All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They don't have checkout line. Check in and out are in the same line. I'm sweeting so bad, it took me 45 minutes to checkout .
JUNJIE
Stayed 3 nights in Jun 2023
Response from Penny on Jun 16, 2023
Dear Guest,Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. we will strengthen our staff training and improve check in and out time. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Dear Guest,Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment.We are inspired by your compliments to our resort, and also glad to hear that you had a happy holiday here, which give us great encouragement. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.Best Regards.
Good stuff, nice services and beautiful view, administration and management well done.
Anbrina
Stayed 5 nights in Feb 2022
Response from Penny on Feb 28, 2022
Dear Valued Guest,
Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. . We are dedicated to provide our best hospitality to our guests. We hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future! Warmest Regards.
Service was excellent. Room was a bit dated. Air conditioning was minimal, but still comfortable. It was not too busy when I was there, so I could find a seat either on the beach or at one of the pools.
Jason Marc
Stayed 5 nights in Jan 2022
Response from Penny on Jan 29, 2022
Dear Valued Guest,
Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations.With 5 outdoor swimming pools,especially in one of heated pool can enjoy freely for fun.Sheraton Sanya will meet your needs what you want.Thank you for your positive feedback and we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future!
Warmest Regards
It was very comfortable, very attentive and nice staff, great management, the grounds beautiful and well cared for, same goes for the beachfront… good dining options, would definitely stay there again and recommend the hotel to friends
Verified traveler
Stayed 10 nights in Jan 2022
Response from Penny on Jan 19, 2022
Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our beach and service. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Best Regards.
Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our staff and beach. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Best regards.
I think it was a terrific place to be at. The management was very nice and friendly and we were able to check in early. The breakfast was good and the amenities around were great. Dinner, while expensive was tremendous and the ambience they created was exceptional. My only complaint would be that there weren’t enough workers so it took a little longer to get our drinks delivered at the pool (maybe they were really busy) But everything else was lovely. Our housekeeper cleaned every day and gave us a ton of water (which we drank).
Nathaniel
Stayed 5 nights in Jul 2021
Response from Penny on Jul 26, 2021
Dear Guest,
Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to our resort,all of our staff are committed to providing excellent service to make sure you can have a memorable holiday here, which will give us great encouragement. We are looking forward to seeing you again. Best regards
Loved the variety of outdoor pool options. Spent most of our time in the lagoon pool. It was shady and had lots of day beds with umbrellas nearby. My only complaint was noisy neighbors at night.
The room was good, clean and quiet. The access to the pool and the beach were correct. The only thing that needs to be improved is the breakfast and food in general, the quality of the food is not good.
Isabel
Stayed 4 nights in Apr 2021
Response from Penny Luan on Apr 25, 2021
Dear Guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing with us your valuable comments. We have passed your comments about the food to our management team for necessary actions. We would love to welcome you again and all of our staff will try our best to provide you with the best service. Beat regards
It is always a pleasurable stay. Right now they are going through renovations throughout the whole property which makes it not being able to use the facilities.
Verified traveler
Stayed 4 nights in Apr 2021
Response from Penny Luan on Apr 25, 2021
Dear Guest,
Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. During your stay, the lobby and certain areas of our hotel are being maintained, hotel has to closed some facilities for the safety of guests. We apologize for any inconvenience caused to you . Thank you again for your time and we look forward to welcoming you back to our resort in the future.
Best regards,
Dear valued guest,
Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort. We are so glad that you are satisfied with our breakfast and our service. Our hotel situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
Best Regards.
Room condition kind of run down but acceptable. A bit noisy during the night. Breakfast is good with plenty of choices. Location is great and many dinning choices around
Verified traveler
Stayed 2 nights in Feb 2021
Response from Penny on Feb 24, 2021
Dear Valued Guest,
Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort. We are very glad to hear that you are satisfied with our hotel. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings, in terms of room condition you mentioned, we will timely report to our executive team and relevant departments, and all of us will diligently make every effort to improve these points. Thank you again for your review and in the meantime, we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future!
The hotel was older but the location was good and the beach was much better than other areas. The price was fair and if you want cleaner beaches this hotel is the right place for you.
Verified traveler
Stayed 1 night in Aug 2020
Response from Penny on Aug 24, 2020
Dear valued guest,
Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. In terms of facilities, to ensure that we continue to provide a product that does stand out we have been undergoing a full refurbishment in 2017.We look forward to welcoming you back to our resort in the future.
the smell in the guest rooms was either 2nd hand smoking or from the sewage system. the hotel needs an overhaul of its central air system. this one problem kinda wipes out everything else great about it.
NG
Stayed 6 nights in Nov 2019
Response from Penny on Aug 3, 2020
Dear valued guest, May we thank you for choosing Sheraton Sanya Resort and taking the time to write this review. We are inspired by your compliments to our hotel. Mostly we apologize for that the smell of smoke in your room made you feel terrible, our hotel is equipped with air purifier.Please let us know at the first time if you need help, we will surely to offer you this service during your stay, so as to give us a chance to remedy it. At the same time, we have shared your concerns about the room air conditioner with the management team.Thank you again for your time and We look forward to welcoming you back to our resort in the future.
Biggest problem was that they had terrible reading lights in bed.
Many of like to read books in the bed before sleep and it was impossible.
Nothing else to complain. Beautiful place to relax.
Verified traveler
Stayed 7 nights in Feb 2019
Response from Jessy on Mar 9, 2019
Dear Guest,
Thank you so much for sharing such valuable comments with us. About the reading lights, we have passed it to our management team to take actions. We also feel very happy for hearing your compliments towards our hotel.
We are looking forward to your next stay.
Best regards.
Hotel is a bit old, but the services were good. Location is good with private beach.
Food was so so. We spent over RMB1000 for a seafood dinner for two at Baiyun Restaurant (not sure if the name is correct), but was very disappointing. The buffet was good.
Verified traveler
Stayed 3 nights in Nov 2017
Dear customer,
Thanks for your feedback and thanks again for your visiting!
We are sorry for your displeasure.we had given your feedback to Baiyun Restaurant Apartment,we will impove,Looking forward to your next visit.
Best with regards!
Good hotel, nice swimming pool and stand by the beautiful beach. The breakfast is excellent.
Jenny
Stayed 3 nights in Jul 2017
Response from Connie on Aug 14, 2017
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. Thank you for your compliments to hotel swimming pool and beach, we realy hope we have enjoyed your great holiday at Sheraton Sanya Resort and we are welcoming you to Sheraton Sanya Resort times and times again. Thank you. Best regards
very nice hotel, location is perfect for beach goer
Lisa
8/10 Good
Verified traveler
Feb 27, 2017
Liked: Cleanliness, staff & service
good value for the price
Okay stay. Property was well kept and good value for the price
Verified traveler
8/10 Good
Verified traveler
Nov 3, 2014
Liked: Cleanliness
Verified traveler
6/10 Okay
Bel, Singapore
Aug 9, 2013
Liked: Cleanliness
Disliked: Staff & service
Bad services
Bad! Bad! Bad! Their services really very bad, no energy in the resorts, hardly see their staff smiles! Only 2 people impressed me - April & Leon from the reception (check-in & check-out). Need to make 2 calls to get my air-con fixed. I almost check out on after 1st night to move to nearby resort but due to restriction, stay on. Didn't expect such services n toiletries used in room from Sheraton!
Bel
8/10 Good
Lawrence
Oct 26, 2023
Lawrence
Stayed 7 nights in Oct 2023
Response from Penny on Nov 6, 2023
Dear Guest, Thank you for choosing Sheraton Sanya Yalong Bay Resort. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We look forward to welcoming you back to our resort in the future.Best regards
10/10 Excellent
SANGPYO
Traveled with partner
Apr 14, 2023
Liked: Cleanliness, staff & service, amenities
방음이 너무 좋지않다
룸클리닝의 수준이 좋지 않다
스페셜다이닝의 수준이 좋지않다
욕조가 너무나 작다
그 외에는 대체로 만족스러움
SANGPYO
Stayed 3 nights in Apr 2023
Response from Penny on Apr 24, 2023
Dear Valued Guest, Thank you for your recent stay at Sheraton Sanya Yalong Bay Resort and taking the time to give us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. Sheraton Sanya will meet your needs what you want. We assure you that your comments have been shared with our Management Team so that to ensure a constant service. Thank you for your positive feedback and we hope that we will have the opportunity of welcoming you back to Sheraton Sanya Yalong Bay Resort in the future!
It was our second visit to this hotel during the New Year time.
Pluses:
Again, it was a good compromise between the price and the services. The territory around the hotel might be the best among all other 4-5 star hotels in the vicinity. Very good beach. Nice breakfast buffet
Minuses:
the hotel definitely needs renovation. The restaurant is often overfilled between 8:30 and 10. The check-in procedure is VERY slow - the slowest one we have ever experienced.
VIKTOR
Response from Penny on Jan 11, 2023
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our beach. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Please rest assure that we will investigate on what you have mentioned and we assure you that your comments have been shared with our Management Team and we will look into the areas that we need to improve to ensure a consistent service to our customers. Again we thank you for your comments and look forward to have you with us next time. Best regards