Reception hall

Reviews of Rojas All Suites Hotel

3 out of 5
Rojas All Suites Hotel
Avenida Sao Joao 1399, São Paulo, SP

Reviews

8.0

Very Good

Rating 10 - Excellent. 302 out of 905 reviews" "
Rating 8 - Good. 351 out of 905 reviews" "
Rating 6 - Okay. 180 out of 905 reviews" "
Rating 4 - Poor. 36 out of 905 reviews" "
Rating 2 - Terrible. 36 out of 905 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Daiane

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Me quede una noche en este lugar, la Suite Superior y no lo recomiendo para nada. El baño todo sucio y ceramica vieja. Las camas muy incomodas y se sentian los resortes, cada vez que me movia la cama hacia ruido. Lo decente es el lobby que se ve de buen ver, pero los cuartos no los recomiendo. Nadie de mi familia pudo descansar y estaban preocupados de que las sabanas no estuvieran "limpias"
Stayed 1 night in Feb 2023

10/10 Excellent

MOHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kept suites, and staff availability & helpfulness was great

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall the hotel itself was good for the most part, if very old and in need of renovations. The King bed that was advertised turned out to be two twins pushed together, which is far from the same thing, so I feel like that’s.false advertising and was very disappointing. The biggest issues were that the parking lot was a block away and didn’t actually belong to the hotel, and the neighbourhood it’s located in was horrible with garbage all over the streets and a prevailing smell of human waste. So while the hotel itself was a decent value for what I paid, where it’s located leaves much to be desired.
Stayed 1 night in Oct 2022

2/10 Terrible

Alexia Maria

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed several nights. The break fast is good. The rooms are spacious. The cleanliness in the rooms is ok. Lobby is good. Service is friendly and overall good value for what you pay.
Stayed 2 nights in Oct 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service
Nice little hotel, good for a one night stay. Nothing fancy but it was cheap,clean and convenient.
Stayed 1 night in Oct 2019

6/10 Okay

Victor, Los Angeles

Business traveler
The hotel is situated in a noisy location, windows seem not helping, I could hear the trucks and people party from the 12th floor!
Stayed 3 nights in Oct 2019

8/10 Good

Iolanda W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Muito Bom pelo custo x beneficio!
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Not good
Cold rooms, aircondition is not enough for heating. There were some insect at baggage room. Not helpful workers.
Stayed 1 night in Jun 2019

4/10 Poor

marcio r

Disliked: Staff & service, property conditions & facilities
Hotel Mal Gerenciado e Staff Mal Educado
Hotel muito mal gerenciado! Internet não funcionou os 2 dias que fiquei e precisei trabahar na área do Lobby....Café da manhã poderia ser melhor se houvesse reposição. No primeiro dia acordei cedo e tinha opções para comer porém no segundo dia acordei mais tarde e não tinha praticamente nada para comer e o senhor do café me disse que não tinha reposição! Na região existem muitos hotéis melhores aonde o custo benefício acaba sendo muito melhor.....O apartamento que fiquei (808) tinha um vazamento na privada que deixou parte do banheiro alagado...Não retornaria nem se fosse de graça! Melhorem o Serviço Urgente
Stayed 2 nights in Jun 2019

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Ms.Lovely, NY

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The price is affordable for a pleasant stay. Breakfast is delicious every morning and staff was very helpful!!!!! Neighborhood not the best but I had no issues. Uber is always recommended!
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is not in a good location. To be blunt about my experience the front desk staff was ill and did not speak any English. Additionally, the wifi did not work at all. The bigger issue that I felt unsafe in this hotel. Right outside of the hotel there were homeless people using the bathroom right on the hotel itself. Additionally, at night when trying to take an uber to the hotel I had my uber cancel my ride for safety reasons after realizing our location. The TV was a joke, it was old with static all over the screen with only 3 channels. I would not reccomenned this hotel to anyone, and I am shocked expedia would partner with this hotel.
Stayed 4 nights in May 2018
Response from Agatha Daibs on Jun 14, 2018
Thank you for taking the time to evaluate us! We are very sorry about the facts reported during your stay and we inform you that your comments have already been transmitted to our general manager. Your feedback is essential in our constant pursuit of excellence in serving our guests and clients, your notes will be considered as opportunities to improve our structure and services. We hope in a new opportunity to show you our best services. Sincerely, Agatha Daibs - Hotel Rojas All Suites

8/10 Good

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located in Sao Joao Avenue and close to a metro station, Santa CecilIa. Staff at hotel very friendly, but rooms very simple. Ok for the price.
Response from Gabriele on Mar 9, 2018
Dear, good day! Thank you for taking the time to evaluate your! It is with great joy that we received your compliments. We are very happy that the comfort of our apartments has been a highlight and the service of our team have exceeded their expectation. Sincerely, Gabriele - Hotel Rojas All Suite.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia Messed Up Booking
When we went to check in, there was no booking. It took close to an hour for the receptionist to find us two rooms. They were on two different floors! Checking out took even longer because there was no record of our booking or our payment to expedia.ca We showed our email which unfortunately said "in progress" even though we were given an itinerary #. Not only we missed some of the sightseeing due to this delay, we had to pay again at the hotel. We were asked to call expedia once we reached Canada to make sure we get our money back. We called expedia and we were on hold for about an hour. Finally they checked and said we had paid and they will refund but it will take about two weeks.
Stayed 1 night in Jan 2018

6/10 Okay

Nexar Antonio

Liked: Cleanliness, staff & service
Ok for the price!
Basic room for a long weekend! Poor wifi!

10/10 Excellent

Rodrigo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel and friendly staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rojas SP
Very large rooms, clean, comfortable bed, great breakfast, not the best neighborhood, thank god for uber.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good service, nice room,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Spacious suite hotel in Sao Paulo
We used this hotel for our family vacation. Room is very spacious. It has 2 bedrooms and living room. 1 room has 2 single beds. Another room has 1 double bed and 2 single beds. Up to 6 people can use this suite. It is located on busy street. In this neighborhood, I would not feel comfortable walking alone at night. It is walking distance to the Centro(downtown).

8/10 Good

Mauro, Brasilia

Liked: Cleanliness, staff & service, room comfort
Very good for the price
Hotel staff was nice and friendly. Breakfast was simple, but good enough. Wifi internet connectivity very poor, and I could not connect on the room, only on lobby. Room was clean and tidy, small but comfortable.

6/10 Okay

Sean, Washington, DC

Liked: Cleanliness
Nothing fancy; good value in gritty, centric spot
This hotel met our needs - central location, near historic center. It was spacious (easily fit 3 of us and could have fit 4) in the room, which was big - a 3-room apartment really, and clean and un-cluttered. Nothing fancy at all; and the neighborhood would be a turn-off for some, but we had no problem and were able to walk to some sites, and easily get taxis to others. This service is not fancy, but there is free coffee and water at all times in the lobby, and the breakfast is included and was decent.

6/10 Okay

Robert, Miami

Liked: Cleanliness, room comfort
Initially a disaster
the first impression counts! The wifi in the lobby at checkin was not working ! It took me literally an hour plus to check in because I had to go somewhere else to connect to the Internet .. The front desk guy was nice but seemed unable to look up my reservation on the front desk computer! And the lobby was as Hot as hades The rooms have good AC however! Breakfast was very good ( complimentary) and

6/10 Okay

Christian

Liked: Cleanliness

6/10 Okay

Mark, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short visit
Great base to see city. Easy access to subway. Just a little dodgy at night but stick to main roads and your fine

6/10 Okay

Christian, Orlando

Disliked: Staff & service
My trip in Sao Paolo
The front desk doesn't speak english no concierge no instructions how to use the phone in the room I cannot recommend this hotel

8/10 Good

7th World Cup, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Better than we anticipated.
Our family of four stayed for two nights during the World Cup earlier this week. Te staff was super-attentive, such as calling a cab to take us to the airport and periodically looking outside for the cab's arrival. Also, they provided excellent recommendations re where to go shopping for local handicrafts (March 25 street, approx 20 minute walk just past the end of Sao Joao street), how best to get to the World Cup Fan Fest, keeping an eye on our luggage, etc. Two staffmembers are very fluent in English (Karen and Robert) and went out of their way to assist us.

6/10 Okay

Dan, USA

Liked: Staff & service, room comfort
Spacious rooms, not much for decor. Good location to walk to many attractions.

6/10 Okay

Greg, Pasadena, Ca

The hotel is in the heart of downtown, not much touristy things to do. You have to taxi it everywhere. The hotel is like an upgrade Motel 6, but for the price you can't beat it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service, good location. The staffs are nice, and the price is competitive.

2/10 Terrible

Deepak, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadul and threatening hotel
I have stayed in more than 200 hotels but I can't forget this hotel in my life. Upon arrival the big long hall was full of black plastic bags (arounf 50-60) and it was so stinking, I would vomit. I think it was tobacco item. This hotel seems to be cheap choice of street howkers or small vendors. The hotel was very low from a averge hotel. It was stinking, rooms were too small, smaller than a bathroom of an average hotel, there was 1 single bed and no more place at all. Towels were small and outworn. I have adjusting nature but here I woudn't surive. So I had leave at all. I have stayed from most expensive 5 star hotels to small hotels like Etap, but this was out of the world. I explained the staff and they co-operated and finally I took asylum at Formule 1 hotel nearby and that wats10 times better (Imagine, how would you compare with Hilton or Intercontinental). Accor group is at least hyginic and I believe every guest has write on healthy air in the room. Not to forget, very strange type of lift I came across, it operates only on the wish and trucs of the staffs and looks likfe from 18th century.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Hotel rating
Overall the hotel was clean but the room way to small for what the price/ The room irself is about 8.5 x 14 way to small the bathroom is evenly as small The internet was lost workers did not know how to reset routers or replace the units so internet could have been restored for the rest of the Hotel , I may been the only one usung the internet. I had to work from lobby

8/10 Good

Jose, NYC

Liked: Staff & service, room comfort
Value for the Money
This is good value for the money, a clean place where you can stay and sleep. We were a group of 4. Got a clean room. Got Breakfast. Got wireless. The front desk staff was friendly, however we speak portuguese, so really didn't test english competence. But we got help with taxi and transportation. Overall we had a good time here.

8/10 Good

Bernhard, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to metro station
quite o. k.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadfull
Know as CRACK street. How can you possible have this hotel recommeded on your site. We were terrified.

6/10 Okay

Yimin, Honolulu, HI

Liked: Cleanliness
average good
The space of the single standard room is rather narrow, and pay attention if you bring your laptop with you, there is no three terminal power connector, it is bets to prepare a convert before you leave. Only very few servant understand English. The breakfast is OK! The location is nice, it is inside the old downtown of Sao Paulo.

6/10 Okay

Nathália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Só pernoitamos no hotel. A estadia foi boa. O carro fica na rua e ninguém ajuda com as malas
Stayed 1 night in Dec 2023

8/10 Good

Carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O que mais gostei: check-in rápido, funcionários super simpáticos, custo-benefício espetacular; apartamento espaçoso; o frigobar gela mto; ducha boa; fácil acesso pra qualquer lugar; café da manhã bem limitado, mas bom (pelo preço); roupas de banho e cama excelentes e cheirosas. O que NÃO gostei: só tem ar condicionado na sala; quartos não tem blackout, então fica claro. Simplesmente não preguei os olhos devido ao baralho da rua. Fiquei no quarto 301, em frente à avenida e, em razão disso e só por causa disso, não tenho a pretensão de voltar, nem mesmo pra uma única noite. Fora isso, teria sido mto bom!
Stayed 1 night in Dec 2023

10/10 Excellent

Monique Nazaré

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rozane

Liked: Cleanliness, staff & service
Disliked: Room comfort
Travesseiros muito ruins. Quarto muito pequeno. Não havia fotos para visualizar na reserva, reservei baseada nas 2 reservas anteriores, onde o aposento era muito espaçoso. Funcionários são muito corteses e prestativos.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cláudio Alves

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superou minhas expectativas, limpeza, café da manhã, localização, atenção e profissionalismo dos colaboradores
Stayed 3 nights in Dec 2023

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para patrabalho em São Paulo com equipe. Excelente atendimento, espaço e localização ótima
Stayed 1 night in Dec 2023

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Muito bom, até penso em voltar quando precisar ir pra SP de novo.
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Excelente estadia
Stayed 2 nights in Dec 2023

10/10 Excellent

Januzi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Não recomendo
O hotel tem boa estrutura, mas fica em um local que ocorre muitos furtos, o funcionário do hotel já o adverte logo na chegada. Pegamos duas estadias, uma foi na suíte superior, que era espaçosa, mas como alugamos outra suíte, em tese de casal, trocamos de quarto que era minúsculo, não tinha espaço para deixar nem as malas. Solicitamos dois travesseiros e mesmo em horário de expediente, a camareira foi na porta do quarto e disse que deixou o travesseiro na recepção. O café da manhã é péssimo, sem opções, café horrível, em um dos dias o ovo estava cheirando estragado, molho frio, pão francês aparentando ser dormido, mamão verde, banana verde, enfim, péssimo. Além disso, a maioria dos hóspedes foram prestar prova de concurso e ao contrário dos outros hotéis do centro de São Paulo, não adiantaram o café em alguns minutos, mesmo a gente solicitando com antecedência. O estacionamento fica a quase 100 metros do hotel e é parceria, pagamos R$ 32,00 por dia, mas não é coberto, o carro fica ao sol e pela violência absurda que está em São Paulo, acaba sendo perigoso, principalmente se for mulher sozinha. Como tentaram nos roubar, tivemos que redobrar a atenção no momento do checkout e ninguém do hotel nos ajudou a carregar as malas, assistiram minha namorada carregando peso e nada fizeram. Resumindo, a pior estadia que tivemos até hoje e olha que já hospedamos em hotéis bem mais simples.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023