Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from 香港

度假勝地

Posted Aug 31, 2016
酒店在海邊,舒適寬敞,很有渡假感覺。建議不要去中餐廳,消費非一般的貴,份量有小。房間廁所的抽風不好,用完後氣味久久不散,有待改進。早餐很豐富,選擇很多,職員有禮,贊!
4 out of 5
by Sandy from 中國

Posted Jun 27, 2016 on Hotels
當時訂的是一間園景和一間海景房,到酒店時職員說兩個房間不同樓層的.但是我帶了一個嬰兒需要照顧,酒店就把一間房間升級了並且在同一樓層.房間的兒童用品也很齊全,如果帶baby出行的絕對不用擔心,美中不足的是兒童游泳池沒有開房, 這是這次入住的一點小遺憾.總體來說酒店的服務態度和他的24小時管家服務是非常贊的.下次再到三亞還會再選擇瑞吉的.
5 out of 5
by A verified traveler

Posted Jun 4, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Andreas, Hotel Management
尊敬的客人,您好!非常感谢您的入住及点评。您的满意,是对我们的最大肯定。期待您的再次莅临。 卓安睿 总经理
4 out of 5
by YANJUN from 北京

酒店硬件和服务态度都是尚可的,但也不乏让人大跌眼镜的插曲

Posted May 12, 2016 on Hotels
酒店硬件和服务态度都是尚可的,但也不乏让人大跌眼镜的插曲 check in等待时长超过30分钟,总共不超过5位客户,站着等没人管,我就呵呵了 当晚天黑后游泳回来,进入房间发现床品、水槽、水果上都是蚂蚁!管家提出换房到隔壁,拒绝。原因:蚂蚁一房有房房有,天色已晚重新打包行李麻烦。解决方案:更换所有床品,延迟退房,赠送水吧下午茶。 看到下午茶点心彻底惊呆,全套水准不如3线城市路边甜品,马卡龙直径2厘米完全空心,其他的不忍直视,下午茶唯一的茶大吉岭没有。 我想说瑞吉你明白自己酒店的定位和服务水平吗?
4 out of 5
by liying

This traveler left a rating score only Posted Feb 28, 2016 on Hotels
4 out of 5
by mama

This traveler left a rating score only Posted Jan 14, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 23, 2015 on Hotels
The hotel condition is excellent but the service is very very inefficient. We arrived at 2pm to check in but the room was ready at 4pm. We ordered a tea set in lounge which is not worth the price while waiting for our room. Wifi is slow compare to their neighbour hotel Ritz Carlton.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2015 on Hotels
5 out of 5
by A verified traveler

酒店很舒適

Posted Aug 27, 2015
Cons: 因為酒店比較大, 有時會迷路, 建議增設酒店地圖. 另外, 泳池面有落葉, 建議每天清理一至兩次.
暑假和家人到三亞玩四天. 在CHECK IN 的時候, 有香港的STAFF出來招呼, 幫了很大忙. 環境方面, 整體都很不錯, 房間也很乾淨, 非常舒適. 酒店提供的WIFI也很強. 酒店的私人沙灘的沙很幼, 不過浪有點大. 早餐選擇有很多.
5 out of 5
by VIDHI from India

Posted Aug 11, 2015 on Hotels
We enjoyed our stay the hotel is very good and clean