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Reviews of Banyan Tree Sanya

5 out of 5
Banyan Tree Sanya
Luling Road No 6, Luhuitou Bay, Sanya, Hainan

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 64 reviews" "
Rating 8 - Good. 16 out of 64 reviews" "
Rating 6 - Okay. 9 out of 64 reviews" "
Rating 4 - Poor. 2 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa on the Bay
Lovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!
Stayed 2 nights in Nov 2019
Response from Banyan Tree Sanya on Dec 6, 2019
Dear Guest, Warm greetings from Banyan Tree Sanya. Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive feedback and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Th property is located in a quiet neighborhood and is perfect for families and couples. I enjoyed the private pool and the outside bathtub. In the morning, you could hear birds which is refreshing. Staff is friendly and attentative. The beach is great as well although you cannot swim in it due to water conditions. I really enjoyed the stay.
Stayed 1 night in Sep 2019
Response from Banyan Tree Sanya on Oct 4, 2019
Dear Guest, Warm greetings from Banyan Tree Sanya. Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive comments and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The property is quiet and beautifully maintained. Staying at the pool villa is dream-come-true and swimming under the moonlight is a quite unique experience. Staff is friendly and attentive. Wendy from the spa is exceptiaonal. Her neck and back massage at sunset just left a sweet touch to the whole experience.
Stayed 1 night in Sep 2019
Response from Banyan Tree Sanya on Oct 6, 2019
Dear Guest, Warm greetings from the stunning Banyan Tree Sanya. Thank you very much for taking the time to share all the great aspects that our Sanctuary for the Senses provided you on your well-deserved holiday. It gives us great pleasure to read your comments regarding warm hospitality, our swimming pool and Spa treatment. We all hope to have the opportunity to pamper you the Banyan Tree way very soon. Best Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

YUFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

JILL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Property was beautiful, and well maintained. However, the villa was very dated and not clean. The layout was strange. There was a weird smell in the rooms. A bit complicated to get a taxi if you don’t have a taxi app or know a taxi phone number.
Stayed 1 night in May 2018
Response from Banyan Tree Sanya on Jul 4, 2018
Dear Guest, Thank you very much for staying with us at Banyan Tree Sanya and for your positive comment feedback and valuable advice. We are very sorry that you experienced inconvenience due to the cleanliness. Rest assured that we are looking into details, ensuring that we address and improve the services to provide all our guests with an excellent experience while staying with us. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!

10/10 Excellent

RI, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We really enjoyed our stay in Banyantree Sanya with very relaxing atmosphere and friendly staff. Especially we do appreciate Peter’s support throughout our stay. Although it was not warm enough for swimming, it was great to take outdoor bathtub and jacuzzi under the moonlight.
Stayed 2 nights in Dec 2017

6/10 Okay

Jorge Ignacio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, poor service, NO English.
The hotel is beautiful and had everything to be amazing. Nevertheless, the service was terrible. Probably 98% of the staff didn't speak English and from the remaining 2%, 1% did speak English but didn't speak Chinese. It was impossible to ask for an omelette with 2 eggs at breakfast as a point of reference. Staff would answer ¨yes yes yes¨ even though they actually didn't understand a word of what you were asking. In a hotel of this level, with this kind of pricing you cant forget about the service, its what makes a big part of the whole experience.
Stayed 3 nights in Nov 2017

10/10 Excellent

Marisa, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of the hotel
Staff very nice, good view, a very comfortable place for relax

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, private and relaxing!
Spent long weekend here. Grounds are simply stunning and the villas are extremely private. The private pool is a great feature. The inside of the villa we were in was a little 'tired' looking however, very clean and comfortable. There was a constant drip from the AC vent in the ceiling in the bathroom which made the floor a bit slippery, but we just put the bath mat down to catch it. No big deal really. The food was delicious! The staff had a good understanding of English, we had no troubles at all making ourselves understood. On the whole it was a great weekend. Thoroughly enjoyed it and will probably return at some point.
Response from Banyan Tree Sanya on Nov 9, 2016
Dear all, thank you for choosing to stay with Banyan Tree Sanya, we are glad to hear that you have enjoyed your stay with us, thank you again for your compliments to our staff, we looking forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay @ Banyan tree Sanya
A private retreat resort. Surrounded by natural vegetation and a exclusive private beach. The room is spacious and the room was scented with sandal wood incense. Not to mention there is a private pool with a outdoor hot water spa tub. There is a seperate living space connected to the bedroom via a walkway giving privacy for 2 different activities. Every morning you are likely to be awaken by calls of nature. A recommended resort for enjoying private and quite rest from the bustling city life
Response from Banyan Tree Sanya on Nov 7, 2016
Dear guest, thank you for taking time to share your experience with Expedia readers, we are glad to hear that you have enjoyed our private villa, we looking forward to welcoming you back soon.

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, room comfort
Relaxing and quiet getaway
Great weekend getaway.
Response from General Manager on Nov 7, 2016
Dear Guest,Thank you for sharing your experience in Banyan Tree Sanya with Expedia readers. With only 49 private pool villas sculpted in our tropical garden nested by our private beach, we are able to provide our guests with utmost privacy and a personalized service. Our aim is to make each guests feel special and appreciated throughout their journey with us. I am glad to hear that you have enjoyed your stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good but breakfast is really bad
Everything was good except the breakfast
Response from General Manager on Nov 7, 2016
Dear Guest: Thank you for sharing your Banyan Tree experience with Expedia readers. I am very pleased to read that you appreciated the service in our hotel. And the same time, I regret that our breakfast offerings did not meet up to your expectations. Please accept my apologies. Rest assured, we are currently in the process of updating our new menus, I believe you will see the improvement on your next visit; your feedback is very valuable to us as it helps us improve the quality of our offerings to better meet your needs. I hope we will have the pleasure of welcoming you again soon in Banyan Tree Sanya.

8/10 Good

debbie, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Great villa, the hotel was very nice, well maintained staff were very friendly. Service was sometimes slow Could be better equipped for small children
Response from Banyan Tree Sanya on Nov 15, 2016
Dear guest: IThank you for choosing to stay with Banyan Tree Sanya located at the serene Luhuitou Bay, an oasis of tranquility, only minutes away from the most vibrant beaches and attractions of Sanya. Thank you for your comments. It was certainly a pleasure for us to be at your service and we all look forward to welcome you back to Banyan Tree Sanya

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel but needs touching up
Sanya hotel prices are high, and the reason we chose Banyan Tree is because it has private villas with competitive prices compared to many other large international chains. Thumbs up for privacy offered; however, the hotel itself is starting to age, and some touching up is necessary. Dining options are at a minimal - basically just one restaurant - and after 2 meals you start to get bored. I would suggest you to choose this hotel if you want a private villa with pool to yourself; however, if you don't mind staying in a room, then go for the newer hotels.
Response from Gerry Lin on Jan 3, 2015
Dear guest: Thank you for sharing your comments with us . I am very pleased to read that you appreciated our privacy during your stay in our hotel. Your comments will be shared with our team for their motivation and improvement. Looking forward to welcoming you back again. Gerry Lin Executive Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dan, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel in Sanya
Beautiful hotel with beautiful surroundings. However, very disappointed with the serious lack of restaurant options at the hotel - only one restaurant is open most of the day and that's it!!

6/10 Okay

Tonyna80, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad food
I couldn't believe that such hotel will have such bad quality of food. We rent a double bedroom villa so we can spend our days in the villa quietly. The last 3 days from our 7 days stay, we had to go out for lunch and dinners because couldn't bear the food anymore.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great settings
Got shocked when opened the door. We arrived in the evening, the pool looks great with the lights. I also like the open space bed beside the poor and the open space bath-tube.

6/10 Okay

alex yasenev

nice cozy hotel,spacious villas,huge private pools. fantastic spa.terrible food,heavily overpriced(60usd for a chicken noodle soup)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan Tree Sanya
Pros: Spacious villas and great service. Cons: Mediocre food by Chinese standards.

10/10 Excellent

Matt, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan Tree Sanya - Great Resort!
We chose the basic accommodation, which was a villa with a private swimming pool. The property is excellent if you like privacy. The villas are clean and well-planned. 24 hour gym. Private beach. On the flip side, the food was uninspiring and the meat was tough on several tries. They need to replace their chefs if they want to be 5 star all around. For now, stay there, but eat at the close-by Intercontinental.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for romantic vacation. Some taxi drivers tried to rip you off when you exit the immigration at the airport. Do bargain with them, and it should only costs around RMB70-80 for one way from airport to the hotel. Airport pick-up from the hotel costs around RMB350.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, room comfort
Schönes Resort - etwas ausserhalb- und auch etwas in die Jahre gekommen. Strand - viele abgestorbene Korallen und Muscheln. Nicht geeignet zum barfusslaufen. Wasser sauber und warm - jedoch nicht sehr tief.
Stayed 1 night in Oct 2019
Response from Banyan Tree Sanya on Nov 7, 2019
Dear Guest, The team at Banyan Tree Sanya would like to thank you for staying at the hotel recently and also for reviewing our hotel. Thank you for sharing the feedback that you shared can be improved. Allow me to share with you that our hotel is currently undergoing some needed maintenance for villas and we also organized team to clean the beach as to cater to our guests’ needs better. We look forward to an opportunity to be of service to you again. Best Regards, Banyan Tree Sanya

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 훌륭
Stayed 3 nights in Oct 2018

10/10 Excellent

TONG

Liked: Cleanliness, property conditions & facilities, room comfort
酒店环境位置很好，设施略旧，服务有瑕疵
整体感受非常好。酒店地理位置很好，离市区很近，自有海滩也非常漂亮。客房私密性很强，很安静，在酒店入住不会受打扰。但是房间设计不算合理，虽然别墅面积很大，但是很多区域其实极少会用到。房间设施比较旧，卫浴设备不好用。住了一晚豪华泳池别墅和一晚海景泳池别墅，房间基本一样，海景别墅也基本看不到海，但是视野开阔性会好很多。再到三亚还会选择这家酒店，不过住最基础的房型就好了，体验差距不大。 但是，整体中还是有一些瑕疵，9月24日下午办入住的女生工作交接中有严重的问题，导致第二天更换房间（两天订了两个房型）时酒店完全没有安排，等待酒店通知和打扫浪费了一两个小时时间。事后道歉极无诚意，居然是送了一个包含两个香蕉一个梨子的目测人民币不超过7元钱的果盘，而果盘其实每天正常都会有。事情不大，但是处理态度太令人生气，送果盘的补救方案简直匪夷所思。 其他工作人员服务都很好。 这次住了悦榕庄、丽思卡尔顿和保利瑰丽，综合看悦榕庄还是不错的，位置加分大于服务减分，所以下次还可能会选择这里，只是千万不要再碰到上次那个前台。
Stayed 1 night in Sep 2018

8/10 Good

chenyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

小陳, 香港

Liked: Staff & service
Disliked: Property conditions & facilities
很多設備破損如沐浴露瓶出水柄已斷 沒有更換新的 視頻號碼與列表所顯示的不符 列表80號後的視頻沒有
設備殘舊及壞掉，沒有更換新的。例如沐浴露瓶出水柄位已生铹及脫掉，沒有更換新的。視頻列表所顯視的視頻不正確，80多號以後我視頻是沒有的。我住的是家庭房，樓上樓下，電話不能從房間打通到另一房。
Stayed 4 nights in Jun 2018

10/10 Excellent

HYUNGJIN

Liked: Staff & service, room comfort
Best manager's perfect service.
Definitely best resort when in Sanya. Especially excellent service from manager Spencer Yui made our memories more special. Higly recommend to stay in Banyan Sanya
Stayed 2 nights in May 2018
Response from Banyan Tree Sanya on Jul 2, 2018
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Banyan Tree Sanya. We are very glad to know that our service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

MIN HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
앞으로 반얀트리만 가려고 합니다
호텔이 약간 낡았지만, 그래도 관리 상태나 시설 자체는 정말 최고입니다. 여자친구와 정말 좋은 시간 보냈습니다.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay

8/10 Good

Winnie

Liked: Staff & service, room comfort
酒店硬件舊，服務很好
酒店的軟件不錯，員工服務態度十分好，不管是禮賓部服務員，到沙灘的工作人員有十分有禮貌。但硬件已經很陳舊，房間沒有晾衣架，泳衣不方便掛。
Stayed 2 nights in Dec 2017

8/10 Good

m, hk

Liked: Cleanliness, staff & service, room comfort
私人沙灘賞日落
很好的位置賞日落最佳不會太多人也有免費的茶點一一邊吃一邊舒適的賞日落一樂也。客房十分濶落私隱度高設備10分齊全也頗為清潔。服務員都很有禮貌殷勤招待服侍周到。是一間絕對入住的渡假酒店。
Stayed 3 nights in Dec 2017

6/10 Okay

Aki

Disliked: Cleanliness, staff & service, property conditions & facilities
価格には見合わない。
とにかく古いです。建物も、内装も。ソファがカビ臭くて、離れは使えませんでした。ホテル内のレストランは気の利かなさがひどいですが、味は満足できました。中国語ができたので困りませんでしたが、英語はほとんどの人が通じません。 しかしながら、家についているプールは最高でした。すごくのんびりできて、非日常を味わえるのは間違いありません。朝ごはんのビュッフェのレベルは高かったです。
Stayed 3 nights in Aug 2017

8/10 Good

CHEN, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5星渡假飯店
三亞5星渡假飯店VILLA房間算中國難得純渡假形飯店, 但因是暑假客人有點多有吵餐廳也很多客人少了安靜渡假感.
Stayed 4 nights in Aug 2017

10/10 Excellent

XIAOJIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宁静的度假别墅酒店
酒店环境非常宁静，工作人员服务非常热情，别墅设计也很注重私密性，唯一不喜欢的就是所在区域，我不确定鹿回头算不算市区，但作为度假区域更喜欢亚龙湾。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高の休暇
大変ゆったりした、最高の休暇が過ごせる施設です。部屋にプールがあり、十分な大きさなため、共有プールに出向くこともなかった。また、プライベートビーチもかなり良く、美しい景色に、完璧な設備で大変ゆったりできた。食事も問題なく美味しかったし、スタッフの対応も良かった。

10/10 Excellent

Wing San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I very enjoy staying in Banyan Tree Sanya, their services is really good especially the front desk gave us lots of support. We got upgrade to the Deluxe Villa, the room is really nice and pool is big. Their food is good, much better then I expected. They are very caring to their guest, one day front desk called and ask how is my stay in hotel? is everything ok? and I just told him the bed is a bit soft cause my back is not so good. And they immediately arranged the staffs to add the wood board under my bed in order to make it harder. It really impress me. All their staff is very kind and polite. I really have a good time and will stay in Banyan tree again if I go to Sanya next time!!!

8/10 Good

MEI LIN catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧靜浪漫假期
Pool Villa 非常舒適及潔淨，有絕對私隱。整個resort非常寧靜，不會充滿旅客。 食物水準一般，露天餐廳的設施例如座椅不乾淨黏手。餐廳外的公眾洗手間的潔淨完全不合乎7星级resort的水準。 旅程最後一天，最令人失望是spa，房間有點舊的感覺，Therapist原來只有17歲，按摩水準可評為"good"，按摩療程附送的cleansing facial令我氣憤，Therapist用力摔我的臉部，弄痛及弄醒我。療程完成後的靜心時間，Therapist竟然在我和先生面前收拾床單!給我喝止! 梘液盎是塞住，要把塞住的梘液弄出，才能按出梘液冼手。 這些情況在check-out 時都已告訴職員。

6/10 Okay

CHI, Hong Kong

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great room, comfortable bed, bad restaurant
The software is okay, but the hardware of the hotel is disappointed. The facilities is getting old and depreciated. The food of the restaurant is just so so and flys are all around but the price is relatively high. When I was having my breakfast in the restaurant, I found my table was occupied by someone while I am at the buffet bar taking my food. But the restaurant failed to assign me another seat or even ask the man who occupied my table return to reception. What I can do is just standing in the restaurant and holding my plate of food, what a great experience.
Response from General Manager on Nov 15, 2016
Dear guest, thank you for choosing to stay with Banyan Tree Sanya and taking your time to share your experience with us. your comment on having breakfast definitely gives us room to be improved. we believe that you will see our improvement on your next visit, we looking forward to welcoming you back gain.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務態度很好的酒店
一間適合一家大細的酒店，房間很舒適，酒店服務員的態度非常好，很貼心的招待。只是私人泳池的水有點深，有小朋友的家庭要比較小心。
Response from 三亚悦榕庄 on Nov 15, 2016
尊敬的宾客， 感谢您选择入住三亚悦榕庄，酒店位于迷人的鹿回头湾，离热闹的大东海市区仅数分钟车程，为追求远离城市喧嚣的宾客提供舒适安静的度假氛围，我们真心的期待您的再次光临！

6/10 Okay

MEI YAN

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分喜欢这个度假村， 安静， 隐私性好，服务周到， 别墅给人以家的感觉！总之，这是一次愉快的度假！
Response from General Manager on Nov 15, 2016
尊敬的宾客， 非常感谢您选择入住三亚悦榕庄并对我们酒店安静和私密性的喜爱，很开心您和我们度过了一个开心的假期，真心的期待您再次回到位于宁静的鹿回头湾的悦榕庄，体验远离城市喧嚣而又闹中取静的宁静氛围！

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美好的入住体验
悦榕庄是别墅酒店，别墅带一个私人泳池，私密性很强，很适合情侣或者一家三口旅游休闲。这次住的很开心，美中不足的是别墅浴缸不太干净，附送的化妆包很方便
Response from General Manager on Nov 15, 2016
尊敬的宾客，非常感谢您选择入住三亚悦榕庄，位于宁静的鹿回头湾，离热闹的市中心仅数分钟车程，仅49栋私人泳池别墅依偎在热带花园里，是个闹中取静的度假美地，很开心您和我们度过了一个愉快的假期，我们真心的期待您的再次光临。

8/10 Good

JUNPENG, 成都

Liked: Property conditions & facilities, room comfort
- -
还不错，就是最近在装修，很多设施有问题
Response from General Manager on Nov 15, 2016
尊敬的宾客，非常感谢您选择入住三亚悦榕庄，位于宁静的鹿回头湾，离热闹的市中心仅数分钟车程，是个远离城市喧嚣而又闹中取静的度假美地，酒店为保持设施设备的更新，使得宾客有一个舒适的度假体验，在不影响宾客的入住情况下，每年都会有计划的对酒店进行维护噢。真心的祝您幸福愉快。

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不会再去了
餐厅东西太难吃！感觉是不会煮饭的人做出来的！收费又太高！都是米其林一星的价位了！拜托酒店寄个明信片也要收邮票费！以前去杭州去上海的国际连锁酒店都是免费给寄的！
Response from Gerry Lin on Jun 25, 2016
尊敬的宾客，非常感谢您选择入住三亚悦榕庄，位于宁静的鹿回头湾，离热闹的市中心仅数分钟车程，是个远离城市喧嚣而又闹中取静的度假美地，我们非常遗憾您的此次入住未达到您的期望，我们每位厨师都非常乐意为您精心制作您喜爱的美食，您在下次入住时可以将您的喜好告知我们的厨师团队，真心的祝您幸福愉快。

10/10 Excellent

Yujie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort