I had to pay for use the gym and the wifi, I think a 5 star hotel shouldn't have carpet on the badroom, make the room smell bad.
Comment from Hotel Management
Jan 27, 2016 by Tivoli São Paulo - Mofarrej, Hotel Management
Thank you for choosing Tivoli São Paulo – Mofarrej and for letting us know your impressions concerning your stay. Attentive service is only achieved by listening to guests’ opinions and suggestions.
Hotel Tivoli São Paulo – Mofarrej has a gym in its facilities, which business and staff is outsourced. We offer special rates for hotel guests. The first visit is free, and the following costs approximately 4 USD for 24 hour use.
Concerning our internet service, Tivoli Hotels & Resorts is a member of The Global Hotel Alliance Group – a worldwide independent partnership alliance of 30 member brands, unifying more than 500 hotels spread through 70 countries offering their clients a customer loyalty program. This program awards guest’s loyalty giving access to fantastic local experiences, a special selection of benefits and custom tailored services. One of such privileges is the free internet access. All clients can join the program by accessing their website gha.com, or request the registration form at the hotel front desk during their stay.
Hotel Tivoli São Paulo – Mofarrej is very proud to announce you that our lovely hotel is undergoing a redecoration thus guaranteeing well maintained facilities and comfortable décor.
On your next visit to São Paulo don’t hesitate to choose our company. We have newly redecorated bedrooms and many more surprising experiences for you to try.
Tivoli São Paulo - Mofarrej