Lobby
Check availability

Reviews of Hotel Ninety

3 out of 5
Hotel Ninety
Alameda Lorena, 521, São Paulo, SP

Reviews

8.2

Very Good

Rating 10 - Excellent. 360 out of 1003 reviews" "
Rating 8 - Good. 391 out of 1003 reviews" "
Rating 6 - Okay. 181 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Silvana Faria on Jan 4, 2024
Prezado Sr. Amir,Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrutura.Esperamos desfrutar da sua companhia novamente em um futuro breve!Atenciosamente,

10/10 Excellent

masahiro

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Silvana Faria on Dec 26, 2023
Prezado Sr. Masahiro,Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrutura.Esperamos desfrutar da sua companhia novamente em um futuro breve!Atenciosamente,

6/10 Okay

Per

Liked: Cleanliness
Disliked: Property conditions & facilities
Very run down. TV didn't work. Cold water in bathroom sprayed all over. And check-in .... an hours wait for a room, and we were there 1 hour after check-in time.
Stayed 1 night in Dec 2023
Response from Silvana Faria on Dec 13, 2023
Dear Mr. Per,Thank you for your review and we are sorry that we did not meet your expectations during your stay.We will forward the observation of late check-in to the person responsible for the area.We hope to have the opportunity to welcome you againand provide you with a more pleasant stay!Yours sincerely,

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
Very friendly staff. Room and bathroom in fair condition. Bathroom needs update.
Stayed 1 night in Nov 2023
Response from Silvana Faria on Nov 27, 2023
Dear Ms. Elizabeth,We appreciate the time you took to review your stay with us. It is very important for us to know guests' opinions about our services and infrastructure.We take this opportunity to inform you that we have started renovating the apartments to modernize them.We hope to welcome you in future opportunities and provide you with a more pleasant stay!Yours sincerely,

6/10 Okay

Tiago

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality hotel
Stayed 2 nights in Sep 2023
Response from Silvana Faria on Sep 14, 2023
Dear Mr. Tiago,We thank you for staying at the Ninety Hotel and are sorry that we did not meet your expectations during your stay.We take this opportunity to inform you that we have started renovating the apartment to modernize it.We hope to have the opportunity to welcome you again and provide you with a more pleasant stay!Yours sincerely,

8/10 Good

TROYRANTAE, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice for the price clean rooms. Pool was nice. Staff was also very friendly
Stayed 2 nights in May 2023
Response from Silvana Faria on May 15, 2023
Dear Mr. Jones,Thank you for taking the time to rate your stay with us. It is very important for us to know the opinion of guests about our services and infrastructure.We hope to enjoy your company again in the near future!Yours sincerely,

2/10 Terrible

Alvaro R

Stayed 3 nights in Apr 2023
Response from Silvana Faria on May 3, 2023
Prezado Sr. Álvaro,Agradecemos por sua avaliação e sentimos por não atender suas expectativas durante sua estada.Esperamos ter a oportunidade de recebê-lo novamente e lhe proporcionar uma estada mais agradável!Atenciosamente,

8/10 Good

Eduardo

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great.
Stayed 4 nights in Apr 2023
Response from Silvana Faria on Apr 24, 2023
Dear Mr. Edward,Thank you for taking the time to rate your stay with us. It is very important for us to know the opinion of guests about our services and infrastructure.We hope to enjoy your company again in the near future!Yours sincerely,

8/10 Good

Cornelius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in great neighborhood
excellent value hotel in great neighborhood. The suite was spacious and fairly well appointed, clean and in decent shape. the staff was very friendly and helpful. The plumbing could use to be upgraded and the breakfast while presentable, was nothing to rave about. We would stay here again.
Stayed 4 nights in May 2022
Response from Silvana Faria on Jun 10, 2022
Dear Mr. Cornelius, Thank you for taking the time to review your stay with us. It is very important for us to know what guests think about our services and infrastructure. We hope to enjoy your company again in the near future! Yours sincerely,

6/10 Okay

Sarah

Stayed 2 nights in Mar 2022
Response from Silvana Faria on Mar 22, 2022
Prezada Sr. Sarah, Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrutura. Esperamos recebê-la em futuras oportunidades e lhe proporcionar uma estada mais agradável! Atenciosamente,

10/10 Excellent

Ana Paola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Silvana Faria on Feb 10, 2022
Prezada Sra. Ana Paola, Agradecemos a preferência de hospedar-se conosco! Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo. Esperamos ter atendido as suas expectativas e gostaríamos de recebê-la novamente em breve no Hotel. Atenciosamente,

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Buena ubicacion, personal amable. Con parking
El hotel esta en una muy buena ubicación, tiene restaurantes buenos muy cercanos. El wifi fue muy estable para mis reuniones virtuales. Todo funcionaba correctamente. Es un poco antiguo y valdra la pena una remodelacion, se escucha bastante los ruidos de las habitaciones contiguas
Stayed 3 nights in Nov 2021
Response from Silvana Faria on Dec 13, 2021
Estimado Sr. José, Agradecemos el tiempo que se tomó para evaluar su estadía con nosotros. Es muy importante para nosotros conocer la opinión de los huéspedes sobre nuestros servicios e infraestructura. Aprovechamos para informarles que tenemos un proyecto de revitalización para un futuro próximo. Esperamos volver a disfrutar pronto de su compañía en el Hotel. Saludos,

10/10 Excellent

Marcella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
It was a wonderful experience. The staff are so so so kind!
Stayed 1 night in Nov 2021
Response from Silvana Faria on Nov 30, 2021
Prezado Sra. Marcella, Agradecemos a preferência de hospedar-se conosco! Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo. Esperamos ter atendido as suas expectativas e gostaríamos de recebê-la novamente em breve no Hotel. Atenciosamente,

4/10 Poor

FERNANDA

Liked: Staff & service
Disliked: Room comfort
i loved all the pics from the hotel before staying, but the rooms are very very simple. The hall of the hotel is awesome, but the rest needs remodelling for sure. The restaurant looked awesome in the pics, but had no clients, it looked dark and dingy, they did not have a wine menu ( because of pandemics). Staff from the hotel are really nice, but unfortunately the rest is old and ugly.
Stayed 1 night in Sep 2021
Response from Silvana Faria on Oct 4, 2021
Dear Mrs. Fernanda, We appreciate the time you took to evaluate your stay with us. It is very important for us to know the opinion of guests about our services and infrastructure. We will forward the observations to those responsible for the area. We take this opportunity to inform you that we have a revitalization project for the near future. We hope to have the opportunity to welcome you again and provide you with a more pleasant stay! Yours sincerely,

4/10 Poor

Domingos

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Silvana Faria on Sep 9, 2021
Prezado Sr. Domingos, Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrutura. Esperamos ter a oportunidade de recebê-lo novamente e lhe proporcionar uma estada mais agradável! Atenciosamente,

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Poor hotel
Stayed 5 nights in Apr 2021
Response from Silvana Faria on Apr 12, 2021
Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nosso serviços. Estamos a disposição,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s economical to stay at this property and it’s located in a nice part of the city with access to many nice restaurants nearby. The adjoining restaurant serves pretty good food and the included breakfast gives you a lot of options to choose from. On the other side, the water pressure could use some, you know, water pressure....
Stayed 2 nights in Feb 2020
Response from Thais A. on Mar 4, 2020
Dear guest, Thank you for your comments. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Check in very smooth , Karen at the reception super helpful and kind all the time. Hope to see her next time. For price and what I got it was a great deal. Breakfast is basic but it was included, so that was great. Overall the facilities and services are very good. No bad / negative experience during my stay. Recommend ( mine was business trip)
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staffs and very close to one of the best place for walking: Avenida Paulista
Stayed 2 nights in Jan 2019

6/10 Okay

Cleiton, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was really poor! Not even Turkey or orange juice. Good facility though.
Stayed 4 nights in Sep 2018

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Well located Hotel, with a great breakfast. Room is clean and spacious. Hotel staff is gently and helpful

4/10 Poor

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and smelly. Location is excellent.
Room really old. Smelly wardrobe, awfull bed and old bathroom. Wi-fi not good doesnt reach all the room.

10/10 Excellent

Siamak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice valet and breakfats

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Paulo visit
It was well worth the money.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Experience
This hotel should never be giving 4 stars not even two. Got a deluxe room that was horrible. Bed is very uncomfortable and sheets were filthy. Asked reception for a cup of coffee while checking out and after 40 minutes waiting I gave up. Never again.

8/10 Good

TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient n clean hotel
Overall good value

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

6/10 Okay

Luis

Disliked: Property conditions & facilities
Extremely worn out
Although the pictures look great (congrats to the photographer), the property is very poorly maintained. I found light switches, door knobs, show heads that don't work, everything that is stuck to the wall is falling apart (toilet paper holder, soap holder), the sheets were clean but presented small... The walls are paper thin, so everything that takes place in adjoining rooms sounds like they're inside your own room. WIFI is very slow and always dropping. Breakfast is ok, but not great. For the price their charge you can find much better nearby.

6/10 Okay

Girish

Disliked: Cleanliness, room comfort
Over all good

8/10 Good

David

Liked: Cleanliness, staff & service

8/10 Good

Alexandre

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Staff & service
Just nice for business trips
Good location but need improvements and refurbishment!!!

8/10 Good

Roberto, Boca Raton Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great hotel, great location. You are close to everything, shops, bakery, supermarket, fármaco and transportation. Safe area to exercise at night. The breakfast is excellent.

8/10 Good

Dercy, houston, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great location
Hotel is nice and in a good and safe location for Sao Paulo. Very good breakfast.

10/10 Excellent

Miguel, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good hotel to stay some days in São Paulo

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Silvana Faria on Mar 28, 2024
Prezada Sra. Veronica,Agradecemos a preferência de hospedar-se conosco!Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-la novamente em breve no Hotel.Atenciosamente,

8/10 Good

Keller

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Os funcionários sao super atenciosos
Stayed 2 nights in Mar 2024
Response from Silvana Faria on Mar 15, 2024
Prezada Sra. Keller,Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrututaEsperamos desfrutar da sua companhia novamente em breve no Hotel.Atenciosamente,

6/10 Okay

Julieta

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Le propiedad está bien ubicada, cerca de restaurants y centros comerciales. A la habitación que nos tocó, le faltaban luces, focos quemados en el baño, pedimos varias veces a mantenimiento que nos arreglen y nunca aparecieron, el desayuno sencillo, básico, el resto ok
Stayed 3 nights in Jan 2024
Response from Silvana Faria on Jan 29, 2024
Estimada Sra. Julieta,Agradecemos el tiempo que se tomó para revisar su estadía con nosotros.Es muy importante para nosotros conocer la opinión de nuestros huéspedes sobre nuestros servicios e infraestructura.Remitiremos la observación al responsable de mantenimiento para que tome medidas.¡Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una estadía más placentera!Tuyo sinceramente,

6/10 Okay

Julieta

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
El desayuno no vale la pena, focos quemados el el baño, instalaciones de la habitación que nos tocó, poco descuidadas
Stayed 1 night in Jan 2024
Response from Silvana Faria on Jan 29, 2024
Estimada Sra. Julieta,Su opinión es muy importante para nosotros y ciertamente nos ayuda a brindarle un mejor servicio.Agradecemos sus comentarios y los remitiremos al responsable de cada área.¡Esperamos volver a disfrutar de su compañía en un futuro próximo!Tuyo sinceramente,

10/10 Excellent

Ademar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Silvana Faria on Jan 23, 2024
Prezado Sr. Ademar,Agradecemos por sua avaliação. Ficamos contentes em saber que sua experiência no Ninety Hotel foi positiva.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-lo novamente em breve no Hotel.Atenciosamente,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Silvana Faria on Jan 17, 2024
Prezado Sr. Felipe,Agradecemos por sua avaliação. Ficamos contentes em saber que sua experiência no Ninety Hotel foi positiva. Esperamos ter atendido as suas expectativas e gostaríamos de recebê-lo novamente em breve no Hotel.Atenciosamente,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Hotel bem localizado, proximo ao Ibirapuera e varios restaurantes. As instalações eram ótimas, variedade de cafe da manhã Equipe muito cordial
Stayed 2 nights in Jan 2024
Response from Silvana Faria on Jan 15, 2024
Prezado Sr. Rafael,Agradecemos a preferência de hospedar-se conosco!Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-lo novamente em breve no Hotel.Atenciosamente,

10/10 Excellent

Simone Maria

Stayed 2 nights in Jan 2024
Response from Silvana Faria on Jan 16, 2024
Prezada Sra. Simone Maria,Agradecemos a preferência de hospedar-se conosco!Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-la novamente em breve no Hotel.Atenciosamente,

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irei me hospedar novamente
Ótimo hotel, tivemos uma excelente estadia, equipe super educada, café da manhã estava maravilhoso.
Stayed 1 night in Jan 2024
Response from Silvana Faria on Jan 12, 2024
Prezada Sra. Mariana,Agradecemos a preferência de hospedar-se conosco!Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-la novamente em breve no Hotel.Atenciosamente,

10/10 Excellent

angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boa estadia
Stayed 1 night in Jan 2024
Response from Silvana Faria on Jan 11, 2024
Prezada Sra. Angelina,Agradecemos por sua avaliação. Ficamos contentes em saber que sua experiência no Ninety Hotel foi positiva.Esperamos desfrutar da sua companhia novamente em um futuro breve!Atenciosamente,

8/10 Good

Fabiana

Stayed 1 night in Jan 2024
Response from Silvana Faria on Jan 12, 2024
Prezada Sra. Fabiana,Agradecemos o tempo que dispensou para avaliar sua estada conosco. É muito importante para nós sabermos a opinião dos hóspedes sobre nossos serviços e infraestrutura.Esperamos desfrutar da sua companhia novamente em um futuro breve!Atenciosamente,

8/10 Good

Marcus Vinicius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa estadia. Apartamento muito confortável.
Stayed 2 nights in Jan 2024
Response from Silvana Faria on Jan 9, 2024
Prezado Sr. Marcos,Agradecemos por avaliar sua hospedagem. Ficamos contentes em saber que a amplitude e conforto do apartamento atenderam suas expectativas durante sua estada. Esperamos recebê-lo em breve em nosso Hotel.Atenciosamente,

10/10 Excellent

JOSÉ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Silvana Faria on Jan 9, 2024
Prezado Sr. José,Agradecemos a preferência de hospedar-se conosco!Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo.Esperamos ter atendido as suas expectativas e gostaríamos de recebê-lo novamente em breve no Hotel.Atenciosamente,