Ratings based on 226 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg - Canada

Very convenient hotel

Posted Jan 14, 2018
The hotel has good facilities! It is not a fancy and luxurious hotel but has everything that is necessary for a good staying. The best of all about this hotel is the staff! Very friendly and well educated! The breakfast is good however, compared with others places that I visited before needs more quality! The items are nothing out of the ordinary considering that the food in Brazil is awesome! The room is regular in terms of space, clean and looks modern! The towels needs to be changed! It seemed a lit bit old for me! Despite the explanation that the front desk staff gave me, there was a remodelation happening in the hotel by the time that I was staying. The website didn’t show anything about that what was a surprise for me! Very noisy in the morning! I had difficulty staying in the room! Overall my stay was great! The Expedia booking didn’t work very well ! For more than three times I tried to correct a mistake and they didn’t give back to me!! When it comes to charge they do very well! But to solve a problem with the booking most of the time don’t work very well! Unfortunately! I
Comment from Hotel Management
Jan 26, 2018 by Beatriz Cavaciocchi, Hotel Management
Dear James, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos
5 out of 5
by Wagner

Very Nice with Great Rates

Posted Aug 14, 2017 on Hotels
Nice and simple hotel very well located for my purposes. Staff is very friendly. Breakfast is really good, with great variety and the shower is very nice too.
Comment from Hotel Management
Sep 12, 2017
Dear Wagner, We very much appreciate your comments regarding your stay at the Novotel São José dos Campos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos
5 out of 5
by Jason from San Francisco

Pleasant clean room in Sao Jose dos Campos

Posted Jun 25, 2016 on Hotels
I had 20 hours in Sao Jose dos Campos, so the hotel was perfectly located, close to the toll road from Sao Paulo. 24 hour check-in accommodated my late (3am) check-id due to flight delays from the US. Room was clean, well appointed. All I would say that was missing from the room was an iron.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Jason, Thank you for your review regarding your stay at Novotel São José dos Campos. We appreciate your time to answer this questionnaire, and we are happy with your comments about our front desk. Also we would like to inform you that we have a plan for the next year to refurbish and remodel our rooms and furniture. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Novotel São José dos Campos
4 out of 5
by Italo

Posted Jan 28, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Beatriz Cavaciocchi, Hotel Management
Prezado Italo, Agradecemos seu feedback. Sinceramente, Beatriz Cavaciocchi Gerente Geral Novotel São José dos Campos
5 out of 5
by Igor R from Pasadena, CA

Best hotel in the city.

Posted Jan 19, 2016 on Hotels
Best hotel in the city. I have stayed in different hotels in the area and this is by far the best.
Comment from Hotel Management
Mar 26, 2016 by Beatriz Cavaciocchi, Hotel Management
Dear Igor R, Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay and we hope to welcome you again soon! Beatriz Cavaciocchi General Manager Novotel São José dos Campos
4 out of 5
by A verified traveler

Posted Jun 17, 2015 on Hotels
Comment from Hotel Management
Aug 22, 2015 by Beatriz Cavaciocchi, Hotel Management
Dear Traveller, Thank you for your time in answering this form. We are glad that you enjoyed our services. Once more, thank you! Sinceramente, Beatriz Cavaciocchi General Manager Novotel São José dos Campos
3 out of 5
by Jihad from Montreal

Comfortable Hotel with Excellent Customer Service

Posted Mar 7, 2015 on Hotels
Beside a near by shopping center, not much to do around the hotel. However, the staff is excellent and do their utmost to make your stay enjoyable.
Comment from Hotel Management
Jul 4, 2015 by Beatriz Cavaciocchi, Hotel Management
Dear Jihad, We deeply appreciate your comment related to your experience as a guest of Novotel São José dos Campos. Such information will be shared with our teams, and I am sure that your feedback will be an encouragement for us to keep improving the quality of our services. Once again, thank you for letting us know about your experience. Sincerely, Beatriz Cavaciocchi Gerente Geral Novotel São José dos Campos
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Excellent hotel with modern facilities at a very convenient price..................................................................................................................................................................................................................................................................................................................................................................................................................................................
4 out of 5
by George from Houston

Confusing to find

Posted Aug 31, 2014 on Hotels
The hotel location on the GPS is wrong, so it is very difficult to find. The hotel informed that they had requested the change of address in Google.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2014 on Hotels