Ratings based on 17 Verified Reviews

3.8 out of 5
50% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by marcus from New York

Great to unwind but not a huge amount to do.

Posted Nov 16, 2015 on Hotels
great resort but not a whole lot to do there. just a handful of restaurants onsite and one pool. i don't think you'd want to stay too long unless you are looking to unhinge for a while. also getting gmail etc. is a problem but that is true of china in general
3 out of 5
by A verified traveler

Better to wait till the spa opened

Posted Feb 2, 2015 on Hotels
It's located in a newly developed area, where is still too new and nothing around. No restaurant, no spa/massage place, no shops...It created a kind of "hideaway" feel but unfortunately, the spa is not yet ready, and only 2 restaurants available. It was rather windy and too cold for swimming, so I had limited choice of activities there. The walls between rooms might be too thin, very bad soundproof that it's very noisy when people walking along the corridor and talking. Despite the hardware, service was excellent, no matter the reception or restaurants, they are very helpful and friendly.
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
5 out of 5
by A verified traveler

Great hotel in Haitang Bay

Posted Jan 20, 2015 on Hotels
Great hotel! Great service!
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
1 out of 5
by A verified traveler from United Kingdom

Terrible and didn't live up the Kempinski's brand

Posted Aug 14, 2014
Grand entrance. Beauty is only skin deep. The worst experience ever with Kempinski hotels. Cob web found hanging across the posted bed. Bed linens are worn out. Used napkins are handed to customers. Poor choice and quality of food at the resturants. Had some of the best customer care experience with Kempinski's hotels across Europe. Really disappointed!
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
4 out of 5
Recommended
for Everyone
by Nicky from Hong Kong, HK

Excellent hotel with a pivate beach

Posted Jun 26, 2014
The room decoration is very modern and comfort. Staff are very friendly and helpful.
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
1 out of 5
by Abbel

Expedia really suck

Posted Jan 12, 2014
Expedia listing included free internet , but when arrived at hotel they won't honer such even after I showed them the Expedia confirmation and was charged for internet!
4 out of 5
Recommended
for Everyone
by A verified traveler from 中国、蘇州

朝食が充実しているホテル

Posted Aug 16, 2015
欧米の方々も利用していることもあり、朝食のメニューや味に大満足でした。プールやビーチも使いやすく、ゆっくり過ごすことができました。空港シャトルバスが1日に3本しかないため、飛行機が遅れるとタクシーで行くことになると思います。
4 out of 5
by TING from 云南,中国

Posted Jul 26, 2015 on Hotels
酒店环境不错,干净舒适,早餐品质不错,只是离周边吃饭的地方稍远,总体很满意。
Comment from Hotel Management
Oct 3, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。很高兴得知您在凯宾斯基度过了一个愉快并且难忘的假期,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
5 out of 5
by CHEN from China

美丽的私家海滩

Posted Jul 15, 2015 on Hotels
除了前台推销加钱升级客房以及结账时多算了上网费用,其他都还不错
Comment from Hotel Management
Sep 26, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。您的意见与建议对我们非常重要,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
5 out of 5
by CHEN from Chian

度假

Posted Jul 15, 2015 on Hotels
入住两晚,房间非常舒适,入住前空调已提前开好,酒店水城的设计风格也很赞,私家沙滩人比较少,玩的很开心。不好的方面就是check in时推销加100升级到看不到工地的房间。
Comment from Hotel Management
Sep 26, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。您的意见与建议对我们非常重要,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!