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Reviews of Intercity São Paulo Paulista

4 out of 5
Intercity São Paulo Paulista
Rua Haddock Lobo, 294 - Cerqueira Cesar, São Paulo, SP

Reviews

8.4

Very Good

Rating 10 - Excellent. 447 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Feb 2024
Response from Jodat Filho on Mar 5, 2024
Olá Alexander! Sua opinião é muito importante para nós! Obrigado por nos permitir receber sua percepção. Esperamos lhe rever em breve.Atenciosamente,Jodat FilhoGerente Geral

6/10 Okay

Daniel

Disliked: Cleanliness, room comfort
Expensive and not-to-standard.
Location was perfect, just a few meters away from avenida paulista. Although the room and bathroom were spacious and clean, my stay was frustrated due to the lack of air-conditioning. I was hoping to have a comfortable night and got a too hot room for any sleep. When we complained to the reception saying the entrance of the hotel was cooler than our room, staff laughed at our face and said this wouldn't be possible. Following day, after a technician confirmed our ar conditioner was broken, manager called to our room and offer an upgrade. Ar conditioning in this room as better but still not cooling enough for the hot São Paulo weather. Despite having extra amenities in this upgraded room, it was clearly not clean enough and bathtub outside had water (probably from the rain) with mosquitos.
dirty poof to sit outside
bathtub
Stayed 2 nights in Jan 2024
Response from Jodat Filho on Jan 29, 2024
Olá Daniel, como vai?Obrigado por compartilhar sua experiência conosco.Quanto a sua observação sobre o quarto, permita-nos informar que o Gerente da Manutenção está atuando gradativamente em serviços de conservação nos apartamentos que ainda não passaram pelo processo de retrofit, para oferecer um conforto ainda melhor aos nossos hóspedes. Até breve!Jodat FilhoGerente Geral

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We did had a bad experience at this Hotel. Check in - No early check, as the room was available at 4 pm, which would be a problem, except that when they gave us the room at 4, it wasn’t entirely clean (housekeeping was still cleaning the room while we waited outside the door) and the floor was wet. The hotel has a construction crew working. You can hear them working. The air conditioning was not working, so to warm the room a little (it was really cold inside the room), we were instructed to turn off of the control panel. We had no shampoo for 2 days, almost three. They do not give the little bottles, which actually a good thing for the planet, except that they just didn’t replenish the bottle that they had. I asked for shampoo early in the morning when I noticed it was empty (while I showered), but they didn’t replenish it that day. I asked for it again at night, and they told me it was late, so they would do it at 8am the next day. The next day I had to call them again at 10am because nothing happened. They replenished that in the afternoon. The shower had an issue. The hot water would turn to cold water after 2 minutes, and then changed again to scalding water. This would repeat itself every 30 seconds after that, in a cycle. When we asked to change rooms, they told us that it was not possible. The bathroom doesn’t have an air vent. So we really on the room general venting system. Not really that much of an issue but was unexpected but a high end hotel.
Stayed 4 nights in Nov 2023
Response from Jodat Filho on Dec 28, 2023
Olá Monica, como vai?Agradecemos sua estada e também sua avaliação.Nossa equipe está trabalhando nos pontos destacados.Espero te receber novamente em uma próxima hospedagem.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

Omar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023
Response from Jodat Filho on Oct 31, 2023
Olá Omar, tudo bem?Agradecemos sua hospedagem e também sua avaliação, nossa equipe ficou muito feliz com seus elogios.Esperamos que em sua próxima hospedagem possa nos dar o prazer de te receber novamente.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

Eric

Stayed 6 nights in Oct 2023
Response from Jodat Filho on Oct 16, 2023
Olá Eric, tudo bem?Obrigado por sua hospedagem e por nos deixar sua avaliação.Esperamos te receber novamente em uma próxima viagem.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

ERNESTO

.
Stayed 1 night in Oct 2023
Response from Jodat Filho on Oct 6, 2023
Olá Ernesto.Agradecemos sua estada!Esperamos te receber novamente.Atenciosamente,Jodat Filho

4/10 Poor

Ronald

Stayed 3 nights in Sep 2023
Response from Jodat Filho on Sep 22, 2023
Olá Ronald,Obrigado por sua hospedagem.Esperamos te receber novamente em sua próxima viagem a São Paulo.Atenciosamente,Jodat FilhoGerente Geral

4/10 Poor

Ronald

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jodat Filho on Sep 14, 2023
Prezado Ronald,Agradecemos sua hospedagem.Esperamos te receber novamente em breve.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

ERNESTO

Great location
Stayed 3 nights in Jul 2023
Response from Jodat Filho on Jul 30, 2023
Olá Ernesto, tudo bem?Obrigado por sua estada e por sua avaliação, ficamos muito felizes em te receber!Esperamos te ver por aqui novamente!Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

ERNESTO

Stayed 1 night in Jul 2023
Response from Jodat Filho on Sep 3, 2023
Olá Ernesto, como vai?Obrigado por sua hospedagem e avaliação.Esperamos te receber novamente.

10/10 Excellent

ERNESTO

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Jodat Filho on Jul 10, 2023
Ola Ernesto,Agradecemos sua hospedagem e sua avaliação.Esperamos te receber em breve,Atenciosamente,Jodat FilhoGerente Geral

4/10 Poor

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms have “No HEAT” all they offer you is another blanket.. I froze … never again in the winter
Stayed 2 nights in Jul 2023
Response from Jodat Filho on Jul 10, 2023
Ola VictorAgradecemos sua hospedagem e sua avaliação.Em nosso hotel temos apenas o sistema de resfriamento nas unidades e sentimos muito que não conseguimos atender suas expectativasEsperamos te receber em breve,Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

ERNESTO

Traveled with partner
Liked: Cleanliness, staff & service
Perfect location Some of the rooms are in need of updating,they remain clean The hotel is currently rehabbing it's room I haven't seen those yet
Stayed 2 nights in Jun 2023
Response from Jodat Filho on Jun 19, 2023
Olá Ernesto.Obrigado por sua avaliação.Esperamos te ver por aqui novamente.Atenciosamente,Jodat FilhoGerente Geral

8/10 Good

Bruno

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from Jodat Filho on Nov 7, 2023
Olá Bruno, tudo bem?Obrigado por sua estada e avaliação.Esperamos te receber novamente em sua próxima viagem.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

Peter Nagy Sedky

2/10 Terrible

Simone

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2022
Response from Jodat Filho on Nov 7, 2023
Olá Simone, tudo bem?Obrigado por sua estada e avaliação.Esperamos te receber novamente em sua próxima viagem.Atenciosamente,Jodat FilhoGerente Geral

10/10 Excellent

ERNESTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Aug 2022
Response from Mike Silveira on Aug 9, 2022
Prezado Sr. Ernesto, Agradecemos sua hospedagem. Esperamos hospeda-lo novamente em uma próxima viagem. Atenciosamente, Mike Silveira Gerente Geral

10/10 Excellent

ERNESTO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2022
Response from Mike Silveira on Jul 18, 2022
Prezado Ernesto, Obrigado por sua hospedagem. Espero hospeda-lo novamente no Intercity Paulista. Atenciosamente, Mike Silveira Gerente Geral

10/10 Excellent

Orshy

Stayed 6 nights in Feb 2022

4/10 Poor

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

SIDNEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia. Funcionários atenciosos, limpeza perfeita, ótima localização, café da manhã bem servido e muito bom. Por incrível que pareça, o que não deve ser surpresa para muita gente, o único ponto negativo foram alguns hóspedes. No nosso andar, muito barulho, portas batendo, pessoas discutindo, crianças gritando, sujeira no corredor.
Stayed 3 nights in Jan 2022

10/10 Excellent

Aldemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Segunda vez e quero retornar Esse hotel é muito bem localizado e super confortável
Stayed 2 nights in Dec 2021

10/10 Excellent

volkmar, port chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom
Stayed 1 night in Sep 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Elder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Ana Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Ricardo Couto on Jun 28, 2021
obrigado por sua avaliação

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good affordable hotel… close to Avenida paulista and close to a lot of restaurants and shops…
Stayed 3 nights in Jun 2021
Response from Ricardo Couto on Jun 12, 2021
Olá Hóspede, agradecemos sua avaliação e comentários. Esperamos recebe-lo em outras oportunidades. Até a próxima.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Avoid at all costs.
Stayed 2 nights in May 2021
Response from Ricardo Couto on May 29, 2021
Thank you

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
The room cleaning service is only provided every other day (once in 2 days) and you need to use the towels for two days. The location is great and easy to access the main street of SP.
Stayed 10 nights in Apr 2021
Response from Ricardo Couto on May 15, 2021
Olá hóspede, Agradecemos sua avaliação e comentários. Esperamos você em outras oportunidades. Até breve

6/10 Okay

Verified traveler

Liked: Staff & service
.
Stayed 2 nights in Apr 2021

10/10 Excellent

ALDEMIR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Great hotel , amazing hospitality and 1 block to Avenida Paulista.
Stayed 4 nights in Mar 2021
Response from Ricardo Couto on Apr 3, 2021
Dear Aldemir, thank you for your reveiw. It is good to know that you liked our location and hospitality. See you soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, practical and convenient, hotel well located,
Stayed 8 nights in Mar 2021
Response from Ricardo Couto on Apr 3, 2021
Dear guest, thank you for your reveiw. It is good to know that you liked our location and staff. Hope to see you again.

6/10 Okay

Alex

Traveled with group
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excelente service.The room was very clean and the bed very confortable. The employees were very professional. Bruno that works in the Hotel Lobby delivered a great service and always he made me feel welcome. Great service!
Stayed 3 nights in Sep 2020

6/10 Okay

James, East Brunswick, NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are deceiving. The rooms are much smaller than what it looks like in the pictures. They use an ultra-wide angle lens to get this effect.
Stayed 2 nights in Sep 2020

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Decent place in good area. Nothing fancy but it’s reliable. Friendly service throughout.
Stayed 3 nights in Feb 2020

8/10 Good

Majed

Business traveler
Liked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE!!!
I was able to check in when the room was ready, even if its before normal check in time. The breakfast is always so good with great food and always fresh fruits.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexible and accommodating staff and great location
Stayed 4 nights in Nov 2019

8/10 Good

Ms J

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
does the job
Centrally located off Paulista, clean, comfortable and reasonably-priced.
Stayed 4 nights in Sep 2019

6/10 Okay

Alejandro, New York

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel due to its location, staff and the photos online were fantastic. However the only accurate part of the listing in Expedia was the location and staff. Upon arriving I was given my room right away which is à definite plus after a long travel day. They also were very accommodating with my requests. The staff overall were friendly and professional. The sad part was the actual room. It was quite a disappointment. It’s very outdated and did not compare to the images on Expedia. Outlets for charging phone were nowhere convenient. Had to pull the night stand to be able to charge my phone but he bed. It’s these little things that matter that make an experience stand out. The room itself was quite small for a premium Queen bedroom. It was not spacious at all and felt quite claustrophobic. The pool once again very outdated and not a comfortable area to just relax and lounge. Overall the hotel was ok. Not worth the price.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was very good as the staff was very helpful to address all of my needs. While the breakfast was good, the variety of food options could have been better.
Stayed 3 nights in Sep 2019

10/10 Excellent

Carolina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Good
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 10 nights in Jul 2019