Posted Jul 13, 2015 on Hotels
absolute awful, the service was terrible first of all when we arrive the receptionist tried to up sell me to a better room and i refused, she gave me the most horrible face of all time. in the room the center of the bed was dented and when i approached the reception she told me if i want a wooden board to cover it. then they told me that the next day morning there is a tour we can go so we know all the features and facility in the hotel, and the person who took us around was a sales of the membership club, when i ask for the membership fee, she told me there is no point to ask for the price if we are price sensitive, then i refused to purchase the membership and she said to us we are wasting her time. I've complained this matter to the GM and he told me he is going to give me a feedback, but until i checked out i saw no sign of any feedback giving by the gm or the hotel, the GM even refused to pass me his name card because he said the membership program is not under this management, this is the worst hotel i've ever stayed in my life
Comment from Hotel Management
Sep 26, 2015 by Jessica, Hotel Management
Thanks a lot for your feedback. We are very concerned with our guest experience at our hotel , Thus we have passed your comments to the head office of Anantara Vacation Club, they will take an action and may contact you soon. We will keep improving our service level and hope you can come back to our hotel again. Best wishes.