Ratings based on 52 Verified Reviews

3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Montevideo

The hotel has little maintainance

Posted Jun 27, 2016
Pros: Location and rooms
Cons: Attention and maintainance, MORE STAFF
That is why faucetts, and all appliances always are loose or broken. It is not the first time it happens to me. The reception has the minimum staff so any event when it is necessary that one of them goes to a room, the one left cannot cope with the job, and people line even to ask for a wake up call. Why? Because they disconnect the phone so that people do not call, so you have to go down even for the minimum request. I go there because I need to be in the area, and sometimes there are no options. The rooms are nice, they should care more.
Comment from Hotel Management
Jul 4, 2016 by Andréia , Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures for the issues mentioned. Currently, we are renovating our rooms in order to provide an excellent service for each guest. In your next stay with please advise us by this contact that our team will provide the availability of our new room renovated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andréia Prudencio Assistant Manager
2 out of 5
by A verified traveler from Montevideo

Every day it gets worse

Posted Sep 8, 2015
Pros: I like its location near all the places I need
Cons: Mantainence and reception. And overall, quickness in making the room when asked.
Location: Many restaurants, banks, shopping: busy area.
I have been staying at this hotel for a long time, and every time I go it looks worse. I think lack of mantainance is the problem as many hotels in the area, slow service, people at the reception not very much compromised to their job and responsibility (excepto a japanese girl who is really caring, I have to mention it because it is fair to single out her good behaviour) In a hotel which is not touristic, it is very important to make the room quickly when the guest asks for it, and they are not very caring about this subject.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Great safe location

Posted Aug 4, 2015
Lovely experience in this hotel, great safe location, close to restaurants, Most staff spoke good English , wifi good in lobby, little bit off an on in room, only downside was room service couldn't speak English so I tried my hand at Portuguese an didn't receive nothing hahaha Nice hotel
Comment from Hotel Management
Aug 25, 2015 by Andréia Prudencio, Hotel Management
Dear Richie, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

A Comfortable and Pleasing Place to Stay

Posted Jun 12, 2015
Pros: The staff were friendly and helpful.
Cons: The carpeting is drab. I used some coffee and tea bags during my stay, and those items were not replaced after they were used.
Location: I don't know Sao Paulo well enough to evaluate the location, except to say that it is about an hour drive, with traffic, to the Anhembi, and GRU.
I found my room to be comfortable. The size and feel of the bed was adequate. Bedding provided was adequate for the time of year I stayed at the hotel, in June. The staff was very helpful; I added a breakfast to my checkout as well as items from the minibar and I found the checkout process to be efficient. I think the pictures of the hotel on its website lead one to believe that the hotel might be more luxurious than it actually is. I would describe the rooms of this hotel as comfortable with a "homey" feel.
Comment from Hotel Management
Jun 30, 2015 by Andréia Prudencio, Assistant Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager
3 out of 5
by A verified traveler from Darmstadt

One of Mercure Hotels in Sao Paulo

Posted Jun 7, 2015
Bad smell ... Bad accustic... High humidity ... Carpet floor dirty....
Comment from Hotel Management
Jun 30, 2015 by Andréia Prudencio, Assistant Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are renovating our rooms and today we already have the Superior rooms renovated. As you stayed in the Standard room I would like to invite you to know our Superior room in your next stay in order to have a new experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Montevideo

Nice hotel in good neighbourhood

Posted Mar 22, 2015
Pros: Location
Cons: Air conditioning
the air conditioning made a leak in the bathroom and I had to change to another room. The new room had again a problem with the air con
4 out of 5
Recommended
for Everyone
by A verified traveler from Pompano Beach, FL

Nice place. Location is perfect.

Posted Jan 30, 2015
I'd recommend this hotel especially for people without a car. The location is perfect with lots of restaurants and bakeries surrounding it. Room is nice, modern and staff is friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in great location

Posted Oct 21, 2014
Pros: Location
Cons: Needs Updating
Location: Bars, restaurants, Shopping Ibirapuera, Ibirapuera Park - lots to do and safe to walk
In the heart of Moema - near most amenities and future metro .. internet, hot water, air conditioning (and it was 40 outside) outstanding ..the drawback for me was this room was outdated with a very old TV that ended up not working (and unused). Was told that was one of few rooms not updated - and next time I would get a more modern room. Overall - no issues with the Mercure branded hotels for me. Good value for money.
3 out of 5
by A verified traveler

Hotel OK, but noisy.

Posted Oct 3, 2014
Don't take a room at the front of the hotel, very noisy due to airport close by. No sound insulation and it's a busy domestic airport. Rooms at the back of the hotel are OK.
4 out of 5
Recommended
for Everyone
by Federico from Costa Rica

Good Locaction Good value for the money

Posted Dec 2, 2013
Located in a safe area of the city. Very close to restaurants and supermarket. Good internet.