Seasonal outdoor pool, sun loungers

Reviews of Cit'Hotel Escatel

Cit'Hotel Escatel
4, Rue de la Liberté, Macon, Saone-et-Loire

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 235 reviews" "
Rating 8 - Good. 95 out of 235 reviews" "
Rating 6 - Okay. 45 out of 235 reviews" "
Rating 4 - Poor. 21 out of 235 reviews" "
Rating 2 - Terrible. 12 out of 235 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Chloé

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stop over hotel great value with friendly helpful staff
Stayed 1 night in Aug 2022
Response from JLM on Aug 15, 2022
Thank you for your feedback. We look lorward to seeing you very shortly.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Toilet flush dodgy. Bedlight not working. Sealant around the bath is black in places. The restaurant is very good with fery helpful staff. The food is excellent and with the cost of drinks is vety goid value for money. Despite the small drawbacks I would recommend thus hotel for a short stay.
Stayed 1 night in Jul 2022
Response from jlm on Jul 30, 2022
Dear sir, Thank you for your feedback. We inform you that we are working on a project of bathroom renovation. We look forward to seeing you another time. Best regards.

8/10 Good

Aude

Liked: Cleanliness, staff & service, room comfort
Good but basic
No frills, cheap hotel within walking distance of the city center. A bit on the older side, but basic amenities are provided.
Stayed 1 night in Feb 2022
Response from JLM on Mar 14, 2022
Dear Sir, Thank you for taking the time to answer this enquirie. Your comment are important to us to improve our services and product. We look forward to welcoming you again

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel easy to drive to with onsite parking and not too far to walk to the centre of town.
Stayed 1 night in Nov 2021
Response from JLM on Nov 8, 2021
Thank you for your comments. We hope to welcoming you another time for a stopover in Mâcon

4/10 Poor

Andrew

Disliked: Staff & service
Disapointing French stay in Hotel Escatel,Macon Fr
No staff or availability of food on a Sunday night !
Stayed 1 night in Jul 2019
Response from jlm on Jul 10, 2019
Dear Sir, You cannot blame us for having the restaurant closed on Sunday night as well as the reception desk closed as well. Futhermore you have all the instructions on the hotel guide in your room.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Hotel was different as they do not have a receptionist after hours and you have to use a machine to check in. Was a little confusing and does not allow you to interact and or get questions answered if you arrive late. Night enterance could use more lighting for security and safety reasons. Lights in the stairs did not work but they had place a lamp to help until it could be fixed. Beds and pull-out beds were very comfortable, linen was nice along with towels. Breakfast in the morning was very fresh and plentiful. Place has tons of potential and during a busier time it looks like it would be great to stay at. Staff was very nice
Stayed 1 night in Apr 2019
Response from Jean-Luc on Apr 23, 2019
Dear Sir, Thank you for your comments. As you notice, we adapt our openings hours to the activity. As many hotels in the word, we take advantage of the new technologies such as machine to check-in beyond opening hours of the reception desk. We regret the disagreement encountered with the electric problem in the stairs to access to the different floors. Light has been fixed the day after. Best regards.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Not quite as expected. Room was small but clean, as was the linen. Restaurant only open until 9pm and when we arrived at 8.30 there wasn't a great deal left as it was all being cleared away. When it came time to pay the Waiter blatantly tried to overcharge me by €40. We were a family of 4 - 2 adults and 2 young children , he charged us for 3 adults and 1 child and also charged us the weekend buffet price which was an extra €10 per person (it wasn't a weekend). Luckily my schoolgirl French was good enough to notice and point it out - he didnt even try to apologise and I fear that he tries this trick with all unsuspecting English families. Not a hotel I would go back to or recommend to friends and family.
Stayed 1 night in Feb 2019
Response from Jean-Luc on Mar 3, 2019
Dear sir, We regret that you have not been fully satisfied because of a mistake made by the waiter at the restaurant. I just want to point that the waiter gave you the bill to check it before payment. Mistakes may happen in any restaurant in any country even in your country. When you give the bill to the guest before charging him, et shows that we are very carefull with this matter and we do not try to overcharged our guest.

2/10 Terrible

Be, Paris

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
At first the reception person wasn't friendly but I didn't mind so much. What I think was terrible is that when I wanted to leave the hotel early, around 7am, I found a group of 50 or so people in the corridor. As I got to the corridor door o saw it was because the door out was locked!!! I've never been trapped inside a hotel my entire life and it's unpleasant. I used the telephone to call but most numbers were not working (there were no instructions whatsoever how to call or get out). I finally spoke to someone dialling 9 and this person told me in French without any sense of anything being amiss that I needed to leave by the night exit. I found that later but it was only signed in French and not clear to me at all how that would be an exit. I also saw no means on how to safely deposit the hotel key as that also required the reception to be open which it still wasn't at 7.15. Not a customer centric hotel in my experience
Stayed 1 night in Jun 2018
Response from Jean-Luc on Jun 21, 2018
Dear madam, We fully regret that you had to experience the absence of the person in charge of the breakfast. The waiter did not inform us of her no-show. We tried to do our best to set up the breakfast as soon as possible to as we should have been opened earlier for the group waiting in the corridor. Regarding safety we do have several safety exit, and all the devices to open the door in case of emergency. Once again we regret the delay in setting up the breakfast for our guests as the waiter did not informed us of her no-show. Best regards The manager

4/10 Poor

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here was a big mistake
A smelly hotel that is longer overdue for decorating, updating and cleaning. Staff were unhelpful and grumpy (didn't see any problems with the place - were they responsible?). Too far from the town to walk in - they said it was about 15 mins..... not many walk that fast! Some of the other hotel clients did not seem to be what one might expect in a tourist hotel. Quite expensive compared to hotels we have stayed in and most definitely very, very poor value for money.
Stayed 1 night in May 2018

4/10 Poor

Mark , UK

Disliked: Property conditions & facilities
Hostel.
This was more like a Hostel than a hotel. I booked it because I wanted to stay in a reasonable hotel, and this wasn't what I expected. The restaurant was more like a canteen.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good stay
Not a good stay. Out of hours automatic check in is a complete joke. A key is dispensed with no instructions on how to get in, we had to knock until someone let us in. Hotel is a mixture of new fittings and tired. Room floor was filthy, everything reaked of cigarette smoke, door looked like someone had repaired it after being smashed in, very loud sawmill type noise outside after 23:00 at night (which we had to listen to because the windows had to be open for the smell of smoke), no bathroom/toilet lock, just a flimsy sliding door. Forget any ancillary's! No kettle, drinks, soap bar, etc. The cheap squeezy shower dispenser was horrible; I spent ages trying top get it off my skin. Air vent was non existent in the bathroom, meaning it was a complete sauna after a shower. Every air vent elsewhere in the hotel had the grills removed and filler/paint showed that this was not a temporary situation Anyone wanting to stay as a stopover off the motorway should know it will add a long time to your journey because it is far from convenient to get to. All in all it was one of the worst stays I've had in a hotel and I was very far from refreshed in the morning. I mean it when I say that I would by far have preferred to stay in a low budget motel like Formula 1.

8/10 Good

Ron , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and short distance to the lifts.
Older 3 storey hotel but well looked after. Quiet, comfortable room and very clean. Front desk staff were very helpful and friendly.

6/10 Okay

KP

Disliked: Property conditions & facilities
Basic and dated
Used as a stopover. Served a purpose. Breakfast overpriced. Beds clean but rooms very dated. Bathrooms need overhaul.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel a little expensive fir what you got

8/10 Good

James, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay on the way to skiing
nice hotel, good location to stay over night if continuing to les alpes ski resort the next day.

4/10 Poor

Bharti, Northampton

Disliked: Staff & service, property conditions & facilities
Disppointing with no service provided.
A poor start to our stay where we arrived at 6pm on a Sunday to find the hotel shut! Apparently we were sent an email at 3.50pm to tell us that it was going to be shut and to use an automated system to check in and get the key. Unfortunately we did not get the email until we logged on at a Macdonalds to access emails with free wi-fi. We then returned to the hotel to check in on the machine which did not recognise our confirmation number but allowed us check in using our surname. A totally unreliable system, not to be trusted if something goes wrong . In the event of an emergency or illness or even being locked out there won't be anyone available to help. We were not altogether happy about leaving the car outside as it seemed quite remote with very few sign of life.

4/10 Poor

Christopher, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to par
I was disappointed with this hotel. After being checked in by a surly receptionist I was put in a tired looking room that resembled what I could only describe as a very basic budget hostel. The bathroom hadn't been cleaned properly (think hair on certain surfaces etc), had cracked wall and floor tiles, the sealing was patchy and some surfaces were dusty. I had to complain as for the price, it wasn't worth it. I would stay elsewhere if I visited the town again.

8/10 Good

Roberto, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice staff and very helpful. Having a swimming pool was a bonus. Slightly disappointed by the breakfast room and choice but I guess the hotel was quite full and the staff had to keep topping it up.

2/10 Terrible

Thijs, Rotterdam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not available
It was an experience I would not wish anybody should suffer. At 22.30 I got the hotel booking confirmation and 22.00 was the latest check in time.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No AC
OK hotel for the money, keep in mind for summer months though that no AC available. Also, not an easy hotel for those with luggage that can't be easily carried - no ramp, and a few set of stairs to get into hotel and past lobby as well.

10/10 Excellent

Marc, Western Hemisphere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, helpful, cheap.
Booked on hotels.com only 40 minutes before arriving after nine p.m.; staff was very nice in general and helped us find a knife from the restaurant to cut the cheese and bread we'd brought as well as opening our bottle of wine – more remarkable since this was not a kitchenette unit but a normal room. Absolutely clean room, great views (on our side of the building at least). '70s architecture "refreshed" with a kind of Ibis/EasyJet aesthetic, but very pleasant. Dull neighborhood, but on hill overlooking Macon and a kilometer from the center.

6/10 Okay

Emmanuelle

Business traveler
Liked: Cleanliness, staff & service
Bon endroit mais chambre au dessus d'un rond point donc très bruyant. Wifi de très mauvaise qualité.
Stayed 1 night in Mar 2024
Response from JLM on Mar 25, 2024
Monsieur, Merci pour vos observations qui nous aident à améliorer notre produit et nos services.

2/10 Terrible

Franck

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from JLM on Feb 5, 2024
Madame,Nous regrettons que vous ayez été pleinement satisfaite par les prestations de l'établissement. Très cordialement

10/10 Excellent

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trop long ce questionnaire
Stayed 1 night in Nov 2023

6/10 Okay

Inga-Lill

Traveled with partner
Liked: Cleanliness, staff & service
Ok för en övernattning.
Stayed 1 night in Nov 2023
Response from JLM on Nov 29, 2023
Thank you for your feedback.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape agréable
Accueil professionnel, séjour calme et confortable, propreté impeccable
Stayed 1 night in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour irréprochable
Hotel irreprochable . Proprete impeccable Bon confort de literie Personnel tres sympathique et accueillant
Stayed 1 night in Sep 2023
Response from JLM on Sep 23, 2023
Merci de partager votre expérience sur votre séjour dans notre établissement.Nous sommes ravis d'avoir pu répondre à vos attentes et serons très heureux de vous accueillir de nouveau lors d'un prochain passage à Mâcon.Très cordialement

2/10 Terrible

julien

Stayed 1 night in Sep 2023
Response from JLM on Sep 21, 2023
Monsieur Nous notons que vous vous n'avez pas été satisfait de votre séjour chez nous. Nous regrettons de ne pas avoir pu en discuter de vive voix ou de disposer de commentaires pour connaître vos attentes. Votre seule note ne nous permet pas de mettre en place des actions rectificatives pour améliorer notre produit et nos services. Vous disposiez d'une chambre espace de plus de 19 m² avec tout le confort et les équipement pour un séjour d'une nuit pour une personne.Très cordialement

10/10 Excellent

maricarmen

Stayed 1 night in Sep 2023
Response from JLM on Sep 20, 2023
Merci d'avoir partager votre retour d'expérience sur votre séjour chez nous.Au plaisir de vous revoir lors d'un futur arrêt à Mâcon

10/10 Excellent

NICOLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accueil, literie confortable, chambre agréable. La possibilité de dîner sur place est un atout. Le petit déjeuner est bon et varié. C’est une excellente adresse.
Stayed 1 night in Sep 2023
Response from jlm on Sep 21, 2023
Merci de partager votre expérience sur votre séjour. A très bientôt pour une future étape à Mâcon.

10/10 Excellent

véronique

Stayed 1 night in Sep 2023
Response from JLM on Sep 18, 2023
Merci de partager votre retour d'expérience. Nous sommes ravis que l'établissement ait répondu à vos attentes, et serons très heureux de vous revoir lors d'un prochain passage à Mâcon

8/10 Good

Cindy

Stayed 1 night in Sep 2023
Response from JLM on Sep 11, 2023
Nous vous remercions d'avoir séjourné dans notre établissement, et sommes ravis que celui-ci ait répondu à vos attentes. Au plaisir de vous revoir prochainement pour un futur arrêt à Mâcon

10/10 Excellent

Xavier

Stayed 1 night in Aug 2023
Response from jlm on Sep 1, 2023
Merci pour votre feedback très positif qui réjouira l'ensemble des équipes.Au plaisir de vous revoir prochainement.

8/10 Good

jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfait de l'accueil à l'hôtel Escatel
Très bon accueil des gérants de l'hôtel. Réception agréable. Chambre n° 11 climatisée et propre, lits très confortables. Peut-être, qu'un rideau de douche serait utile pour éviter les éclaboussures d'eau dans la pièce. Le parking devant l'hôtel n'est pas très grand et non fermé. Il me semble que l'hôtel accueille des migrants (J'en ai croisé plusieurs), ce qui ne me gêne pas. Par contre, le soir je suis sorti de ma chambre vers 21h pour aller à ma voiture, un de ces jeunes migrants était assis dans le couloir, près de notre porte de chambre, avec son smartphone en main, lorsque je suis revenu 5mn après, il n'était plus là. C'est une situation qui m'a interrogé
Stayed 1 night in Aug 2023
Response from JLM on Aug 25, 2023
Madame,Nous sommes ravis que vous séjour se soit bien déroulé et serons ravis de vous accueillir de nouveau lors d'une prochaine halte à Mâcon.Comme vous avez pu le constater il n'y a aucun problème de sécurité dans et autour de l'établissement. Nous sommes dans un quartier résidentiel calme.

8/10 Good

jean-marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JLM on Aug 21, 2023
Merci pour votre avis sur votre séjour chez nous. Nous sommes ravis que l'établissement ait répondu à vos attentes et serons très heureux de vous revoir pour un futur arrêt à Mâcon

8/10 Good

fabio mario lucio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Usato per una notte di passaggio; struttura facile da raggiungere, abbastanza vicina al centro di Macon, tutti i servizi disponibili e personale gentile
Stayed 1 night in Aug 2023
Response from jlm on Aug 20, 2023
Thank you for your positive feedback. We look forward to welcoming you again.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
Nous nous sommes arrêtés à Escatel pour une nuit et cela a été une bonne surprise pour nous, vu le prix très abordable de la chambre. Nous avons apprécié la propreté de la chambre, la gentillesse du personnel et la facilité d'arrivée autonome.
Stayed 1 night in Aug 2023
Response from JLM on Aug 17, 2023
Merci pour votre retour d'expérience. Nous sommes ravis que l'établissement ait répondu à vos attentes, et serons ravis de vous revoir à l'occasion d'une prochaine étape à Mâcon

10/10 Excellent

Emilie

Stayed 1 night in Aug 2023
Response from JLm on Sep 1, 2023
Merci d'avoir pris le temps de répondre à cette enquête.Très cordialement

8/10 Good

Ralph

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from JLM on Aug 9, 2023
Merci pour votre retour positif. Au plaisir de vous accueillir de nouveau

8/10 Good

Jean paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme et reposant. Bon restaurant et pdj agréable.
Stayed 1 night in Aug 2023
Response from JLM on Aug 2, 2023
Merci pour votre feedback. Au plaisir de vous revoir pour un prochain arrêt à Mâcon

10/10 Excellent

LAETITIA

Stayed 1 night in Jul 2023
Response from JLM on Aug 2, 2023
Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous revoir prochainement

4/10 Poor

Anne-Sophie

Traveled with family
Liked: Cleanliness
Petit-déjeuner médiocre.
Stayed 1 night in Jul 2023
Response from JLM on Aug 2, 2023
Nous notons que vous n'avez pas apprécié le petit déjeuner et aurions aimé connaitre vos attentes pour un tarif de 8 avec jus de fruits pressé à volonté et tous les articles d'un petit déjeuner traditionnel

8/10 Good

VALERIE

Stayed 1 night in Jul 2023
Response from JLM on Jul 17, 2023
Merci pour votre retour d'expérience.Cordialement

6/10 Okay

jamal

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from JLM on Jul 3, 2023
Merci pour votre retour qui nous aide à améliorer notre produit et nos services.

10/10 Excellent

sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Belle expérience
Stayed 2 nights in Jun 2023
Response from JLM on Jul 3, 2023
Nous sommes ravis qui vous ayez passé un agréable séjour, et serons très heureux de vous revoir lors d'une prochaine étape à Mâcon

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from JLM on Jul 3, 2023
Merci pour votre feedback. A bientôt pour un prochain passage en Bourgogne du Sud.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A déconseiller !!!!
Je déconseille totalement cet hôtel. Personnel très désagréable !!!
Stayed 1 night in May 2023
Response from JLM on May 24, 2023
Madame, Nous notons que vous mettez un commentaire alors que vous n'avez pas séjourné dans notre établissement.Malheureusement votre réservation faite était non annulable, non modifiable et facturée en cas de non présentation. Vous auriez pu en réservant directement sur notre site internet souscrire une assurance annulation pour éviter ce désagrément. Cordialement

10/10 Excellent

Joel

Stayed 1 night in May 2023
Response from JLM on May 9, 2023
Merci pour votre retour d'expérience. Au plaisir de vous revoir très bientôt