Ratings based on 21 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Posted May 31, 2017
Pros: Large grounds, landscaping was very pleasing
The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
by A verified traveler from kuala Lumpur, Malaysia
Nice hotel but inconveniencePosted Apr 11, 2017
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.
luxury and comfortPosted Feb 15, 2017 on Hotels
I really like it. The room is big and the restaurants is also good.
by Diana from Tel Aviv
Exeptional - perfect vacationPosted Aug 6, 2016 on Hotels
Amazing stay, the hotel was above all expectations –the room, the bech, the pools, the great service. all made it relaxing and pampering vacation. Friendly staff, all glad to help, smiling and kind. Bikendi was the a great help in overcoming all language barriers and upgraded our stay even more. Food was excellent in all restaurants but breakfast and dinner in driftwood were exceptional. We were extremely happy with Choosing Sanya and especially St. Regis there.
Posted Feb 28, 2016 on Hotels
by A verified traveler
Posted Dec 23, 2015 on Hotels
The hotel condition is excellent but the service is very very inefficient. We arrived at 2pm to check in but the room was ready at 4pm. We ordered a tea set in lounge which is not worth the price while waiting for our room. Wifi is slow compare to their neighbour hotel Ritz Carlton.
by VIDHI from India
Posted Aug 11, 2015 on Hotels
We enjoyed our stay the hotel is very good and clean
for Everyoneby A verified traveler from Torornto
A true GemPosted Jun 17, 2015
Cons: Night entertainment
Location: A little far from the main Sanya Bars otherwise plenty of restaurant near by
Being a very difficult guest and a 100+ day a year Shangri la Hotel client and since the shangri a was sold out i had to book a different hotel for my short 2 days stay and i can tell you what a Gem. The location, the facility, Cleanliness, Service, food and over all the staff. I can't thank enough. I am better take this opportunity to thank a few people . Th e restaurant staff Stacy, Sunshine, Hillary and no iwas not only telling her it is easy to remember her name since i only know one Hillary( Clinton), Pascal and front office manager Klein. Unfortunately i can't remember the rest of them. Stay at this hotel and you won't be disappointed.
for Everyoneby A verified traveler from Hong Kong
Posted Sep 5, 2017
Really nice experience. Amazing staff. Good butler service, our butler Connie Chen has always been very friendly, helpful and responsible, really appreciate her assistant and personalised service thoughout the whole trip. Cozy and relaxing environment with amazing seaview. Definitely want to stay here again in the near future!
for Couplesby A verified traveler
規模の大きな高級リゾートホテルPosted May 20, 2017