Tired, Old, and a little Smelly
Posted Sep 19, 2016
The Maksoud Plaza hotel seems like it was once a nice place, but it is definitely beyond time for updates, renovations, and deep cleaning. While the photos online are accurate, in person, the rooms are not nearly as nice as they might seem. Most anyone can live with out of date furnishings, as long as the price is good. This is not a cool hotel or a hip place though. I found myself wanting to be out and somewhere else.
There is an off odor in the rooms, which I am guessing is attributed to the decades old wall paper that is holding onto a billion different aromas that result in a hint of something a bit 'smelly'.
The mattresses are old, and I made the mistake of looking under the bed sheet. Nothing horrible lurked there, except I got to see the very worn out mattress pad cover that just looked tattered.
There are the little things that were irritating also... like when I woke from my international flight and wanted coffee in the lobby restaurant at 11:00 am. Nope. None available... and all machines were being cleaned so none available for a while. On top of that, the breakfast and dinner buffet offerings were just gross. Meat swimming in gravy and sauce looked very unappetizing.
It's not all bad. For the basics... I had a bed to sleep in in a quiet room. It served it's purpose for sure and I think if you are an un-picky business traveler, this hotel will serve you well. If you are used to a few more amenities and a 'nicer' hotel, this isn't the place.
Comment from Hotel Management
Sep 21, 2016 by Fabiana , Hotel Management
We acknowledge your comments, which are very important for the improvement we are constantly seeking.
We lament your dissatisfaction with some aspects of our services. We kindly ask you to accept our sincere apologies for any possible inconvenience.
We would like to let you know that throughout the hotel’s nearly 37 years of operation, many updates and refurbishments were made, such as the replacement of wallpapers, curtains, upholstery, floor and furniture.
Our mattresses are of a renowned brand in the domestic market and are periodically replaced for the perfect comfort of our guests. Last time 2013
The breakfast is served from 6am to 10am, and cannot be extended during working days due to the assembly of the buffet of executive lunch, which is served from noon.
We are always listening to our guests and open to suggestions, in order to correct any possible failures and improve our services.
We hope you may give us a new opportunity to offer you our best service standards.
Thank you for your understanding.