Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Fort Lauderdale

Nice hotel close to the airport

Posted Nov 18, 2016
Very good experience. Late check out worked well. Nice facilities, great staff and close to the airport with free transportation.
Comment from Hotel Management
Nov 25, 2016 by Guilherme Conigiero, Hotel Management
Dear Guest, Thank you for dedicating a moment to share your experience in our Hotel. We are glad that our facilities were suitable for you. Our Connectors felt accomplished with your positive comments. We'll be waiting for your next visit to enjoy one more Pullman experience. Feel Welcome. Guilherme Conigiero Customer Experience
3 out of 5
by A verified traveler from US

Great staff but outdated facilities

Posted Nov 11, 2016
Pros: The people
Cons: The facilities
The staff are great and the food was pretty good. The facilities are very old, carpets stained and such.
1 out of 5
by A verified traveler

Check in inadequado

Posted Nov 1, 2016
Location: ....
Não gostei da estadia, pelo simples motivo da minha reserva não ser reconhecida e efetuar um novo pagamento e entrar no quarto após 45 min
4 out of 5
by A verified traveler

Close accomodation to airport

Posted Oct 25, 2016
Pros: Hotel staff were helpful and friendly. Had a outdoor swimming
Cons: Carpets on the floor levels need to be replaced. Showers need a little renovation work. Smoke smell in my room in 733
Room was spacious but had a faint lingering smoke smell. Ammenities were great
1 out of 5
by A verified traveler

Nice but terrible

Posted Oct 3, 2016
Pros: the rooms
Cons: service, all service
Location: nothing, just convenient that is close to the airport
What do you look in a hotel? comfort. Comfort comes from nice accommodations and service. they have nice accommodations but they really lack in service. I went to the restaurant two times, both with the same results: 20 minutes from being seated to having the menu and drink order. 45 minutes for them to bring me the drink, the food took about the same time, the second drink i gave up after 30 minutes wait. My mistake was not going to the buffet!! but the service is the same at the front or if you have a need and call room service or front desk. And i speak perfect portuguese. Not staying here again
5 out of 5
by A verified traveler from Balneário Camboriú

Melhor Hotel nas proximidades do Aeroporto

Posted Oct 3, 2016
Pros: Café da manhã, localização e decoração.
Cons: Algumas luzes no meu quarto estavam queimadas. Quando cheguei no Hotel não encontravam minha reserva, não sei se a culpa foi do Hotel ou do Expedia.
Location: Muito próximo ao Aeroporto.
Fiquei apenas 6 horas no Hotel para pegar um voo na manhã seguinte. Achei as instalações muito boas e o café da manhã maravilhoso.
3 out of 5
by Humberto

Viejo y caro hotel

Posted Aug 31, 2016 on Hotels
El hotel es viejo y se nota en la alformbra, la habitación tenía un olor muy fuerte a cigarro y la cama no estaba lista.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Estimado Sr. Humberto, Nuestras más sinceras disculpas por cualesquier inconvenientes en su estancia. La ocurrencia fue referida a nuestro equipo para que investiguemos la causa. Hemos también intensificado las medidas adecuadas para prevenir recurrencias. Nuestras instalaciones están siendo gradualmente reformadas para que podamos ofrecer modernas y estilosas habitaciones, como nuestra marca Pullman. Deseamos recibirlo nuevamente en breve. Saludos cordiales, Mariana Lobo Customer Experience Pullman São Paulo Guarulhos Airport
3 out of 5
by A verified traveler

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear guest, Thank your sharing your experience through Hotels.com. We apologize for any misadventure during your stay. We work with continuity on the improvement of our services and hope to provide you with a better experience in a near future. Kind regards, Mariana Lobo Customer Experience Pullman São Paulo Guarulhos Airport
4 out of 5
by katia

Posted Aug 26, 2016 on Hotels
Fiquei hospedada apenas uma noite ,mas achei o restaurante do hotel absurdamente caro,por um lanche à noite e o amolço do outro dia paguei o mesmo valor diária.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Prezada Sra. Katia, Obrigada por avaliar sua experiencia através da Hoteis.com. Estamos contentes que tenha desfrutado de uma ótima estada conosco! Desejamos um breve retorno ao Pullman São Paulo Guarulhos Airport. Será um prazer recebê-la novamante! Cordialmente, Mariana Lobo Customer Experience Pullman São Paulo Guarulhos Airport
5 out of 5
by A verified traveler

Relaxing sleep over

Posted Aug 13, 2016 on Hotels
Great stay and good organisation to get to/fro the airport
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your feedback! We are more than glad to acknowledge your contentment. We hope to welcome you again soon! Kind regards, Mariana Lobo Customer Experience Pullman São Paulo Guarulhos Airport