Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2015
Super schönes Hotel mit gutem Service und toller Lage!
Comment from Hotel Management
Aug 6, 2015 by Tivoli Hotels & Resorts , Hotel Management
Dear Guest I would like to thank you first of all for having chosen Tivoli São Paulo - Mofarrej for your stay and for taking your time to write about your experience. I was extremely happy to read that our staff exceeded your expectations and was a memorable part of your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcome you back to our hotel in a future. Best Regards, Renaud Pfeifer General Manager | Tivoli São Paulo - Mofarrej
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantástico

Posted Jul 19, 2015
Hotel muito bom! Equipe atenciosa e super agradável. A equipe de concierge é muito atenta e faz de tudo para tornar a estadia o mais prazerosa o possível. Recomendo.
Comment from Hotel Management
Jul 21, 2015 by Tivoli Hotels & Resorts , Hotel Management
Prezado Hóspede, Obrigado por ter compartilhado sua avaliação sobre o Tivoli São Paulo – Mofarrej. Estamos lisonjeados quanto à sua satisfação para com o hotel. São estas observações quais nos motivam a buscar a qualidade contínua de nossos produtos e serviços, a fim de proporcionar experiências inesquecíveis e diferenciadas aos nossos hóspedes. Esperamos recebê-lo em breve. Atenciosamente, Renaud Pfeifer Gerente Geral | Tivoli São Paulo-Mofarrej
5 out of 5
Recommended
for Couples
by Marcus from itu

perfeita

Posted May 27, 2015 on Hotels
foi excelente tanto eu qto minhas esposa adoramos. infelizmente perdemos o jantar pois nao conseguimos fazer a reserva a tempo
Comment from Hotel Management
Aug 29, 2015 by Renaud Pfeifer, Hotel Management
Prezado Hóspede, Agradecemos por ter escolhido o Tivoli São Paulo – Mofarrej para sua estada em São Paulo. Foi um prazer saber que vivenciou uma experiência memorável, desfrutando de nossa estrutura e serviços. Uma de nossas maiores preocupações é a excelência em atendimento e a prestação de serviços de qualidade aos nossos hóspedes, e estamos felizes por atender as suas expectativas. Mais uma vez agradecemos suas recomendações e esperamos revê-los em breve. Atenciosamente, Renaud Pfeifer Gerente Geral | Tivoli São Paulo-Mofarrej
3 out of 5
Recommended
for Everyone
by A verified traveler from G

Não totalmente satisfeita

Posted May 20, 2015
Achei os funcionários um pouco secos. O pedido feito no bar demorou a chegar. Mas é um hotel muito bonito e confortável . O quarto é espaçoso e extremamente limpo.
Comment from Hotel Management
Jul 14, 2015 by Tivoli Hotels & Resorts , Hotel Management
Prezado Hóspede, Primeiramente, agradecemos por compartilhar suas observações sobre o Tivoli São Paulo-Mofarrej. É sempre muito bom saber que vivenciou experiências únicas no nosso hotel. Buscamos sempre a melhor forma de surpreendê-los, proporcionando acomodações confortáveis e serviços diferenciados, entre outras vivências. Agradecemos suas recomendações e certamente será um grande prazer recebê-lo no Tivoli São Paulo-Mofarrej. Até breve. Atenciosamente, Renaud Pfeifer Gerente Geral | Tivoli São Paulo-Mofarrej
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good city hotel

Posted May 10, 2015 on Hotels
The hotel is modern and the staff professional. The breakfast buffet is huge! Unfortunately, the breakfast is served in the basement without any view.
Comment from Hotel Management
Aug 1, 2015 by Renaud Pfeifer, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay at Tivoli São Paulo-Mofarrej. We appreciate the time you took to share your experience and We hope to welcome you soon at our hotel again. Yours Faithfully, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
Comment from Hotel Management
Aug 1, 2015 by Renaud Pfeifer, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay at Tivoli São Paulo-Mofarrej. We appreciate the time you took to share your experience and We hope to welcome you soon at our hotel again. Yours Faithfully, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
Comment from Hotel Management
Aug 1, 2015 by Renaud Pfeifer, Hotel Management
Dear Guest, Your feedback is very valuable to us as we work better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to the Tivoli São Paulo-Mofarrej in the future. Kind regards, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Staff, great room, boutique-hotel feel

Posted May 1, 2015
Cons: Better pool - it's an ok size and the surroundings are ok but because of the color of the pool (orange small tiles?!?!) it looks murky (but it's not).
Location: Visit the MASP and walk on Avenida Paulista
Called the hotel to get early check-in 3 days before arrival. My superior room (spacious, 2 queen beds) was ready when I arrived at about 11am. Spanish restaurant on top floor well worth trying - good food, great view (although only open for dinner, you want to make sure you get up there before sunset). Breakfast was good with an extensive assortment of fruits (ripe and freshly cut every day), few warm items, lots of pastries and an egg/tapioca station. Coffee at breakfast was so-so but coffee pods in the room compensated that. You will want to sign up for the free hotel membership card to get free wi-fi everywhere on the property (very reliable), either on the day of arrival or prior to arriving. Asked for late check-out (2pm instead of 11am) and since my room was not going to be occupied the next day, they granted this request too at no additional charge. Only 2 small negatives: 1/ Weird pool area 2/ Hotel personnel tends to talk between themselves when not occupied, especially by the front/Valet Parking area and in the lobby/concierge desk. I don't mind it too much but it can be a little awkward when you interrupt someone's conversation to get some info (and they answer cordially right away), to have them return to their social conversation as soon as they've answered you...
Comment from Hotel Management
May 26, 2015 by Tivoli Hotels , Hotel Management
Dear Guest, Thank you very much for your candid review of you recent stay at Tivoli São Paulo - Mofarrej. Constructive comments and feedback are always the best way to improve our guest’s expectations. We hope this incident will remain in the past and that you will honor us with future visits, as we look forward to welcoming you back at Tivoli São Paulo – Mofarrej. Kind Regards, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
4 out of 5
Recommended
for Couples
by Mark

This traveler left a rating score only Posted Apr 16, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by carlos from portand

tivoli one of the best in SP

Posted Apr 12, 2015 on Hotels
great service, location, amazing food!!!!
Comment from Hotel Management
Aug 1, 2015 by Renaud Pfeifer, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay at Tivoli São Paulo-Mofarrej. We appreciate the time you took to share your experience and We hope to welcome you soon at our hotel again. Yours Faithfully, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
4 out of 5
Recommended
for Business Travelers
by Alexandro from Uruguay

Very good option to stay

Posted Mar 30, 2015 on Hotels
The hotel was very nice and confortable. Unfortunately, the fitness Center was dirty, with bad lighting, and old machines.
Comment from Hotel Management
Aug 1, 2015 by Renaud Pfeifer, Hotel Management
Dear Guest, Thank you very much for your candid review of you recent stay at Tivoli São Paulo - Mofarrej. Constructive comments and feedback are always the best way to improve our guest’s expectations. We hope this incident will remain in the past and that you will honor us with future visits, as we look forward to welcoming you back at Tivoli São Paulo – Mofarrej. Kind Regards, Renaud Pfeifer General Manager | Tivoli São Paulo-Mofarrej
5 out of 5
Recommended
for Couples
by A verified traveler

Exelente

Posted Mar 13, 2015 on Hotels
Fui muito bem tratado la
Comment from Hotel Management
May 23, 2015 by Renaud Pfeifer, Hotel Management
Prezado Hóspede, Foi um prazer saber que vivenciou uma experiência única no nosso hotel. Agradecemos a sua recomendação e esperamos recebê-lo em breve no Tivoli São Paulo - Mofarrej. Atenciosamente, Renaud Pfeifer Gerente Geral | Tivoli São Paulo-Mofarrej