Ratings based on 155 Verified Reviews

4.1 out of 5
73% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 5, 2018 on Hotels
It is a good hotel but a little bit old. There is air conditioning only in the bedroom what makes the other rooms very hot.
Comment from Hotel Management
May 3, 2018 by Fran, Hotel Management
ear Mr. Fernando, Thank you for taking the time to write us about your experience at Mercure Sao Paulo Moema. We regret that the service did not live up to your expectations, please accept our sincere apologies. Mercure hotels always wish to provide the best quality of service during their stay; therefore, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence for your next stay. In the hope of welcoming you briefly, please accept our compliments. Francini Carrião Mercure Moema
5 out of 5
by werliton

Posted Dec 26, 2017 on Hotels
4 out of 5
for Everyone
by A verified traveler from California

Nice hotel in the middle of Moema

Posted Nov 9, 2017
Very convenient location with many restaurants and shopping around. The hotel is good. The staff is very friendly. This is a one bedroom apartment with a living room, balcony, small kitchen, bedroom and bathroom. A valet parking is available. Very good experience.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2016 on Hotels
5 out of 5
by Fernanda from Orland

Simple but nice

Posted Jun 6, 2016 on Hotels
Great hotel and view
2 out of 5
by A verified traveler from Ontario, Canada

Great neighbourhood - but declining hotels

Posted Oct 7, 2015
Pros: the area in which it is situated - that's all I can say this time
Cons: everything
Location: safe clean neighbourhood, large urban park, LOTS of restaurants and night life, close shopping (10 min walk)
I love the Moema area and ardently return when I visit. But the Mercure (Accor) chain of hotels that has been my favourite is no longer .. the hotels are constantly under renovation .. its never an experience without it .. Moreover - if you book on Expedia (and likely other sites) it seems you get dumped in the oldest and worst rooms. They have nicer .. I have been in quite nice rooms in these hotels. But my last few are consistently poorer, older and out dated rooms. This latest one had an air conditioner the dripped condensation all over the bed, very old furniture, trim work the was not attached to anything, a toilet you could barely sit on due to its location, lights in bathroom that didn't work, a safe that I was worried might not open again when I closed it .. even the breakfast was better elsewhere.
4 out of 5
by Tim from Virginia

Good area, hotel needs modernizing

Posted Sep 29, 2015 on Hotels
The hotel was renovating the lobby at the time of my stay. It made for a LOUD stay there and getting into the hotel difficult. The last time it was better, but the room do need updating.
4 out of 5
by ronald from brighton


Posted Feb 12, 2015 on Hotels
was in all OK!
3 out of 5
by ronald from brighton


Posted Feb 12, 2015 on Hotels
I have already stayed in several Mercuries,,they are always the same besides the Time Square sao paulo,that has a better room.
5 out of 5
by ralph from not Sao Paulo

Always the best place to stay BUTT...

Posted Nov 23, 2014 on Hotels
Always the best place to stay BUT time to update a basic part. The toilet seat was well worn with pealing pain and cracks on top and bottom