Sports facility

Reviews of Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel)

5 out of 5
Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel)
Av Marjori da Silva Prado 1100, Praia de Pernambuco, Guaruja, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 542 reviews" "
Rating 8 - Good. 176 out of 542 reviews" "
Rating 6 - Okay. 43 out of 542 reviews" "
Rating 4 - Poor. 9 out of 542 reviews" "
Rating 2 - Terrible. 11 out of 542 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 3 nights RR.
Outstanding “on the beach” location. Outstanding beach. Great french food Great and spacious rooms. Wishing it would be a bit more affordable so I could stay longer…😊
Stayed 3 nights in Nov 2023
Response from Hotel Jequitimar Guarujá on Nov 16, 2023
Dear Bernard,We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá Resort & SPA by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Márcia MirandaGerente de Hotel Hotel Jequitimar Guarujá

8/10 Good

Stephane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Hotel Jequitimar Guarujá on Jan 10, 2023
Prezada Sra. StephaneBom dia!Ficamos muito felizes com sua avaliação referente à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Israel

Stayed 2 nights in May 2022
Response from Sofitel Guarujá Jequitimar on Aug 2, 2022
Prezado Sr. Israel, Bom dia! Agradecemos por reservar um momento para avaliar sua estadia conosco. Esperamos poder recebe-lo novamente em breve. Feel Welcome, Atenciosamente,

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beach and the location are the best. The property is old and the service is ok. If this would cost $200 or less could make sense but $350 a night is not worth.
Stayed 2 nights in May 2022
Response from Sofitel Guarujá Jequitimar on Jun 14, 2022
Dear Mr. Alejandro, bonjour! Thank you for taking time to tell us about your experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be extremely pleasant. Kind Regards,

10/10 Excellent

Billy, Asuncion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen Hotel y buena playa
Stayed 3 nights in Apr 2022
Response from Sofitel Guarujá Jequitimar on Apr 18, 2022
Estimado Billy, Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Guarujá Jequitimar. Es siempre un placer recibir comentarios positivos. Esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2022
Response from Comentário da gerência do hotel on Feb 16, 2022
Prezado Sr. Daniel, Bonjour! Agradecemos por reservar um momento para avaliar sua estadia conosco. Esperamos poder recebe-lo novamente em breve. Feel Welcome, Atenciosamente,

10/10 Excellent

Roberta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Staff was amazing
Stayed 3 nights in Jan 2022
Response from Sofitel Guarujá Jequitimar on Feb 1, 2022
Dear Roberta, Thank you for taking time to tell us about your experience at Sofitel Guarujá Jequitimar. We hope to see you soon! Kind Regards!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect poolside relaxation
Big enough to have own space or quiet .
Stayed 2 nights in Jan 2022
Response from Sofitel Guarujá Jequitimar on Feb 1, 2022
Dear Nathan, Thank you for taking time to tell us about your experience at Sofitel Guarujá Jequitimar. We hope to see you soon!

10/10 Excellent

Gislene De

Traveled with group
Liked: Property conditions & facilities
Great beach front resort
Amazing hotel! Would Definitely stay there again.
Stayed 2 nights in Jan 2022
Response from Sofitel Guarujá Jequitimar on Feb 1, 2022
Dear Gisele, Thank you for taking time to tell us about your experience at Sofitel Guarujá Jequitimar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Comentário da gerência do hotel on Nov 11, 2021
Prezado Hóspede, Bonjour! Agradecemos por reservar um momento para avaliar sua estadia conosco. Esperamos que sua próxima estada seja mais agradável que a anterior. Atenciosamente,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service!
My new wife and I had a wonderful stay in the Sofitel last weekend. The staff were all extremely nice and helpful, and made our trip wonderful.
Stayed 3 nights in Oct 2021
Response from Comentário da gerência do hotel on Oct 18, 2021
Dear Patrick, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Sofitel Guarujá Jequitimar on Sep 16, 2021
Prezado Hóspede, Agradecemos por reservar um momento para nos avaliar. O feedback de nossos hóspedes é muito importante para nós. Esperamos por sua próxima visita! Atenciosamente,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine Hotel with a very nice beach and excellent service.
Stayed 2 nights in Jul 2021
Response from Sofitel Guarujá Jequitimar on Jul 19, 2021
Dear Guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Sofitel Guarujá Jequitimar on Mar 18, 2021
Prezado Hóspede, bonjour! Agradecemos imensamente por reservar um momento para nos avaliar. Os feedbacks de nossos clietes são muito importantes para nós. Esperamos que sua próxima estadia seja mais agradável que a anterior. Atenciosamente,

8/10 Good

Jorge, Leiria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool by the beach... Good room with great view.
Stayed 1 night in Dec 2020
Response from Sofitel Guarujá Jequitimar on Jan 11, 2021
Dear Mr. Jorge, bonjour! Thank you for taking time to tell us about your experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be extremely pleasant. Kind Regards,

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
We stayed in Jequitimar for a couple nights and everything was great: really comfortable beds, clean spaces, staff was well trained regarding COVID-19 protocolos, good services and great facilities at the hotel. The pool was our favorite place and it was really great being so close to the beach and having easy access to the sand. If I could, the only thing I would change would be the size of the gym. Even though it had some good equipment, I would’ve enjoyed more if it was bigger, with more halteres, and different equipment. All in all a great experience and I would definitely go back!
Stayed 2 nights in Dec 2020
Response from Sofitel Guarujá Jequitimar on Dec 18, 2020
Dear Ana, bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

SERGIO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Small ant in the room and also take 1:50 to check in unbelievable no comments
Stayed 4 nights in Nov 2020
Response from Sofitel Guarujá Jequitimar on Nov 26, 2020
Dear Sergio, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Lia, Toronto,Canada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic. The beach is beautiful and everyone is helpful and willing to help.
Stayed 1 night in Jan 2020
Response from Sofitel Guarujá Jequitimar on Jan 30, 2020
Dear Guest Lia, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager

8/10 Good

Manoela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Loved the hotel but service is lacking
Gorgeous beach and hotel, delicious food, great for kids, disappointing service and updates needed. Our room had a very old AC where we couldn't control the temperature. It was either on or off. Also service is lacking. No one spoke decent english, and the staff was poorly trained overall. Most were nice and friendly but had no idea what to do with requests. Our room was also not cleaned on the first day, no matter how many times we asked them. Still worth a visit.
Stayed 5 nights in Jan 2020
Response from Sofitel Guaruja Jequitimar on Jan 22, 2020
Dear Mrs. Manoela, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and incredible amenities. Definitely a place my wife and I will revisit.
Stayed 2 nights in Nov 2019
Response from Sofitel Guarujá Jequitimar on Dec 3, 2019
Dear Guest, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, João Carlos Pollak General Manager Sofitel Guarujá Jequitimar

10/10 Excellent

Ibrahim, London

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We can’t say much. It’s fine. Good size, clean. All we need
Stayed 1 night in Nov 2019
Response from Sofitel Guarujá Jequitimar on Dec 3, 2019
Dear Guest, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, João Carlos Pollak General Manager Sofitel Guarujá Jequitimar

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from SOFITEL GUARUJA JEQUITIMAR on May 3, 2019
Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in Guaruja
It was great but maybe to expensive for the offer

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hotel with friendly staff
Stayed just one night. Staff very helpful. Didn't explore local area, as they have direct access to beach and have nice pools. Both breakfast and lunch buffets were very good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5 days with my husband and two children. Food was amazing, beach was awesome, activities were great.
Response from Sofitel Guarujá Jequitimar on Aug 16, 2016
Dear Mr. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

8/10 Good

Jose, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
One of the best beach hotels in the state of Sao Paulo. The service is perfect. Larger towels for the pool/beach would be my only request.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel but you need to stay on campus. Luckily they have plenty to do right there. They tell you not to wander on the beach though, you stay directly in front of the hotel.

2/10 Terrible

Mathew, Costa Mesa, CA, USA

Disliked: Staff & service
Never to stay there again
I would never stay at the place again. TERRIBLE STAFF - Even though we had government issued id (drivers license) the hotel was insistent we have a passport. I was there with a customer and colleague (who is living in Brazil short term) and by colleague did not have is passport and they would not let him stay there and we had to book a room elsewhere. The staff was rude and not willing to help.

10/10 Excellent

Anthony, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Very modern and confortable
Wonderfull food, the only thing we missed was one restaurant "a la carte". Location and the beach very nice and safe.

10/10 Excellent

GEORGE, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent hotel, a real 5 stars
an excellent hotel in all aspects. Very good food and premessis.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gilson, Sao Paulo, SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel
I had a great weekend at Jequitimar. It's a great place for families with children. The food is really good. I think having the buffer dinner was a little pricy. But there's a mall across the with a couple of fast foods and pizza place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort
It could be good !!
The Hotel is well located if you want to stay in a beach close to Sao Paulo, the lack of management can ruin the experience, since lobby personal are not prepared to deal with customers. They tried to charge me an extra R$ 250.00 for each additional person in a room.

10/10 Excellent

mark, rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic
Been 3 times this hotel its always a joy

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would do again
Nice hotel that was up to the standard we are use to in the states. Service was impeccable, food very good. Would stay again. Only negative I would mention is when the ad said that the room had a view, it is not an ocean view. I thought it was a little deceiving.

10/10 Excellent

Sandra Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito tranquilo e bonito
Stayed 2 nights in Jan 2024
Response from Hotel Jequitimar Guarujá on Jan 22, 2024
Prezada Sra. Sandra Bom dia!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

8/10 Good

FABIANO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Faltou energia e água no quarto
Falta de energia e água no quarto por mais de 10 horas . Algo inconcebível num hotel dessa categoria e com o preço que é cobrado !!!
Stayed 4 nights in Dec 2023
Response from Hotel Jequitimar Guarujá on Dec 29, 2023
Prezado Sr. Fabiano,Boa tarde!É com muito respeito que recebemos seus comentários sobre sua experiência no Hotel Jequitimar Guarujá. Sentimos muito não termos correspondido às suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas.Em nosso Hotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso, encaminhamos suas observações para nossas equipes. O feedback de nossos clientes é muito importante para nós.Com relação a queda de energia, realmente foi uma fatalidade, mas lhe asseguro que nossa equipe trabalhou constantemente na busca da solução do problema, para que pudéssemos resolver o mais rápido possível.Pedimos desculpas novamente pelos inconvenientes e esperamos que nos dê a oportunidade de melhor servi-lo no futuro.Atenciosamente,Márcia MirandaHotel Manager Hotel Jequitimar Guarujá

8/10 Good

Ana Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Não gostei da gastronomia. Quem estava acostumado a ir na época do Sofitel percebe bastante mudança na gastronomia. Buffet mais simples, comidas menos elaboradas e menos saborosas.
Stayed 3 nights in Nov 2023
Response from Hotel Jequitimar Guarujá on Dec 8, 2023
Prezada Sra. Ana Paula Bom dia!Agradecemos por nos contar sobre sua experiência no Hotel Jequitimar Guarujá. Sentimos muito não termos correspondido às suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas.Após receber sua avaliação, compartilhei as observações feitas com as equipes envolvidas para que possam trabalhar na prevenção de futuras ocorrências.Agradecemos sua atenção e esperamos que nos dê a oportunidade de melhor servi-la num futuro próximo.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Ide Dib Aziz

Stayed 2 nights in Nov 2023
Response from Hotel Jequitimar Guarujá on Dec 15, 2023
Prezada Sra. Ide Dib AzizBom dia!Apreciamos imensamente que tenha avaliado sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

2/10 Terrible

Patricia

Stayed 1 night in Nov 2023
Response from Hotel Jequitimar Guarujá on Nov 23, 2023
Prezada Sra. PatriciaBoa tarde!Apreciamos imensamente que tenha avaliado sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Carlos Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel em uma praia muito boa!!
Hotel excelente! Já nos hospedamos outras vezes. Comida maravilhosa e variada. Serviço no restaurante deixou a desejar um pouco. Com excessão do garçom Marcelo que nos oferecia um excelente atendimento. Todo restante esquecia constantemente os pedidos de bebidas ou demoravam muito para trazer o pedido. Percebiamos, toda família ( estavamos em 12 pessoas) , que tinha poucos garçons e as vezes estavam mais preocupados em limpar as mesas do que atender e servir. Mas de resto estava maravilhoso. Excelente hotel!
Stayed 5 nights in Nov 2023
Response from Hotel Jequitimar Guarujá on Nov 23, 2023
Prezado Sr. Carlos Roberto Boa tarde!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente , mudança de formato na alimentaçã
Hotel excelente, staff muito atencioso … recentemente mudaram o formato para pensão completa. Gostei mais assim , não é barato porém vale muito a pena. Parabéns pela manutenção do padrao
Stayed 1 night in Nov 2023
Response from Hotel Jequitimar Guarujá on Nov 17, 2023
Prezado Sr. Renato Bom dia!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

8/10 Good

Jan-Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trois nuits à Guarujà
La plage du Jequitimar
L'entrée du Jetiquimar
La plage by night
Stayed 3 nights in Nov 2023
Response from Hotel Jequitimar Guarujá on Nov 8, 2023
Madame Jan Lou,Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Jequitimar Guarujá Resort & SPA by Accor.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments lesmeilleursMárcia MirandaHotel Manager Hotel Jequitimar Guarujá

10/10 Excellent

Marcos R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale cada minuto!
Hotel que vale cada centavo e cada minuto a cada hospedagem. Quartos amplos, atendimento muito atencioso. Restaurante bufê mas muito bem conduzido, com boa variedade, todos os pratos que provei eram ótimos. Amenities Loccitane muito acima da média! Só falta uma esponja de banho para aproveitar ainda mais o sabonete líquido.
Stayed 1 night in Oct 2023
Response from Hotel Jequitimar Guarujá on Nov 1, 2023
Prezado Sr. MarcosBom dia!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Jequitimar Guarujá on Nov 1, 2023
Prezado Sr. CaioBom dia!Apreciamos imensamente que tenha avaliado sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Estadia incrível, hotel excelente, não tem como não apreciar!
Stayed 4 nights in Oct 2023
Response from Hotel Jequitimar Guarujá on Nov 1, 2023
Prezado HóspedeBom dia!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel simplesmente maravilhoso
Foi uma experiência incrível. Antes de reservar eu li algumas críticas e sinceramente, são críticas que não fazem sentido algum. O hotel é maravilhoso, o atendimento espetacular, a comida deliciosa... O quarto sempre limpo e perfumado. Funcionários, desde a recepção à limpeza sempre com sorriso no rosto. Com certeza é um hotel que está na lista dos meus favoritos e pretendo voltar em breve.
Stayed 2 nights in Sep 2023
Response from Hotel Jequitimar Guarujá on Nov 1, 2023
Prezada Sra. CamilaBom dia!Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente e comida OK
O hotel, o atendimento, tudo é excelente, só o buffet é bom... nada mais que OK A feijoada de sábado foi um ponto alto, no resto dos dias a comida era muito repetitiva, mais do mesmo.... no nível deste hotel poderia ser bem melhor, esperava mais.
Stayed 3 nights in Oct 2023
Response from Hotel Jequitimar Guarujá on Nov 1, 2023
Prezado HóspedeBom dia!Agradecemos os seus comentários referentes á sua hospedagem no Hotel Jequitimar Guarujá . É sempre um prazer receber impressões positivas.Seu feedback será compartilhado com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Muito obrigado por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior.Atenciosamente,Márcia MirandaGerente de HotelHotel Jequitimar Guarujá