Ratings based on 56 Verified Reviews

3.8 out of 5
77% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by Jennifer D

Posted Jul 30, 2017 on Hotels
Hotel is good and staffs are friendly
1 out of 5
by A verified traveler

VERY OLD HOTEL, not maintained for 8 years

Posted Nov 4, 2016 on Hotels
This hotel is only 8 years old but have never been maintained. It is in very poor conditions. slide of swimming pool is for example closed for years, but still on the picture. really out of the standard we can expect for a Pullman. We then stay at the other Pullman in Sanya, othe one is 100 times better. only good thing is that personal is very friendly, but they all know that this hotel is bad avoid this hotel,
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas and Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with our hotel management team and make adjustment accordingly. Our hotel rooms renovation plan was ongoing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ann Huang Guest Experience Manager Pullman Sanya Yalong Bay Villas & Resort
4 out of 5
by A verified traveler

Posted Aug 19, 2016 on Hotels
Perfect for a quiet rest. Rooms were clean
3 out of 5
Recommended
for Everyone
by A verified traveler from Kowloon

Villa villa

Posted Jul 11, 2016
Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.
Comment from Hotel Management
Jul 15, 2016 by Pullman Sanya Yalong Bay Villas&Resort, Hotel Management
Dear guest, We would like to thank you for choosing again to stay with Pullman Sanya Yalong Bay Villas &Resort during your recent visit to Sanya and for sharing your comments with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. Our hotel is Ongoing maintenance to improve the equipment and facilities, we are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
2 out of 5
by A verified traveler from Toronto

Far away from beach, old

Posted Jul 9, 2016
Hotel pool no light Fitness centre no air conditioning No sauna No shuttle bus to city and air port Overall it is hardly 5 star Max 3 No entertainment facility Buffet breakfast no fresh fruit Elevator wet floor I nearly fall
Comment from Hotel Management
Jul 12, 2016 by Sam Tian, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologiesfor the poor service and poor facilities & equipment rendered to you during your stay at our resort as it was unacceptable and not up to our standards. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. If your travels bring you back to Sanya we hope we can have the opportunity to show you our normally great service.
1 out of 5
by A verified traveler

Reserved room type is NOT available

Posted Mar 11, 2016
Pros: I couldn't believe that I could not have the room type I booked.
I've booked "Luxury Villa (368 square m)" via Expedia.com.hk, but hotel staff told us that this room type is not available and my booking is Thai Family Pool Villa (270 square m). They said they have upgrade our room to "Majestic Villa (270 square m)" but actually it is downgrade from 368 to 270.
Comment from Hotel Management
Mar 18, 2016 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Sanya Yalong Bay Villas & Resort
3 out of 5
by Lai-Yee

This traveler left a rating score only Posted Nov 13, 2015 on Hotels
3 out of 5
by Lai-Yee from Hong Kong

Posted Nov 12, 2015 on Hotels
The room was OK, with this price I have no complaint about it. The service of the hotel staff is not up to 5-stars standard except the bell / valet was quite helpful. The buffet at the restaurant was not too bad on the taste but the presentation made them do not look so tasty.
5 out of 5
by Ying Lung Jacky from Hong Kong

excellent stay

Posted Sep 16, 2015 on Hotels
Excellent services, quality of the room was out of my mind!
4 out of 5
Recommended
for Couples
by yannn

Awesome trip

Posted Sep 10, 2015 on Ebookers
The hotel is easy to be located. It locates among all the luxury hotel brands, in which Pullman is the most price worthy I think. I stayed in villa room with private pool, it's awesome to have a swim in a private pool every morning when u woke up! It's absolutely relaxing and not to forget to mention about the jacuzzi!