Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from UK

Very tired hotel by Novotel standards.

Posted Jan 4, 2016
Pros: It's proximity to our route to the alps.
Cons: Refurbishment of rooms, new beds and an upgrade to the outward appearance of the hotel and gardens.
Used the hotel as a stop over on the way to the alps from the UK. We would normally use an F1 or something cheap and cheerful but thought we would upgrade a little. The decor and bed were tired. The breakfast was a disappointing selection, and not up to the normal standard we have come to expect from Novotel. I was left thinking I would have been better off in the F1.
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings -
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings -
Comment from Hotel Management
Jan 9, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings -
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings -
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Veronica, Front office, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Véronique front office manager, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Véronique front office manager, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Véronique front office manager, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 8, 2016 by Véronique front office manager, Hotel Management
Good morning, Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 16, 2016 by Véronique Chef de réception, Hotel Management
Hi Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 16, 2016 by Véronique Chef de réception, Hotel Management
Hi Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 16, 2016 by Véronique Chef de réception, Hotel Management
Hi Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
Comment from Hotel Management
Jan 16, 2016 by Véronique chef de réception, Hotel Management
Hi Brian, Your comment, which we appreciate, has caught our attention. We deeply regret that your party was not living up to your expectations. The services provided by our F1 hotels are of good quality, however our establishment offers a much larger room, with bathroom and private toilets, a very wide choice of products at the breakfast buffet the hotel does not provide F1 . We hope you'll come back for you in our establishment demonstrate. Greetings
4 out of 5
Recommended
for Business Travelers
by thierry

This traveler left a rating score only Posted Oct 26, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2015 on Hotels
3 out of 5
by Thomas from Bottighofen / Schweiz

Prof.Dr. Th.Wallenfang

Posted Oct 18, 2015 on Hotels
Würde diese Hotel nicht mehr wählen, Bettensituation schlecht, nur eine Wolldecke. Frühstück lieblos für 4 Sterne!!
Comment from Hotel Management
Jan 23, 2016 by veronique Front office, Hotel Management
Wallenfang Sehr geehrter Herr, Ihr Kommentar wurde unsere Aufmerksamkeit gefangen und es tut uns leid, dass Ihre Partei hat nicht zufriedenstellend in allen Punkten, und wir entschuldigen. Alle unsere Doppelbetten mit Federbetten ausgestattet, nur das Sofa neben sie mit einer Decke vorbereitet. Das Frühstücksbuffet ist mit allen von Novotel mit vielen Möglichkeiten, süß, salzig ausgewählten Produkte angeboten, es tut uns leid, dass Sie nicht ayiez zu schätzen wissen. Wir freuen uns, Sie bei Ihrem nächsten Besuch nach Macon willkommen zu heißen, um Sie besser zu befriedigen. herzlich P / O Joanny DANNET Véronique - Front-Office
3 out of 5
Recommended
for Couples
by rory from singapore

Posted Oct 11, 2015 on Hotels
It was ok just standard novotel fine for 1 night stop over it was as described so no complaints
Comment from Hotel Management
Oct 18, 2015 by veronique Front office, Hotel Management
Dear Rory, We are pleased to read your satisfaction after your stay in our hotel. Many thanks to take time to give us your opinion which is so iportant for us. Waiting to welcome you for your next stay
5 out of 5
by paul from Mouscron Belgique

très bonne halte en vyage

Posted Sep 26, 2015 on Hotels
une très bonne nuit après un excellent repas au restaurant de l'hôtel.
Comment from Hotel Management
Jan 23, 2016 by veronique Front office, Hotel Management
Cher Paul, Merci de prendre de votre temps pour nous faire partager votre entière satisfaction à la suite de votre soirée, nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Dans l'attente du plaisir de vous recevoir à nouveau,
3 out of 5
Recommended
for Families
by CHRISTIAN from REIMS

Bon hôtel qui reste à être relooké

Posted Sep 7, 2015 on Hotels
Escale d'une nuit au retour des vacances été. Hôtel bien situé car proche de l'entrée/sortie autoroute Mâcon Nord. Bon accueil, personnel disponible et accueillant. La chambre était spacieuse (2 adultes, 2 enfants) et lit king size. L'ensemble était propre. Néanmoins, cet hôtel aurait besoin d'un bon coup de jeune, dès l'entrée, nous avons eu l'impression de revenir 40 ans en arrière : moquette au sol dans les couloirs usée et tâchée, mobilier dans les chambres très année 70 (malgré que cela revienne à ce jour, cela reste du vieux 1970 !). Seule la salle des déjeuners était au goût du jour. Concernant le petit-déjeuner, du choix mais il pourrait y avoir plusieurs machines à café car l'affluence étant, une file d'attente peut très vite se former. Bien que l'hôtel soit bien situé, soit calme, que la piscine (extérieure non chauffée) soit agréable mais très froide (même après une journée à 37° !), nous restons sur notre réserve pour dire que cet hôtel mérite 4 étoiles comme annoncé. Sincèrement, habitués à dormir dans la gamme des hôtels Novotel, celui-ci aurait besoin d'un dépoussiérage et d'un bon relooking pour satisfaire des clients recherchant le confort d'un hôtel de gamme 4 étoiles. Cela reste qu'un comparatif par rapport à d'autres hôtels Novotel qui sont de gamme très supérieure à celui-là d'où notre critique pour celui-ci ; nous restons sur la réserve pour une prochaine réservation si un changement sur ce qui a été énoncé plus haut ne se fait pas.
4 out of 5
Recommended
for Families
by CHRISTIANE from Carry le Rouet

Posted Sep 2, 2015 on Hotels
Hôtel très propre Service restauration à améliorer Piscine bien Accueil des enfants très bien
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Good overnight stay

Posted Sep 1, 2015
This is a convenient stopover on the way to the south of France. The hotel is clean and offered a good menu choice. The breakfast buffet was good although it got extremely crowded as there wasn't enough space for all guests in the small area that was being used.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for stop over on drive through France

Posted Aug 30, 2015
Great hotel and really convenient for a stop over when heading to the south. Only complaint would be the lack of anywhere to eat other than the hotel.