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Reviews of Holiday Inn Resort Sanya Bay, an IHG Hotel

4 out of 5
Holiday Inn Resort Sanya Bay, an IHG Hotel
207 Sanya Bay Road, Tianya District, Sanya, Hainan

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 115 reviews" "
Rating 8 - Good. 54 out of 115 reviews" "
Rating 6 - Okay. 22 out of 115 reviews" "
Rating 4 - Poor. 7 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was really nice stay. But there’s no other restaurant to eat and you need to cross the road if you would like to swim in the sea. I would love to come back one day
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay over 5 nights. Kids loved the pool and hot tub. Room and amenities were just what we needed. Check in had a slight bump when the hotel had a differing record as compared to what we booked on Hotels.com. Was resolved pretty quickly though. Also, after day 2, the hotel provided one child’s breakfast for free instead of making us pay for that fifth person (with the other four of us free) - since we were staying for 5 nights.
Stayed 6 nights in Dec 2021

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Close beach, great pool, great service, great food!
Stayed 2 nights in Jul 2021

10/10 Excellent

Jane, Toronto, Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a excellent place to stay, breakfast is great. Staffs of the hotel is friendly and helpful. I will stay in this hotel again in Santa.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is in a need of a major refurbishment, the room and public areas are worn. Good location close ti the sea.

6/10 Okay

William, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
OK for stay and going around
Location is average in Sanya Bay. Close to the airport and taxi fare is not high. Quite a distance to city centre but bus routes are convenient and cheap. Watch out for bus services as some routes close early at around 7pm and some routes do not go beyond to hotel's area after 4pm. Hotel is a bit old but still clean and comfortable. Pool is good. The beach outside is beyond our expectation. It was small and no water activities suitable. Food provided by the hotel is average but price is reasonable. Hotel's website mentioned about Spa and massage services but there were none! Hotel staff told the Spa centre was closed last year! Very disappointed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
close to the beach, nice pool
Staff is helpful but English skills are minimum. Dont forget the iPhone translation app.

8/10 Good

MEI HING, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
Hotel locates at quiet area with a nice beach. Can see sun rise and sun set on the beach. There is bus stops right outside the hotel. Buses go to the downtown or some travel spots. Hotel have a good swimming pool and have some quiet small areas which provide adults having relaxing rest. Good buffet breakfast. The hotpot and seafood buffet dinner is fair with not so fresh seafood.

6/10 Okay

Verified traveler

Liked: Staff & service
Good for relaxing and beach access
The hotel is a good place to relax by the pool and go to the beach. It is not in the heart of the action and restaurants are limited. It is about, because of traffic, 20-30 minutes by taxi to the action. So, if you are looking to be in the busy activities stay closer to Phoenix Island or Yalong Beach. But, If you are looking to relax in a quiet atmosphere with a nice pool then this hotel is great.

6/10 Okay

Samantha, HK

Disliked: Cleanliness
Can be better in such price!
Provided only one shuttle bus to city once a day. No service on the private beach. Tap water taste strange.

6/10 Okay

Verified traveler

Good clean room.
Room and bath are clean. Good housekeeping.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful coincerge services and porter..

2/10 Terrible

Anita, Shanghai

Disliked: Cleanliness, staff & service, room comfort
Nice installations, awful service
1. Breakfast could be largely improved by serving some things warm instead of cold as well as replacing things that run out. Only Roy helped us get more coffee or tried to accommodate basic requests. 2. First floor coffee. It's never open on time (9.30) and it never has any of the items on the menu available, which are just some of the items available for breakfast downstairs. Even when there's a sign that says this opens at 9.30, none of the food is available until after 11 am and nobody can explain why or when it will open. 3. Restaurant (Southern Hill). Some waitresses would tell us something isn't available and others would tell us the opposite. They cannot answer anything about how many pieces come in one serving, they don't check for water refills and they bring dishes/dessert without the necessary utensils (example: banana split with no spoons). 4. Wifi doesn't work anywhere but inside the rooms, it works in the lobby and outside 15% of the time with very weak signal. 5. Receptionists don't pick up the phone often and when they do, they can connect you with up to three different people to attempt to understand the most basic English which makes you end up speaking Mandarin for their convenience. Good luck if you aren't fuent. 6. There are kids peeing inside the pool (older than 8-10 years old) very visibly (standing on the stairs) as well as adults hawking from inside the pool to the pool deck.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Perfect place to relax
I arrived about 2 hours before normal check-in time. The reception was busy with people checking out, but when it came to my turn they checked me in early without any problem. The swimming pools are huge and I especially like the two smaller swimming pools slightly above the big one: nice little havens of tranquility. And if they're too busy, just cross the street to get to the beach! My only issue would be the food which wasn't great, but as far as I've seen it's the same all around China. All in all, it was the perfect place to relax for a few days.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for young kids
I'm a westerner living on the mainland and took my children here while my husband had to work. We had a great time. The pool is brilliant for kids. There are large shallow areas that are very safe. We didn't leave the pool. The room was clean, yes a little tired but comfortable. The breakfasts were good. The downsides: the corridors smelt a bit damp and the western food choices were poor (though on our last day they were revealing a new menu) , you have to hire rubber rings etc. but that really is it. I read some reviews which were quite rude about Chinese people staying at the hotel. Our experience was very positive. Nice, friendly families having a fun break with their kids. Overall a very good choice for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the beach
Good experience and hotel was in a good location. Plenty to see and do in Sanya

10/10 Excellent

Sardhanand R., Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Location for exitings
It was a great holidays at this hotel and sea view...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Patricia, Melboiurne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday location
My husband and I spent six days at this Resort after spending three days in Hong Kong. It was so lovely to relaxafter quite a hectic three days. Only draw back on arrival late evening was the taxi drivers at the international airport couldn,t communicate in English and we are not Chinese literate. It would be more beneficial also for the hotel is have their name, in Chinese as well, on all their future booking confirmations. Other than that, we have absolutely no complaints. The staff couldn't be friendlier. The bus trip to Sanya town is frequent right outside the hotel. The beach is superb and the pool is huge with an excellent wading pool for the youngsters. My recommendation for a family stay as well.

10/10 Excellent

Samuel L, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAINAN AND SAYNA. ..CHINA'S HAWAII !!!
HOLIDAY INN SANYA IS FIVE STAR HOTEL. however, it is so large it is hard to leave without getting a TAXI. (admittedly im not a spring chicken athletically any more!) Not a place to pot next door to get a burger for sure...as there are no business within easy walking distance... and the in~house restaurants.. are a little price for my way of travel !! Staff was lovely and bent over backwards to accommodate any request!!! This was my last Stop on a two week vacation in china..so I could have been a little drained on enthusiasm !! Even though the HOTEL has huge pool complex. the Beach is not very far at all with miles of open sandy BEACH TO ENJOY!

10/10 Excellent

Liangheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fei

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
The hotel is situated on a quiet beach in Sanya Bay. It has a great pool area, with the pool large enough to accommodate many swimmers. Across a not so busy street is an excellent beach that stretches for kilometers in both directions. Compared to other areas in Sanya, the hotel was in a much quieter area, so one does not have to worry about crowds, especially in the beach area. The food was good, although prices for some items like snacks was very pricey!

8/10 Good

Claire, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel close to the beach
Had a good stay - it was very pleasant. Good choice of food for breakfast, but did find the mattress on the bed very hard! However, they are all like that throughout China!

4/10 Poor

Rachel, Shanghai, China

Liked: Cleanliness
Disliked: Property conditions & facilities
Beware
I searched a long time before choosing this hotel. Although it comes at a reasonable rate, there was no before hand knowledge that it is directly across from the airport and so your stay at the resort will be accompanied by the sound of 747's taking off at all hours of the day/night. If the price is attractive to you, make sure you pay a little more for the "sea" view, as the "mountain" view is really the airport view. Also, make sure you book the room with the breakfast included. The hotel is far from any other options to eat and the breakfast is a quite expensive. Not a bad budget hotel, but far from the Holiday Inn quality that you may expect. Also, they serve shark fin soup for CNY, corporate responsibility anyone?

8/10 Good

Blue fan

Liked: Cleanliness, staff & service
Rainy weekend
Hotel overall was good, although a bit old. We were upgraded to pool-view room which was supposed to be a smoking room but there were no smells, surprisingly. Hotel staff were generally friendly and helpful. Areas of improvement: only 1 shuttle bus per day to downtown which creates mad rush with guests esp on weekends (peak period). Extra guest bed we paid for was soft/saggy and uncomfortable. Could do with a firmer mattress or spring/wood base!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good Value
Very nice management. Very clean rooms. Average food and service. No wifi in rooms.

4/10 Poor

Reno, Hong Kong

Disliked: Property conditions & facilities
Unfortunatey cannot recommend....
I have been there twice in the past but this time felt it has become shabby. We had a leak at the toilet pan for 4 days that no one managed to fix properly plus overall the bathroom smelled of urine. Min-Bar fridge barely cold. Lights not working properly in the room. Breakfast buffet although international was unimaginative and felt like cheap food and all hot items were always luke warm to cold so unedible. Staff were smiley enough but all in all seemed like just going through the motions and nothing laid on at nights in the way of enterainment or special dining which you need when you are in Sanya Bay as no nightlife out on the streets. Something special to cater to their guests would have been pleasing. Would not go back there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took more than 1 hour to check in although the hotel was not busy at all, due to the fact that they cant find my reservation, although I have printed document to proof my booking. Receptionist subsequently called Hotels.com number to sort it out. Not sure whose fault it was but receptionist (Lisa) handled it very professionally. Great experience and memorable. Look forward to going back to this place again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not satisfied especially of the cleanliness and maintenance/condition of the room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for Westerners
This review is mostly of interest to Westerners staying in Sanya. As a Western chain, this hotel does strive to provide a more Western atmosphere. The front desk staff speak good English and are very helpful. The cafe (we didn't try the Chinese restaurant) has Westernized food selections (for the most part), their breakfast buffet is very good and includes many Western-style choices. At the time we stayed there, most of the clientele were either Chinese or Russian. Our only "not good" item was the actual construction of the bathroom: why do so many Chinese hotel bathrooms have big glass windows in them? Westerners like some privacy in the bathroom, so discovering that almost the entire external wall of the bathroom was glass was unpleasant and required us to try to cover it with towels.

8/10 Good

J.J., Lubbock, TX, USA

Liked: Cleanliness, staff & service, room comfort
Great hotel for "relaxation"
Since this was off-season in Sanya, there were some areas of the hotel which were closed. The restaurants were "OK" but could have seen improvement altho the staff was eager to please. The location is rather "out of the way" and takes a little effort to get to town or a super market. This hotel (right next to the beach) is great for "relaxation" and is really recommended if that is what you are looking for.

6/10 Okay

Mark, Chicago

Liked: Cleanliness, property conditions & facilities
Nice beach property, close to airport
Staff a bit cold toward western travelers but overall polite and helpful. That said, we stayed one night at Howard Johnson's Resort just down the road and found it to be much better and the staff friendlier and more helpful to western travelers.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay had by all
We stayed at the Holiday Inn Sanya bay for 3 nights. We had a sea view room, which had a pretty impressive view of the bay. The room and hotel in general was clean. The pool was really big, with lots of seperate secluded bits if you fancied a bit more privacy. The beach is literally accross the road (with bar). The food was quite good. The breakfast has a big selection of food including Chinese and Western selections. The only negative was that the pool bar was closed, as it was in such a good location it was quite dissapointing to not be able to use it. Also the prices of the drinks varied depending on which bar at the hotel you went to...

6/10 Okay

Steven, Hong kong

Liked: Staff & service, property conditions & facilities, room comfort
The hotel holiday Inn in Sanya
The hotel is clean and the facility of hotel is very good. But to far away from city.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the best at all
This hotel definitely needs renovation. Though it was pretty good.

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel - shame about the boring evenings.
1 big problem - no evening entertainment at all.

8/10 Good

Sandeep, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasent stay in this hotel. The staff is very co-operative and polite. I would certainly recommend ths hotel as a good value for money. Keep it up guys!

8/10 Good

C Y Lau, Hong KOng

Liked: Staff & service
I was upgraded to sea view room which is very nice overlooking the sea. Very convenient location. There is room for improvment in connection with the cleanliness of the room and the toilet.

6/10 Okay

wannabee chinaman

Liked: Cleanliness, staff & service
enjoyed Sanya
really enjoyed my time in Sanya weather a lot better than where I came from...... I did all the tourist things and enjoyed doing them ,,the hotel recommended a taxi guy for me and I used him on 2 consecutive days... he was great ...a hotel manager ([...]) spoke English very well and she was fantastic, calmed me down when I was cursing [...]for not getting me the right room... she made things right and put up with me very well.Breakfast was a decent/good typical buffet that was very over priced.I think Sanya is doing an incredible job of keeping up with itself .. its incredible growth rate.

6/10 Okay

Hakon

Entertainment, only at the posters.
Entertainment, only at the posters.

8/10 Good

kowlooonitic

Liked: Cleanliness, staff & service, room comfort
beautiful hotel
That's one nice pool - order a couple coconuts and chill out :) - while you're there, I also suggest taking a spin on the jet skis at the beach across the street, really nice people running the operation. My only complaint about Sanya was the taxis can be a bit of a rip off - 50 rmb is the going rate to the airport, but for everything else, don't take the first price quoted, and generally, don't request a taxi through the hotel. BTW you can get one taxi driver to take you all over for an entire day for a flat rate of 200 RMB, and if you're lucky (we were) they'll suggest things to do / see.

10/10 Excellent

Thomas, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed Sea View in Sanya Bay
Nice to stay in Holiday inn Sanya Bay for the beautiful seaview excutive room!! The hotel room is comfortable..the swimming pool is nice too. there is a stunning seaview that are quite impressive. Will stay there next time

10/10 Excellent

Melissa, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
This hotel was fantastic! The service was great, the food was great, the location was great - I am planning to return next holiday and stay here again! !!! SO GOOD!

10/10 Excellent

Richard, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Hainan
My wife and I were very pleasantly surprised that for not knowing what we were doing, things turned out really well. We had a large, clean room, bathroom had separate shower and bath. We had a balcony overlooking the hotel pool and the ocean. The air conditioner worked flawlessly and quietly. A private, uncrowded beach with umbrellas and chairs was just across a small road from the hotel. The pool and hotel grounds were immaculate. The hotel front-desk staff spoke English and were very helpful. Included buffet breakfast was fabulous with a wide variety for both Western and Chinese tastes, supper was not as good, but okay. Minor quibbles: 1) The bed was more firm than we were used to. 2) there was a bit of mold in one part of the shower. We could not have been happier with our hotel selection. We stayed 4 nights, so feel we got a pretty good look at the place. This hotel is reasonably close to the airport, but dont think you need to be far away from the airport for it to be good. We would not hesitate to return, we feel we got excellent value for the money and truly enjoyed our stay.

8/10 Good

Chen Ying

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to spend a good weekend
Stayed 2 nights in Oct 2023

10/10 Excellent

chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021