verbal very nice
Overall a very nice hotel. Bed was stiff though. Nice small pool area and great breakfast.
Stayed 2 nights in Jul 2017

10/10 Excellent

Maria , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great atmosphere
The hotel atmosphere was unique. The little "secret" patios perfect to enjoy either your breakfast or a glass of wine. The staff very friendly, helpful and kind. We greatly enjoyed our stay,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were kind, helpful and went well beyond expectations! The property is beautiful and peaceful. Highly recommended!

8/10 Good

kate

Liked: Staff & service, property conditions & facilities, room comfort
Lovely old tiles
Beautiful hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort