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Reviews of Mercure Sao Paulo Alamedas

3.5 out of 5
Mercure Sao Paulo Alamedas
Rua Padre Joao Manuel 202, Cerqueira Cesar, São Paulo, SP

Reviews

8.4

Very Good

Rating 10 - Excellent. 290 out of 699 reviews" "
Rating 8 - Good. 293 out of 699 reviews" "
Rating 6 - Okay. 87 out of 699 reviews" "
Rating 4 - Poor. 15 out of 699 reviews" "
Rating 2 - Terrible. 14 out of 699 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nilton C Jacinto dos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here 3x already and always a great experience however this last time was a bit noisy due to construction across the street… not mercure’s fault at all I love this place
Stayed 14 nights in Apr 2024

10/10 Excellent

Magali

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
the sauna was indicated at check-in but it was not in good condition
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorei ficar nesse hotel, até reservei novamente para o próximo fim de semana. A única coisa que faria ficar ainda melhor é ter produtos de limpeza (detergente e esponja) para lavar os pratos/talheres usados no quarto com cozinha.
Stayed 2 nights in Feb 2024

10/10 Excellent

Martha, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thaciane Santos on Feb 21, 2024
Prezada Sra .Martha! Saiba que sua avaliação é extremamente valiosa para nós e nos motiva a continuar trabalhando para oferecer experiências excepcionais a todos os nossos hóspedes. Esperamos ter o prazer de recebê-la novamente em nosso hotel.Atenciosamente,

10/10 Excellent

Jaime

Stayed 3 nights in Jul 2023

10/10 Excellent

Nilton C Jacinto Dos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its an older property but all was always clean…. staff and service was amazing, friendly and super professional ❤️ I love it and will stay here again
Stayed 13 nights in Apr 2023

8/10 Good

Pawel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from William Fernandes on Feb 27, 2023
Olá Pawel, tudo bem ?Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente,William FernandesAccorHotels Customer Digital Card AmbassadorMercure São Paulo Alamedas

10/10 Excellent

Eduardo

Stayed 13 nights in Jan 2023
Response from William Fernandes on Feb 22, 2023
Olá Eduardo, Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Ficamos felizes em saber da sua satisfação com nossos serviços, instalações e privilegiada localização. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente,William FernandesAccorHotels Customer Digital Card AmbassadorMercure São Paulo Alamedas

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Everything was great
Excellent hotel. Everything was great. Nice room, comfortable bed. Functional gym. Most importantly, the staff are great, friendly, and accommodating. I would definitely stay here again.
Stayed 4 nights in Dec 2022
Response from William Fernandes on Feb 22, 2023
Thank you for reviewing your stay at Mercure São Paulo Alamedas. It is always a pleasure to receive positive impressions.Your comments will be shared with our teams. I'm sure your feedback will encourage us to continue to improve the quality of our services.Thanks again for letting us know about your experience and we hope your next visit will be as pleasant as the last.Yours sincerely,William FernandesAccorHotels Customer Digital Card AmbassadorMercure Sao Paulo Alamedas

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flooring in the room was old and worn. Otherwise a very nice hotel.
Stayed 1 night in Aug 2022
Response from Stefani Almeida on Aug 29, 2022
Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your sharing your concerns, and we hope to better serve you in the near future.Sincerely,Stefani AlmeidaAccorHotels Customer Digital Card AmbassadorMercure São Paulo Alamedas

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Property is a little dated, but fine for what you pay. Good location. Breakfast was decent. There’s only 2 lifts and during the morning rush it can take a while to get down. One morning one of the lifts broke and we couldn’t get in a lift down, every time one arrived it was full, so we ended up having to walk down 13 floors.
Stayed 4 nights in Aug 2022
Response from Stefani Almeida on Aug 29, 2022
Thank you for taking your time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Stefani AlmeidaAccorHotels Customer Digital Card AmbassadorMercure São Paulo Alamedas

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Good, overall
Location 10/10. Breakfast 10/10. Apartment 5/10. Fitness center 1/10.
Stayed 4 nights in Jan 2022
Response from Allen on Feb 7, 2022
Thank you for reviewing your stay at Mercure São Paulo Alamedas. It is always a pleasure to receive positive impressions. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement for us to continue to improve the quality of our services. Thanks again for letting us know about your experience and we hope that your next visit will be as pleasant as the previous one. Regards, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

4/10 Poor

Mauricio

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had stained sheets, not pleasant at all. A weird smell in the room as well. Room wasn’t ready at check-in time. Staff was rude and not accommodating at all, they certainly do not understand what it means to work in the hospitality industry. Do not recommend this hotel at all. Not at American standards
Stayed 3 nights in Jan 2022
Response from Allen on Feb 4, 2022
Hello, Mr. Mauricio, how are you?! Thanks for telling us about your experience. We are very sorry that we did not meet your expectations. At Mercure, we strive to provide a high level of service to each of our customers, so your feedback is very important to us. Please note that this occurrence is not usual practice in our services. Please be assured that we will be taking appropriate steps to address the aforementioned issue and prevent future occurrences. Thank you again for letting us know about your experience and we hope you will give us the opportunity to better serve you in the near future. Regards, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

4/10 Poor

Mauricio

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2021
Response from Allen on Jan 9, 2022
Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Agradecemos novamente por nos informar sobre sua experiência e esperamos que nos dê oportunidade de melhor serví-lo em um futuro próximo. Atenciosamente, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Mara

Liked: Staff & service, property conditions & facilities
The elevator is too slow
Stayed 3 nights in Sep 2021
Response from Allen on Oct 3, 2021
Agradecemos ter nos dedicado o seu tempo para nos escrever sobre sua estada no Mercure Sao Paulo Alamedas Hotel. Lamentamos muito que não tenha tido uma boa experiência em nosso hotel. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Na expectativa de revê-lo brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Lacks customer service.
I don’t know where to start, except to say don’t trust them when they say they will email you closing bill showing all is paid off. You get a bill for your entire stay and more. Then you have to go through hoops proving that you paid all at check out.
Stayed 3 nights in Sep 2021
Response from Allen on Sep 13, 2021
Thank you for taking the time to write to us about your stay at the Mercure Sao Paulo Alamedas Hotel. We are very sorry that you did not have a good experience at our hotel. Mercure hotels always want to provide the best quality of service during your stays; therefore, your opinion is fundamental for us. We assure you that the necessary measures will be taken with a view to improving the quality of the services you have referred to us. If it is still possible to resolve the issue, please contact the hotel directly and explain to us in detail what happened. Once again, we welcome your comments and hope to regain your confidence in a future stay. In anticipation of reviewing it soon, please accept our best regards. Yours sincerely, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

2/10 Terrible

Mehrdad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlatans running this hotel
Prior to our check out, there was a $76Rls balance for out breakfast. I paid cash to the supervisor name “Lrissa” and her front desk employee name “Allen”. This front receptionist absolutely had no customer service experience and there was not a question that would not end in a “Yes”. Our check out was to be at noon of September 6-2021. We wanted to stay until 4:30 pm. I did Not want to deal with them, So, I went to hotels.com and booked an additional full night. When we went downstairs Larissa and Allen asking me I could have just asked them for extension. To which I replied, I did not want to be bothered with lack of their customer service and argue over 4 hours. I even offered them if we need to move from that room to another would be fine as I was not going to ask Hotels.com for refund. I then proceeded to pay $80Rls for the breakfast owed and they had no change and I told them keep the change. Day after we arrived home, we get a bill for a full day of stay (We had already checked out at 4:39 Pm and had prepaid to Hotels.com). These people are charlatan and after 10 years of being a customer of this hotel will never go back. Make sure to get receipt that you paid. They assured me I will receive a check out showing balance zero.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The worst front desk service I have ever experienced, I would strongly advise people not to use this hotel. When I arrived early in the morning for an early check in I was told that my booking didn't include breakfast, then, searching my papers I noticed that my booking had been split in two, a one-day-stay (without breakfast) followed by a three-day-stay (breakfast included). I mentioned to the front desk clerk that it was a mistake, and that ebookers would solve it, but she just didn't let me and my family have the breakfast anyway, if we did, we would have to pay extra, as simple as that, no further talk. I had to get in touch with ebookers in the UK, certainly not in time for breakfast anymore, and they solved the problem giving me an extra bonus for the expense, but the hotel staff showed not empathy at all. On the last day, I needed a late check out, which is available at the hotel. Again, the staff was completely unhelpful, they just told me it was not possible, and that there were no rooms available. I had to go online again, access ebookers, and voila, there were plenty of rooms available, so I had to book an extra night not to be left on the street with my family. In short, the front desk clerk staff was the worst I have ever seen anywhere in the world. If you can choose, choose not to stay at this hotel.
Stayed 3 nights in Jul 2021
Response from Thais Candido - Front Desk Manager on Aug 11, 2021
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Allen on Apr 9, 2021
Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. É sempre um prazer receber impressões positivas. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

8/10 Good

Thais

Stayed 4 nights in Dec 2020
Response from Allen on Jan 7, 2021
Olá, Thais! Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seu feedback é muito importante para melhorarmos nossos serviços e melhor atendê-la. Esperamos poder vê-la em breve! Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

10/10 Excellent

Bruna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option
Great location! The staff is super friendly and the room very spacious. I’d definitely recommend it
Stayed 2 nights in Dec 2020
Response from Allen on Jan 7, 2021
Hi, Bruna! Thank you for evaluating your stay at the Mercure São Paulo Alamedas. It is always a pleasure to receive positive impressions. Your comments will be shared with our teams. Your satisfaction is the best reward for our employees who work daily to provide you with a quality service. Thanks again for letting us know about your experience and we hope your next visit is as enjoyable as the previous one. Regards, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THUMBS UP!
I loved this hotel. It's charming, well located, cozy. Excellent staff. I'll return for sure!
Stayed 2 nights in Nov 2020
Response from Allen on Jan 7, 2021
Hi, Daniela! Thank you for evaluating your stay at the Mercure São Paulo Alamedas. It is always a pleasure to receive positive impressions. Your comments will be shared with our teams. Your satisfaction is the best reward for our employees who work daily to provide you with a quality service. Thanks again for letting us know about your experience and we hope your next visit is as enjoyable as the previous one. Regards, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2020

10/10 Excellent

Ronald

Stayed 1 night in May 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying here for years. Friendly staff, great location, nice and clean.
Stayed 6 nights in Dec 2019

8/10 Good

Tara

Liked: Cleanliness, staff & service
Ok stay in Sao Paulo
The breakfast was good, but not great. However there were option for hot and cold food, as well as healthier (yogurt, fruit) as well as more hearty/less healthy options (cake, hot dogs, eggs) served every morning. The room was a decent size, but there was quite a lot of noise that would come from the street. As well, it was not possible to fully close the window, and I got a number of bug bites sleeping there. (There was only one piece of glass in the window. The metal sliding side that met it had holes in it.) Good shower pressure and sufficient hot water. The area was good.
Stayed 2 nights in Sep 2019
Response from Livia A. on Oct 8, 2019
Dear Tara, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

10/10 Excellent

Maria Gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is very comfortable, the service is great. The location is also great. Breakfast could be better but ok. For the price, it is one of the best in Sao Paulo.
Stayed 4 nights in Sep 2019
Response from Livia A. on Oct 8, 2019
Dear Maria Gabriela, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia A. General Manager

8/10 Good

Cesar

Liked: Cleanliness, staff & service
Nice but... Could be better
If you need WiFi for business, run away!
Stayed 3 nights in Jun 2019
Response from Livia A. on Jul 16, 2019
Dear Cesar, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about WiFi problems you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely. Livia A. General Manager

10/10 Excellent

Gabriela, Brampton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have balconies. The location is great. Lots of shopping nearby and good restaurants. Near Paulista.
Stayed 2 nights in Mar 2019
Response from Livia A. on Apr 3, 2019
Dear Gabriela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Livia A. on Apr 30, 2019
Obrigada por sua avaliação!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Livia A. on Apr 30, 2019
Obrigada por sua avaliação!

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Livia A. on May 3, 2019
Prezado Mariel, Agradecemos por avaliar sua hospedagem. Apreciamos que nossos serviços e instalações tenham atendido às suas expectativas e agradecemos por sua avaliação nota 10! Esperamos revê-lo em breve. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An ideal position for visiting the sights, as the metro was quite close. Although sited in the business district the tourist office was 10minutes walk away, and they were very helpful, and helped us plan our time there. The roof top pool at the hotel was a luxury and provided great views of the city. I would certainly like to stay there again if in the city.
Stayed 2 nights in Mar 2019
Response from Livia A. on Apr 3, 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
Nice, clean, new, fresh hotel in a great area just off Paulista Avenue.
Stayed 2 nights in Feb 2019
Response from Livia A. on Apr 3, 2019
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia A. General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. Good value.
This hotel is very conveniently located near Ave. Paulista. The entire crew is friendly and helpful. This is not an expensive luxury property but it is clean and offers a good value.
Stayed 6 nights in Jan 2019

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Livia A. on Jan 19, 2019
Obrigada por sua avaliação Juliana.

6/10 Okay

Eyal

Liked: Cleanliness, staff & service, room comfort
Good but moldy
Was really nice place, but the room smelled of mold.
Stayed 1 night in Dec 2018
Response from Livia A. on Jan 17, 2019
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was v clean & comfortable, location was great and staff were v helpful The only slightly irritating thing was how long check in took. I'm no good sure whether the receptionist was being trained or whether that's just how long it takes but we must have stood for about 10 - 15 minutes while they put our details into the system.
Stayed 1 night in Dec 2018
Response from Livia A. on Jan 17, 2019
Dear Jonathan, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

6/10 Okay

Nikhil

Dated hotel in the heart of the city.
Hotel is old with dated interiors and amenities. Its a basic hotel for someone with a quick stop over in the city. Location is good and safe. Not suited for Business traveller. There are other properties from this brand in nearby area which are modern and better equipped.
Stayed 2 nights in Nov 2018

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Paulo stay
Absolutely lovely hotel and staff. Our only complaint is that the bathroom was very small whereas the bedroom had alot of empty space. The staff were very accommodating and a good selection of multi-lingual staff! Breakfast was also good.
Stayed 2 nights in Jul 2018
Response from Livia A. on Aug 10, 2018
Dear Ceri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay! Rooms with final number 2, 3, 7 and 8 have bigger bathrooms. We hope to see you again very soon. Livia A. General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel overall, very clean! Good location! Pool on rooftop is nice too
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Obrigada por sua avaliação! Esperamos que sua próxima visita seja breve. Atenciosamente, Livia A. Gerente Geral

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Only Location
Tha location is very good...the hotel is old..we stay 5 nights..
Stayed 4 nights in Sep 2017
Response from Livia A. on Sep 21, 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. All rooms and social areas have been recently restored. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice if you traveling solo
Nice hotel. If you traveling with a friend or group, it will be difficult to visit them unless you are all on the same floor, which 98% will not happen. So it is either use the stairs to visit them or have them come to the lobby to take you to their room. I stayed on the 15th floor and my friend was on 18th floor and it was very annoying that we could not go visit each other.
Stayed 2 nights in Sep 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. In this situation if both colleagues agree, you can have a copy of each other room to access the elevator. For security, the elevator access only your room´s floor. We appreciate your sharing your concerns and we hope to see you soon. Sincerely. Livia A. General Manager

4/10 Poor

hernan, unhappy

Disliked: Cleanliness, staff & service
smelled like a dead rat
rooms were not availabe at check in time, room smelled like a dead rat.
Response from Livia A. on May 15, 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia A. General Maganer

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location and breakfast buffet. Henrique at reception was very helpful professional. The rest of the front desk staff we encountered ranged from rude to apathetic and some did not speak English.
Response from Livia A. on May 15, 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely. Livia A. General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for shopping restaurants and culture
I have stayed at this hotel several times. I have always been pleased with the service as well as the breakfast and Wi-Fi. This time the wifi was a little spotty but it did work. I would most definitely stay in this property again.
Dear Scott, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our internet services. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General manager