Sundeck

Reviews of Hotel Sete Cidades

2 out of 5
Hotel Sete Cidades
Rua do Contador, 20, Ponta Delgada

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 196 reviews" "
Rating 8 - Good. 84 out of 196 reviews" "
Rating 6 - Okay. 45 out of 196 reviews" "
Rating 4 - Poor. 15 out of 196 reviews" "
Rating 2 - Terrible. 3 out of 196 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Victoria Sousa - Equipa Hotel Sete Cidades on Nov 15, 2023
Estimada Flavia, Agradecemos a sua avaliação sobre a nossa unidade hoteleira. Esperamos que a sua estadia conosco tenha sido agradável. Melhores cumprimentos,

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service
Staff was excellent, but facility is dated. Breakfast was not great, but appreciated. A bit removed from restaurants and main core
Stayed 2 nights in Sep 2023
Response from Sónia Pedro - Hotel Sete Cidades Team on Sep 22, 2023
Dear Heather, Thank you for your comments and preference in selecting ou hotel unit.Our hotel will have renovations soon.Any aditional questions, don't hesitate to ask us.Kindest regards,

6/10 Okay

Irelandia M

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Sónia Pedro - Front Desk Hotel Sete Cidades on Sep 22, 2023
Dear Irelanda, Thank you for your preference in selecting our hotel unit.We truly regret that you did not have a smooth stay. Thank you for letting us know your insatisfaction. Any aditional question don't hesitate to contact us.Kindest Regards,

8/10 Good

Mirela

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bathroom wall tiles were dirty. Good location and friendly stuff.
View from the balcony
Stayed 3 nights in Oct 2022
Response from Victoria Sousa Team Hotel Sete Cidades on Oct 6, 2022
Dear Mirela, Thank you for your review and comment. We have verified what you have mentioned regarding the tiles in the bathroom, and they are not dirty. What happens is that the paint is stained. We will certainly take this in care, so that it can be repared. Many apologies for any inconvenience caused. Kind regards,

10/10 Excellent

vasco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtin not low enough Other than that. Outstanding. Great staff
Stayed 2 nights in Aug 2022
Response from Nuno Andrade on Aug 18, 2022
Dear guest. We want to thank you for selecting our hotel and for your comment. We're very happy that you had such a good stay with us. Hope to see you again in a near future. Regarding the shower curtains we thank you for the notice and we will do our best to acess the situation. Our best regards, Nuno Andrade Sincerely yours, Hotel Sete Cidades's staff.

8/10 Good

Isaac T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Victoria Sousa - Team Hotel Sete Cidades on Aug 4, 2022
Dear Isac, Many thanks for your review. We hope you had a pleasant stay at our hotel unit. Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
Very nice place
Stayed 2 nights in Jun 2022
Response from Carla Gomes. on Jul 4, 2022
Dear John, Thank you for your review. We are pleased to know that you had a good stay and thank you for your preference in selecting our Hotel. We hope to see you soon. Kind Regards, Carla Gomes.

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service
Good spot!
Great place to stay in the center of Ponta Delgaga. Close to a cafe and bakery all within feet of the hotel. Parking is onsite and free! Best perk of the trip. Free breakfast was great as well and the staff were excellent and very accommodating. Have zero complaints. Rooms could have some updates, but everything was spotless.
Stayed 8 nights in Jun 2022
Response from Victoria Medeiros - Team Hotel Sete Cidades on Jun 22, 2022
Dear Joshua, Many thanks for your review and kindness. We are happy to know that you had a pleasant stay with us. Our hotel unit will soon suffer a general remodelation, in order to improve our services and accomodations. You are more than welcome to come back for future stays. Kind regards,

8/10 Good

DHAMAYANTHY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious hotel in a convenient location, pleasant and helpful staff, plenty of free parking.
Stayed 3 nights in May 2022
Response from Victoria Sousa - Team Hotel Sete Cidades on Jun 20, 2022
Dear Guest, Many thanks for your review and comments. We are glad to know that you had a comfortable stay with us. Kind regards,

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from José Duarte on May 15, 2021
Dear guest Gabriel. We want to thank you for selecting our hotel and for your rating. We're very happy that you had such a good stay with us. Hope to see you again in a near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

PETER

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
location was excellent and good parking.The staff were great
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The hotel is in a short walking distance to the market, shopping centre as well as the centre of town. Staff are very friendly, smiley and they do try their best to help you out. The hotel definitely needs a bathroom update. It was also very noisy (no insulation as old hotel) at night with the bakery next door baking as well as the hotel located on the main road so traffic noise. Not a huge breakfast but it will fill you up; the range is just enough. Coffee, even though from the machine, was not great at all.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Fatima, Mississauga, ON

Liked: Staff & service, property conditions & facilities, room comfort
Very pleasant experience, would definitely come back
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, great price, the staff was wonderful and the room and property were very clean. The rooms were a good size for an innercity our only complaint was that the beds were extremely uncomfortable. The beds were as hard as laying on a board. In addition please note that there is no AC.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
No frills hotel, very basic. Good location. Everything needs updating.
Stayed 2 nights in Aug 2018

8/10 Good

jules, toronto, canada

Liked: Cleanliness, staff & service
Great location
Great location, easy to park here, staff were fantastic and very kind. Nothing posh, but perfect when you are out exploring all day.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. The only issue was a bakery next door that opens only during the night. Very loud at night with people. Night meaning 2-3am
Stayed 1 night in Jun 2018

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This is a simple and old fashioned hotel, but room was very clean, bed was comfortable (though 2 singles, but that's common in Portugal), shower was fine. Staff was extremely friendly and helpful and there was even a decent breakfast. All in all, for the amount you pay you couldn't ask for more.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great check in and room, staff were extremely nice!
Stayed 1 night in Apr 2018

8/10 Good

G, Canada

Liked: Cleanliness, staff & service, room comfort
Excelllent Location
Excellent location in the older part of the city, with very friendly and helpful staff, a clean room, and a good continental breakfast. The rooftop terrace provides a great view of the city. On-site parking was a bonus!
Stayed 5 nights in Apr 2018

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special, but nice
A regular 3*** hotel
Stayed 2 nights in Jan 2018

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no 1 in Ponta-Delgada.
Charming hotel. The staff can't be more helpful,noting is too much trouble. Great breackfast . room was cleaned every day fresh towels, bed linens every 3days. Lovely sea view from my balcony and roof terrace. I'll certainly will be back and promote this hotel.
Stayed 10 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
decent hotel in the city; no aircon
great location; kind staff allowed us to check in at 7am (we had an early flight arrival). The room does not have air-con, so can be stifling in the summer. We kept the window open at night (with the shutters closed) and the street was quiet ... the property is a bit old, but the floors (tile and laminate) looked new. Basic breakfast. There is a lift after going up a half flight of stairs. Wifi spotty at best, esp once everyone turned on their phones ...
Stayed 1 night in Sep 2017

8/10 Good

E A

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Good lication. Friendly staff, and nice rooms. Would be even better if the rooms had air conditioning. Would recommend.
Stayed 1 night in Jul 2017

2/10 Terrible

mario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
to much noise nobody sleep at night and the breakfast need some change
Stayed 16 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall an enjoyable stay. Basic accommodations but very clean and close to the city centre.
Stayed 7 nights in Jul 2017

6/10 Okay

joe, kamloops

Liked: Cleanliness, staff & service
good location friendly staff
Good location good breakfast and nice staff the furniture could be better but nice clean room and wallways

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best price quality
Old hotel, but pleasant and clean. Good staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely friendly and helpful. Called restaurants for reservations and tour companies to help us organize tours. We arrived early morning before our check in and they gave us a room to nap in till our room was ready and even gave us breakfast. Only criticism was that the mattress was a bit lumpy. Noisy as on a main street with the cars going by but the back of the building is quieter. Staff did everything to make sure your stay was comfortable. Breakfast consisted of fruit salad, breads, cheese, ham, yogurt, muffins, orange juice, water, tea and flavoured coffee machine.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Well located
Front desk people very helpfull , near beach ,restaurants and shops

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel located close to main centre of town
A good price hotel located conveniently close to the centre about a 10 minute walk. Location to historical centre and a number of restaurants within easy reach.

8/10 Good

daniela

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Not Provided, London England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday great hotel staff
I had an amazing time. The staff were great handled all my tours and every thing. The rooms were clean and sheets change everyday with clean toilets. It was great that they speak English too as it helps a lot. I enjoyed my stay with them

6/10 Okay

Matt, Plymouth

Liked: Cleanliness
Not to bad place to stay
Spent few nights there. Ladies at the desk were very friendly and helpful. Hotel was clean but a bit old, and you could feel it. The worst was when someone from the staff woke me up at 6:00 AM regarding the emergency alarm. (I was sleeping all night...) Perhaps I did press the button at the first night, but it was 3rd night.... So it wasn't very good experience. Anyway it wasn't bad hotel for the price you're paying.

8/10 Good

Brian, Herts, UK

Liked: Cleanliness, staff & service, room comfort
A very pleasant week
Basic but v. good older-style hotel near centre of town. Clean good-sized room with comfortable twin beds and nice bathroom. Good ample cold buffet breakfast. Friendly helpful staff. Wifi (free) worked in the public area on the 1st floor but not in our 3rd floor room; however, rooms on the 3rd floor do get good views over Ponta Delgada. Restaurant tip: O Corisco (Rua Manoel da Ponte 28) has v. good quality international food and its 15 euro tourist menu (3 courses + drink + welcoming bubbly) had us returning night after night.

8/10 Good

Patrice, Bexhill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location and very friendly staff!! The hotel can certainly improve with some new features... but then again, it is clean and comfortable. If you want to stay in your hotel room instead of visiting you might find the décor is not exactly the best :) I had a full speed free internet with no interruptions and the breakfast was just about "ok". So, considering the price I would certainly return.

4/10 Poor

Antonia, Phoenix AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but clean place to lay your head.
While this was a clean room/hotel it was incredible small compared to US standards. No central heat/AC might put people off...no amenities for eating/drinking except for a vending machine and a bar/restaurant that opens at 8pm...the menu consisted of a cheese sandwich...a ham sandwich or a ham and cheese sandwich. Front desk staff very friendly and helpful. Do not agree that this is a 3star hotel!

8/10 Good

Kathleen, Toronto

Liked: Staff & service
They staff were incredibly nice. The breakfast was okay, typical bread, cheese, meat but they had fruit salad which was very nice. The beds are pretty uncomfortable but we stayed in other hotels and found the same. The rooms are clean although dated and never actually look clean. Great location next to a bakery. Just beware this hotel does not have A/C and it gets HOT on one side of the hotel. Ask for the side with the balconies if you stay here. All in all we actually decided to go back for a second stay since Ponta Delgada is so centrally located. Cant go wrong for the price.

6/10 Okay

Elsa, Montreal

A Fair Deal
Emilia at the front desk was very helpful and cheerful. Her services were much appreciated. The central location and free parking were great features but it can be noisy in the front with occasional speeding drivers at night. Some rooms need renovation.

6/10 Okay

RS, California, USA

Liked: Staff & service
Perfect if you don't spend a lot of time there
We were greeted by a cheery lady at the front desk and had no trouble checking in. Once we got to our room we realized we were given a room with two twins instead of the double we requested. After asking the front desk, we were informed that a double bed would only be available the following day, so we could get it then. Not a huge deal but just know that your bed requests are not guaranteed. The hotel itself is just fine, nothing fancy, not modern, but if you aren't planning on spending a lot of time in the room it shouldn't matter. We didn't have AC which might have been nice, but with a fan and the window open it wasn't too bad (we went in July). Wifi is only in public parts of the hotel and breakfast is okay. Overall it was worth the money, just don't expect a super nice place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant!

10/10 Excellent

FoodieJogger, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great location with all you could hope for given the price. Large room with private bathroon and good set of TV channels. Room cleaned daily, plenty of drawers and hangers, bed comfortable with extra pillows/blankets supplied. Reception staff very friendly and helpful. Plenty of paking in private car park which was suprising given the narrow streets and general problems parking in the surrounding narrow streets. Breakfast food was fine with nice rolls, cheese, cold meats yoghurts etc but the juice was just sweet water and the coffee pretty aweful ... but given the price of the hotel maybe this is being a bit picky. Location of hotel was great with a very short walk to cafes and restaurants and about 5 mins to the harbour. The hotel in amongst narrow one way streets so while parking is fine it may take a few minutes/attempts to work out how to get to it.

8/10 Good

TP, Canada

Liked: Cleanliness, staff & service
Residencial Sete Cidades
Nice centrally located hotel with friendly english speaking staff. I arrived at about 8.00 AM from the airport after my overnight flight to Ponta Delgada and checking in this early was no problem. Breakfast is basic but satisfactory. Spacious rooftop terrace gives a good view of the surroundings and a quiet spot to read or sit in the sun. Location is about 5 - 10 minute walk to city centre and waterfront along narrow sidewalks! There is a small bakery next door that bakes cakes on site if you need a quick snack.

10/10 Excellent

Juri, Tallinn, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for everyone
Great location, free parking(in case you rent something on wheels), great staff, very clean, great free internet, great price.