Ratings based on 347 Verified Reviews

4.1 out of 5
73% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Miami

Good hotel for a short visit.

Posted Apr 7, 2017
In overall very average hotel. Need a little maintenance, specially in the bathroom.
4 out of 5
by Rodrigo from Belo Horizonte

Good location.

Posted Jun 21, 2016 on Hotels
Pros: Really nice breakfast and location. Staff is super polite and helpful. Cons: The main entrance needs a better look, so does the hotel's restaurant. I found bed linen with holes and stains. Towels are really not comfortable. Room service really bed for its food (I was reimbursed for that). Don't panic. There are several nice restaurants in the hotel's area. The free wifi is terrible. I asked the manager for the paid one as a courtesy and they were happy to provide me that.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Rodrigo, Thank you for choosing TRYP Jesuino Arruda for every stay in São Paulo. We would like to kindly ask you to accept our sinceres apologies for the inconveniences you had during your stay wih us. Let us reassure you that we have immediately taken all the necessary measures in order to solve such inconvenience and to avoid this to happen again. We would like to thank you for your comments, that have been considered by our Quality system as an opportunity to improve our services. Wishing to win back your trust, we look forward to welcome you back at the TRYP Jesuino Arruda hotel in the near future. We hope you back soon. Sincerely, Vinicius Corrêa – General Manager
1 out of 5
by A verified traveler from Dallas

Terrible place to stay, hotel falling appart

Posted Feb 20, 2016
Pros: area
Cons: They need to renovate and clean better the curtains and stains around the room
Location: Great
The room was not at working condition. There was so much dust that I had to go buy an antihistamic. Pharmacy is in front very handy. AC was not working properly, the technician did as much as he can. The following morning when I left they said it was working fine. Too old without renovations. The area is great.
Comment from Hotel Management
Nov 28, 2016 by Vinicius Correa, Hotel Management
Dear JMA, We would like to thank you for this review and stay with us. We respect all the opinions. The location is perfect, even we don’t have a subway station here, there are a lot of options of buses and many things to do in walking distances. Let us reassure you that we have immediately taken all the necessary measures in order to solve such inconvenience and to avoid this to happen again. We would like to thank you for your comments, that have been considered by our Quality system as an opportunity to improve our services. Wishing to win back your trust, we look forward to welcome you back at the TRYP Jesuino Arruda hotel in the near future. Best regards, Vinicius Corrêa – Genegeral Manager
4 out of 5
by rachel from raleigh, nc

Great location! Very nice staff.

Posted Dec 11, 2015 on Hotels
We used to live in this area so we like to stay in the same area when we come visit. Staff is very nice and caring, hotel overall is in very good condition. One huge problem is the free wifi. Does not work well at all and it allows only 2 devices per room. When you log out one device, there is no way of knowing which one you are removing from their site. Tv size too small for the size of the room. A microwave would be great in the room. Bedding is amazing.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Dear Rachel, Our staff got happy with your comments about their treatment. We would like to thank you for your comments, that have been considered by our Quality system as an opportunity to improve our services. Wishing to win back your trust, we look forward to welcome you back at the TRYP Jesuino Arruda hotel in the near future. Sincerely yours, Vinicius Corrêa – General Manager
5 out of 5
by A verified traveler

Posted Nov 24, 2015 on Hotels
Overall a great hotel on a very good location!
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Hello Antonio, We would like to thank you very much for this review and stay with us. The location is perfect, even we don’t have a subway station here, there are a lot of options of buses and many things to do in walking distances. We are looking in future to have you back here again. Best regards, Vinicius Corrêa – Genegeral Manager
4 out of 5
by dennis from USA

Good business hotel, great location, bad internet!

Posted Nov 18, 2015 on Hotels
Ive stayed at this hotel many times. Its a great location in a safe neighborhood with easy access to nearby business community. The only complaint I have is that the free internet speed is always lacking. You would think that since its a business hotel this would be better.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Mr. Dennis, Thank you very much for this review and stay with us. We also would like to thank you for your comments, that have been considered by our Quality system as an opportunity to improve our services. Wishing to win back your trust, we look forward to welcome you back at the TRYP Jesuino Arruda hotel in the near future. Best regards, Vinicius Corrêa – Genegeral Manager
3 out of 5
by Wael from sheffield

Posted Aug 1, 2015 on Hotels
Good
5 out of 5
by A verified traveler

Posted Jun 30, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Olá, Muito obrigado por sua hospedagem em nosso hotel. Trabalhamos para que sempre se sinta o mais à vontade possível. Esperamos que volte mais vezes. Até breve! Cordialmente, Vinicius Corrêa – Gerente Geral
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Great neighborhood with multiple quality restaurants and boutique shops.
5 out of 5
by Roberto from Guadalajara

Excellent hotel, slow internet :(

Posted Mar 3, 2015 on Hotels
Great hotel, great neighborhood, supermarket one block away. The bed was very very nice. Nice room. Too bad because of the water crisis, the hot tub in the roof was closed. As usual with most hotels, the Internet service was quite slow.