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Reviews of Renaissance Sanya Haitang Bay Resort

5 out of 5
Renaissance Sanya Haitang Bay Resort
1 Yezhou Road, Haitang Bay, Sanya, Hainan

Reviews

8.2

Very Good

Rating 10 - Excellent. 69 out of 185 reviews" "
Rating 8 - Good. 79 out of 185 reviews" "
Rating 6 - Okay. 23 out of 185 reviews" "
Rating 4 - Poor. 6 out of 185 reviews" "
Rating 2 - Terrible. 8 out of 185 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Stayed 1 night in Jan 2022

6/10 Okay

Iain

Liked: Cleanliness
Disappointing
Hotel is dated and needs a refurbishment. The addition of a heat pool would allow for winter swimming like at other hotels in Sanya. Restaurants were limited in selection and tired. Location seemed away from the any other decent off-site dining so overall not a great location if you are looking for a winter retreat.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The beds were comfortable and the facilities were clean. The pool area was fantastic. Several different swimming areas with many different activities. Food and drink service at the pool and room service took 30-40 minutes. On our first day, lunch took over an hour to receive our food. We had to remind them of our drink order and that was received about 40 minutes after it was first ordered. Swimming is not allowed in the ocean. Overall, the staff was helpful and friendly but I was disappointed in the service times. Although, this is very typical of China.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a resort away from the hustle and bustle and this was it! Great service, great food, everyone was super friendly. The rooms were a little musty would be my only complaint. A big shoutout to our restaurant server, Devin! He took such great care of our dining and beverage needs from start to finish! I would defintely go back. Note that you cannot swim in the ocean here because of the currents but it’s a beautiful private beach to walk along and stick your toes in.
Stayed 6 nights in Jun 2021

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a awesome! Breathtaking ocean view, unbeatable beach, nice and quite. Will definitely come back again!
Stayed 1 night in Mar 2021

10/10 Excellent

ting

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable experience.
The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.
Stayed 1 night in Jan 2021

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased and perfect for couples
We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
A Great location and very good value for the price.
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them. The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!
Stayed 3 nights in Apr 2019

8/10 Good

nh, Shanghai

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very accomodating and provided great service. The pools were really nice and the views of the ocean were beautiful. The lobby was also beautiful. I went to the spa and received an amazing massage. However, the food was too overpriced and not that tasteful. Also, the beach was inaccessible due to algae. The room was also dissappointing. It was dirty. There were ants, a dirty floor, mildew in the bathroom and dirty sheets. Every day I woke up with bites on my arms and legs. Something was biting me in the bed. After requesting another room, the biting stopped. The second room was better cleaned with no ants and cleaner sheets. Overall, the resort is beautiful from the outside but needs an upgrade in the inside. The staff is wonderful and I thank them for all of their help.
Stayed 4 nights in Mar 2019

2/10 Terrible

Sherry

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice hotel worth of the spending
Nice hotel, but the loctio is far requires car
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel i've been stayed. Nice place to relax.
Stayed 1 night in Oct 2018
Response from Vincent on Dec 10, 2018
Just wanted to thank you for your recent stay here at Renaissance Sanya Resort & Spa! So glad you were able to experience our authentic hospitality. We look forward to seeing you soon.

10/10 Excellent

vicky, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and with great spa
Enjoy so much especially at the Spa, nice staffs and overall hotel are with good services.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Room comfort
Not bad but not great
At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: it's ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall it's ok. But I would t come back as those little detractions add up
Stayed 1 night in Jun 2018

6/10 Okay

Teck

Disliked: Cleanliness, staff & service
The hotels are not being maintained sufficiently. Staff speaks little english.Wifi in the room is almost useless.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in Haitang Bay
Beautiful grounds, very nice resort . Family friendly , Beautiful ocean view . Only negative :Lacks long hours coffee-shop facility. Reasonably priced.
Stayed 3 nights in Mar 2018

8/10 Good

Daniel, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but inconvenient
Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.
Stayed 2 nights in Feb 2018

2/10 Terrible

Lena

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst hotel I ever stayed in
Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.
Stayed 4 nights in Oct 2017

2/10 Terrible

Gordon, Beijing, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No customer service
I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.
Stayed 4 nights in May 2017

10/10 Excellent

Lew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach. Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am. This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....

2/10 Terrible

James

Liked: Property conditions & facilities
Disliked: Room comfort
beautiful building, everything else is terrible
The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We won't be coming back

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.

8/10 Good

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family
Very comfortable stay and great value for the money. Great choice if you are just looking for a relaxing time by the pool or by the beach. Lots of activities for kids and very clean kids club. The staff in the kids club are friendly and there were even day camp for kid. A la Carte menu for all activities in the hotel. (e.g. even table tennis table cost USD$10) Lots of choices for restaurants within the hotel. Do try the Chinese restaurant in the hotel, which offers the best quality of food among all the others. Only downside is that the hotel private beach always has strong under current and dangerous for swimming.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very attentive and helpful but I had to request items to be restocked a couple of times as it was missed during cleaning. The room was very nice but there was a noticeable stain on the rug. It was ocean front and an short, easy walk to the beach from the room but it was sold as ocean view and the only thing visible were trees and not the ocean. The facilities were as expected. It is a great place to get away.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great front line staff... Poor management
Once Chinese holiday started - amenities were taken away but was charged more than double rate!! Wouldn't go back - poorly run. Front line staff were very kind though... Blame upper management for incredibly poor decisions!!

10/10 Excellent

SENG HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Aiping

Disliked: Cleanliness, room comfort
Not so good. The floor is dirty.

8/10 Good

Verified traveler

Liked: Staff & service
The hotel is very spacious and staffs are nice and helpful. However the ventilation system in the room needs to be improved.

8/10 Good

Minul, Dhaka, Bangladesh

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay with good service
Comfortable stay with good service not much amenities and food is costly located out of city so not much choice for food However, enjoyed the stay to the fullest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the hotel for 2 nights and we had a great time. The only bad part is the accessibility to the nearby atteactions from the hotel. We had no choice but to call reataurant van to pick us up after 4pm as there was no taxi in the hotel after that time. But the hotel bus is really convenient tho a bit dirty. Overall stay, very nice for interior and service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE POOL & RESTAURNT
hotel was very carm & Clean Room was convinence for familly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pretty good services
It was a very relaxing stay for us and we enjoyed all the pools so bad! There were very less customers using the pools that we could have a good time. Have buffet breakfast during our stay. Food choices was so so. Very touched by notes left to us by housekeeping everyday after they cleaned our room. Very caring and considerate message. However, had bad experience with the concierge once when we were trapped in town late night failed to catch a taxi back to hotel. Other than that, it was a very great vacation for us.

10/10 Excellent

Alpz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
We had a fantastic time staying at this hotel!! Had never expected it to be as amazing as it was a words cannot describe how beautiful, clean, tranquil and spectacular the resort is. If in China it's worth taking a couple of days out to relax here in Sanya

10/10 Excellent

HOI YEE, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
This hotel is fabulous! I love the staff and the environment here! The Thai restaurant is good but the rests are just fine. The breakfast made our day so we will definitely book the room with breakfast again if we come next time :)

10/10 Excellent

Ignacio, Argentina (Living in Shenzhen)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway for the family.
Hotel is excellent for kids! Lot of attractions, the beach.... Staff is very friendly. They knew we were going with kids so they've arranged some gifts and attractions for them in the check-in. Beach is very clean and huge. There's a lot of space for running, building sand castles, etc... I have only one small suggestions: In the beach the sunshades are very few. If you want to grab one you must go there early in the morning or you'll have to sit down in the sand.

10/10 Excellent

Richard, Shenyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in China
Beautiful and well maintained resort. The staff was great and very attentive. The Navigator will arrange a car and driver for any day trips you wish to take on the island. Food and beverage are overpriced. Find the beverage hut across from the 'Seafood Booth' for affordable drink. The private beach and pool are very nice. Not much in the immediate area, but if you come for seclusion, you can't beat it. The hotel offers a shuttle to town. There is a great little international supermarket on the 5th floor of Summer Mall. Grab some provisions and bring them back. We hated to leave, so memorable experience for us and highly recommended.

8/10 Good

SMcS, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, tropical garden, beachside setting
A beautifully designed hotel set amidst tranquil lush gardens. During our visit the hotel was very quiet which sorted our choice of break. The staff are friendly and attentive. The public Reas are kept clean and cool. The spa lacked a little refinement and the spa staff struggled with explaining the facilities and treatments in English. The restaurants and bars were very good and the one night when live entertainment was offered the standard was high. The beach was clean with plenty of loungers and cabanas. There was a lack of poolside and beach service which was disappointing.

8/10 Good

Wilma, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic hotel in the middle of nowhere
Amazing nice hotel. Just too isolated! The hotel is in the middle of nowhere. There is one more hotel in the neighbourhood. All you can see around are farming fields and the works. There are no pubs, no restaurants, no shops, no markets, no public transport at all! The only place you can eat is the hotel. The beach outside the hotel area is full of rubbish and glass fragments. And be aware, chinese in this island just don't speak english!!! There are only couple of people in the hotel reception who have basic english skills. Only the minority can speak russian. The good new is that the nearest civilisation is dadonghai bay, 1 h away from the hotel. And there is a free shuttle bus from the hotel twice a day. The hotel itself is epic and gigantic though! There are plenty of merits as well: amazing huge territory and buildings, nice park, gigantic swimming pool, jacuzzi, clean beach, helpful staff, delicious food, spa, fitness etc. The hotel offers a variety of entertainments, however some of them are extremely expensive (body massage cost around £60-80...)

10/10 Excellent

Anthony, Bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute dream place.
A wonderful, picturesque and tranquil place to enjoy a romantic get away. I would also recommend the many excursions too; plenty to see and do.

6/10 Okay

NO Service sorry, Hong Kong

Liked: Cleanliness, room comfort
Very Bad service
From the Check in Desk it was all Bad servise, Check in person tried to make us Pay for Breakfast again after itr was clearly marked inclusive , same deal for the extra bed for my child , ended calling for the manager , Who on;y said 2 words. The main problem with the RENAISSANCE Sanya is the Lack of Training with there staff , and Managers do not pull them in line , The food &beverage staff just do not know what to do , and they are always standing around taking together and ignoring the customers , it can only get worse when all the other MEGA RESORTS in HAITANG BAY are finished , where do you get trained staff ?????????,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort
The room and pool are very nice. The breakfast buffet is very crowd and terrible. The dinner is very expensive, but the quality is not very good.

8/10 Good

John, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but far from city
Nice Hotel with good facilities but far from city. The Hotel provide free shuttle bus to City twice a day. Breakfast is overall. Good for family.

8/10 Good

mkfchow, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Shuttle Bus
Excellent with reasonable price but far away from Airport. Lack of surrounding area for visit.

8/10 Good

John Lauria

Liked: Cleanliness, room comfort
Sanya May/June 2014
Resort was very nice but there was a large language barrier. Staff did not speak sufficient English. Beach was very nice and private.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Fantastic with kids
Huge pool,amazing hotel design. However,lack of attention to detail with regards to cleaning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms and luxury service.
Attended a conference at this hotel. Smooth check-in, and happy to land in an Oceanview King which was enormous! Service was very good, although English proficiency of the staff is very limited aside from the Front Desk staff. Restaurant quality was excellent, service and food very good. Service was vastly improved after I whipped out my Google Translate app and dictated my order to the staff in Chinese via the app. Spa and fitness center area is beautiful. Pool are extensive and well maintained. Only complaint is that the beach in unusable - too much trash washing up onshore from Haitang Bay, likely washed south to Hainan from Guangzhou via ocean currents. The hotel employs a small army of people to constantly clean up the beach, but until this problem is cleaned up then choose the pools over the beach.

2/10 Terrible

Philoup, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Hotel in bad condition of maintenance, food mediocre, Concierges completly inneffecient, service below standards, staff dont even know when outlets open or close, no Managment around, completly overpriced as food and rooms, only good point is the pool... stay away from place