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Reviews of Canadiano - Urban Nature Hotel

3 out of 5
Canadiano - Urban Nature Hotel
Rua do Contador 24 A, Ponta Delgada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 51 reviews" "
Rating 8 - Good. 14 out of 51 reviews" "
Rating 6 - Okay. 3 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sara Vieira on Jan 22, 2024
Dear John,Our team is pleased to receive your excellent rating!We look forward to your next visit to São Miguel.Kind regards,Canadiano Team

6/10 Okay

Amanda

Liked: Staff & service
Passable hotel for one night
Stayed for one night prior to flying out, was placed in a room by a staff/emergency exit on the end of a hallway. The hallways & doors are extremely loud and was disruptive for sleeping. I also didn't feel exactly secure with the balcony being at street level but locked it tight and didn't want to make a bother with only staying one night. With the white ledges/luggage area and bathrooms there are many unsightly scuffs and it appears dirty. Shower drain seemed clogged as it took over half hour to drain. OK hotel to stay for a night but wouldn't be comfortable there for more.
Stayed 1 night in Nov 2023
Response from Sara Vieira on Dec 5, 2023
Dear Amanda,We are sorry that this was her experience at Canadiano.Your feedback is essential for us to improve our performance.Kind regards,Canadiano Team

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Oct 2023
Response from Sara Vieira on Oct 13, 2023
Dear Jennifer,We appreciate your feedback!Kind regards,Canadiano Team

10/10 Excellent

Milivoje

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is maintained excellently, very clean and almost new. Bedroom has a good sleep mattresses, every day service. Having a car is a necessity in order to visit the island, so available parking make it very comfortable and worry free. The streets are very, very narrow and not a lot available parking spaces, although there are no strict rules about parking, people park on the streets.
Stayed 4 nights in Sep 2023
Response from Sara Vieira on Oct 30, 2023
Dear Milivoje,It is a pleasure for our team to know that you enjoyed your stay. :)We look forward to your return to São Miguel island!Kind regards,Canadiano Team

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fairly nice and clean place but the service ruined it on this occasion. The employees simply don't care.
Stayed 2 nights in Aug 2023
Response from Sara Vieira on Sep 4, 2023
Dear Guest,We appreciate your feedback!Our team is available 24/7 to help you with anything you need. We hope you enjoyed the best that our green island has to offer.Kind regards,Canadiano Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel with good air conditioning.
Stayed 1 night in Aug 2023
Response from Sara Vieira on Aug 28, 2023
Dear Anthony,We appreciate your excellent review and look forward to welcome you on your next visit to our green island. :)Kind regards,Canadiano Team

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Canadiano - great spot for a visit to Ponta Delgada - close to everything
Stayed 1 night in Jul 2023
Response from Sara Vieira on Jul 19, 2023
Dear Brian,Thank you very much for your excellent feedback! We are happy that you enjoyed our location.We look forward to welcome you on your next trip to São Miguel. :DKind regards

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Well located, kind staff, clean, excellent breakfast, quiet at night. We will be back!8’
Stayed 3 nights in Jun 2023
Response from Sara Vieira on Jun 28, 2023
Dear Elena,It is a pleasure for our team to know that you not only enjoyed our location, service, cleanliness and breakfast, but we can also count on you on your next visit to São Miguel! ;)Kind regards,Canadiano Team

8/10 Good

Regaina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and modern property with a good breakfast. Comfortable, clean and walking distance from the city centre. Near shops and restaurants and a local bakery(next door). A great place to stay in Ponta Delgada with limited parking and after a day out exploring.
Stayed 4 nights in May 2023
Response from Sara Vieira on Jun 9, 2023
Dear Regaina,It is a pleasure to receive your compliments about our breakfast and location.We look forward to welcome you on your next visit to Ponta Delgada! :)Kind regards,Canadiano Team

8/10 Good

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 7 nights in May 2023
Response from Dina Marques on Jun 6, 2023
Dear Salma,We appreciate your excellent review! Your feedback is fundamental to the motivation of our team. ;)Kind regards,Canadiano Team

8/10 Good

Edwarda, LEAMINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023
Response from Sara Vieira on Jun 12, 2023
Dear Edwarda,Thank you for your review. :)We look forward to welcome you on your next visit to São Miguel!Kind regards,Canadiano Team

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Very comfortable and spacious hotel. Service was excellent and staff was so helpful. The breakfast buffet had so much to choose from. We loved it here.
Stayed 3 nights in May 2023
Response from Sara Vieira on May 25, 2023
Dear Linda,We are proud to receive your excellent review!Your compliments on the hotel's comfort, service and breakfast are essential for our team's motivation. ;)Kind regards,Canadiano Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Room was quite small but had a nice balcony. Hotel in a traditional style building in a quiet street but walkable to all the attractions. Staff very helpful
Stayed 3 nights in Apr 2023
Response from Sara Vieira on Apr 13, 2023
Dear Guest,We appreciate your compliments and it was a pleasure for our team to be part of your visit. :)Kind regards,Canadiano Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Sara Vieira on Jan 5, 2023
Dear guest,We appreciate your excellent review! Your feedback is fundamental to the motivation of our team. ;)Kind regards,Canadiano Team

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean the staff was wonderful friendly kind and always there when something was needed also the breakfast was unbelievable I will definitely stay there when ever I visit São Miguel Definitely VIP
Response from Sara Vieira on Dec 28, 2022
Dear Grace,We appreciate your compliments on our cleanliness, service and breakfast.We look forward to welcome you on your next visit to São Miguel!Kind regards,Canadiano Team

10/10 Excellent

Wun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled stay
Great spacious room with everything we needed, the receptionist help us with the car hire and the on-site parking was free. Would definitely stay there again.
Stayed 4 nights in Oct 2022
Response from Sara Vieira on Oct 17, 2022
Dear Wun,We appreciate your compliments on the comfort of our rooms, service and free parking. We look forward to welcome you on your next visit! ;)

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property twice: a couple nights at the beginning of my trip and one night at the end. The design was very modern and serene. The folks at the front desk were very friendly and accommodating. When I arrived, it was too early for check in, so the gentleman at the front desk invited me to put my luggage in a secure closet, gave me a map and suggested some places to visit as well as a local bar to get some breakfast. The included breakfast buffet was excellent with fresh bread, pastries, eggs, bacon, etc. It's convenient to the marina/downtown area as well as the gardens, Parque Atlantique, etc. I felt safe walking solo. And the aroma of bread baking from the bakery next door was intoxicating! Reception even arranged a taxi for me to get to the airport both times. My only issue with the hotel was when I stayed the last night. I was in a room across the parking lot (opposite reception). My bathroom smelled of septic/sewage. Everything looked clean, but it was somewhat unpleasant. That said, I'd certainly consider staying there again if I find myself in Ponta Delgada!
Stayed 1 night in Aug 2022
Response from Sara Vieira on Sep 19, 2022
Dear Stacey,Your compliments about our decor, service, breakfast and location are key to our team's motivation.We will continue to work to further improve our performance.We will be waiting for you on your next stay in Ponta Delgada! :DKind regards,Canadiano Team

10/10 Excellent

Sharon Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, super modern, great food…. Views, balcony, close to town center.
Stayed 1 night in Sep 2022
Response from Sara Vieira on Sep 19, 2022
Dear Sharon Lynn,We appreciate your compliments on our service, cleanliness, modern decor, views, balcony and location.We are waiting for you for more adventures in the Azores! ;)Kind regards,Canadiano Team

10/10 Excellent

Eusebio

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with our pet dog, staff were extremely accommodating.
Stayed 2 nights in Aug 2022
Response from Sara Vieira on Sep 1, 2022
Dear Eusebio,We are happy to hear that you enjoyed your stay with your pet! We look forward to welcome you and your dog on your next visit to São Miguel. ;)Kind regards,Canadiano Team

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We had no working shower during our 2night stay. We told staff repeatedly, but they didn't get it fixed (they said they did). The drain didn't work properly so our whole bathroom was flooded after 1min of shower use.
Stayed 2 nights in Jul 2022
Response from Sara Vieira on Jul 20, 2022
Dear Steven, We're sorry about the shower in your room. Our team made every effort so that we could provide you a comfortable stay. Our maintenance team managed to fix the problem while you were exploring the island. We appreciate your feedback as this is the only way we can improve our performance. Kind regards, Canadiano Team

10/10 Excellent

Randy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Sara Vieira on Jul 19, 2022
Dear Guest, We appreciate your review! Kind regards, Canadiano Team

10/10 Excellent

Alla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a pleasant stay at this hotel. Breakfast was good, and we even got a packed breakfast to go because our flight was so early, that we wouldn't be able to enjoy it on site.
Stayed 3 nights in Jul 2022
Response from Sara Vieira on Jul 15, 2022
Dear Alla, Thank you for your excellent review and compliments about our breakfast and breakfast box! We look forward to welcome you on your next visit to the Azores. ;) Kind regards, Canadiano Team

10/10 Excellent

Pauline, Hartford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated recently with modern design. Our flight arrived late and the hotel had a friendly reception on staff to greet us. Breakfast was included. It’s well above the 3 star rating.
Stayed 1 night in Feb 2022
Response from Sara Vieira on Feb 22, 2022
Dear Pauline, Thank you for the compliments and kind words! :) We are happy to hear that you enjoyed your stay at Canadiano. We hope to welcome you to our green island soon! Kind regards, Canadiano Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021
Response from Sara Vieira on Nov 4, 2021
Estimado/a hóspede, Agradecemos a sua excelente avaliação! Contamos consigo na sua próxima viagem ao Açores. :) Atenciosamente, Equipa Canadiano

10/10 Excellent

Aleksandra

Stayed 1 night in Jul 2021
Response from Sara Vieira on Sep 21, 2021
Estimada Aleksandra, Agradecemos a sua excelente avaliação e esperamos ansiosamente pela sua próxima visita a São Miguel! ;) Atenciosamente, Equipa Canadiano

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Canadiano hotel was super nice, very central location with a great breakfast and spacious room. The staff was also very friendly.
Stayed 1 night in Jul 2021
Response from Sara Vieira on Sep 7, 2021
Dear Guest, We are pleased to know that we have responded to your expectations! We appreciate your compliments on our location, breakfast and quality of service. Your comment will be very helpful to future guests! :) We look forward to your next visit to the island! Kind regards, Canadiano Team

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location.
Great experience. Staff very friendly and accommodating. Rooms were clean and tidy and the hotel is open air (great during Covid times). Location is 5 min walk to downtown City Centre.
Stayed 1 night in Jul 2021
Response from Sara Vieira on Sep 7, 2021
Dear Dean, We were very happy to hear that you had a great experience at Canadiano. Your comment will be very important for the motivation of our team. We look forward to your next visit to São Miguel! :) Kind regards, Canadiano Team

10/10 Excellent

Daniela

Stayed 1 night in Jul 2021

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 10/10 hotel in Sao Miguel
The staff at the Canadiano were absolutely the best. They are very friendly, our room was always clean, the food was great, 10/10 hotel.
Stayed 4 nights in May 2021
Response from Sara Vieira on Jun 7, 2021
Dear guest! We are very happy that you enjoyed your stay at Canadiano Urban Nature Hotel. It's a pleasure to serve 10/10 guests like you! Know that your comment is very useful for future guests and for the motivation of our team. Kind regards, Canadiano Team

10/10 Excellent

Eliane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town! Great service, great location, great amenities (free private parking, spacious and beautiful rooms). Walking distance from the city centre, very nice breakfast. It was my birthday and they surprised me with a birthday cake in my room! The staff is very kind and professional. Highly recommend !
Stayed 7 nights in Feb 2024
Response from Sara Vieira on Mar 5, 2024
Dear Eliane,We are very happy to receive your excellent review and compliments on our service, location, amenities and breakfast!It is a pleasure for our team to be part of days as special as your birthday. :)We look forward to your next visit to São Miguel!Kind regards,Canadiano Team

10/10 Excellent

Udo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara Vieira on Jan 15, 2024
Dear Udo,Thank you for your excellent rating!Kind regards,Canadiano Team

8/10 Good

Dagmar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Sara Vieira on Jan 9, 2024
Dear Dagmar,Thank you for your rating!Kind regards,Canadiano Team

8/10 Good

Susanne

Liked: Cleanliness, property conditions & facilities, room comfort
Trygt og sikkert. Højt niveau på rengøring.
Her bliver gjort rent. Hver dag og i mange timer. Dejlige store værelser. Tæt på centrum. Lidt underspillet personale, men nærværende. Fællesareal lidt tomt for øvrige gæster. Fint med p plads midt i byen. Trygt og sikkert.
Stayed 4 nights in Nov 2023
Response from Dina Marques on Nov 23, 2023
Dear Susanne, Thank you for your nice review :) We hope to be your choice in another opportunity.Kind regards

6/10 Okay

Maik

Liked: Staff & service, amenities
Anlage soweit sauber und guter Zustand. Frühstück ist etwas wenig Auswahl. Sehr Hellhörig Fenster und Türen. Es ist nichts für schwache Nerven!!!!!
Stayed 7 nights in Oct 2023
Response from Sara Vieira on Oct 26, 2023
Dear Maik,We appreciate your feedback, this is the only way we can continue working to improve our service.We regret the noise that was felt.Kind regards,Canadiano Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel!
was a beautiful room and extremely friendly front desk, loved the stay
Stayed 1 night in Sep 2023
Response from Sara Vieira on Oct 13, 2023
Dear Guest,We appreciate your feedback!It is a pleasure for our team to receive your compliments about our service.Kind regards,Canadiano Team

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Sara Vieira on Oct 13, 2023
Dear Guest,We appreciate your feedback!Kind regards,Canadiano Team

8/10 Good

Martinho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Sara Vieira on Oct 30, 2023
Estimado hóspede,Agradecemos a sua avaliação! :)Atenciosamente,Equipa Canadiano

8/10 Good

Lara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Canadiano Team on Aug 21, 2023
Hello,thanks for your feedback. We hope to receive your visit again.Kind regards,Canadiano Team.

8/10 Good

Nicklas

Liked: Property conditions & facilities
.
Stayed 7 nights in Jun 2023
Response from Sara Vieira on Jun 14, 2023
Dear Nicklas,Thank you for your rating! :)Kind regards,Canadiano Team

8/10 Good

Gonçalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização
Hotel bem localizado no centro da cidade com estacionamento para os seus hóspedes. Pequeno-almoço era agradável e o quarto também era confortável. Apenas referir que a porta de entrada do quarto não isolava apropriadamente a luz do corredor à noite.
Stayed 3 nights in May 2023
Response from Sara Vieira on May 25, 2023
Estimado Gonçalo,Agradecemos os seus elogios à nossa localização, estacionamento gratuito, pequeno-almoço e conforto do quarto! O seu feedback é fundamental para melhorarmos o nosso serviço. ;)Atenciosamente,Equipa Canadiano

8/10 Good

Marco

Stayed 1 night in Jan 2023
Response from Sara Vieira on Jan 17, 2023
Estimado hóspede,Agradecemos a sua avaliação, que é fundamental para a motivação da nossa equipa! ;)Atenciosamente,Equipa Canadiano

10/10 Excellent

MARIA IZABEL

Stayed 1 night in Dec 2022
Response from Sara Vieira on Jan 9, 2023
Estimada Maria,Estamos encantados de recibir su excelente evaluación!Esperamos verte en tu próxima visita a nuestra isla verde. ;)Atentamente,Equipo Canadiano

10/10 Excellent

G

Stayed 1 night in Jun 2022
Response from Sara Vieira on Jul 4, 2022
Estimado Sr. Helder, Agradecemos a sua excelente avaliação e esperamos por si na sua próxima visita a São Miguel! ;) Atenciosamente, Equipa Canadiano

10/10 Excellent

Olof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Gaetan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel !
Hôtel moderne, très bien situé à quelques pas du centre ville. Personnel très accueillant et serviable (réservation de taxi pour notre cas). La chambre était très propre, bien insonorisée. Le petit déjeuner est également très copieux. Je recommande vivement cet établissement pour un séjour court comme long.
Stayed 1 night in Aug 2021
Response from Sara Vieira on Sep 7, 2021
Dear Gaetan, We appreciate your compliments on our location, service, cleanliness and breakfast. We also thank you for recommending us and look forward to your next visit to São Miguel! ;) Kind regards, Canadiano Team

8/10 Good

DIEGO JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo nuevo y aparcamiento
Todo nuevo, de diseño cuidado, cama muy cómoda y recomendable 100%. Muy bien ubicado y una suerte que tenga aparcamiento propio dentro de sus instalaciones. Aparcar en Punta Delgada es un problema. El desayuno muy bueno aunque le faltaba variedad, estuvimos 7 noches y acabamos algo cansados. El personal muy amable, por poner algún pero, nadie hablaba español en el hotel, salvo un par de palabras; Están más preparados para turistas Portugueses e Ingleses.
Stayed 7 nights in Aug 2021
Response from Sara Vieira on Sep 8, 2021
Estimado Diego, Querido Diego Muchas gracias por sus amables palabras y por recomendarnos a futuros huéspedes. Lamentamos que el desayuno no cumpliera con sus expectativas. Todo nuestro equipo está capacitado para comunicar los conceptos básicos del español. ¡Esperamos su próxima visita a la isla! :) Atentamente, Equipo Canadiano