Hotel beds very small and they stole my telephone adapter, also items for consumption were very expensive. Hotel was badly rated, as usual in Brazil, this is very common to find 4 and 5 star hotels which are actually less. In other countries they would be considered 3 stars.
Comment from Hotel Management
Oct 5, 2016 by Quality Department, Hotel Management
Thank you for your evaluation.
It’s good to know that you liked our location, but we are sorry for not attending your expectations. Let us inform that we will consider your assessments about the twin beds, as well as minibar prices, as opportunities of improvement, and be sure that when we have availability we offer our guests room changes if requested.
Unfortunately due to your comment being anonymous, we are not able to investigate the situation regarding your adapter, but it is definitely against our policies and we always contact our guests about Lost & Found Items!
We hope to have the opportunity to have you again, to reverse your impressions.