Ratings based on 175 Verified Reviews

4.0 out of 5
74% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Alvaro from Fort Lauderdale

Ok for the price

Posted Sep 15, 2015 on Hotels
Good for the price.
Comment from Hotel Management
Dec 5, 2015 by Livia Alvisi, Hotel Management
Dear Guest, Thank you for your review! We are so glad to hear you enjoyed your stay. We appreciate that you took the time to give us feedback and provide information that will help others to plan their trip to our hotel. We hope to see you again soon. With thanks and regards, Daniela P General Manager
4 out of 5
by A verified traveler

Fair

Posted Jun 6, 2015 on Hotels
Good stay
Comment from Hotel Management
Aug 22, 2015 by Livia Alvisi, Hotel Management
Dear guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager
4 out of 5
Recommended
for Families
by JuanD2409

World cup trip

Posted May 26, 2015 on Orbitz
Great value for your money. Hotel is very well located near the subway station. Rooms are confortable and friendly staff.
5 out of 5
by A verified traveler

satisfaction

Posted Apr 25, 2015 on Hotels
My sister stayed at the hotel and she loved it.
Comment from Hotel Management
Aug 22, 2015 by Livia Alvisi, Hotel Management
Dear guest, Thank you for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager
4 out of 5
by Mark from Phoenix

Clean, safe hotel

Posted Mar 21, 2015 on Hotels
Nice staff, but don't expect much English spoken. Pool is negligible; size of a large bathtub. The location -- while says in Jardins -- seemed a little far from things. I noticed there are other Mercure hotels in better locations.
Comment from Hotel Management
Sep 26, 2015 by Livia Alvisi, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela P. General Manager
2 out of 5
by A verified traveler from L.A.

São Paulo Dud

Posted Nov 23, 2014
Pros: Location only strong point for this hotel.
Cons: Needs a complete re-do to rate with me!
Location: Central so close to most things downtown.
Rooms old and small. Little comfort. Restaurant lacking.
Comment from Hotel Management
Jul 24, 2015 by Daniela P., Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ginasio Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela P. General manager
5 out of 5
by jun beom park from los angeles

would definitely go again!

Posted Jul 3, 2014 on Hotels
I went for the world cup and enjoyed my stay. Friendly staff who spoke english and while we were out everyday, the room was cleaned better than any hotel I had stayed at amd the lady even folded all of our clothes and neatly put them on the table since my friend and I had left them all on the ground by our luggage. It is in a very safe neighborhood and there is a very nice bare/restaurant right across from the hotel that has delicious food and is open from breakfast till 1130 at night which we enjoyed going to everyday for beer or for delicious pastries in the morning. No nightlife in walking distance but you can cab it easily to the fun night areas. I would definitely stay again.
Comment from Hotel Management
Dec 19, 2015 by Livia Alvisi, Hotel Management
Dear guest, The Mercure SP Ginasio Ibirapuera team received your comments with great satisfaction. Your kind words show that we have achieved our objective in creating unforgettable experiences and making you feel truly welcome. Your opinions are valuable and a great encouragement to us all; we look forward to welcoming you back to our hotel very soon. Sincerely. Daniela P General Manager
4 out of 5
Recommended
for Everyone
by Pete from London

Mercure Hotel

Posted Jun 24, 2014
Pros: As above
Cons: The decor is slightly dated, could do with modernisation, but still very clean.
Location: Location is fine
Comfortable hotel, great showers, with very friendly & professional staff
Comment from Hotel Management
Jul 24, 2015 by Daniela P., Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ginasio Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela P. Gerente Geral
3 out of 5
by A verified traveler

An OK stay, not a great value

Posted Nov 4, 2013 on Hotels
good location, but nothing exceptional, there are many newer better options nearby and probably at a better value
Comment from Hotel Management
Dec 19, 2015 by Livia Alvisi, Hotel Management
Dear guest, Thank you for sharing your opinion; we regret to hear that your experience at Mercure SP Ginasio Ibirapuera Hotel was not up to your expectations; It would be our great pleasure to welcome you back in the future when we hope to have the opportunity to restore your faith in us. Sincerely Daniela P General Manager
4 out of 5
by mario

very nice location, friendly staff

Posted Sep 1, 2013 on Hotels
comfortable hotel, very well located, the staff is extremely friendly and helpful, wifi kind of unstable, no real fitness equipment whatsoever.