Ratings based on 202 Verified Reviews

4.3 out of 5
79% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The best in the area.

Posted Feb 25, 2017
The best in the area, close to shopping, business centers and restaurants.
Comment from Hotel Management
Mar 1, 2017 by Fernanda Leite (Customer Experience), Hotel Management
Dear Guest, We appreciated that you have dedicated your time to rank us here at Expedia with a high score! Thank you for share your important impressions about Pullman, it is really essential for our development to offer you a best stay day by day. We hope to receive you soon, in your next visit to São Paulo city! #WeAreWaitingForYou Best regards, Fernanda Leite Customer Experience Pullman São Paulo Vila Olímpia
4 out of 5
by A verified traveler

Conevenient, good location & great service.

Posted Jan 15, 2017 on Hotels
I would recommend this hotel for the property, location & service.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Guest, We really appreciated that you have spend your time to rank us and share your important impressions about your recent stay here at Pullman SP Vila Olímpia! Thank you for the high score and the nice compliments. We hope to offer you an experience even better in your next visit! Looking forward to your next visit soon! :) Best regards, Fernanda Leite Customer Experience Pullman São Paulo Vila Olímpia
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Prezado Hóspede, Apreciamos muito que tenha dedicado seu tempo em avaliar-nos aqui na Hoteis.com! Se puder, partilhe conosco suas impressões, elas são muito importantes para nós! Esperamos que sua próxima hospedagem possa ser ainda melhor. Cordialmente, Fernanda Leite Customer Experience Pullman São Paulo Vila Olímpia
3 out of 5
by A verified traveler

Quality of services is declining.

Posted Sep 19, 2016
Pros: Location is great. The lobby is very nice but I don't go to hotels to enjoy the lobby--i want comfort in the room.
Cons: -Better service at the front desk/have people look at the customer needs and help them. -The maids needs to be retrained and supervised
Location: Good location. There is a nice Mall almost across the street. Faria Lima is only two blocks.
I've been staying at this hotel for more than 10 years (when was called Caesar Park)--the hotel was aging so I changed to another location. A couple of years ago friends told me that it had been renovated and services improved, so in 2014 I gave a try and was impressed--the hotel had been completely renovated; the staff was great. However in the last six months the service has been declining--some of the people at the front desk is not as friendly/not interested in helping guests as they use to (although many are very kind, but they are not effective). The problems I encountered during my most recent four night stay: 1. The first day the maid did not leave hand towels. The second day she left one bath towel and one hand towel. The third day she left just one bath towel--I called them and asked for additional towels and they never showed up. The fourth day, again one bath towel and one hand towel. In addition, the towels are old and needs replacement. 2. There was no electrical outlet next to the desk at the room which I was assigned--when I mentioned to the front desk I was told that this is how this room was configured and I needed to connect my computer/phone to charge in the outlets located next to the bed...is this is a business hotel? 3. I had a guest for breakfast at the restaurant of the hotel and I paid the bill with my credit card. When I went to do the check out, I told the front desk that I had paid for it--I was told to "prove it" and they charge me again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nothing to complain about :-)

Posted Aug 12, 2016
Great place, great room, make sure u dont pay more then 150$ per night in case your booking last min..
Comment from Hotel Management
Aug 19, 2016 by Fernanda Leite, Hotel Management
Dear Guest, Thank you so much for your feedback here in Expedia with so many compliments! :) We hope to see you soon! Best regards, Fernanda Leite Customer Experience Pullman São Paulo Vila Olímpia
5 out of 5
by Hector

Posted Aug 9, 2016 on Hotels
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Prezado Sr. Hector, Estamos contentes em saber que sua hospedagem foi tão agradável merecedora da pontuação máxima aqui na Hoteis.com! Volte sempre, estamos te aguardando! :) Atenciosamente, Fernanda Leite Customer Experience Pullman São Paulo Vila Olímpia
1 out of 5
by A verified traveler

Don't Go!

Posted Jul 7, 2016 on Hotels
Terrible service and conditions of the room! Very embarrassed to have invited clients to stay there! I don't recommend!
Comment from Hotel Management
Jul 18, 2016 by Ronei Borba, Hotel Management
Dear Guest, Thank you for your review on Hotels.com. We regret that the structure of our hotel was bellow your expectations. We are in the process of upgrading to improve Pullman experience which wish to offer to our guests. Our team maintains consistency with the procedures of prevention and correction to guarantee the quality of our product. We value the safety and comfort of our guests. Moreover we'll investigate any situation that does not comply with our standards. We hope that your next stay exceeding your expectations. We will be able to assist you with any further information. We want to guarantee our commitment to the quality of your hosting. Respectfully, Fernanda Leite Customer Experience
4 out of 5
by Pedro

Posted Feb 27, 2016 on Hotels
Comment from Hotel Management
Jun 24, 2016 by Ronei Borba, Hotel Management
Prezado Pedro, Agradecemos imensamente sua alta pontuação aqui no Hoteis.com! Esperamos recebê-lo novamente em breve! Cordialmente, Fernanda Leite Customer Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the hotel and staff. Very modern very clean

Posted Jan 2, 2016
Location: Nothing much to do near by. That is the only downside
Loved the hotel and staff. Very modern and clean. Great air conditioning. The only negative is if you are not a business person and in São Paulo as a tourist then this hotel is not for you as it is in a very business type neighborhood far away from the busy city feeling a tourist is looking for.
Comment from Hotel Management
Jun 27, 2016 by Fernanda Leite, Hotel Management
Dear Guest, We are felling so happy with your impressions! Thank you for taking the time to review your recent stay! Don't worry! Here we have Taxi, Uber and near we have a subway line, and bus station. By the way, we are 5,5 miles from the downtown. We hope to have you back to ensure a flawless stay! Best regards, Fernanda Leite Customer Experience
5 out of 5
by michael from vancouver

Great hotel

Posted Dec 15, 2015 on Hotels
Great place 6 th stay and will stay in the future