Ratings based on 26 Verified Reviews

4.1 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
3 out of 5
by Robert

Not a 5 star hotel

Posted Feb 17, 2017 on Hotels
Hotel is a bit dated. Renovation has been haphazard. Upkeep has not been adequately maintained and there is a general feeling of neglect here. First room we had smelled bad...we had to change rooms. I would rate this hotel 3.5 at most.
4 out of 5
by Zhong Yi

Posted Jan 18, 2017 on Hotels
We were not given the ocean view room, they asked us to pay more.
4 out of 5
by A verified traveler

Good hotel smells bad

Posted Oct 27, 2016 on Hotels
Overall the stay was good. The hotel is great, the employees speak no English. It was very difficult checkin and out. It was very difficult asking questions or getting any service.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing FourPoints By Sheraton Sanya and sharing with us your comments. FourPoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from sydney

great hotel but far away

Posted Oct 7, 2016
Location: there is a big shopping centre 5 minutes on a taxi which is good, other than that not much going on
as a hotel is great. However please note is just a hotel, not a resort. If you are looking to relax in Santa I would suggest to go stay in Yalong Bay, is the centre of everything. Not much to do around this hotel. Along bay is around 45 minutes to an hour from the hotel you need to take the bus across the road, bus 25. Hotel as it is is good, good room, big, however our main complaint was that housekeeping did not come for 3 days. We had to ask for them to come. If we were out they will put a note saying "sorry we missed you" which is weird, isn't house keeping meant to clean the room when the guest is out. So we ended up having to call and them cleaning whilst we had to wait in the room. One day we had to call 3 times over the period of 8 hours for someone to actually show up. Other issue was someone was dragging furniture in the room above every morning from 7:50 am for at least an hour, so that woke us up everyday, that is unacceptable. Other than that the hotel just as a hotel is good, however not much of holidaying place, good just for sleeping or if you are there for business.
Comment from Hotel Management
Nov 1, 2016 by Adela, Hotel Management
Dear Guest, Thank you for choosing Fourpoints By Sheraton Sanya and sharing with us your comments. Fourpoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.
3 out of 5
by A verified traveler

Posted Sep 2, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
非常感谢亲能在百忙之中抽出时间给我们这样一个忠恳的评价!能够为您们服务,我们感到非常荣幸!是缘分让我们彼此相遇,不管有什么问题,请第一时间和我沟通,只要能做到的,我一定义不容辞!同时我也期待这份缘分让我们再次相遇,期待亲有空再回三亚来玩,再回三亚福朋喜来登酒店来哦!祝您永远健康!幸福!
3 out of 5
by lindsey from Hong Kong

Good value and location

Posted Aug 15, 2016 on Hotels
Hotel staff was very nice, but limited English. There is no in-room dining but there is an all day restaurant within the hotel.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Fourpoints By Sheraton Sanya and sharing with us your comments. Fourpoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.
5 out of 5
by A verified traveler

Great experience at the Sheraton

Posted Jun 22, 2016 on Hotels
We stayed there one night. It's a great hotel. Close to everything. Will stay there again.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
尊敬的宾客朋友,您好!非常感谢您与我们分享您宝贵的入住体验!您对三亚福朋喜来登酒店的喜爱和认可,使我们更有动力和信心为每位宾客提供优质的服务,我们会一如既往的坚持我们的热情和贴心,给您和您的家人一个舒心与安逸的假期。我们为酒店产品和服务给您带来如此愉悦的感受倍感自豪,让您可以抛开喧闹的都市嘈杂环境,享受一片难得的安静和舒适。再次感谢您的点评与关注,真诚地欢迎您再次开启福朋喜来登之旅!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Much better than Shengyi Holiday Villa

Posted Jun 14, 2016
Pros: The food options, the room cleanliness/amenities, the view, the staff were polite and helpful.
Cons: An airport shuttle service would be nice and possibly a yulong bay shuttle service since there really isn't much to do around the hotel area.
Location: There really isn't much besides the Sanya Bay walking path.
My husband and I switched to this hotel after we stayed just down the road at the Shengyi Holiday Villa (terrible experience). The good thing about the 4 Points is that it is pretty close to the airport so it wasn't hard to make our return flight. The buffet was also pretty delicious and they left the beer out for us when we were the last one's there (ha). The pool is clean but it is kind of awkwardly out in the reception area/drive up, which is uncomfortable if you are walking out in your swimsuit. The room itself is quite nice and clean, and the bathroom is lovely with a separate tub and shower. The cons: this hotel is on Sanya bay, which is VERY dirty, and unswimmable. We asked our Chinese waitress if she would swim out there and she told us Sanya bay is where they dump the sewage (yuck!) We had to take a 60rmb cab ride to Yulong bay in order to experience a nice beach atmosphere. Overall, I would definitely recommend this hotel to a friend for it's cleanliness, price, and food options.
Comment from Hotel Management
Nov 1, 2016 by Adela, Hotel Management
Dear Guest, Thank you for choosing FourPoints By Sheraton Sanya and sharing with us your comments. FourPoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.
5 out of 5
by A verified traveler

Great value

Posted Jun 9, 2016 on Hotels
Excellent staff
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing FourPionts Sheraton Sanya and sharing your valued review with us. We are glad to hear that you have enjoyed your stay at the hotel. Thank you for mentioning good words on our staff, We will definitely pass your comments to our Management team which will be an encouragement to us. We hope to have the pleasure to see you again soon! Be well.