Ratings based on 42 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location for overnight stay

Posted Jan 21, 2017
You can experience São Paulo and still catch a morning flight back with no traffic. Great helpful staff
3 out of 5
by A verified traveler from S, Puerto Rico, Puerto Rico

Marriott should provide higher standard

Posted Jan 9, 2017
No bus to Guarulhos airport from midnight to six, so if you arrive late or have an early flight, you will need a taxi. I stayed at two other hotels in Brazil, Tryp and Windsor and they both were better quality than this Marriott.
Comment from Hotel Management
Jan 12, 2017 by Pedro Silva, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. You indicated in your response that our shuttle service was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely,
4 out of 5
by A verified traveler from Qatar

Nice hotel for business travellers.

Posted Sep 3, 2016
Pros: Near the airport. Shuttle service to the airport.
Cons: Room service. Did not like the selection of food and not much options for dining. Breakfast was just ok, not great.
Location: Just a mall nearby.
The hotel is very nice. Its excellent for business travellers. A lot of people staying at the hotel are there for business purposes, although its fit for family too. Staff are very accomodating as other Marriott hotels. The disappointing thing was that the hotel just has one main restaurant and a cafe/ bar at the hotel. It doesnt give you much options for dining in. If your staying for business, the lack of cuisine and food options is a major let down.
Comment from Hotel Management
Sep 6, 2016 by Pedro Luciano., Hotel Management
Dear Guest, Thank you very much for sharing your thoughts with us. I'm very happy to know that you enjoyed our staff. It is a pity that our food options did not please you. Nowadays we have more than 150 options in our break fast, bar, dinner and lunch (alacarte) and our buffett with more than 30 options. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I'll be look forward to receive you again. Sincerely,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Manchester, UK

excellent for the airport

Posted Feb 4, 2016
Pros: Staff
Cons: I needed room with a balcony
Location: Just convenient for the airport. Nothing outside the grounds
top class service, excellent airport transport, good food and efficient service
Comment from Hotel Management
Feb 7, 2016 by Pedro, Hotel Management
Dear Siobham, Thank you very much for share your experience at São Paulo Marriott Hotel, on the Expedia website. We are very happy to know that your stay was enjoyable. Our mission is provide an excellent "top class service", and is nice to know that we are doing a good job. I look forward to host you again in your next visit to São Paulo. Will be a pleasure. Sincerely, Pedro Luciano Guest Relations Supervisor São Paulo Marriott Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Jan 25, 2016
Pros: The reception was too slow.
They gave me a room that was already occupied. The person in the room was angry I woke him up.
Comment from Hotel Management
Jan 29, 2016 by Pedro Luciano, Hotel Management
Dear Guest, We truly appreciate your comments on the Expedia web site. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. I'm already in contact with our management to observe our procedures with our Check in. According to your valuable feedback we will work to improve our check in procedures. We really hope to host you again in your next visit to São Paulo. Sincerely, Pedro Luciano Guest Relations São Paulo Marriott Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Dec 24, 2015
Restaurant was wonderful. Service from the staff was superb. A special Thank You to Ana Lucia and Eduardo at the Front Desk!
Comment from Hotel Management
Jan 3, 2016 by Pedro Luciano, Hotel Management
Dear Steve, Ana Lucia and Eduardo were very happy to see your words! Thank you very much for rating us on the Expedia.com web site. Feedback like your is extremely valuable, and strive our team to do more. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Best hotel near guarulhos airport. It is worth the extra cost
Comment from Hotel Management
Apr 4, 2015 by Guest Relations, Hotel Management
Dear Guest, I appreciate your review and comments about our property! We at the São Paulo Airport Marriott Hotel take guest satisfaction to a high standard level, providing the best service possible. I am delighted to hear we have been meting your expectations! Thank you for staying with us. It's a pleasure to have you as a guest. Come visit us again soon! Sincerely, Renê Santana Guest Relations Team São Paulo Marriott Hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami, FL

Near airport

Posted Mar 16, 2015
Pros: Location
Location: near the airport, esay acess by shutle
Good location near the airport, good room, confortable.
Comment from Hotel Management
Mar 18, 2015 by Pedro, Hotel Management
Dear Tente, Thank you for taking the time to rate our Hotel on the Expedia Web site. We are delighted that your stay with the Sao Paulo Airport Marriott Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, Pedro Luciano Guest Relations supervisor São Paulo Marriott Hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Marina del Rey, (Los Angeles) CA

Nice hotel, pleasant staff

Posted Jan 10, 2015
Pros: Multiple electrical outlets and reliable high speed internet, breakfast was good
Cons: The pool area needs a serious make over I rate it a 1.5
Location: Airport
The stay was short but nice. The next time I am in Sao Paulo and have to fly out early, I will stay again.
Comment from Hotel Management
Jul 18, 2015 by Rene Santana, Hotel Management
Dear Los Angeles Guest, Your review and comments regarding the São Paulo Airport Marriott Hotel made everyone here really happy. With a mission to provide a brilliant service and great comfort the guestrooms were renovated last year, with a whole new design to meet every guest need. Our Chef appreciates the compliment on our Breakfast Buffett. It's a pleasure to have your review on the Expedia website, and we hope you can come to visit us soon. Best Regards, Renê Santana Guest Relations Team São Paulo Marriott Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very convenient for the airport

Posted Dec 5, 2014
Pros: Convenience, also staff very nice.
Cons: Directions at the airport to the bus stop.
Location: We were just there overnight so cannot comment on what is around, but probably not a good location if you wanted to be out and about.
Stayed here one night between flying in from Cuiaba and flying home. Free bus transfer both ways included and also a cocktail in the bar. Has a pool.
Comment from Hotel Management
Jun 13, 2015 by Rene Santana, Hotel Management
Dear Valued Guest, I truly appreciate you sharing your thoughts related to the São Paulo Airport Marriott Hotel. It's an honor to read your review. Thank you for the comments to our transfer service, staff and pool. As you experience we offer a welcome drink to our most loyal guest as a gesture of our appreciation. I hope you can come back to visit us again soon. Sincerely, Renê Santana Guest Relations Team São Paulo Marriott Hotel