Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.9 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by liying

This traveler left a rating score only Posted Feb 28, 2016 on Hotels
4 out of 5
by mama

This traveler left a rating score only Posted Jan 14, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 23, 2015 on Hotels
The hotel condition is excellent but the service is very very inefficient. We arrived at 2pm to check in but the room was ready at 4pm. We ordered a tea set in lounge which is not worth the price while waiting for our room. Wifi is slow compare to their neighbour hotel Ritz Carlton.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2015 on Hotels
5 out of 5
by A verified traveler

酒店很舒適

Posted Aug 27, 2015
Cons: 因為酒店比較大, 有時會迷路, 建議增設酒店地圖. 另外, 泳池面有落葉, 建議每天清理一至兩次.
暑假和家人到三亞玩四天. 在CHECK IN 的時候, 有香港的STAFF出來招呼, 幫了很大忙. 環境方面, 整體都很不錯, 房間也很乾淨, 非常舒適. 酒店提供的WIFI也很強. 酒店的私人沙灘的沙很幼, 不過浪有點大. 早餐選擇有很多.
5 out of 5
by VIDHI from India

Posted Aug 11, 2015 on Hotels
We enjoyed our stay the hotel is very good and clean
5 out of 5
by A verified traveler from Torornto

A true Gem

Posted Jun 17, 2015
Pros: Everthing
Cons: Night entertainment
Location: A little far from the main Sanya Bars otherwise plenty of restaurant near by
Being a very difficult guest and a 100+ day a year Shangri la Hotel client and since the shangri a was sold out i had to book a different hotel for my short 2 days stay and i can tell you what a Gem. The location, the facility, Cleanliness, Service, food and over all the staff. I can't thank enough. I am better take this opportunity to thank a few people . Th e restaurant staff Stacy, Sunshine, Hillary and no iwas not only telling her it is easy to remember her name since i only know one Hillary( Clinton), Pascal and front office manager Klein. Unfortunately i can't remember the rest of them. Stay at this hotel and you won't be disappointed.
5 out of 5
by Cheng from 浙江

Posted Feb 10, 2015 on Hotels
环境很美