Great Staff, great room, boutique-hotel feel
Posted May 1, 2015
Called the hotel to get early check-in 3 days before arrival. My superior room (spacious, 2 queen beds) was ready when I arrived at about 11am. Spanish restaurant on top floor well worth trying - good food, great view (although only open for dinner, you want to make sure you get up there before sunset). Breakfast was good with an extensive assortment of fruits (ripe and freshly cut every day), few warm items, lots of pastries and an egg/tapioca station. Coffee at breakfast was so-so but coffee pods in the room compensated that. You will want to sign up for the free hotel membership card to get free wi-fi everywhere on the property (very reliable), either on the day of arrival or prior to arriving. Asked for late check-out (2pm instead of 11am) and since my room was not going to be occupied the next day, they granted this request too at no additional charge.
Only 2 small negatives:
1/ Weird pool area
2/ Hotel personnel tends to talk between themselves when not occupied, especially by the front/Valet Parking area and in the lobby/concierge desk. I don't mind it too much but it can be a little awkward when you interrupt someone's conversation to get some info (and they answer cordially right away), to have them return to their social conversation as soon as they've answered you...
Comment from Hotel Management
May 26, 2015 by Tivoli Hotels , Hotel Management
Thank you very much for your candid review of you recent stay at Tivoli São Paulo - Mofarrej. Constructive comments and feedback are always the best way to improve our guest’s expectations. We hope this incident will remain in the past and that you will honor us with future visits, as we look forward to welcoming you back at Tivoli São Paulo – Mofarrej.
General Manager | Tivoli São Paulo-Mofarrej