Ratings based on 146 Verified Reviews

4.1 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Beijing, China

No customer service

Posted Aug 28, 2017
I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.
4 out of 5
for Families
by A verified traveler

Posted Jun 8, 2017
Pros: Nice pools and activities for kids
Cons: Pricing on many amenities and far from many other areas
Location: Local grocery store about 1 KM
Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.
5 out of 5
by Lew

Posted Mar 8, 2017 on Hotels
Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach. Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am. This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....
1 out of 5
by James

beautiful building, everything else is terrible

Posted Jan 3, 2017 on Hotels
The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We won't be coming back
4 out of 5
for Everyone
by A verified traveler

Posted Nov 19, 2016
Cons: The room service menu is limited. And there are no life guards so it is swim at your own risk even in marked-buoyed areas.
Location: When you go know that it is a trek to anywhere. But is you go with just wanting to rest, hang at a beautiful, clean, safe beach then it is perfect.
The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.
4 out of 5
by Clement

Great stay for family

Posted Jul 29, 2016 on Hotels
Very comfortable stay and great value for the money. Great choice if you are just looking for a relaxing time by the pool or by the beach. Lots of activities for kids and very clean kids club. The staff in the kids club are friendly and there were even day camp for kid. A la Carte menu for all activities in the hotel. (e.g. even table tennis table cost USD$10) Lots of choices for restaurants within the hotel. Do try the Chinese restaurant in the hotel, which offers the best quality of food among all the others. Only downside is that the hotel private beach always has strong under current and dangerous for swimming.
3 out of 5
by A verified traveler

Great front line staff... Poor management

Posted Feb 10, 2016
Once Chinese holiday started - amenities were taken away but was charged more than double rate!! Wouldn't go back - poorly run. Front line staff were very kind though... Blame upper management for incredibly poor decisions!!
5 out of 5

This traveler left a rating score only Posted Feb 1, 2016 on Hotels
3 out of 5
by Aiping

Posted Jan 24, 2016 on Hotels
Not so good. The floor is dirty.
4 out of 5
by A verified traveler

Posted Dec 23, 2015 on Hotels
The hotel is very spacious and staffs are nice and helpful. However the ventilation system in the room needs to be improved.