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Reviews of Sheraton Sanya Resort

5 out of 5
Sheraton Sanya Resort
Yalong Bay National Resort Dis, Sanya, Hainan

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 93 reviews" "
Rating 8 - Good. 30 out of 93 reviews" "
Rating 6 - Okay. 8 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jingwei

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Penny on Mar 26, 2024
尊敬的客人,感谢您选择三亚亚龙湾喜来登度假酒店,我们很高兴您对酒店作出的好评和称赞!您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注,我们期待着您的再次光临!

10/10 Excellent

Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店入住体验非常不错,后院的海滩景色真是叹为观止,难得的美景,自助早餐也好吃,就是假期时间太多,不然还可以多住几晚
Stayed 3 nights in Feb 2024
Response from Penny on Feb 28, 2024
尊敬的宾客:您好!非常感谢您选择入住三亚亚龙湾喜来登度假酒店并对我们酒店环境的赞许!我们酒店坐落于亚龙湾延绵7公里长的海岸线上,处于亚龙湾中心地带。这里海清沙白、椰影婆娑,在我们洁白的沙滩旁,任海风轻抚,是您休闲度假的最好选择。我们将不断提高服务质量,为您带来更加舒适的度假体验。真诚期待您的再度光临,祝您生活愉快,万事如意!

8/10 Good

Wenyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Penny on Feb 28, 2024
尊敬的客人,非常感谢您对此次入住进行点评。我们很高兴您对此次入住十分满意。我们将继续为您提供高效服务、洁净空间和美味佳肴,让您享受更为优质的入住体验。再次诚意致谢!我们期待着您的再次莅临!

10/10 Excellent

Feng

Stayed 2 nights in Jul 2023
Response from Penny on Sep 13, 2023
尊敬的客人,感谢您选择三亚亚龙湾喜来登度假酒店,我们很高兴您对酒店作出的好评和称赞!您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注,我们期待着您的再次光临!

4/10 Poor

JUNJIE

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
They don't have checkout line. Check in and out are in the same line. I'm sweeting so bad, it took me 45 minutes to checkout .
Stayed 3 nights in Jun 2023
Response from Penny on Jun 16, 2023
Dear Guest,Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. we will strengthen our staff training and improve check in and out time. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.

10/10 Excellent

Qi

Stayed 1 night in Mar 2023
Response from Penny on Apr 24, 2023
亲爱的宾客,您好!非常感谢您选择入住三亚亚龙湾喜来登度假酒店!感谢您对酒店的好评。我们酒店处于亚龙湾中心位置,这里海清沙白、椰影婆娑,是您休闲度假的最好选择。在喜来登,我们希望宾客感到舒适自在;在喜来登,我们希望尽地主之道,使每个人宾至如归,宛若故里。真诚期待您的再度光临,祝您生活愉快,万事如意!

6/10 Okay

Henry

Stayed 4 nights in Feb 2023
Response from Penny on Feb 25, 2023
尊敬的宾客,您好!请接受来自三亚亚龙湾喜来登度假酒店最诚挚的问候!我们很抱歉没能给您带来一个满意的体验,这是我们需要检讨的改进的地方。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。此后我们也会加强对员工的培训,提高服务速度与质量,以期满足您的期望,望您能接受我们最诚挚的歉意。期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

6/10 Okay

ANIL KUMAR

Stayed 3 nights in Jan 2023
Response from Penny on Jan 9, 2023
尊敬的客人,您好!首先在感谢您选择三亚亚龙湾喜来登度假酒店。酒店未能给您提供满意的度假体验,对此我们深表遗憾,请您允许我为给您造成的不便说声抱歉。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标!期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

10/10 Excellent

HAIJIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip with pretty well stay
Stayed 1 night in Dec 2022
Response from Penny on Jan 9, 2023
Dear Guest,Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment.We are inspired by your compliments to our resort, and also glad to hear that you had a happy holiday here, which give us great encouragement. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.Best Regards.

10/10 Excellent

SUI MO

Stayed 4 nights in Dec 2022
Response from Penny on Jan 4, 2023
尊敬的客人,感谢您选择三亚亚龙湾喜来登度假酒店,我们很高兴您对酒店作出的好评!您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注,我们期待着您的再次光临!

8/10 Good

Philip

Stayed 3 nights in Dec 2022
Response from Penny on Jan 4, 2023
尊敬的宾客,您好!请接受来自三亚亚龙湾喜来登度假酒店最诚挚的问候!我们很抱歉没能给您带来一个满意的体验,这是我们需要检讨的改进的地方。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

4/10 Poor

Nicole

Stayed 4 nights in Jul 2022
Response from Penny on Jul 18, 2022
尊敬的客人,您好!首先在感谢您选择三亚亚龙湾喜来登度假酒店。酒店未能给您提供满意的度假体验,对此我们深表遗憾,请您允许我为给您造成的不便说声抱歉。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标!期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

10/10 Excellent

Simon

Stayed 8 nights in Jun 2022
Response from Penny on Jun 22, 2022
尊敬的宾客:您好!感谢您选择入住三亚亚龙湾喜来登度假酒店并抽出宝贵时间向我们反馈您的入住体验。酒店坐落于亚龙湾延绵7公里长的海岸线上,处于亚龙湾中心地带。这里海清沙白、椰影婆娑,在我们洁白的沙滩旁,任海风轻抚,是您休闲度假的最好选择。我们将不断提高服务质量,为您带来更加舒适的度假体验。真诚期待您的再度光临,祝您生活愉快,万事如意!

10/10 Excellent

Anbrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff, nice services and beautiful view, administration and management well done.
Stayed 5 nights in Feb 2022
Response from Penny on Feb 28, 2022
Dear Valued Guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. . We are dedicated to provide our best hospitality to our guests. We hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future! Warmest Regards.

10/10 Excellent

Jason Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, quite good
Service was excellent. Room was a bit dated. Air conditioning was minimal, but still comfortable. It was not too busy when I was there, so I could find a seat either on the beach or at one of the pools.
Stayed 5 nights in Jan 2022
Response from Penny on Jan 29, 2022
Dear Valued Guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations.With 5 outdoor swimming pools,especially in one of heated pool can enjoy freely for fun.Sheraton Sanya will meet your needs what you want.Thank you for your positive feedback and we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future! Warmest Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beach vacation
It was very comfortable, very attentive and nice staff, great management, the grounds beautiful and well cared for, same goes for the beachfront… good dining options, would definitely stay there again and recommend the hotel to friends
Stayed 10 nights in Jan 2022
Response from Penny on Jan 19, 2022
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our beach and service. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort. Best Regards.

10/10 Excellent

Shuangbao

Stayed 3 nights in Jan 2022
Response from Penny on Jan 20, 2022
尊敬的宾客,感谢您选择三亚亚龙湾喜来登度假酒店!非常高兴您的此次的入住体验是愉悦的并对酒店的整体环境的肯定。三亚亚龙湾喜来登度假酒店位于亚龙湾国家旅游度假区腹地,水清沙幼,直面美丽壮阔的南中国海景,在瑶池西餐厅由棕榈树和瀑布装点的环境中享用美味早餐和特色美食,是一个绝佳的度假圣地。您的满意是我们前进的动力,真诚的希望与您再次相约三亚亚龙湾喜来登度假酒店!祝您一切顺利。

6/10 Okay

Katrien

Stayed 7 nights in Dec 2021
Response from Penny on Dec 31, 2021
尊敬的客人,您好!首先在感谢您选择三亚亚龙湾喜来登度假酒店。酒店未能给您提供满意的度假体验,对此我们深表遗憾,请您允许我为给您造成的不便说声抱歉。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标!期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

6/10 Okay

Rodrigo

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2021
Response from Penny on Sep 29, 2021
尊敬的宾客,您好!请接受来自三亚亚龙湾喜来登度假酒店最诚挚的问候!我们很抱歉没能给您带来一个满意的体验,这是我们需要检讨的改进的地方。我们重视每一位宾客的体验及反馈,您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道,给我们一个补救的机会,或者随时在房间拨打0寻求宾客服务中心帮助,我们定会给您一个满意的服务和体验。此后我们也会加强对员工的培训,提高服务速度与质量,以期满足您的期望,望您能接受我们最诚挚的歉意。期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇,以让我们有机会为您奉上更优质的服务!

10/10 Excellent

Verified traveler

Liked: Staff & service
The hotel staff and beach are amazing.
Stayed 7 nights in Jul 2021
Response from Penny on Aug 9, 2021
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our staff and beach. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort. Best regards.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I think it was a terrific place to be at. The management was very nice and friendly and we were able to check in early. The breakfast was good and the amenities around were great. Dinner, while expensive was tremendous and the ambience they created was exceptional. My only complaint would be that there weren’t enough workers so it took a little longer to get our drinks delivered at the pool (maybe they were really busy) But everything else was lovely. Our housekeeper cleaned every day and gave us a ton of water (which we drank).
Stayed 5 nights in Jul 2021
Response from Penny on Jul 26, 2021
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to our resort,all of our staff are committed to providing excellent service to make sure you can have a memorable holiday here, which will give us great encouragement. We are looking forward to seeing you again. Best regards

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and spacious. Family friendly .
Stayed 7 nights in Jul 2021

8/10 Good

Elyo

Stayed 4 nights in Jun 2021
Response from Penny on Jun 16, 2021
尊敬的客人,非常感谢您对此次入住进行点评。我们很高兴您对此次入住十分满意。我们将继续为您提供高效服务、洁净空间和美味佳肴,让您享受更为优质的入住体验。再次诚意致谢!我们期待着您的再次莅临!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya retreat
Loved the variety of outdoor pool options. Spent most of our time in the lagoon pool. It was shady and had lots of day beds with umbrellas nearby. My only complaint was noisy neighbors at night.
Stayed 6 nights in May 2021

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, except meals
The room was good, clean and quiet. The access to the pool and the beach were correct. The only thing that needs to be improved is the breakfast and food in general, the quality of the food is not good.
Stayed 4 nights in Apr 2021
Response from Penny Luan on Apr 25, 2021
Dear Guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing with us your valuable comments. We have passed your comments about the food to our management team for necessary actions. We would love to welcome you again and all of our staff will try our best to provide you with the best service. Beat regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasurable stay. Right now they are going through renovations throughout the whole property which makes it not being able to use the facilities.
Stayed 4 nights in Apr 2021
Response from Penny Luan on Apr 25, 2021
Dear Guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. During your stay, the lobby and certain areas of our hotel are being maintained, hotel has to closed some facilities for the safety of guests. We apologize for any inconvenience caused to you . Thank you again for your time and we look forward to welcoming you back to our resort in the future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation ever!!
Amazing experience!!!
Stayed 6 nights in Apr 2021
Response from Penny on Apr 19, 2021
Dear valued guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort. We are so glad that you are satisfied with our breakfast and our service. Our hotel situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort. Best Regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room condition kind of run down but acceptable. A bit noisy during the night. Breakfast is good with plenty of choices. Location is great and many dinning choices around
Stayed 2 nights in Feb 2021
Response from Penny on Feb 24, 2021
Dear Valued Guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort. We are very glad to hear that you are satisfied with our hotel. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings, in terms of room condition you mentioned, we will timely report to our executive team and relevant departments, and all of us will diligently make every effort to improve these points. Thank you again for your review and in the meantime, we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future!

10/10 Excellent

Zhongao

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Penny on Dec 22, 2020
亲爱的客人, 感谢您选择三亚喜来登度假酒店,并与我们分享您的宝贵意见。 您对我们酒店的赞赏使我们深受鼓舞,也很高兴听到您在这里度过了愉快的假期,这使我们深受鼓舞。 再次感谢您的宝贵时间,我们期待您下次入住三亚喜来登度假酒店。 致以最亲切的问候。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Beaches
The hotel was older but the location was good and the beach was much better than other areas. The price was fair and if you want cleaner beaches this hotel is the right place for you.
Stayed 1 night in Aug 2020
Response from Penny on Aug 24, 2020
Dear valued guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. In terms of facilities, to ensure that we continue to provide a product that does stand out we have been undergoing a full refurbishment in 2017.We look forward to welcoming you back to our resort in the future.

8/10 Good

Stacey A

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Penny on Aug 13, 2020
尊敬的宾客,您好!感谢您选择三亚喜来登度假酒店,非常荣幸获得您的反馈,您的鼓励就是我们进步的最大动力,我们一定会努力做得更好!同时也希望您抽出宝贵的时间在Expedia网站上留下您的点评。期待您的再次入住,祝您生活愉快!

6/10 Okay

NG, NYC

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the smell in the guest rooms was either 2nd hand smoking or from the sewage system. the hotel needs an overhaul of its central air system. this one problem kinda wipes out everything else great about it.
Stayed 6 nights in Nov 2019
Response from Penny on Aug 3, 2020
Dear valued guest, May we thank you for choosing Sheraton Sanya Resort and taking the time to write this review. We are inspired by your compliments to our hotel. Mostly we apologize for that the smell of smoke in your room made you feel terrible, our hotel is equipped with air purifier.Please let us know at the first time if you need help, we will surely to offer you this service during your stay, so as to give us a chance to remedy it. At the same time, we have shared your concerns about the room air conditioner with the management team.Thank you again for your time and We look forward to welcoming you back to our resort in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, highly recommend.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Biggest problem was that they had terrible reading lights in bed. Many of like to read books in the bed before sleep and it was impossible. Nothing else to complain. Beautiful place to relax.
Stayed 7 nights in Feb 2019
Response from Jessy on Mar 9, 2019
Dear Guest, Thank you so much for sharing such valuable comments with us. About the reading lights, we have passed it to our management team to take actions. We also feel very happy for hearing your compliments towards our hotel. We are looking forward to your next stay. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Hotel is a bit old, but the services were good. Location is good with private beach. Food was so so. We spent over RMB1000 for a seafood dinner for two at Baiyun Restaurant (not sure if the name is correct), but was very disappointing. The buffet was good.
Stayed 3 nights in Nov 2017
Dear customer, Thanks for your feedback and thanks again for your visiting! We are sorry for your displeasure.we had given your feedback to Baiyun Restaurant Apartment,we will impove,Looking forward to your next visit. Best with regards!

10/10 Excellent

Jenny, New Uork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool and close to the beach
Good hotel, nice swimming pool and stand by the beautiful beach. The breakfast is excellent.
Stayed 3 nights in Jul 2017
Response from Connie on Aug 14, 2017
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. Thank you for your compliments to hotel swimming pool and beach, we realy hope we have enjoyed your great holiday at Sheraton Sanya Resort and we are welcoming you to Sheraton Sanya Resort times and times again. Thank you. Best regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, location is perfect for beach goer

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
good value for the price
Okay stay. Property was well kept and good value for the price

8/10 Good

Verified traveler

Liked: Cleanliness

6/10 Okay

Bel, Singapore

Liked: Cleanliness
Disliked: Staff & service
Bad services
Bad! Bad! Bad! Their services really very bad, no energy in the resorts, hardly see their staff smiles! Only 2 people impressed me - April & Leon from the reception (check-in & check-out). Need to make 2 calls to get my air-con fixed. I almost check out on after 1st night to move to nearby resort but due to restriction, stay on. Didn't expect such services n toiletries used in room from Sheraton!

8/10 Good

Lawrence

Stayed 7 nights in Oct 2023
Response from Penny on Nov 6, 2023
Dear Guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We look forward to welcoming you back to our resort in the future.Best regards

10/10 Excellent

SANGPYO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
방음이 너무 좋지않다 룸클리닝의 수준이 좋지 않다 스페셜다이닝의 수준이 좋지않다 욕조가 너무나 작다 그 외에는 대체로 만족스러움
Stayed 3 nights in Apr 2023
Response from Penny on Apr 24, 2023
Dear Valued Guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. Sheraton Sanya will meet your needs what you want. We assure you that your comments have been shared with our Management Team so that to ensure a constant service. Thank you for your positive feedback and we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future!

10/10 Excellent

Song

Stayed 1 night in Mar 2023
Response from Penny on Apr 24, 2023
亲爱的宾客,您好!非常感谢您选择入住三亚亚龙湾喜来登度假酒店!感谢您对酒店的好评。我们酒店处于亚龙湾中心位置,这里海清沙白、椰影婆娑,是您休闲度假的最好选择。在喜来登,我们希望宾客感到舒适自在;在喜来登,我们希望尽地主之道,使每个人宾至如归,宛若故里。真诚期待您的再度光临,祝您生活愉快,万事如意!

10/10 Excellent

Hong

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
老牌酒店维护很好,服务很好,酒店热带园林景观很美,阳台看海景很棒。下次还会选择入住。
Stayed 3 nights in Jan 2023
Response from Penny on Feb 9, 2023
尊敬的宾客,请接收来自三亚亚龙湾喜来登度假酒店亲切的问候!我们非常荣幸您选择三亚亚龙湾喜来登度假酒店做为此次您的度假目的地,从您的言语中得知您在此度过了一个美好的假期。我们酒店地处亚龙湾中心位置,有绝佳的视野和优质的沙滩,我们的热带园林覆盖率达70%左右,非常适合休闲度假。酒店注重为我们的宾客提供优质服务,全心全意将每一处服务细节做得更好,为您和其他宾客营造美好的度假回忆。期待您的再次光临,祝您一切顺利。

8/10 Good

VIKTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was our second visit to this hotel during the New Year time. Pluses: Again, it was a good compromise between the price and the services. The territory around the hotel might be the best among all other 4-5 star hotels in the vicinity. Very good beach. Nice breakfast buffet Minuses: the hotel definitely needs renovation. The restaurant is often overfilled between 8:30 and 10. The check-in procedure is VERY slow - the slowest one we have ever experienced.
Response from Penny on Jan 11, 2023
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our beach. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Please rest assure that we will investigate on what you have mentioned and we assure you that your comments have been shared with our Management Team and we will look into the areas that we need to improve to ensure a consistent service to our customers. Again we thank you for your comments and look forward to have you with us next time. Best regards

10/10 Excellent

Shaohan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Penny on Sep 26, 2022
尊敬的客人,感谢您选择三亚亚龙湾喜来登度假酒店,我们很高兴您对酒店作出的好评和称赞!您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注,我们期待着您的再次光临!

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Penny on Oct 11, 2021
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

jing

Stayed 3 nights in Sep 2021
Response from Penny on Sep 24, 2021
尊敬的客人,感谢您选择三亚亚龙湾喜来登度假酒店,我们很高兴您对酒店作出的好评和称赞!您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注,我们期待着您的再次光临!

8/10 Good

JUNTING

Stayed 3 nights in Jun 2021
Response from Penny on Jun 25, 2021
尊敬的客人,非常感谢您对此次入住进行点评。我们很高兴您对此次入住十分满意。我们将继续为您提供高效服务、洁净空间和美味佳肴,让您享受更为优质的入住体验。再次诚意致谢!我们期待着您的再次莅临!

10/10 Excellent

jing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的设施虽然有一些陈旧,但是整体感觉还是很不错的,每日客房清洁也很彻底,酒店服务人员热情。
Stayed 4 nights in Mar 2021
Response from Penny on Mar 13, 2021
尊敬的宾客,非常高兴您选择三亚亚龙湾喜来登度假酒店作为您此次三亚之行目的地。我们也很欣慰您对此次入住十分满意,酒店全体员工致力于为每一位宾客提供卓越的服务,并希望用细致温馨的每一处细节给您带来难忘的度假体验!您对酒店的赞许,是我们一直以来不懈的追求。我们期待您的再次光临!祝您一切顺利!