Hotel corridor to our room (number 123) had several puddles where rain had seeped through the ceiling. Hotel forbid you to take any drinks or groceries to your room even if they are just souvenirs, I was stopped by security because I had three large packets of coffee! The barman would not give us two glasses of ice saying we had to ask room service, they then tried to charge us 5.50 for the service! Hotel does not provide bottled drinking water. I would not stay here again.
Comment from Hotel Management
Jun 13, 2015 by Casa Grande Hotel, Hotel Management
Dear Mr. John,
We would like to thank you for choosing our hotel as option of staying in Guarujá.
We have received your survey and appreciate you for sharing it.
We are really sorry for all the inconvenients and for not exceeding your expectations on us. Referring to your observations, we inform you that our hotel is constantly under preventive maintance, for this reason, we assure you that all the necessary improvements over our structure are already been done. Nevertheless, we would like to inform you that we have strong policies to avoid our guests from being food poisoned by any kind of food. For this reason, since we have nutricionist professionals whom take samples of any kind of food served in our place, we reserve ourselves to not allow other places food inside our facilities.
Every service from our Room Services department has a charging once requested. In this case, we have noticed that you were not happy about this, so we offered this service free of charges
However, we understand your concern and thank you again for sharing it with us.
Remember that your opinion is truly important to us because through it we are able to improve and qualify our services standards.
We hopee to see you again soon,