Ratings based on 150 Verified Reviews

4.2 out of 5
100% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Close to the Beach.

Posted Nov 28, 2016
Pros: The Hotel was close to the beach, and within walking distance of the Shops.
Cons: The housekeeping was good, clean towels most days, clean bedding and was generally kept clean, but the Superior room that I booked needed refurbishing
Location: Easy access to the beach, plenty of Bars and Restaurants within walking distance of the Hotel.
This being our first time in Brazil, we were a little disappointed with the lack of English spoken in the hotel, we were told basic information on checking in, like where the restaurant was but very little else.
Comment from Hotel Management
Apr 19, 2017 by Rosmeri, Hotel Management
Dear Gail, We’d like to thank you for the comments you left about the hotel . We´re happy that you enjoyed our location and the housekeeping team. Be sure that we are working hard to improve the services you've mentioned. Your comments are very important because they give us the tools we need to improve our services. We hope to fully satisfy all your expectations in a next time. Best Regards Rosmeri Melchior General Manager Mercure Santos
1 out of 5
by A verified traveler

Terrible hotel

Posted Oct 18, 2016 on Hotels
There was no hot water in the shower. I told the housekeeper but they didn't do anything. In fact the housekeeper spent less than 2 minutes cleaning the room in total for 3 days. The front desk were not interested in my feedback either.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to solve the problems you told us (maintenance and cleaning) and we've already re oriented our co workers in order to be more helpful with our guests requests. Thanks once for your comments and we hope that you give us the opportunity to better serve you in the near future. Sincerely, Rosmeri Melchior General Manager Mercure Santos
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Best location in Santos

Posted Oct 8, 2016
Pros: Location and Cleanliness
Cons: Noise. Even with the windows closed the noise was 24/7
Location: Good location next to the beach
Good 3 star hotel in an excellent location in Santos. The view from the hotel restaurant and bar are wonderful and panoramic. The room was very very clean. Some furniture damage - a torn armchair arm and broken under shelving in the bathroom. The bedlinen was clean and the beds comfortable but the linen was worn. Good value for money and the staff very nice people.
Comment from Hotel Management
Oct 24, 2016 by Rosmeri, Hotel Management
Dear Eizabeth, We very much appreciate your comments regarding your stay at the Mercure Santos. It is always a pleasure to receive positive feedback. I will share your comments with our team as an encouragement to all of our staff . Thanks once and hope to see you again on your next trip to Santos ! Sincerely, Rosmeri Melchior General Manager Mercure Santos
4 out of 5
by edward from uk

Posted Mar 22, 2016 on Hotels
clean and tidy, well appointed. very convenient for cruise terminal
3 out of 5
by Kumaren

This traveler left a rating score only Posted Dec 14, 2015 on Hotels
5 out of 5
by Jillian from Detroit, Michigan

Our favorite in Santos!!

Posted Sep 29, 2015 on Hotels
We love this hotel and stay there everytime we go to Santos. Very friendly and accommodating to Americans (they speak English very well). The beach is right in front of the hotel and all the rooms have a balcony that overlooks the ocean. It is underpriced as far as I'm concerned but that just helps us to stay more nights. Make sure you go to Creperia de Praia right across the street while you're there. Fantastic!!
3 out of 5
by A verified traveler

Good Hotel

Posted Aug 27, 2015 on Hotels
A nice hotel for Santos. Keep reasonable expectations and you will be satisfied. The staff is excellent.
4 out of 5
by A verified traveler

Decent Hotel

Posted Aug 16, 2015 on Hotels
Fine hotel if you have to stay in Santos. On the beach with kind, accommodating service. A little grimy, and the furniture in the room killed my back. On the beach and in a nice part of the city. All in all, a nice place to stay when in town.
4 out of 5
by A verified traveler

Good Hotel in Santos

Posted Aug 16, 2015 on Hotels
This hotel gets the job done. If you need to stay in Santos, I don't think there is a better option. The staff was extremely friendly and very accommodating (I had to extend my stay several times). It is not the cleanest or must luxurious hotel in which I have stayed, but it was a good hotel nonetheless.
5 out of 5
by John from michigan

Great safe location on beach

Posted Dec 10, 2014 on Hotels
Awesome location on the beach very safe neighborhood multi lingual front desk.