Ratings based on 154 Verified Reviews

4.3 out of 5
81% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Room was confortable, clean, and renovated. Excellent service and great breakfast.
Comment from Hotel Management
Feb 11, 2017 by Pedro Silva, Hotel Management
Dear Guest, Thank you for taking the time to share your thoughts with us. We are delighted that your stay in our Hotel was enjoyable. We worked hard to make each guest to feel comfortable and at home, and your feedback is extremely important for us. We really hope to host you again in your next visit to São Paulo. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from campinas

Nice option to be close to the airport

Posted Jan 30, 2017
Nice hotel, clean, good staff, well located. I recommend.
Comment from Hotel Management
Feb 3, 2017 by Pedro, Hotel Management
Dear, it's a pleasure for us to receive you each time you came to visit sao paulo,Thank you for choosing our hotel to stay. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. we hope you choose to stay with us again whenever your travel needs bring you back to Sao Paulo. Sincerely, Pedro Silva Guest Relations
5 out of 5
by Janne

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Dear Janne, Thank you for taking the time to share your thoughts with us. We are delighted that your stay was enjoyable. We worked hard to make each guest to feel comfortable and at home, and your feedback is extremely important for us. We really hope to host you again in your next visit to São Paulo. Sincerely, Pedro Silva Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location for overnight stay

Posted Jan 21, 2017
You can experience São Paulo and still catch a morning flight back with no traffic. Great helpful staff
Comment from Hotel Management
Jan 22, 2017 by Pedro, Hotel Management
Dear Guest, Thank you for taking the time to share your experience wiht us. We are delighted that your stay in our Hotel was enjoyable. We worked hard to make each guest to feel comfortable and at home, and your feedback is extremely important for us. We really hope to host you again in your next visit to São Paulo. Sincerely, Pedro Silva Guest Relations
3 out of 5
by A verified traveler from S, Puerto Rico, Puerto Rico

Marriott should provide higher standard

Posted Jan 9, 2017
No bus to Guarulhos airport from midnight to six, so if you arrive late or have an early flight, you will need a taxi. I stayed at two other hotels in Brazil, Tryp and Windsor and they both were better quality than this Marriott.
Comment from Hotel Management
Jan 12, 2017 by Pedro Silva, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. You indicated in your response that our shuttle service was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely,
5 out of 5
by A verified traveler

Excellent Staff

Posted Nov 14, 2016 on Hotels
Amazing Staff...
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, We are happy to know that you enjoyed our hotel, in special our team. Thank you very much for sharing your thoughts with us. I hope to host you again in your next trip to São Paulo, will be a pleasure. Sincerely, Pedro Silva
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
4 out of 5
by A verified traveler from Qatar

Nice hotel for business travellers.

Posted Sep 3, 2016
Pros: Near the airport. Shuttle service to the airport.
Cons: Room service. Did not like the selection of food and not much options for dining. Breakfast was just ok, not great.
Location: Just a mall nearby.
The hotel is very nice. Its excellent for business travellers. A lot of people staying at the hotel are there for business purposes, although its fit for family too. Staff are very accomodating as other Marriott hotels. The disappointing thing was that the hotel just has one main restaurant and a cafe/ bar at the hotel. It doesnt give you much options for dining in. If your staying for business, the lack of cuisine and food options is a major let down.
Comment from Hotel Management
Sep 6, 2016 by Pedro Luciano., Hotel Management
Dear Guest, Thank you very much for sharing your thoughts with us. I'm very happy to know that you enjoyed our staff. It is a pity that our food options did not please you. Nowadays we have more than 150 options in our break fast, bar, dinner and lunch (alacarte) and our buffett with more than 30 options. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I'll be look forward to receive you again. Sincerely,
5 out of 5
by A verified traveler

Good business hotel

Posted Jun 12, 2016 on Hotels
Great hotel friendly staff
Comment from Hotel Management
Jun 19, 2016 by Bruna Striuli, Hotel Management
Dear Guest, Thank you for taking the time to share your thoughts with us. We are delighted that your stay in the Sao Paulo Airport Marriott Hotel was enjoyable. We worked hard to make each guest to feel comfortable and at home, and your feedback is extremely important for us. We really hope to host you again in your next visit to São Paulo. Sincerely, Pedro Luciano Guest Relations São Paulo Airport Marriott Hotel
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 28, 2016 on Hotels