Ratings based on 260 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Posted Oct 27, 2017
Hotel is very well finished and great place to relax
Comment from Hotel Management
Dec 12, 2017 by The Management Sudamala Suites & Villas, Hotel Management
Dear Kerry, Warmest greetings from Sudamala Suites & Villas, Sanur! Thank you for sharing your experience stay with us. Have a pleasant day and we all look forward to welcome you back again staying with us in the future!
3 out of 5
by A verified traveler

Nice, but small boutique hotel

Posted Aug 23, 2017
Breakfast options are very limited (you get to choose from 6 only). Good quality and cleanliness isn't the best at this hotel. The rooms are decently sized but the view we got was nothing to write home about. Yhenhotel doesn't have a lot of amenities.
Comment from Hotel Management
Sep 7, 2017 by The Manager, Hotel Management
We thank you for the feedback from the guests, we really love to use the feed back for our improvement. The breakfast so far is the best in Sanur and having the best croissant in the worlds. The breakfast is having a wide varieties in each options nad famous to its generous portion . Our guests are happy with the rooms and lush garden surrounding where they can spent days with many activities. Hope to see them back and enjoy Sudamala with its activities
5 out of 5
by Hector

Great place in Sanur

Posted Jul 26, 2017 on Hotels
While there was a discreptancy between the hotel and hotels.com on the check in and unreliable internet in our room while there, the reception was very knind and patient. The reception was readily available to address our needs. The room was spacious and wide common spaces--the pool, art gallery, courtyard. There was a large selection for breakfast. Conveniently located at the south end of Danau Tamblingan to shopping, restaurants and the beach.
Comment from Hotel Management
Sep 7, 2017
Dear Mr. Hector, We thank you for staying Sudamala and we noted you enjoyed the TRULY Sudamala Hospitality ! Your feedback on internet is very much appreciated for our improvement . We look forward to welcoming you , back to Sanur !
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

One night stopover- wish it was longer

Posted Jul 20, 2017 on Wotif
Stayed here for one night on our way to Lombok, and wished we had checked in for a few more nights. Beautiful hotel in lovely gardens. Great location, while not on the beach is only a short walk and very convenient to shops, cafes, spas, and to the airport. Breakfast was good, best pastries I have had in the tropics, crispy and light! My only criticism is that their check in was very slow. We arrived around 2:30pm and they asked us to wait "10 minutes" which turned into over an hour. Given we had a longstanding reservation this was disappointing. That being said, it was minor and I would definitely return.
Comment from Hotel Management
Sep 7, 2017 by Kadek Sudiana, Hotel Management
Dear Chrstine, Thank you so much for staying Sudamala Sanur and for the constructive feed back on the check-in process. Our team is noted on this point and we will make sure your next visit will be smooth and lovely ! Look forward to welcoming you back to Sudamala Sanur .
5 out of 5
by Jennifer

Posted Jul 13, 2017 on Hotels
Beautiful place and people. Brilliant service.
Comment from Hotel Management
Sep 7, 2017
Dear Jennifer, Thank you so much for staying Sudamala and notify our 5 star rated Boutique Resort . Indeed it is beautiful . We look forward to welcoming you back !
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney, Australia

Intimate Boutique hotel set in pristine gardens.

Posted Jul 1, 2017 on Wotif
Pros: Balinese style with open air showers etc. beautifully decorated with Balinese artwork. The gardens are perfectly manicured with myriads of orchids.
Cons: Not really. Although there is a local rooster that one could do without in the early hours but it all adds to the traditional Balinese flavour!
Location: Their own beach area is a pleasant 5-6 minute walk away but the pool area is excellent. Only a couple of minutes walk to restaurants, bars and shops.
We spent 10 days in this hotel and hated to leave. The hotel grounds are very quiet and never seems crowded. The staff are friendly, eager to please and you are generally addressed by your name. Try it and I think that most will want to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Full of Character

Posted May 27, 2017
Perfect balance between traditional Balinese charm and modern day requirements both in style and in practice. The staff are genuine and tries their best.
5 out of 5
by Yenny

Excellent stay. Everyone is family at Sudamala !!

Posted May 5, 2017 on Hotels
Great stay at Sudamala. Great location for someone who need to commute to City Centre / Denpasar while still enjoying the relaxing atmosphere of Sanur. Breakfast is always Great just enough to start your day including Choice of Healthy Breakfast ! Room is really nice, spacious and very quiet. Very comfy bed and you can choose the pillow.. Bathroom is good, very clean also spacious. Water Pressure is adequate and it has the Rain Shower ! Thank you to Ibu Saimah, the GM, Mr. Tonny Kwan the Executive Chef, Ibu Dayu at the Reception and all staff of Sudamala. Make our stay is memorable. Definitely will come back again ! Thank you again !!
5 out of 5
by Ken

A gem of a hotel

Posted May 3, 2017 on Hotels
A beautiful hotel within a tranquil setting, perfect for anyone that wants a hotel to just relax in. The staff were excellent, especially Andi, who was attentive & very helpful. We had the romantic meal by the pool that was a lovely experience. A simply perfect stay, well done to all the Sudamala Sanur team.
4 out of 5
by Georgina

If you are a light sleepter - take some earplugs

Posted May 2, 2017 on Hotels
It had all the makings of my new favourite place to stay. Checkin was great, the grounds are lovely the rooms are good for "the price point" great value for money. However it let me down! This is the type of place you really want to give a fabulous review to because Sudamala really is a lovely resort, but here is my honest feedback. Location great, staff are lovely,the grounds are beautiful, spa & pool area perfect and the serenity is great. However the service and some decision making / judgement of the staff (and they are lovely) was poor. For example when we arrived our luggage was left out the front (at the drop off area is) & we ended up collecting it 40mins after arrival, ourselves. The pool service - was near non-existent, (they could definitley be making some more profit in this area of the hotel) I was way too thirsty "poolside" and I am not sure why they were making up the room next to me at 1.30pm in the morning?? I was woken up every night, to some craziness which started to get my imagination running wild as to what alternative going ons were going on! in the wee hours of the morning!Oh & the walls are definitely too thin.You cant have a good barney with your parnter (unelss whsipering) without the surrounding rooms hearing what is going on. PS not good for those people with early morning digestive issues,if you know what I mean.But even all this said I would go back! (if they let me) but with my earlplugs in my handbag!!