Suite | In-room dining

Reviews of George V Casa Branca

4.5 out of 5
George V Casa Branca
Al. Casa Branca, 909 - Jardim Paulista, São Paulo, SP

Reviews

9.2

Wonderful

Rating 10 - Excellent. 251 out of 374 reviews" "
Rating 8 - Good. 89 out of 374 reviews" "
Rating 6 - Okay. 22 out of 374 reviews" "
Rating 4 - Poor. 5 out of 374 reviews" "
Rating 2 - Terrible. 7 out of 374 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ilana, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from the US and speak only English. I found the staff to be very friendly and accommodating, and there was always someone at the front desk who spoke English.
Stayed 2 nights in Jan 2024
Response from Bianca Ito - Guest Relations on Feb 27, 2024
Dear Mr. David, Thank you for taking the time to evaluate our services and products. Guest opinions are extremely important so that we can improve any aspect of your stay. We are happy that everything went well and hope to welcome you very soon! I wish you a great week and I remain at your disposal.Best regards, Bianca Ito - Guest Relations

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from the US, visiting Brazil for the first time. The staff was very friendly and accommodating. I would recommend this hotel to anyone.
Stayed 4 nights in Jan 2024
Response from Bianca Ito - Guest Relations on Feb 27, 2024
Dear Mr. David, Thank you for taking the time to evaluate our services and products. Guest opinions are extremely important so that we can improve any aspect of your stay. We are happy that everything went well and hope to welcome you very soon! I wish you a great week and I remain at your disposal.Best regards, Bianca Ito - Guest Relations

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise hotel
Great hotel all round
Stayed 3 nights in Nov 2023
Response from Bianca Ito - Guest Relations on Dec 13, 2023
Dear Mr. Paul,Thank you for taking the time to evaluate our services and products. It is extremely important so that we can always improve ourselves and provide a great experience! We are happy that everything went well and we hope to welcome you very soon!I wish you a great week and I remain at your disposal.Yours sincerely,Bianca Ito - Guest Relations

10/10 Excellent

Bernd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure the staff was supportive and friendly. The hotel is well maintained and the rooms have quality finnishes and comfortable size. We enjoyed our stay and would not hesitate to return.
Stayed 3 nights in Nov 2023
Response from Bianca Ito - Guest Relations on Nov 24, 2023
Dear Mr. Bernd, Thank you for taking the time to evaluate our services and products. Guest opinions are extremely important so that we can improve any aspect of your stay. We are happy that everything went well and we hope to welcome you very soon! I wish you a great week and I remain at your disposal!Sincerely, Bianca Ito - Guest Relations

10/10 Excellent

MARCELLO, Miami

Stayed 8 nights in Sep 2023

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very well located. Second time we stay there. Problem is the price, this time it was too expensive😢, price of a regular five star hotel
Stayed 2 nights in May 2023
Response from Paula Marchetti - Guest Relations on Jun 3, 2023
Mr. Eduardo,Thank you for choosing our hotel to stay! And we also want to thank you for taking the time to leave your feedback about your experience with us. Our efforts are continuous to offer the best! Hope to see you again.

10/10 Excellent

Zuo Hong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Nice hotel, nice staff, excellent service, and great location. I love it very much!
Stayed 13 nights in Feb 2023
Response from Paula Marchetti - Guest Relations on Mar 30, 2023
Dear Mr. Hong.Thank you so much to share your experience at our hotel with us. We are very pleased to know that you have enjoyed and appreciated it.We hope to have you staying with us very soon.Kind regards,

10/10 Excellent

Edward

Traveled with partner
Everyone was very friendly
Stayed 1 night in Jan 2023

10/10 Excellent

Mahmoud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with perfect location. It’s almost like having your own apartment right in the heart of a shopping district.
Stayed 3 nights in Jan 2023

10/10 Excellent

Sonia E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and efficient front desk/reception staff. Spotlessly clean, well appointed, and in a nice area, within walking distance of restaurants and public transport. Would absolutely stay again.
Stayed 3 nights in Oct 2022
Response from Julia Raci on Nov 18, 2022
Dear Mr. Knight, Thank you for sharing your experience here at George V Casa Branca. It is always important to know the opinion of our guests. We are very happy to know that you enjoyed and approved our services. It will be a pleasure to welcome you again, we hope to see you soon! Yours sincerely, Julia Raci. Guest Relations.

10/10 Excellent

Elsie M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in São Paulo
My husband and I loved our stay at this lovely hotel in an excellent location. The staff could not have been warmer, responsive, or efficient. Juli Ravi, Guest Relations, was great. She even had a cake delivered to our suite on my birthday. We recommend this hotel to anyone traveling to São Paulo. We will stay there again when we are next in São Paulo. Highly Recommend!!
Stayed 3 nights in Oct 2022
Response from Julia Raci on Oct 20, 2022
Dear Mrs. Mosqueda,Thank you so much for your kind review of our hotel, the opinion of our guests is very important to us. It is part of our mission, as professionals and passionate about our profession, to go beyond the expectations of our customers. We seek in small gestures to make our guests feel at home. It will be a pleasure to be your choice to stay in São Paulo again. We are all at your disposal and hope to see you again soon. Best Regards, Julia Raci. Guest Relations

4/10 Poor

eliza, greenwich

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I was really disappointed. The main reason we picked the hotel was the outdoor pool for the kids. We got to the rooftop only to be told they were renovating it till mid September. We are in Rio now but i canceled our reservation in São Paolo, we will be moving to another hotel with a pool upon our return. It’s a pity because otherwise the hotel is great. Loved the 2 bedroom suite and really a great location.
Stayed 1 night in Aug 2022
Response from Julia Raci. Guest Relations. on Aug 26, 2022
Dear Ms. Eliza, Thank you so much for spending your time sharing your experience. Your feedback is very important and help us to improve our services. We understand your disappointment to not be able to join our pool, although this maintenance is an investment to make our guest's stay even better.Sooner we will be able to offer a renewed leisure area with all the best our guests deserve. Our sincere apologies that this maintenance was a negative point during your stay and we really hope to have you back in other opportunity. Kind regards.

10/10 Excellent

Ephram

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic location, especially given the value!
Stayed 2 nights in Jul 2022
Response from Julia Raci. Guest Relations. on Aug 27, 2022
Dear Mr. Schonfeld, We would like to thank you for evaluating us about your stay with us. We are delighted to have provided you with an excellent stay. We hope to be your choice for accommodation in São Paulo again soon. Kind Regards.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing a maintenance on the floor at the lobby. It was the only thing It was unpleasant because it was very noisy there. It’s a nice building and the location is excellent. I will stay there again
Stayed 3 nights in Apr 2022

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Andrea, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Rica

Stayed 1 night in Feb 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Sonia E.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Letícia Lagôa on Feb 1, 2022
Estimado Sr. Hóspede, Gostaríamos de lhe agradecer por ter nos avaliado sobre esta estada conosco. Estamos muito contentes em ter-lhe proporcionado uma excelente estada. Esperamos em breve ser a sua escolha de hospedagem em São Paulo novamente. Atenciosamente, Letícia Lagôa. Guest Relations.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Paulo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly and efficient staff. Very nice and roomy apartment. I will be back for sure.
Stayed 4 nights in Nov 2021
Response from Letícia Lagôa on Dec 3, 2021
Dear Mr. Paulo, We were very pleased to be your choice of lodging in Sao Paulo. If your plans bring you back to São Paulo we will be glad to host you again. Our staff is always at your disposal. We hope to see you soon. Best regards,

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Clean and spacious rooms. Great location.
Stayed 5 nights in Oct 2021
Response from Letícia Lagôa on Dec 3, 2021
Dear Mr. Patrick, We were very pleased to be your choice of lodging in Sao Paulo. If your plans bring you back to São Paulo we will be glad to host you again. Our staff is always at your disposal. We hope to see you soon. Best Regards,

10/10 Excellent

Drew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay with all my friends!
Stayed 2 nights in Oct 2021
Response from Letícia Lagôa on Dec 3, 2021
Dear Mr. Drew, We were very pleased to be your choice of lodging in Sao Paulo. If your plans bring you back to São Paulo we will be glad to host you again. Our staff is always at your disposal. We hope to see you soon. Best regards,

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great in a affluent, walkable, green area of Sao Paulo. Great amenities, including breakfast and dining options. Well appointed suits with all the fixtures you need. The service was efficient and courteous. Well.
Stayed 1 night in Oct 2021
Response from Letícia Lagôa on Dec 3, 2021
Dear Mr. Marcelo, We were very pleased to be your choice of lodging in Sao Paulo. If your plans bring you back to São Paulo we will be glad to host you again. Our staff is always at your disposal. We hope to see you soon. Best regards,

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff is very courteous
Stayed 4 nights in Sep 2021
Response from Denise Salgado on Sep 15, 2021
Dear Mr.Eduardo, We are very pleased to be your choice in Sao Paulo. If your plans brings you back to São Paulo we will be glad to host you again. Our staff is always at your disposal. Cordially,

10/10 Excellent

Cleisson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2021
Response from Letícia Lagôa on Mar 4, 2021
Estimado Sr. Cleisson, Obrigada pela recente hospedagem. Ficamos lisaonjeados com a sua avaliação! Estamos todos à disposição. Atenciosamente, Letícia Lagôa. Guest Relations.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excelent, restaurant good, room for one person enough, staff always helpful
Stayed 12 nights in Feb 2021
Response from Letícia Lagôa on Mar 4, 2021
Dear Guest, First of all, we would like to thank you for sharing your expirience at George V Casa Branca. It is very important for us to know how are the impressions of our guests. Our apartments were thought to provide you with the comfort of a home. We are very glad to know that you enjoyed our location, ambience and facilities. In any case, we are always open to suggestions and special requests from our guests, as much as possible, we happily answer all requests. We hope your plans bring you to São Paulo soon and we will be glad to receive you back. Best regards, Letícia Lagôa. Guest Relations.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021
Response from Letícia Lagôa on Jan 26, 2021
Prezado Sr. Hóspede, Muito obrigada por ter nos avaliado. Faz parte de nossa missão, enquanto profissionais e apaixonados por nossa profissão, ir além das expectativas de nossos clientes. Sempre que houver necessidade, não hesite em entrar em contato com a nossa equipe que estará prontamente à disposição para auxiliá-lo da melhor forma possível. Até uma próxima visita! Atenciosamente,

10/10 Excellent

Gustavo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo hotel
Adorei o hotel. Ficamos num quarto espacoso, limpo, cama confortavel. Atendimento tambem foi otimo
Stayed 2 nights in Dec 2020
Response from Letícia Lagôa on Dec 22, 2020
Estimado Sr. Gustavo, Obrigada por nos escolher para sua hospedagem em São Paulo. Ficamos felizes em ter lhe proporcionado uma ótima hospedagem! Esperamos recebe-lo em breve novamente! ATenciosamente, Letícia Lagôa. Guest Relations.

10/10 Excellent

Tom, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite São Paulo hotel! Great location clean nice bed confortable wonderful patio! Great place - second favorite would be Renaissance
Stayed 2 nights in Nov 2020
Response from Letícia Lagôa on Dec 8, 2020
Dear Mr. Tom, We appreciate that you took your time to tell us about your experience in our hotel. It is always important to us to know the opinion of our guests. Our staff is very pleased with your feedback, it has shown us that we are on the right track to reach our goal. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Best Regards Letícia Lagôa

10/10 Excellent

Arnold

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service very friendly people I will return again
Stayed 3 nights in Nov 2020
Response from Letícia Lagôa on Dec 2, 2020
Dear Mr. Arnold, We were very pleased to be your choice of lodging in Sao Paulo. It is very important for us to know that you are always welcomed by our staff and that you have felt comfortable with us. We hope to see you soon. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Letícia Lagôa. Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay in George V. Staff did everything they could to make you feel good and welcomed. Room was large and well equipped with everything you need. Restaurant had good drinks and food and they delivered to the roof top pool, amazing vies of Jardins. Location is between Lorena and OscarFreile both are vibrant blocks with upscale shops, bars and restaurants.
Caipirinha at the pool
view from rooftop
Stayed 3 nights in Nov 2020

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay in George V. Staff did everything they could to make you feel good and welcomed. Room was large and well equipped with everything you need. Restaurant had good drinks and food and they delivered to the roof top pool, amazing vies of Jardins. Location is between Lorena and OscarFreile both are vibrant blocks with upscale shops, bars and restaurants.
Stayed 1 night in Nov 2020
Response from Letícia Lagôa on Nov 16, 2020
Dear Mr. Mordechai, Thank you so much for your kind review! We are happy to know you had a good experience with us! It is very important for us to know that you are welcomed by our staff and that you have felt comfortable with us. We hope to see you soon. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Letícia Lagôa. Guest Relations.

10/10 Excellent

SDavis, SC, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Within walking distance of numerous things. Safe environment. I would definitely stay here next time when I visit São Paulo
Stayed 6 nights in Oct 2020
Response from Letícia Lagôa on Oct 27, 2020
Dear Mr. Davis, We appreciate that you took your time to tell us about your experience in our hotel. It is always important to us to know the opinion of our guests. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Best Regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020
Response from Letícia Lagôa on Oct 27, 2020
Estimado Sr. Hóspede, Muito obrigado por sempre nos prestigiar com a sua hospedagem, e obrigado também por registrar aqui sua avaliação e recomendações. Esperamos continuar contando com sua preferência e acertando cada vez mais em seu atendimento. Atenciosamente, Letícia Lagôa.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localização. Suíte confortável. Padrão 5 estrelas.
Stayed 1 night in Aug 2020
Response from Letícia Lagôa on Sep 3, 2020
Estimado Sr. Hóspede, Agradecemos por compartilhar sua experiência sobre sua estada conosco aqui no George V Casa Branca. A opinião de nossos hóspedes é muito importante para nós. Buscamos nos pequenos gestos fazer com que nossos hóspedes se sintam em casa. Esperamos recebe-lo em breve! Estamos todos à disposição! Atenciosamente, Letícia Lagôa Guest Relations

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
All good except that the room has a musty smell and visible mould on the extreme edges of the bathroom walls.
Stayed 4 nights in Mar 2020
Response from Letícia Lagôa on Mar 17, 2020
Dear guest, It is always important to know the opinion of the guests, it helps to improve our service. We apologize for the inconvenience this may cause. Our staff is always at your disposal. Cordially, Leticia Lagôa. Guest Relations.

10/10 Excellent

Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Friendly staff, excellent location only 900m from Masp and Avenida Paulista, good value for money. Breakfast is abundant and good quality from fresh fruits to warm options. The apartments are great with good bedding and great living room. If i am back in Sao Paulo i will definitely stay there again!
Stayed 3 nights in Feb 2020
Response from Letícia Lagôa on Mar 11, 2020
Dear Guest, Thank you so very much for your wonderful review! We are glad the room fille your needs and you had a good stay with us! We hope to see you once again in our hotel! Best Regards, Letícia Lagôa

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Letícia Lagôa on Feb 27, 2020
Estimado Sr. Hóspede, Muito obrigada por nos avaliar. É muito importante para nós sabermos a opinião de nossos hóspedes. Atenciosamente, Letícia Lagôa Guest Relations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAFF
Mr Edvaldo and MS LETICIA are excellent !!
Stayed 1 night in Feb 2020
Response from Letícia Lagôa. on Feb 27, 2020
Dear Guest, We were very pleased to be your choice of lodging in Sao Paulo. It is very important for us to know that you are always welcomed by our staff and that you have felt comfortable with us. I and my friend Edvaldo hope to see you soon. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Letícia Lagôa. Guest Relations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay at George B
Great hotel with full kitchens in rooms. Prefect area. Safe. Staff is attentive
Stayed 5 nights in Jan 2020
Response from Letícia Lagôa on Feb 27, 2020
Dear Guest, Thank you so much for your kind review! We are happy to know you had a good experience with us! We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal. Letícia Lagôa. Guest Relations.

10/10 Excellent

CONSTANTINOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at George V,Casa Branca
We chose to stay at the George V hotel on our way back to South Africa from Peru as we had a very nice experience 2 weeks before on our way to Peru.Excellent staff service,very friendly and helpful ,very nice hotel apartment with free Wifi and tasty breakfast .Very well located between avenida Paulista and Oscar Freier Shopiing street with lots of restaurants/pubs/cafeterias within easy walking distance.Very safe around there too.
Stayed 4 nights in Dec 2019
Response from Letícia Lagôa on Jan 16, 2020
Dear Mr. Constantinos, Thank you so much for your review! We are very happy to know out team made your stay so special! We hope to see you soon in our hotel! The location is one of our features, the tranquility of Casa Branca Avenue with the living facilities of Oscar Freire Street is truly a privilege.We hope your plans will bring you back soon and we will be glad to host you again. Best Regards, Letícia Lagôa. Guest Relations.

10/10 Excellent

Laura, Cape Town

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from lovely shops and restaurants. Very comfortable and spacious room, with separate lounge, which I was thankful for while my baby napped. Laundry facilities were great as was the rooftop pool. Really friendly staff and good breakfast.
Stayed 4 nights in Jan 2020
Response from Letícia Lagôa on Jan 16, 2020
Dear Mrs. Laura, Thank you so much for your kind review! We are very glad to hear our instalations and services provided you with a good stay!We hope to see you again soon! Best Regards, Letícia Lagôa. Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Letícia Lagôa on Jan 16, 2020
Prezado Sr. Hóspede,Faz parte de nossa missão, enquanto profissionais e apaixonados por nossa profissão, ir além das expectativas de nossos clientes. Buscamos nos pequenos gestos fazer com que nossos hóspedes se sintam em casa.Sempre que houver necessidade, não hesite em entrar em contato com a nossa equipe que estará prontamente à disposição para auxiliá-lo da melhor forma possível. Desejamos recebê-lo em breve novamente. Atenciosamente, Letícia Lagôa. Guest Relations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great staff! a good combination to feel at home.
Stayed 4 nights in Nov 2019
Response from Letícia Lagôa on Jan 16, 2020
Dear. Mr. Guest, Thank you so much for your kind review! We are happy to know you had a good experience with us! We hope to have you back in our. Best Regards, Letícia Lagôa. Guest Relations.

10/10 Excellent

Abel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Letícia Lagôa on Oct 29, 2019
Estimada Sr. Abel, Muito obrigado por ter nos avaliado! Sua opinião é muito importante para nós. Nossos apartamentos foram pensados para lhe proporcionar o máximo do conforto de um lar, combinado com a receptividade de nossa equipe. Esperamos ter a oportunidade de recebê-lo novamente. Atenciosamente, Letícia Lagoôa.

8/10 Good

Sonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay more than one night to fully enjoy it
This hotel is in an excellent location with nice restaurants, coffee shops and shopping nearby. The room I was given was terrific. it was like a mini apartment with all the conveniences of home. This was an upgrade after I wasn't happy with the first option. It was also immaculately clean. I wish I could stay additional nights to enjoy the balcony and other amenities. I did enjoyed the tub after a long day of meetings. The service at the desk could be improved. Perhaps the staff could be better trained to solve problems. Other than that, I would love to return to this hotel and enjoy it more than one night.
Stayed 1 night in Sep 2019
Response from Letícia Lagôa on Oct 8, 2019
Dear Mrs. Sonia, We would like to thank you for leaving your comments upon your last stay with us. As you well know, your opinion is very important and the best way for us to achieve and exceed your expectations. In any case, we are always open to suggestions and special requests from our guests. We hope your plans will bring you back soon and we will be glad to host you again. Our staff is always at your disposal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, great attentive staff good condition, well kept
Stayed 5 nights in Sep 2019
Response from Letícia Lagôa on Sep 20, 2019
Dear Guest, Thank you for choose Hotel George V Casa Branca for your stay. Your evaluation is very important for us to improve our services and to know about your preferences. Our staff is very pleased with your feedback, it has shown us that we are on the right track to reach our goal. In any case, we are always open to suggestions and special requests from our guests. We hope your plans will bring you back soon and we will be glad to host you again. Best regards, Letícia Lagôa. Guest Relations.