Ratings based on 323 Verified Reviews

3.9 out of 5
73% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Friendly & accommodating staff

Posted Jan 7, 2017
Very spacious, 24 hour room service, convenient and cheap shuttle service and hotel staff offered late check-out without me even asking after overhearing that my flight out didn't leave until evening. This allowed me to sleep in, take a swim in the rooftop pool (with a great view of the city) and take my time getting ready for my international flight. We really enjoyed our stay here.
Comment from Hotel Management
Jan 9, 2017 by Giselle Z - General Manager, Hotel Management
Dear Guest Smith, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

airport

Posted Oct 31, 2016 on Hotels
Location to AIRPORT
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Sincerely, Giselle Z - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Basic 3* Hotel

Posted Oct 27, 2016
Pros: The room has a separate bedroom which is nice although the air conditioning doesn't function properly and is quite noisy. Airport shuttle.
Cons: Breakfast is basic, scrambled eggs are unpalatable. The staff at reception and breakfast is not attentive, towels in bathroom are old. The whole facility doesn't invite staying.
Location: The location is not good. Around the corner you have a gas station with a 24 hour shop and next to it Burger King.
Comment from Hotel Management
Oct 31, 2016 by Giselle Z - General Manager, Hotel Management
Dear Mr Peter, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Great Airport Hotel

Posted Aug 2, 2016
Stayed at the Mercure as an overnight stop before flying out from Sao Paulo. Room was clean and comfortable. Breakfast was excellent if a little pricey. English speaking staff at reception were very helpful. I recommend using a taxi to get from the airport to the hotel which cost around 50 Reis, and the shuttle to return.
Comment from Hotel Management
Aug 22, 2016 by Patricia X, Hotel Management
Dear Mr Philip, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,
4 out of 5
by Jayson

Posted Jul 19, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Prezado Sr Jayson, Agradecemos vossa avaliação sobre o Mercure Guarulhos. Atenciosamente
5 out of 5
by Rubens

Posted Jul 19, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Prezado Sr Rubens, Apreciamos imensamente sua avaliação durante a hospedagem no Mercure Guarulhos Aeroporto. Atenciosamente,
2 out of 5
by A verified traveler

Bad location

Posted Apr 26, 2016
Smells funky, the hotel is not in the best place, nothing to do near the hotel, the place doesn't look safe
Comment from Hotel Management
Jun 9, 2016 by Patrícia Xavier, Hotel Management
Dear guest, we are near the airport, the shopping mall has a transfer service that you could use and just 10minutes by taxi you will be near great restaurants. Hope see you in a next opportunity
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

Great for a quick stay

Posted Mar 11, 2016
We stayed just one night in São Paulo close to the airport
Comment from Hotel Management
Jun 9, 2016 by Patricia Xavier, Hotel Management
Dear Mr. Carlos, hope see you on a next time you need to be close to the airport. Regards
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 9, 2016 on Hotels
3 out of 5
by A verified traveler from Hamburg

Good value - large rooms

Posted Feb 5, 2016
Pros: Room size, value
Cons: Breakfast, bathroom, light in living room and bathroom, air-conditioning in living room
Location: There are some restaurants near by but it seems that you shouldn't walk outside the hotel at night. The hotel is about 20min from Guarulhos airport
I stayed several times in this hotel because the rate is good and the size of the room is nice. The rooms are comfortable although the furniture is very basic. The mayor problem is that there is no air-conditioning in the living room only in the bed room. Also the light is so bad that you will have difficulties to work or dress once the day light is over. The bathroom is small and could be improved. The breakfast should be improved.
Comment from Hotel Management
Jun 9, 2016 by Patricia Xavier, Hotel Management
Dear Mr. Hans, thanks for your comments, be sure we are always improving our services to continue be you choice at a next stay in Guarulhos. Regards,