Ratings based on 492 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from washington, DC

Perfectly located for touring major tourist points

Posted Aug 20, 2017
Well located for transportation if touring only drawback would be for people who don't like an exceedingly busy presence of other tourists.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Cons: clean up the entrance and lobby area which has throngs of outsiders taking all of the outdoor tables. They sit there forever with one drink or coffee
Location: Very convenient location, close to most all of the popular sites of lovely Porto
A very convenient, but very busy location. I think they need to close the hotel lobby from outside guests, or at least restrict access. It makes for a very hectic and dirty atmosphere, which is not conductive to sitting at the outdoor cafe and enjoying the lovely river view. The staff was great, a lovely breakfast and very thoughtful touches- we had a very early flight and they sent a lovely breakfast to our room before we left. They were very helpful and efficient, a pleasure to deal with!
Comment from Hotel Management
Aug 17, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at Pestana Vintage Porto. We have taken good note of your remarks and suggestions as they have been passed on to our Senior Management, since we strive to continuosly improve our facilities and service. Thank you sincerely for your compliments towards our dedicated staff, who works tirelessly daily to provide memorable experiences for our guests. We hope to have the pleasure of welcoming you back in a near future. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2017
Pros: Having next to the river and wonderful breakfast selections.
Location: Hotel is in the heart of Ribeira next to Douro River.
Next to the river and great views from my room. The room small though. Staff very friendly. Wonderful breakfast.
Comment from Hotel Management
Aug 10, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at Pestana Vintage Porto and we are glad that you have overall enjoyed your time with us. We appreciate you mentioning our fabulous location and views to the river Douro, our rich continental breakfast and particularly, our dedicated staff. We look forward to welcoming you back in a near future, and hope that next time you try our spacious Vintage Grand View rooms! Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from boulder, colo

Great hotel on the river

Posted Aug 8, 2017
Pros: location, location, comfort
Location: the city of Porto is at your front door
Enjoyed our stay her. Had great views of the Douro from our rom, comfortable bed , excellent breakfast, great location and top it off is a historical building. Nice friendly, and helpful staff
Comment from Hotel Management
Aug 10, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Mr howard, Thank you so much for your lovely comments on your recent stay at Pestana Vintage Porto. The team is delighted to hear that they assisted in making this a memorable stay for you and that you enjoyed our privileged location and comfortable facilities, as well as our rich continental breakfast. We look forward to welcoming you back in a near future. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Highly Recommend!

Posted Aug 7, 2017
Excellent location with spectacular views from our room looking over the Douro River and the Dom Luis Bridge. Could not have asked for more. Staff are superb!!
Comment from Hotel Management
Aug 7, 2017 by Pedro Brás, Hotel Management
Dear Court, Thank you so much for leaving us this lovely feedback of your stay at Pestana Vintage Porto on Tripadvisor. We are very thankful for your kind words on our central location and privileged views and particularly, our dedicated staff. Thank you for the recommendation! We look forward to welcoming you back in a near future. With warmest regards, Pedro Brás Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Great location. No need for a car. Situated along the river.
Comment from Hotel Management
Aug 7, 2017 by Pedro Brás, Hotel Management
Dear Guest, Thank you for sharing this review regarding your recent stay at Pestana Vintage Porto. We are very glad you enjoyed our location, right where everything happens. We hope to have the opportunity to welcome you back in a near future. Warm regards, Pedro Brás Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Fantastic hotel on the River

Posted Jul 28, 2017
We stayed at Pestana for 1 week. We were greeted with friendly and helpful staff. Breakfast was included, and was delicious. It's a continental breakfast, served with many options. You can also order a fresh omelette or eggs of any style. The hotel was very clean. Overall, an amazing stay. We would definitely go back to this hotel in the future.
Comment from Hotel Management
Jul 29, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Ms sandra, Thank you so much for this wonderful review of Pestana Vintage Porto. We are truly delighted to read you had such a memorable stay with us, enjoying the personalized service of our dedicated staff and our delicious continental breakfast. Thank you also for the mention to our Housekeeping team! We will be looking forward to that return visit. Warmest wishes,
2 out of 5
by A verified traveler from Los Angeles

Great location but overpriced and smelly

Posted Jul 21, 2017
The hotel is located on the river close to shops and restaurants. This was our honeymoon and we stayed 10 days in Lisbon, but wanted to spend a day in Porto, so we decided to spend one night at this hotel. Location and the charming facade is what sold us on this hotel when we booked it. When we checked in we were offered an upgrade for an additional $60-$70, but we declined. This was after we mentioned that it was our honeymoon. Our room was small and facing an alley. If we opened the window, an awful smell of fish and other pungent cooking smells would come in the room. The hallway to our room had the same smell, coupled with a musty smell. I covered my nose to and from our room to the elevator. I would stay at this hotel again.
Comment from Hotel Management
Jul 23, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Love, Thank you for your review of Pestana Vintage Porto. Needless to say, we are disappointed to understand we have failed to meet your expectations in this very special occasion for you. Your comments will be well passed on to the Management Team as we take very seriously our guests feedback and aim to continuosly improve our facilities and service. Should you be willing to give us another opportunity, I assure you we will spare no effort in providing you with a memorable stay, and for it I am at your disposal, Warmest regards,
5 out of 5
Recommended
for Families
by A verified traveler from Miami, Florida

Great place to stay in Porto!

Posted Jul 18, 2017
We loved our stay here! Is a beautiful vintage hotel, super well located. Many important tourist places are within walking distance. The only inconvenient is that has some restrictions to get there by car during the day, but this didn't affect at all our stay. I would definitely stay here again!
Comment from Hotel Management
Jul 19, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear Ms Angie, Thank you so much for your wonderful review of your experience with us - we are delighted to read you had such a great time with us, enjoying our comfortable yet stylish facilities and service. We look forward to welcoming you back here to the heart of the city center. Warmest regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great location

Posted Jul 12, 2017
Nice hotel in great location. Wonderful breakfast. But i would not call it a 5 star hotel for american standards. I did not see any other nearby hotels with this location.
Comment from Hotel Management
Jul 17, 2017 by Francisca Moreira, Guest Relations Manager, Hotel Management
Dear s, Thank you for taking the time to review Pestana Vintage Porto Hotel and we are sorry that your stay did not meet your expectations of a 5 star hotel. We work tirelessly daily to come up with new ways of improvement, both service and facilities wise so we are at your disposal for any further comments. Should we have the pleasure of welcoming you back we will spare no effort in providing you with a memorable stay. Warmest regards,