Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
50% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by marcus from New York

Great to unwind but not a huge amount to do.

Posted Nov 16, 2015 on Hotels
great resort but not a whole lot to do there. just a handful of restaurants onsite and one pool. i don't think you'd want to stay too long unless you are looking to unhinge for a while. also getting gmail etc. is a problem but that is true of china in general
4 out of 5
by A verified traveler from 中国、蘇州

朝食が充実しているホテル

Posted Aug 16, 2015
欧米の方々も利用していることもあり、朝食のメニューや味に大満足でした。プールやビーチも使いやすく、ゆっくり過ごすことができました。空港シャトルバスが1日に3本しかないため、飛行機が遅れるとタクシーで行くことになると思います。
4 out of 5
by TING from 云南,中国

Posted Jul 26, 2015 on Hotels
酒店环境不错,干净舒适,早餐品质不错,只是离周边吃饭的地方稍远,总体很满意。
Comment from Hotel Management
Oct 3, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。很高兴得知您在凯宾斯基度过了一个愉快并且难忘的假期,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
5 out of 5
by CHEN from China

美丽的私家海滩

Posted Jul 15, 2015 on Hotels
除了前台推销加钱升级客房以及结账时多算了上网费用,其他都还不错
Comment from Hotel Management
Sep 26, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。您的意见与建议对我们非常重要,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
5 out of 5
by CHEN from Chian

度假

Posted Jul 15, 2015 on Hotels
入住两晚,房间非常舒适,入住前空调已提前开好,酒店水城的设计风格也很赞,私家沙滩人比较少,玩的很开心。不好的方面就是check in时推销加100升级到看不到工地的房间。
Comment from Hotel Management
Sep 26, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。您的意见与建议对我们非常重要,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
3 out of 5
by A verified traveler

Better to wait till the spa opened

Posted Feb 2, 2015 on Hotels
It's located in a newly developed area, where is still too new and nothing around. No restaurant, no spa/massage place, no shops...It created a kind of "hideaway" feel but unfortunately, the spa is not yet ready, and only 2 restaurants available. It was rather windy and too cold for swimming, so I had limited choice of activities there. The walls between rooms might be too thin, very bad soundproof that it's very noisy when people walking along the corridor and talking. Despite the hardware, service was excellent, no matter the reception or restaurants, they are very helpful and friendly.
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
5 out of 5
by A verified traveler

Great hotel in Haitang Bay

Posted Jan 20, 2015 on Hotels
Great hotel! Great service!
Comment from Hotel Management
Jun 19, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.
4 out of 5
by Cheng from 上海

三亚海棠湾

Posted Jan 16, 2015 on Hotels
这次旅游的天气不是很给力,不过酒店环境和条件还是不错,孩子玩得很开心,酒店吃饭有些贵,没有租车的话只能打的出去吃,有些不方便。总体还是不错的!
Comment from Hotel Management
Aug 22, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,并且非常感谢您抽出宝贵的时间分享您的入住体验。很高兴得知您在凯宾斯基度过了一个愉快并且难忘的假期,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
4 out of 5
by A verified traveler

有性价比,但是还是有待提高

Posted Jan 16, 2015 on Hotels
海棠湾比亚龙湾还是差了许多,所以同样钱在亚龙湾只能住4星的度假酒店。 像大多数诟病的一样,露台的浴缸毫无用处。不仅仅是隐私,海棠湾风那么大,谁会边泡浴缸边吹风啊?
Comment from Hotel Management
Aug 22, 2015 by Kempinski, Hotel Management
感谢您入住开维三亚海棠湾凯宾斯基酒店,您的意见与建议对我们非常重要,我们会不断提高服务质量,努力为您创造更舒适和难忘的度假体验,酒店全体员工期待您的再次光顾,并诚挚邀请您持续关注酒店相关促销活动,祝您生活愉快!
4 out of 5
by A verified traveler

Bon séjour

Posted Sep 10, 2014 on Hotels
Bon séjour. Le principal défaut de cet hôtel est sa taille. Cela ressemble plus à un campus. Il y a beaucoup de batiments et ils se ressemblent tous. Il faut beaucoup marcher entre le lobby et la chambre et éviter de se perdre en route. Les restaurants sont de qualités.
Comment from Hotel Management
Aug 22, 2015 by Kempinski, Hotel Management
Dear Sir/Madam, Thank you for visiting us at Kempinski Hotel Haitang Bay Sanya and giving kind comments. I hope we achieved our goal in making your stay memorable and comfortable by providing outstanding service. It definitely would be our pleasure to provide the warmest hospitality service on any occasion to you again in near future.