Luxury Room, 2 Twin Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews of Wyndham Garden Sao Paulo Convention Nortel

3.5 out of 5
Wyndham Garden Sao Paulo Convention Nortel
Av Luiz Dumont Villares 400 -, Vila Guilherme, São Paulo, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 188 out of 373 reviews" "
Rating 8 - Good. 130 out of 373 reviews" "
Rating 6 - Okay. 31 out of 373 reviews" "
Rating 4 - Poor. 13 out of 373 reviews" "
Rating 2 - Terrible. 11 out of 373 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Adriano

Stayed 9 nights in Nov 2023

4/10 Poor

Ruthann

Business traveler
No English spoken here
Great location for Expo Norte Convention Center, but that’s about it. Hotel staff is incompetent at best and frankly don’t give a shit any way. I called the hotel as I was the wake-up call for my son who was there competing in a tournament. The person who answered did not speak English and had no interest in trying to help. I tried messaging and Google translating to no avail. I tried to relay the fact that it was an emergency to get a call through to the room and was put on hold. I was then disconnected and no one picked up the phone for the next hour. I understand completely that English is not the native language, but the people that work here should at the very least be able to communicate.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, room comfort
Good location close enough to airport and downtown. Staying here again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Aloisio

Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Internet connection was very bad. Could not work. Very very bad for business trio
Stayed 5 nights in Jan 2023
Response from Valim on Feb 6, 2023
I would like to thank you for taking the time to evaluate them.For us, reporting your experience during your stay is essential for us to continue to improve our services.We are working hard to improve our product.We look forward to your soon return.Sincerely,Dalmo ValimGeneral ManagerWyndham Garden Convention Nortel

10/10 Excellent

Adriano

10/10 Excellent

Josias

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly, respectful and courteous. Breakfast and dining options are excellent. The location is very good, near a big shopping centre, bakeries, restaurants, transportation, not far from the airport despite being in the city.
Response from Dalmo Valim on Dec 26, 2022
Dear Mr Josias,I would like to thank you for taking the time to rate us.For us your information is very important.We are very happy to receive such compliments.We wish you happy holidays and good health.Sincerely,Dalmo ValimGeneral managerWyndham Garden Convention Nortel

8/10 Good

Edison

Liked: Cleanliness, property conditions & facilities
Very spacious room, kitchen facilities are good.
Stayed 6 nights in Sep 2022
Response from Isaura Oliveira on Oct 11, 2022
Hello Mr. Edison,Thank you for your review.It will be a pleasure to welcome you again!Yours sincerely,Isaura OliveiraGerente OperacionalWyndham Garden Nortel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice! A pleased stay
Stayed 3 nights in Sep 2022
Response from Isaura Oliveira on Sep 30, 2022
Hello Mr. Michael,We appreciate your review.We hope to welcome you soon!

10/10 Excellent

Ale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely will come back.
Stayed 2 nights in Apr 2022
Response from Wyndham Garden São Paulo Convention Nortel on Jun 29, 2022
Dear Ale, Thank you very much for your comment! It is extremely important to all feedback of our guests!

6/10 Okay

Jozef

Liked: Cleanliness
Disappointed
The Air conditioning made me and my girlfriend sick. It was pumping humid moist air for 36hrs. Probably bacteria Laden. The hotel like most hotels in Brazil are overrated and the discription and fotos rarely match the reality. Generally disappointed with Hotels in Brazil in general my own home is better then any hotels I stayed at in Brazil and I was there for a month and a half.
Stayed 3 nights in Dec 2021
Response from Sávio Bromberg on Dec 30, 2021
Dear Jozef, Thank you for taking the time to tell us about your experience at the Wyndham Garden Convention Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sávio Bromberg Wyndham Garden Convention Nortel

8/10 Good

Vicente

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from Sávio Bromberg on Dec 23, 2021
Prezado Vicente, bom dia Ficamos muito contentes por ter gostado de nossos serviços e instalações; trabalharemos sempre para atender as suas expectativas. Reitero nossos agradecimentos aguardando seu breve retorno; Atenciosamente, Sávio Bromberg Wyndham Garden Convention Nortel

6/10 Okay

Verified traveler

Liked: Room comfort
Pros (+) Comfortable bed, large room, great high-flow rain shower. Breakfast was average, nothing special, but adequate Cons (-) lack of lighting in rooms, property worn down, gym and pool felt dirty (but I did see people still willing to use both), visible stains on sheets
Stayed 1 night in Dec 2021
Response from Sávio Bromberg on Dec 13, 2021
Dear Guest, good afternoon, Thank you for taking the time to tell us about your experience at the Wyndham Garden Convention Nortel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sávio Bromberg Wyndham Garden Convention Nortel

10/10 Excellent

Anlide

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Wyndham Garden São Paulo Convention Nortel on Jun 29, 2022
Agradecemos a avaliação. Volte Sempre!

10/10 Excellent

Ernesto

Stayed 5 nights in Oct 2021

10/10 Excellent

Ernesto

Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well located hotel. Friendly and helpful staff.
Stayed 14 nights in Jul 2021
Response from Sávio Bromberg on Jul 28, 2021
Prezado hóspede, bom dia Ficamos muito contentes por ter gostado de nossos serviços e instalações; trabalharemos sempre para atender as suas expectativas. Reitero nossos agradecimentos aguardando seu breve retorno; Atenciosamente, Sávio Bromberg Wyndham Garden Convention Nortel

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2021

10/10 Excellent

Helio

Traveled with family
Liked: Cleanliness, room comfort
Very good stays Profecional staff
Stayed 1 night in Dec 2020
Response from Sávio Bromberg on Feb 26, 2021
Prezado Helio, bom dia Ficamos muito contentes por ter gostado de nossos serviços e instalações; trabalharemos sempre para atender as suas expectativas. Reitero nossos agradecimentos aguardando seu breve retorno; Atenciosamente, Sávio Bromberg Wyndham Garden Convention Nortel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
My hotel at North Zone area!
It’s a very nice hotel. Comfortable and cozy.
Stayed 7 nights in Jan 2021
Response from Sávio Bromberg on Jan 11, 2021
Dear Guest, good morning! We very much appreciate your comments regarding your stay at the Wyndham Garden Convention Nortel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sávio Bromberg Wyndham Garden Convention Nortel

8/10 Good

Phillip

Good hotel close to Expo Center Norte
Have stayed here for a nearby convention for the last few years, each time for 6 nights. The good - clean well kept nice safe neighborhood with a few restaurants within walking distance. There’s always taxis waiting to take you somewhere. Close to big shopping mall The bad - there’s a few random things with the hotel. Shampoo not always refilled, hot water temp not always good depending on time of day. The pickup location can be confusing for Uber drivers, best to walk to the street for a pickup location
Stayed 6 nights in Aug 2018
Response from Gabriela Ramalho - Reservas on Sep 3, 2018
Dear Phillip, Thank you very much for your comment! It is extremely important to all feed backs of our guests! We hope to see you again soon! Best Wishes Team Wyndham Garden Convention Nortel

8/10 Good

Antonio, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New renovation rooms!
Excellent customer service from staff Lobby at arrival and all staff very polite.
Stayed 2 nights in Aug 2017

2/10 Terrible

Max

Disliked: Staff & service, property conditions & facilities
Terrible! So disappointing.
Amazing how this hotel's service has gone south after the ownership change: no minibar refill for a week, dirty tables with no cutlery for breakfast, long queue at reception (20 mins) now they have just one reception (used to be two), car takes ages to be brought back from parking as they only have one attendant, and the list goes on and on...
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations. Nice service and very convenient location

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place a lot. The wifi was pretty poor though. Full 'bars' of wifi but connection really slow and sometimes non existent. Suspect they need to increase the speed of their connection

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

PANKAJ, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay Near Expo Center Norte
Very Convenient Stay for visiting Expo Center Norte

10/10 Excellent

Not Provided, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to ExpoCenter Norte
Very conveniently located close to ExpoCenter Norte. Great shower and great breakfast buffet. Large and comfortable room.

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities

8/10 Good

angel, Dallas

Liked: Cleanliness, property conditions & facilities, room comfort
Brazil expo
Overall good close to expo center a good safe transportation good breakfast

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Perfect place to stay for work...

8/10 Good

Guadalupe, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip very comfortable
My stay was very comfortable. The hotel was located very close where I needed to go for my business trip

8/10 Good

Julien, New York

Liked: Cleanliness, property conditions & facilities
Good hotel for business trip
Convenient location free wifi, quiet, nice for business trip

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Good hotel in you need to be on North Sao Paulo
Even reception staff speaks very little English, and rooms are really overpriced for what they offer

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

WEEKEND GETAWAY, DALLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Staff was excellent and spoke enough English to communicate. They were extremely helpful when I left my I-phone in the cab. They tracked the cab company down and was able to retrieve it. I was most thankful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a nice neighborhood...
we had a good stay here, and staff here has been very helpful.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty old hotel with good breakfast
We were only for one night, so that was okay for us. Bathroom was not very clean and the floor looked dirty. Lots of stain on the carpet and furniture were dated.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Expo Center
The hotel was very nice was not dissapointed at all. The kitchen had a small refrigerator, stove , microwave oven, but oddly no coffee machine. Also, iI did not like being charged a full day because I wanted to enter my room before noon. My flight arrived from the states early Sunday morning, I needed to get to my room, it was ready but still I was charged a full day at the most expensive rate.

8/10 Good

Dave, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel in good location
This is a great business hotel close to a good selection of restaurants and the Expo centre. The staff are excellent and it provides everything you want.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
EXPENSIVE HOTEL AND NOTHING IS INCLUDED
This is an EXPENSIVE HOTEL.... EVERYTHING IS PAID.. Breakfast, Internet, Expensive Restaurant. There are NO Restaurants or Bars within walking distance. This is an Expensive IBIS Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
If you are in the north of Sao Paulo on biz this is an excellent choice. The room is larger than normal with a mini kitchen, internet is 12 Reais/day and works OK at 256 kb.

8/10 Good

socorro

Stayed 1 night in Nov 2023

10/10 Excellent

Gian Carlo

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

HUMANA

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Valim on Oct 26, 2023
Caro cliente,Gostaria de agradecer o tempo dedicado a nos avaliar.Para nós é muito importante entender como foi a sua experiencia em nosso hotel.Isso nos ajuda a sempre melhorarmos mais os nossos serviços.Aguardamos o seu breve retorno,Cordialmente,Dalmo ValimGerente GeralWyndham Garden São Paulo Convention Nortel

10/10 Excellent

MARILIA

Stayed 1 night in Oct 2023

8/10 Good

Maria Celeste

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Priscila

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daniela

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cilmara

Business traveler
Liked: Cleanliness, room comfort
Ótimo hotel
Estadia excelente. Só tenho duas demandas: a primeira é a abertura da academia as 7h. Qdo vamos para SP temos aulas e congressos e precisamos de ir à academia ente 5:30 e 6h. E a outra é a qualidade da academia. Acho q deixa a desejar diante de hotel tão bom. Quarto excelente , atendimento muito bom e restaurante ótimo tb. Garçons muito simpáticos !!!
Stayed 3 nights in Aug 2023
Response from Valim on Sep 4, 2023
Cara Sra Cilmara,Gostaria de agradecer o tempo dedicado a nos avaliar.Para nós é muito importante entender como foi a experiencia dos nossos clientes.Isso nos ajuda a melhorar ainda mais os nossos serviços.Conte sempre com toda a nossa equipe.Aguardamos o seu breve retorno.Cordialmente,Dalmo ValimGerente GeralWyndham Garden São Paulo Convention Nortel.;