Ratings based on 32 Verified Reviews

4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel not as good as imagined.

Posted Sep 29, 2016
Pros: Location ideal
Cons: Personnel changed out and rooms with proper beds even if twin, they should be bigger. Hotel staff are aware of it.
Location: Personal things to do, worked well..
Hotel beds very small and they stole my telephone adapter, also items for consumption were very expensive. Hotel was badly rated, as usual in Brazil, this is very common to find 4 and 5 star hotels which are actually less. In other countries they would be considered 3 stars.
Comment from Hotel Management
Oct 5, 2016 by Quality Department, Hotel Management
Dear Guest, Thank you for your evaluation. It’s good to know that you liked our location, but we are sorry for not attending your expectations. Let us inform that we will consider your assessments about the twin beds, as well as minibar prices, as opportunities of improvement, and be sure that when we have availability we offer our guests room changes if requested. Unfortunately due to your comment being anonymous, we are not able to investigate the situation regarding your adapter, but it is definitely against our policies and we always contact our guests about Lost & Found Items! We hope to have the opportunity to have you again, to reverse your impressions. Sincerely, Quality Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice Business Hotel

Posted Aug 8, 2016
It was a good experiencia, we spend just one night, but we can relax and continue our trip.
Comment from Hotel Management
Aug 9, 2016 by Quality Department, Hotel Management
Dear Guest, Thank you for your evaluation and we are glad to know that you had a good experience with us. We hope to have you again for a longer stay! Sincerely, Quality Department
2 out of 5
by A verified traveler from Mexico

Old hotel poor service

Posted Feb 7, 2016
Pros: Location
Cons: Old
Location: Location is good, restaurants and services are good
The hotel is old and business facilities are terrible, they charge too much for a simple business area, internet is slow.
Comment from Hotel Management
Feb 11, 2016 by Quality Department, Hotel Management
Dear Mr. Mike, Thank you for your evaluation. We are glad to know that you liked our location, restaurants and service! Let us inform that we will have some improvements very soon as renovations in the structure and modernization of the rooms to better serve and satisfy our guests. Also we have recently exchanged our Internet provider and have been seeing improvement, but anyway we will continue monitoring and taking the necessary actions. We hope to have the opportunity to have you again, to reverse your impressions. Sincerely, Quality Department
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent Place To Stay in São Paulo

Posted Dec 6, 2015
The staff were friendly and courteous. We were English speaking only, and in spite of this they were very accommodating!
Comment from Hotel Management
Dec 7, 2015 by Quality Department, Hotel Management
Dear Guest, Thank you for your positive evaluation! We are glad that our staff contributed to enjoy your stay. Be sure we will forward your assessments to our employees and they will be very happy! We hope to see you again soon! Sincerely, Quality Department
2 out of 5
by A verified traveler from Chile

It is not a 5 Star Hotel.

Posted Sep 30, 2015
Pros: Bed was comfy.
Cons: Food!.
Location: Far form every interesting place.
Staff was paying attention to a private reception and people attending the Club and not to clients. Hotel staff do not speak neither proper English nor Spanish, only Portuguese. Food was terrible and very expensive, worst place I have ever eaten in Brazil. Hotel is not that well located
Comment from Hotel Management
Oct 20, 2015 by Quality Department, Hotel Management
Dear Mr. Ramón, We appreciate you taking the time to evaluate and share your comments about your stay with us. Please accept our sincere apologies for not attending your expectations. Be sure we will reinforce the training with our staff. Sincerely, Quality Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

good and comfortable hotel.

Posted May 7, 2015
WTC is just next to the hotel. Easy to commute to the international airport. Staff kindly shows me the way to WTC I want to stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Comfortable, clean hotel. Internet unreliable.

Posted Jul 27, 2014
Pros: Yes
Cons: Internet, choice of tv stations
Staff very helpful. Convenient for the conference at the WTC however very far from downtown or best San Paolo restaurants and spent a lot in cab fares. Could not use the pool because of weather (outdoors pool). Room was clean and comfortable. Internet slow and unreliable. Cable TV only in Portuguese, could use a few English speaking stations.
5 out of 5
Recommended
for Everyone
by Mario from Florida, USA

Great Hotel

Posted Sep 16, 2013
Pros: all
Hotel has good restaurants at the hotel, breakfast was not too good. There is a great mall attached to the hotel, great location
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted May 10, 2013
Pleasant, attentive, friendly staff. Will be back!
3 out of 5
Recommended
for Business Travelers
by Manuel from Miami

Good value and location

Posted Mar 28, 2013
Hotel is in a good location and reasonably priced (considering the cost of other options in SP). Rooms are large but a bit worn down. Hotel is due for a renovation but is livable. Breakfast and restaurant service is expensive. Free internet works well.